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Opiniones sobre Hyatt Place Nashville Brentwood

3 out of 5
Hyatt Place Nashville Brentwood
202 Summit View Dr, Brentwood, TN

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 507 de 1001 opiniones" "
Evaluación: 8 - Bueno. 263 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 114 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 72 de 1001 opiniones" "
Evaluación: 2 - Terrible. 45 de 1001 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sebastian

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 18 jul. 2023
Thank you for the great rating, Sebastian!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Nashville Brentwood. We'd like to share an even better experience with you soon.

10/10 Excelente

Adin

Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 4 jul. 2023
Thank you for sharing, Adin!At Hyatt Place Nashville Brentwood, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excelente

Monica

Se hospedó 2 noches en marzo de 2023
Respuesta de Customer Service el 29 mar. 2023
Thank you for the 5/5 rating, Monica!It's excellent you enjoyed your time at Hyatt Place Nashville Brentwood so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

George

No le gustó: Limpieza, estado de la propiedad e instalaciones
The property was awful
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service el 20 may. 2024
George, thank you for sharing your thoughts. It is disappointing that the property did not meet your expectations. Your feedback is important and will be reviewed by our team for future improvements.

8/10 Bueno

William

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
not what the pictures looked like
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 21 may. 2024
William, thank you for your feedback about the pictures. Hyatt Place Nashville Brentwood always aims to provide a consistent experience for our guests. We appreciate your input and will review your comments with our team. We're delighted you chose to stay with us and hope to welcome you back soon.

6/10 Aceptable

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were only there one night. The bathroom was the smallest we have ever seen. The $8 per night parking fee is ridiculous.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 16 may. 2024
Robert, thank you for choosing to stay with us for your brief visit. We're sorry the bathroom size did not meet your expectations and that you were unhappy with the parking fee. Your feedback is appreciated and will help us improve.

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were very impressed!! We had originally booked our stay with Comfort Suites but when we arrived close to midnight after a 9 hour drive with children we noticed their AC was not working properly or at all. The elevator and phone system was broken, the room they offered was on the third floor. I am a senior with heart issues, arthritis, prosthetic hip and lower leg ankle. So we scrambled to find somewhere to stay last minute. The Hyatt Place was very professional, kind, welcoming and provided us with a lovely 6th floor room, great view, great a/c and phone system that works just fine. The breakfast is extraordinary. Now, wherever I go I will look for a Hyatt Place first. Such a truly fabulous experience !! Thank you!!
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 13 may. 2024
Patricia, the Hyatt Place Nashville Brentwood was delighted to welcome you and your family following the unexpected challenge you faced. We're glad our team members delivered in their promise of professionalism and comfort, ensuring you had a pleasant stay. Your praise for our breakfast selection and well-functioning amenities brings joy to us. We look forward to being your first choice when you travel, delivering many more fabulous experiences. Thank you for your glowing feedback!

10/10 Excelente

Martine, Saint Bernard

Viajó con su pareja
Very nice clean room. Bathroom was a tight squeeze. Breakfast was good All in all a nice stay
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 13 may. 2024
Martine, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville Brentwood and appreciated our clean rooms and tasty breakfast. We acknowledge that bathrooms may seem compact, and we're always working towards improvements. We're thrilled you had a nice stay, and look forward to welcoming you back in the future.

10/10 Excelente

yeon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice location and view. Breakfast was fresh, tasty and awesome.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 12 may. 2024
Yeon, it's wonderful to know that you appreciated the location and panorama that Hyatt Place Nashville Brentwood has to offer. We're thrilled you found our breakfast to be delightful and satisfying. Your positive comments are what we aim for every day. We'd love to welcome you back on your next trip to Nashville.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service el 12 may. 2024
Jessica, thank you for your high rating of Hyatt Place Nashville Brentwood. We're thrilled to hear your stay met your expectations and look forward to welcoming you back on your next trip to Nashville.

6/10 Aceptable

Jeff

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Old smelly carpet
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 11 may. 2024
Jeff, we're sorry to hear about your experience with the odor in your room. We ensure to maintain high standards of cleanliness, and it's disappointing to know we fell short in this respect. We will certainly address this matter with utmost seriousness, as we constantly strive to improve our guest experience.

10/10 Excelente

Sani

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommend!
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service el 11 may. 2024
Sani, it's fantastic to hear that you would highly recommend Hyatt Place Nashville Brentwood. We greatly appreciate your positive sentiment and hope to serve you again on your next visit to Nashville.

8/10 Bueno

Lora

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What we did not like was no hot water in our room one morning, where we took cold showers/baths. It was remedied later. Also, we didn't like being told that there was an $8/day fee for parking in the parking lot.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Lora, it's unfortunate to hear about the issue with hot water and the misunderstanding regarding our parking fees at Hyatt Place Nashville Brentwood. We are glad to know the problem with the water was resolved promptly and would like to provide further clarification on our parking policy. We are committed to delivering a seamless experience to all our guests and hope to welcome you back for a significantly improved stay in the future.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 11 may. 2024
Thomas, thank you for choosing Hyatt Place Nashville Brentwood. We are thrilled to hear that you had a wonderful experience with us. We truly value your feedback and we look forward to welcoming you back in the near future.

10/10 Excelente

Brittany, West Warwick

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We checked in at 9:30 pm after driving 12 hours. Staff was friendly, gave a local 24 hour pizza place recommendation, it was ok but definitely not worth the money. We were so tired we just ate it regardless. The rooms were huge !! Beds comfy and air blew cold. Breakfast was basic nothing special. We didn’t end up eating it.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Brittany, it's wonderful to hear that you found our team members at Hyatt Place Nashville Brentwood to be friendly and accommodating. We're pleased that you appreciated the sizeable rooms, comfortable beds, and optimal air conditioning. We take note of your comment on our breakfast service, and we are constantly trying to improve these offerings. Thank you for choosing to stay with us during your visit, and we hope to welcome you back soon.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Lisa, thank you for staying at Hyatt Place Nashville Brentwood and taking the time to rate us. We are pleased to note your satisfaction and look forward to welcoming you back on your next visit. Warm regards.

6/10 Aceptable

KIMBERLY, AMHERSTBURG

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Kimberly, your feedback with the rating is appreciated, even in its brevity. Please consider sharing more about your experience so continual improvements can be made. We hope to see you again. Thanks for choosing to stay with us.

10/10 Excelente

Angela

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Kevin checked us in and he was very polite and professional. He explained the policy in detail and really made us feel welcomed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 9 may. 2024
Angela, it's heartening to hear that you were welcomed warmly by Kevin upon arrival. Your kind comments about his professionalism and attentiveness will certainly be passed along. We're thrilled the check-in experience at Hyatt Place Nashville Brentwood was memorable for you. Thank you for taking the time to share your positive experience, and we can't wait to welcome you back.

10/10 Excelente

brandon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a very nice stay. Me and my wife had a great time.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 8 may. 2024
Brandon, it's wonderful to hear that you and your wife enjoyed your time at Hyatt Place Nashville Brentwood. We appreciate your lovely feedback and look forward to your next visit.

8/10 Bueno

Linda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful area.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 8 may. 2024
Linda, it's fantastic to hear you admired the location of Hyatt Place Nashville Brentwood. We are surrounded by beauty and it's always pleasing when our guests appreciate that. We hope you'll consider us next time you're in the area!

10/10 Excelente

Lori

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to restaurants
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 7 may. 2024
Lori, it's wonderful to know that you appreciated Hyatt Place Nashville Brentwood's convenient location near numerous eating establishments. We hope that during your next visit, you will have additional time to explore other facilities and offerings. Thank you for choosing us, and we look forward to welcoming you back.

10/10 Excelente

Wally

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Felt very welcomed when checking in.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 8 may. 2024
Wally, it's delightful to hear that you had such a welcome experience at Hyatt Place Nashville Brentwood. Your comfort upon arrival is a top priority for our team members. We're glad we could set the right tone for your stay. We look forward to seeing you again soon.

10/10 Excelente

Lori

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Having never stayed at a Hyatt Place before, this was outstanding. Well maintained property, staff were friendly, accommodating to give advice on places to see around the area and dining suggestions. Rooms were very nice, quiet, clean and comfortable. Definitely will stay here again
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 6 may. 2024
Lori, it's great to hear your first experience at Hyatt Place Nashville Brentwood exceeded your expectations. Our team members take pride in maintaining a welcoming environment and offering valuable local insights. We're delighted the tranquility and cleanliness of our rooms added to your comfort. Your positive feedback is much appreciated, and we're excited to welcome you back in the future.

8/10 Bueno

Sierra

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
The shampoo and bathroom soaps were empty and I did not like the charge for parking.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 6 may. 2024
Sierra, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced concerning the toiletries and parking charges. Be assured, your comments have been noted and will be reviewed seriously to enhance every guest's stay at the Hyatt Place Nashville Brentwood. Thank you for bringing these matters to our attention.

10/10 Excelente

Erica

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is very conveniently located. It was clean and the staff was very helpful. I was very pleased with how spacious and clean the room was. I will definitely be back.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 6 may. 2024
Erica, it's wonderful to hear that your stay at Hyatt Place Nashville Brentwood met your expectations in terms of cleanliness and room size. We're pleased to know our well-located hotel and excellent team members added convenience to your stay. We're eagerly awaiting your next visit. Safe travels until then!

2/10 Terrible

Grayson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 6 may. 2024
We appreciate the feedback, Grayson.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excelente

Juanita Coel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and quiet with great breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 4 may. 2024
Juanita, thank you for your glowing review of the Hyatt Place Nashville Brentwood. We're so glad you found the property to be well-maintained and tranquil, and that our breakfast selection was to your liking. Your satisfaction is important to us, and we're thrilled to know we exceeded your expectations. We look forward to welcoming you back during your next visit to Nashville.

10/10 Excelente

Randall

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Close to stores and a good place to stay to get to Nashville without staying in the business of Nashville.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 3 may. 2024
Randall, it's great to hear you appreciated the convenient location of Hyatt Place Nashville Brentwood with its close proximity to stores and easy access to Nashville's vibrant heart without the rush. We're thrilled it added to the enjoyment of your stay. Thank you for choosing us and we hope to welcome you back in the near future.

8/10 Bueno

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay while saving $$ from downtown hotels.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Robert, we're delighted to hear that you found Hyatt Place Nashville Brentwood to be a great place to stay and a cost-effective alternative to downtown options. We take great pride in offering exceptional services without compromising on affordability and we're glad this aspect resonated with you. We hope to welcome you back in the future.

10/10 Excelente

zully

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 20 may. 2024
Zully, thank you for the fantastic rating! The team at Hyatt Place Nashville Brentwood is thrilled you had an excellent stay. We look forward to welcoming you back soon!

2/10 Terrible

Edwina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
was surprised by a $8.74 charge on my card after prepaying for the room before check-in
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Edwina, it's disheartening to learn about surprise charges appearing on your card. While payment-related matters can sometimes be complex, we always aim for transparency. We encourage you to connect with our finance department for a detailed breakdown and resolution. We hope this experience doesn't diminish your overall perception of our services and wish to accommodate you better in the future.

10/10 Excelente

Sean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 28 abr. 2024
Thank you for taking the time to leave this wonderful rating, Sean! We hope to see you again soon at Hyatt Place Nashville Brentwood so we can share yet another amazing experience!

10/10 Excelente

Mário Luna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quartos limpos e bom café da manhã
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Mário, ficamos muito felizes em receber seu feedback positivo sobre o Hyatt Place Nashville Brentwood. Os membros da nossa equipe se esforçam para garantir um ambiente limpo e um delicioso café da manhã para nossos valiosos hóspedes. Aguardamos sua próxima estadia conosco.

8/10 Bueno

M&K

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
M&K, thank you for taking the time to rate your stay at Hyatt Place Nashville Brentwood. It's encouraging to know you had a satisfying experience. Your feedback is important to us and we do hope to have the opportunity to host you again in the future.

8/10 Bueno

Lucy

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed the complimentary Breakfast. Many options, staff cleaned and replenished food often. Front desk staff were very friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 25 abr. 2024
Lucy, thank you for sharing your experiences at Hyatt Place Nashville Brentwood. We're pleased to hear you enjoyed our comprehensive breakfast and frequent replenishment. Your kind words about our front desk team members are appreciated. They always strive to provide friendly and outstanding service to our guests. We look forward to welcoming you back to our hotel in the near future.

10/10 Excelente

Brian

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 13 may. 2024
Brian, it's fantastic to hear you had an excellent experience at Hyatt Place Nashville Brentwood. We sincerely appreciate your perfect rating and are glad we were able to exceed your expectations. We can't wait to welcome you back on your next visit to Nashville.

10/10 Excelente

karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 18 abr. 2024
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 Mediocre

Joscelyn

Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 8 may. 2024
Joscelyn, we are sorry to hear that your stay didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback as it helps us aim for continuous improvement. We hope you will give us another opportunity to serve you in the future.

4/10 Mediocre

Joscelyn

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 18 abr. 2024
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

8/10 Bueno

Nagananda

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 6 may. 2024
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Nashville Brentwood. We'd like to share an even better experience with you soon.

10/10 Excelente

joe

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Caitlyn

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 Bueno

Lauree

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk was super friendly!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Bueno

Seaford

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 13 abr. 2024
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 Bueno

H.

Nice stay for a decent price.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 Mediocre

Mark

Viajó con su pareja, Viajó por negocios
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 12 abr. 2024
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 Excelente

Clair

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 11 abr. 2024
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 Aceptable

Avinash

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 abr. 2024
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 Mediocre

Vilen

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 Excelente

Catherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I absolutely loved every single thing about the stay! All of the staff was amazing!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.