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Opiniones sobre Holiday Inn Franklin - Cool Springs, an IHG Hotel

3 out of 5
Holiday Inn Franklin - Cool Springs, an IHG Hotel
1738 Carouthers Pkwy, Brentwood, TN

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 401 de 642 opiniones" "
Evaluación: 8 - Bueno. 152 de 642 opiniones" "
Evaluación: 6 - Aceptable. 55 de 642 opiniones" "
Evaluación: 4 - Mediocre. 17 de 642 opiniones" "
Evaluación: 2 - Terrible. 17 de 642 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Bryan

Viajó con su familia
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Todo bien, pero los servicios del agua de la regadera pésimos, se acababa el agua a medio baño la llave no cerraba y de repente salía y de repente no el agua lo mismo
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor el 1 dic. 2023
Thank you for the review !

10/10 Excelente

Benjamin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole N, Front Office Manager el 25 dic. 2020
Thank you so much for your feedback! We are very glad you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Carlos, Nashville tn

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Que tuvo un costo extra no me parece bueno tuve que pagar 25 dólares más de lo que estaba marcado en el precio
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole N, Front Office Manager el 25 dic. 2020
Los $ 25 adicionales fueron solo una retención para imprevistos y se reembolsarán en su tarjeta en breve. Gracias por quedarte con nosotros.

10/10 Excelente

Clint

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay very clean and friendly staff
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Candice

Le gustó: Personal y atención
Se hospedó 2 noches en mayo de 2024
Respuesta de Jay el 21 may. 2024
Thank you for your feedback on your comfortable and relaxing stay. We appreciate your comments and will work to address the humidity issue. We are glad you enjoyed the amenities and soft sheets. We look forward to welcoming you back soon.

6/10 Aceptable

Angel

Le gustó: Limpieza, personal y atención
Breakfast and staff morning was very nice
Se hospedó 3 noches en mayo de 2024
Respuesta de J el 15 may. 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff provided exceptional service. We can't wait to open our restaurant and provide even more amenities for our guests. We hope to welcome you back soon!

8/10 Bueno

Angie

Se hospedó 1 noche en mayo de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

8/10 Bueno

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Great location stayed here on the way to Florida and again on return trip, 1/2 way point from Michigan. Clean not over crowded.
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Sherry

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet nights rest!
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Sun

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Hamoodi

Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Janet Lynn

Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Anthony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Place was clean ,,,, back off the road,,,,although the carpet in the room had several stains good size in it, we have a small dog so I made sure I advised the desk clerk of these stains,,, that we didn’t make them.
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback. We apologize for the carpet stains in your room and will address this with our housekeeping team. We appreciate your understanding and hope you had an enjoyable stay overall. Thank you for choosing to stay with us.

6/10 Aceptable

Amy

No le gustó: Estado de la propiedad e instalaciones
Respuesta de Hiren el 9 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Allen, Pratt

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 4 noches en marzo de 2024
Respuesta de Hiren el 9 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

6/10 Aceptable

Cheslie

Viajó con su pareja
Le gustó: Personal y atención
Bathroom was not clean toilet handles was barely hanging on and their was hair in my wash clothes.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hiren Dayaramani el 1 abr. 2024
Dear Guest,We apologize for the cleanliness issues you experienced in your room. We have addressed these concerns with our housekeeping team to ensure they are rectified. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Emmily

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds were insanely comfortable! Clean and the breakfast was great! The front desk team were very kind as well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren Dayaramani el 1 abr. 2024
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you found the beds comfortable, the room clean, and enjoyed the breakfast. We appreciate your kind words about our front desk team. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

10/10 Excelente

Gary Brent

Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Mergim

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.

6/10 Aceptable

Rebekah A.

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room smelt a bit moldy and the air conditioner was old and actually blowing moisture to stain the mattress with mold. The shower had low pressure and would randomly turn very low pressure with cold water. The staff and property were average, wouldn’t be back.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
We apologize for the issues you faced during your stay. Your feedback is important to us, and we are working to address the concerns you raised. We hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.

10/10 Excelente

james

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com

10/10 Excelente

Chantel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stopped here for one night with our family of four plus our golden retriever. Very nice and comfortable. Would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 26 mar. 2024
We are delighted to hear that you and your family, including your golden retriever, had a nice and comfortable stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com

10/10 Excelente

Judith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and we were even able to check in a little early. The breakfast bar was excellent and worth the extra cost. Will definitely stay here the next time we are in the Franklin area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 3 mar. 2024
We are delighted to hear that you had a positive experience during your stay with us! Our friendly staff is committed to providing excellent service, and we are glad that you were able to check in early. It's wonderful to hear that you enjoyed our breakfast bar and found it to be worth the extra cost. We look forward to welcoming you back the next time you are in the Franklin area. Thank you for choosing to stay with us!

10/10 Excelente

Michael

Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 3 mar. 2024
We are delighted to hear that your stay was excellent! Thank you for choosing our property, and we hope to have the pleasure of hosting you again in the future. If you have any additional feedback or comments, please do not hesitate to let us know.

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great!
Se hospedó 2 noches en febrero de 2024
Respuesta de Hiren el 3 mar. 2024
We are thrilled to hear that you had a great stay with us! Thank you for choosing our property, and we look forward to welcoming you back in the future. If you have any further feedback or comments, please feel free to share them with us.

6/10 Aceptable

Sarah

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Our room was only cleaned once and nothing was refilled. Front desk guy at night was confused as to why i was asking for toilet paper.
Se hospedó 4 noches en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
I apologize for the inconvenience you experienced during your stay at our hotel. It is unacceptable that your room was not cleaned to our standards and that amenities were not properly restocked. I will address this issue with our housekeeping staff to ensure that this does not happen again in the future. Additionally, I will speak with our front desk staff to ensure they are better informed about guest requests, such as the need for additional toilet paper. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Best Regards,Hiren Dayaramani

6/10 Aceptable

William

Viajó con su familia
Le gustó: Limpieza, personal y atención
Comfortable room and bed. Ran out of hot water in the morning however. Staff was very friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your feedback. We are glad to hear that you found the room and bed comfortable. We apologize for the inconvenience of running out of hot water in the morning. We are pleased that you found our staff to be friendly. We appreciate your comments and hope to have the opportunity to improve your experience in the future

10/10 Excelente

Sam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the room and bed comfortable. We apologize for any inconvenience caused by running out of hot water in the morning and appreciate your understanding. Our staff takes pride in providing friendly and exceptional service, and we are thrilled that you had a positive experience. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel.

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel and staff were great but I was surprised that the rooms didn't have any USB plugs anywhere. Also be carful with the water temperature you can get a serious burn from the hot water if you don't adjust carefully.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your feedback. We will address the lack of USB plugs in the rooms and review our water temperature settings for safety. We appreciate your comments and hope to welcome you back in the future.

10/10 Excelente

Katy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our first room was not clean but they promptly moved us to a new room which was clean and nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
Thank you for bringing this to our attention. I'm glad to hear that our staff promptly addressed the issue and provided you with a clean and comfortable room. We appreciate your understanding and hope to welcome you back for a more positive experience in the future.

6/10 Aceptable

Kirk

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Clean
The room was clean, bed was clean and comfortable. But repairs in the room were poor. Wall repair was not finished, well and there was not a shower curtain for the tub.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
Thank you for your feedback. I apologize for the issues with the repairs in your room. I will address this with our maintenance team to ensure that such oversights are rectified. We appreciate you bringing this to our attention.

4/10 Mediocre

Rachel

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Worst hotel experience I've ever had. The lady who checked us in had no idea what to do, and then we were not given breakfast vouchers and the staff called us out publicly when we weren't aware/told to pay for breakfast, and we were embarrassed in front of everyone. So we went to get vouchers, only to be asked to pay more for an already awful hotel. It was so embarrassing for the staff to blame their incompetence on us. There was nothing that said the breakfast wasn't complimentary, and the lady who checked us in mentioned nothing about it. We had to find out by being called out in a very public way by the staff, it was mortifying. The bathrooms were also not necessarily great. The building was also hard to find, we drove past multiple times before we finally saw it hidden away. I was torn between this hotel and another when I was trying to find a place to stay for the weekend, and I greatly regret not just going with the other option. Won't be making that mistake again!
Se hospedó 2 noches en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
I apologize for the negative experience you had during your stay. It's clear that we fell short in several areas, and I deeply regret the inconvenience and embarrassment you encountered. I will address these issues with our staff to ensure that such situations do not occur in the future. Thank you for bringing these concerns to my attention.

10/10 Excelente

Greg

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de hiren el 11 feb. 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 11 feb. 2024
Thank you for your amazing 10-star review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! Thank you for choosing Holiday Inn Franklin Cool Springs.

10/10 Excelente

Tara

Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 11 feb. 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.

10/10 Excelente

joe

Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com

6/10 Aceptable

Mary

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 7 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

6/10 Aceptable

Ahmad

Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 11 feb. 2024
Dear Ahmad,We appreciate you taking the time to provide us with your feedback. Your comments are valuable to us, and we will use them to enhance our services. We look forward to the opportunity to host you again for an improved experience.Warm regards, Holiday Inn Franklin Cool Springs

8/10 Bueno

Suga

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solid hotel
Great spacious and clean hotel
Se hospedó 2 noches en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

John

Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 7 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excelente

Sonya

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is very clean, and the manager runs it very well.
Se hospedó 2 noches en enero de 2024
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com

8/10 Bueno

Randall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My only issue was water temperature. No hot water in the sink tap when I arrived. Shower temperature the next morning varied from too cool to too hot for no apparent reason.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com

8/10 Bueno

Brady

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com

10/10 Excelente

Cheryl

Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com