Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 385 de 910 opiniones" "
10 - Excelente
385
Evaluación: 8 - Bueno. 281 de 910 opiniones" "
8 - Bueno
281
Evaluación: 6 - Aceptable. 113 de 910 opiniones" "
6 - Aceptable
113
Evaluación: 4 - Mediocre. 76 de 910 opiniones" "
4 - Mediocre
76
Evaluación: 2 - Terrible. 55 de 910 opiniones" "
2 - Terrible
55
8,4/10
Limpieza
8,6/10
Personal y atención
7,4/10
Servicios
8,0/10
Estado de la propiedad e instalaciones
8,0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Alfredo
Viajó con su pareja
25 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena atención
Alfredo
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Alfredo, nos complace saber que apreció el excelente servicio del SpringHill Suites Nashville MetroCenter. Los miembros de nuestro equipo se esfuerzan por brindar una experiencia memorable y esperamos su próxima visita.
8/10 Bueno
Cindy
Viajó con su familia
16 jul. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cindy
Se hospedó 1 noche en julio de 2021
Respuesta de Hutch el 20 jul. 2021
Thank you for taking the time to rate your recent stay with us at the SpringHill Suites Nashville. We loved having you here and hope to see you again when your travels bring you back to the area.
Many thanks,
Management
4/10 Mediocre
MARIA TERESA
Viajó con su familia
30 dic. 2020
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pésimo
Una mala experiencia, hotel viejo, sucio, ruidoso, cortinas con hongos, tijereta en la pieza, mueble cocina y alfombra chorreado con jugo, bases de las camas con genero roto, pasillo sin aseo. El desayuno era una botella de agua y una barrita de cereal, muy pobre.
La ropa de cama y toallas estaban bien
MARIA TERESA
Se hospedó 3 noches en diciembre de 2020
Respuesta de Front Desk el 31 dic. 2020
Dear Maria Teresa,
Thank you for sharing your experiences at the SpringHill Suites Nashville MetroCenter. I apologize that your stay was not to the high standards you have come to expect from Marriott properties.
I have shared your feedback with the appropriate team members so that these issues can be addressed.
Again, thank you for sharing your experiences.
8/10 Bueno
Cliente verificado
Viajó con su familia
2 feb. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El elevasor tenia un olar desagradable como mojesido no se si seria el tapete que tenian
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Unlisted el 2 feb. 2020
Thank you for this observation; I will definitely look into this matter. Again thank you very much!
6/10 Aceptable
TODD
Viajó por negocios, Viajó con su familia
29 abr. 2024
Le gustó: Personal y atención
Property is ok. Located adjacent to drive thru restaurants. Each night spent there, horns were honking until late at night at the drive thru lanes. Supplies were low for the inclusive breakfast.
Staff was helpful
TODD
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Todd, we appreciate your candid review. It's wonderful to know that our team members provided helpful assistance during your stay. Regarding the instances of noise disturbance from nearby businesses and the concerns about breakfast, we hear your feedback. Steps are continually being taken to ensure a serene environment and well-stocked amenities for our guests. We hope for another opportunity to deliver a more enjoyable stay.
10/10 Excelente
Nancy
12 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly, helpful staff
Nancy
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 13 abr. 2024
Nancy, thank you for sharing your positive experience. It's wonderful to hear that the SpringHill Suites Nashville MetroCenter team members were friendly and accommodating throughout your stay. We look forward to seeing you again in the future.
2/10 Terrible
jessie
Viajó con su pareja
8 abr. 2024
No le gustó: Limpieza
jessie
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Jessie, it's unfortunate to see your rating. We would appreciate if you could provide more details about your experience, as your feedback is essential in our continuous efforts to improve our service. We hope to have another opportunity to give you the great stay you deserve.
8/10 Bueno
John, Bristol
Viajó por negocios
23 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place with pleasant staff and good amenities and atmosphere.
John
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
John, thank you for your favorable review of SpringHill Suites Nashville MetroCenter. We are pleased to hear you enjoyed our amenities and welcoming ambiance. Our dedicated team members truly appreciate your compliment. We hope to have the opportunity to welcome you back in the near future.
10/10 Excelente
Daryl, Collingwood
Viajó con su pareja
18 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reception was very accommodating and a pleasure to deal with
Daryl
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Daryl, it warms our hearts to hear that your interaction with the front desk at SpringHill Suites Nashville MetroCenter was a positive experience. Ensuring your comfort and satisfaction is a delight for our team members. We look forward to welcoming you back for another pleasant stay in the near future.
8/10 Bueno
Teresita
Viajó en grupo
15 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the room size and cleanliness. Hotel is located in just minutes from central location.
Teresita
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 15 mar. 2024
Teresita, thank you for your review. It's wonderful to hear you enjoyed the spaciousness and cleanliness of your room at SpringHill Suites Nashville MetroCenter. We're pleased you found our location convenient for your needs. We look forward to welcoming you back on your next trip to Nashville.
10/10 Excelente
Mario
12 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mario
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Mario, we're thrilled to know you had a great experience at SpringHill Suites Nashville MetroCenter. We appreciate you taking the time to rate us and look forward to welcoming you back in the future. Safe travels until then!
10/10 Excelente
Jose
3 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Jose
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 4 mar. 2024
Thanks for the perfect rating, Jose!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites Nashville MetroCenter.Have a wonderful day!
4/10 Mediocre
Scott
29 feb. 2024
Scott
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 21 mar. 2024
Thank you for sharing your feedback, Scott.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
8/10 Bueno
Egerton
26 feb. 2024
Egerton
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 20 mar. 2024
Egerton, thank you for your rating after your stay at the SpringHill Suites Nashville MetroCenter. We're pleased to know that your experience was satisfactory overall. We encourage you to share any specific feedback or comments on your next visit. We're looking forward to welcoming you back.
6/10 Aceptable
Jacob
24 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Jacob
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Thank you for sharing, Jacob.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
10/10 Excelente
Rachelle
4 feb. 2024
Rachelle
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 20 mar. 2024
Rachelle, it's wonderful to see your high score for SpringHill Suites Nashville MetroCenter. We truly appreciate your recognition and can't wait to welcome you back for another fantastic stay.
10/10 Excelente
Lesa
Viajó con su familia
29 ene. 2024
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Lesa
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service el 30 ene. 2024
Lesa, we're delighted that you had an outstanding experience at SpringHill Suites Nashville MetroCenter! It would be a pleasure to welcome you back for another top-notch stay. Thank you for your valuable feedback.
10/10 Excelente
Colleen, Pittsburgh
Viajó con su familia
8 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Colleen
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Colleen, it's great to hear that your stay at the SpringHill Suites Nashville MetroCenter was enjoyable. We appreciate your high rating and we're looking forward to your next visit with us.
10/10 Excelente
Chadwick
31 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Chadwick
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 31 dic. 2023
Chadwick, it's excellent to hear about your 5-star experience at SpringHill Suites Nashville MetroCenter. Your rating is a testament to our team members' commitment to providing outstanding service. We eagerly await the opportunity to welcome you back in the future.
10/10 Excelente
Cristina
Viajó con su familia
30 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cristina
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 30 dic. 2023
Cristina, it's wonderful to hear that you had a great experience at SpringHill Suites Nashville MetroCenter. Our aim is to provide exceptional hospitality and your high rating suggests we achieved that. We appreciate you taking the time to provide feedback and we hope to welcome you back soon.
6/10 Aceptable
Vicki
Viajó con su familia
5 nov. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Breakfast was poor. 2nd day they didn’t have much selection and didn’t keep food stocked.
Vicki
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 5 nov. 2023
Vicki, it's regrettable to hear that the breakfast offerings during your stay didn't live up to expectations. It is our intention to provide a plentiful variety and to keep it well-stocked for all our guests. We appreciate you sharing this experience, and it will be used as a means to improve for the future. We hope to have an opportunity to serve you better in the future.
10/10 Excelente
Jeffrey
Viajó con su familia
29 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room actually looked like the pictures. The check in staff had a great smiley personality. Hotel smelled and looked nice. We asked for a room by the indoor pool and we got the first room next to it! We are very happy with everything.
Jeffrey
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 29 oct. 2023
Jeffrey, thank you for sharing your experience at SpringHill Suites Nashville MetroCenter. It's wonderful to hear your room met your expectations and our team members at check-in left a positive impression with their cheerful demeanor. We're thrilled you enjoyed the ambience and were able to accommodate your request for a room next to the indoor pool. Your satisfaction is our priority and we're delighted everything was aligned with your expectations.
8/10 Bueno
KATHY
25 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
KATHY
Se hospedó 4 noches en octubre de 2023
Respuesta de Customer Service el 25 oct. 2023
Kathy, thank you for your rating. It's great to see that you had a positive experience at SpringHill Suites Nashville MetroCenter. We hope to welcome you back in the near future for an even better experience.
2/10 Terrible
randy
16 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room was 64 degrees when we arrived, then it went to 87 when we adjusted the thermostat. The shower was so high pressure that it hurt to shower.
randy
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 17 oct. 2023
Randy, we're sorry to hear about your recent experience with temperature control and the water pressure of your shower. Our team is committed to providing comfortable stays and your feedback is crucial in helping us improve. We appreciate your understanding and hope to provide a better experience if you choose to stay with us again in the future.
6/10 Aceptable
Mayada
16 oct. 2023
Mayada
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service el 18 oct. 2023
Mayada, thank you for taking the time to rate your stay. Although it seems you had a satisfactory visit, we acknowledge there may be areas for improvement. That said, we hope to welcome you back to provide an improved stay next time.
8/10 Bueno
Danny
6 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Danny
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 6 oct. 2023
Danny, thank you for choosing SpringHill Suites Nashville MetroCenter and taking the time to rate us. We're pleased to know you had a positive experience and we look forward to welcoming you back on your next visit to Nashville.
4/10 Mediocre
Anita
Viajó con su pareja
24 sept. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Picture on tv was dark. It was horrible experience not worth that hotel
Anita
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 26 sept. 2023
Anita, we are sorry to hear that the television settings did not meet your expectations. We always strive to provide a worthwhile experience for our guests and it's clear we did not achieve that for you this time. We appreciate your feedback, as it helps us improve, and we hope to have another opportunity to provide you with improved services in the future.
6/10 Aceptable
Sheree
16 sept. 2023
Le gustó: Personal y atención
The property was nice & clean.
Sheree
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service el 17 sept. 2023
Sheree, thank you for your feedback. We're thrilled to hear you appreciated the cleanliness of SpringHill Suites Nashville MetroCenter. Our team is dedicated to providing a pleasant and tidy environment for our guests. We look forward to hosting you again in the future.
10/10 Excelente
Rashindia
15 ago. 2023
Rashindia
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 16 ago. 2023
Rashindia, it's delightful to see your highest rating for SpringHill Suites Nashville MetroCenter on Hotels.com. We appreciate your support and hope to welcome you back in the future. Your satisfaction is our motivation to keep delivering exceptional service.
8/10 Bueno
Catherine
Viajó en grupo
7 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pretty good, air conditioner was having a hard time keeping up but was fine at night
Catherine
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 7 ago. 2023
Catherine, it's terrific to hear that you had a generally positive experience at SpringHill Suites Nashville MetroCenter. We regret to learn that your air conditioner wasn't performing optimally throughout the day and we appreciate your patience with it. Providing comfy, cool rooms for our guests is crucial, especially during warmer weather. We look forward to welcoming you back for an even better stay soon.
10/10 Excelente
Adam
23 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location to get into the city but avoid the traffic.
Adam
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 24 jul. 2023
Thanks for the wonderful review, Adam!It's fantastic you had such a lovely experience at SpringHill Suites Nashville MetroCenter. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!
10/10 Excelente
Dewel
23 jul. 2023
Dewel
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 12 ago. 2023
Thanks for the perfect rating, Dewel! We can't wait to see you again soon for another amazing experience at SpringHill Suites Nashville MetroCenter. Have a great day!
10/10 Excelente
Denise
Viajó con su familia
18 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing pool and beds.
Enjoyed the pool and the beds were comfortable.
Denise
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service el 19 jul. 2023
Thank you for the fantastic review, Denise!We're happy your time at SpringHill Suites Nashville MetroCenter was so fantastic! It's wonderful you enjoyed and appreciated our comfortable beds. We hope all of our guests feel relaxed and rested during their time in our hotel. Your praise lets us know we're doing our job!We can't wait to see you again soon for another great experience!
10/10 Excelente
Roberta
9 jul. 2023
Roberta
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 10 jul. 2023
Thanks for the outstanding rating, Roberta!We're delighted your time at SpringHill Suites Nashville MetroCenter was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excelente
Andrew
Viajó con su familia
2 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
Great Breakfast, Great room and good service.
Andrew
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 3 jul. 2023
Thanks for the great review, Andrew!It's wonderful you enjoyed your stay at SpringHill Suites Nashville MetroCenter so much! We strive for excellence so we're thrilled you appreciated not only our delicious breakfast and great rooms, but also our friendly service! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!
10/10 Excelente
Gary
Viajó con su pareja
2 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nicely remodeled and in a convenient location near Nashville.
Gary
Se hospedó 3 noches en junio de 2023
Respuesta de Customer Service el 2 jul. 2023
Thank you for taking the time to share this lovely review, Gary!We're so glad to know you had such an enjoyable experience with us at SpringHill Suites Nashville MetroCenter. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!
10/10 Excelente
Janice
Viajó con su familia
25 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
staff was very courteous. Nice breakfast and very clean facility.
Janice
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service el 26 jun. 2023
Thank you for sharing this glowing review, Janice!We are delighted to hear about your experience at SpringHill Suites Nashville MetroCenter! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.
2/10 Terrible
Braydon
Viajó con su familia
11 jun. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely horrible experience. We get there after driving 700mi just to have neighbors banging on the wall next to us, a person shouting at the third room floors from outside, then to top it off I wanted to get my own room which the office person told me they could get for me but that someone had pooped themselves on the elevator and someone stepped on it bringing it all over the second floor l. They gave me $10 off my room for this…. Absolutely horrible money grabbing hotel
Braydon
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 12 jun. 2023
We appreciate you taking the time to share your feedback, Braydon.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our soundproofing and that our cleanliness and service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.
10/10 Excelente
Michael
Viajó con su familia
11 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just need a little more variety in the continental breakfast.
Michael
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 12 jun. 2023
Thank you for sharing your thoughts with us, Michael.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.
10/10 Excelente
Cliente verificado
Viajó con su familia
10 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed My Stay
The first thing I noticed when I entered was how good it smelled inside! The next thing was the cleanliness, and then, how professional, and friendly front desk staff was to my family!
Cliente verificado
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 12 jun. 2023
Thank you for taking the time to leave this wonderful review!We're thrilled to know you enjoyed your stay at SpringHill Suites Nashville MetroCenter so much! We strive for excellence so we're pleased to hear you appreciated not only our amazing ambiance and cleanliness, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!
4/10 Mediocre
Carolyn
Viajó en grupo
9 jun. 2023
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Room doesn't look like picture
The picture of the room shows the bed normal height but the bed was very very low almost on the floor. We were elderly and handicapped so to get down that low was difficult and then the mattress sanked down even lower.I expected (which I asked for) a roll in shower which seemed wasn't a problem. The tub was deep and hard to get into.The sofabed was a futon which I should been told about. The hotel was a older one whic needs to be updated to the standards of the newer ones.
Carolyn
Se hospedó 3 noches en junio de 2023
Respuesta de Customer Service el 9 jun. 2023
Carolyn,Thank you for taking the time to share your feedback. We apologize for the difficulties you experienced during your stay, particularly with the height of the bed and the mattress comfort. Please know that we will be addressing this with our team to ensure that accommodations are better suited to the needs of our guests in the future.We understand how important accessibility is for our guests, and we're sorry to hear that the bathroom did not meet your expectations for a roll-in shower. Your feedback in this regard is valuable, and we'll consider it as we make improvements and updates.Regarding the sofabed, we apologize for any confusion or inconvenience caused by its design, and we appreciate your suggestion to provide more information in advance about the furniture in our rooms.Lastly, we acknowledge your concerns about the need for an update at our property, as we continually strive to provide a high-quality experience for all guests. Rest assured that we will take your feedback into account as we plan future updates and renovations.Once again, we appreciate your input and hope that you will give SpringHill Suites Nashville MetroCenter another opportunity to provide a more enjoyable stay in the future.
10/10 Excelente
April
Viajó con su familia
30 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great option for nashville
Nice and clean hotel, close to lots of places to eat. We came for a baseball tournament and was very accommodating to kids
April
Se hospedó 3 noches en mayo de 2023
Respuesta de Customer Service el 30 may. 2023
Thank you for leaving us this fabulous review, April!We're so glad you had such an enjoyable time with us at SpringHill Suites Nashville MetroCenter! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our clean accommodations and central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!
6/10 Aceptable
Jennifer, Fayetteville
Viajó con su familia
29 may. 2023
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Room smelled moldy and of cigarette smoke. They were however large rooms. And there was 2 pools (which we didn’t use but yay for pools).
I have a Marriot also booked for this trip when we get to Savannah, yet this Nashville (warehouse area of town- not downtown) cost over $300/night.
I would not stay at this location again.
Jennifer
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 30 may. 2023
Thank you for submitting your feedback with us, Jennifer.We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.
10/10 Excelente
Willie
Viajó con su familia
25 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Willie
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 25 may. 2023
Thank you for the fantastic rating, Willie!We strive to make all of our guests feel welcome and relaxed during their time at SpringHill Suites Nashville MetroCenter! We can't wait to see you again soon.
10/10 Excelente
Sheila
23 may. 2023
Sheila
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 12 jun. 2023
Thank you for sharing, Sheila!At SpringHill Suites Nashville MetroCenter, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excelente
Cliente verificado
Viajó en grupo
22 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great value!
The front desk clerk was one of the friendliest people I’ve ever met! The hotel was way better than we expected! It was quiet, clean, and had plenty of space. The breakfast options were surprising for a continental breakfast. Having to pay to park was a bummer. The beds could use some improvement but everything else was great!
Cliente verificado
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service el 22 may. 2023
Thanks for the excellent 10/10 review!We're delighted your time at SpringHill Suites Nashville MetroCenter was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our spacious and clean accommodations as well as our delicious breakfast options. That's what we like to see! We're also happy that our friendly team was able to make you feel at home. We look forward to hosting you again soon for another fantastic experience.Have an amazing day!
10/10 Excelente
Mirenda
Viajó en grupo
20 may. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location and price cannot be best.
Mirenda
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 20 may. 2023
Thank you for the fantastic rating, Mirenda!It's outstanding you had such a wonderful experience at SpringHill Suites Nashville MetroCenter. We care about the satisfaction of our guests. We can't wait to see you again soon!
4/10 Mediocre
keith
Viajó con su familia
8 may. 2023
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Arrived at check in time to find the lobby full of people waiting for rooms. I was informed that our room wasn’t ready despite arriving at the stated check in time. No explanation was given by staff. I was told just to have a seat. We were in Town for a concert and on a time schedule. My kids ended up getting ready in the lobby with all the other people. Staff seemed very stressed and not friendly. Also after returning to our room after the concert the room was freezing and we could not adjust the temperature. I phoned the front desk. The clerk came up and she was unable to adjust the temperature to turn on the heat. We were given two extra blankets and told to unplug the air unit. Though the room was clean and in acceptable condition the staff could have been more helpful for the extravagant prices they charged due to the concert.
keith
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 9 may. 2023
Thank you for sharing your feedback, Keith.We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.
10/10 Excelente
Bonnie
8 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay!
Room was comfortable, lived the citrus water in the lobby, great breakfast and the front desk people were awesome.
Bonnie
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service el 8 may. 2023
Thanks for the excellent review, Bonnie!We're delighted your time at SpringHill Suites Nashville MetroCenter was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our comfortable accommodations and breakfast as well as our amazing team members. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.Have an amazing day!
10/10 Excelente
Maurice R
Viajó con su familia y niños pequeños
2 may. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk representative was very nice and polite.
Maurice R
Se hospedó 3 noches en abril de 2023
Respuesta de Customer Service el 2 may. 2023
Thank you for sharing this wonderful review, Maurice!We are very pleased to hear that you had an enjoyable experience at SpringHill Suites Nashville MetroCenter! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!