Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 401 de 642 opiniones" "
10 - Excelente
401
Evaluación: 8 - Bueno. 152 de 642 opiniones" "
8 - Bueno
152
Evaluación: 6 - Aceptable. 55 de 642 opiniones" "
6 - Aceptable
55
Evaluación: 4 - Mediocre. 17 de 642 opiniones" "
4 - Mediocre
17
Evaluación: 2 - Terrible. 17 de 642 opiniones" "
2 - Terrible
17
9,2/10
Limpieza
9,2/10
Personal y atención
8,6/10
Servicios
9,0/10
Estado de la propiedad e instalaciones
8,8/10
Cuidado del medio ambiente
Opiniones
4/10 Mediocre
Bryan
Viajó con su familia
14 oct. 2023
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Todo bien, pero los servicios del agua de la regadera pésimos, se acababa el agua a medio baño la llave no cerraba y de repente salía y de repente no el agua lo mismo
Bryan
Se hospedó 1 noche en octubre de 2023
Respuesta de Victor el 1 dic. 2023
Thank you for the review !
10/10 Excelente
Benjamin
24 dic. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Benjamin
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole N, Front Office Manager el 25 dic. 2020
Thank you so much for your feedback! We are very glad you enjoyed your stay and hope to see you again soon!
8/10 Bueno
Carlos, Nashville tn
Viajó por negocios, Viajó con su familia
21 dic. 2020
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Que tuvo un costo extra no me parece bueno tuve que pagar 25 dólares más de lo que estaba marcado en el precio
Carlos
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole N, Front Office Manager el 25 dic. 2020
Los $ 25 adicionales fueron solo una retención para imprevistos y se reembolsarán en su tarjeta en breve. Gracias por quedarte con nosotros.
10/10 Excelente
Clint
Viajó con su pareja
22 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay very clean and friendly staff
Clint
Se hospedó 1 noche en mayo de 2024
6/10 Aceptable
Candice
19 may. 2024
Le gustó: Personal y atención
Candice
Se hospedó 2 noches en mayo de 2024
Respuesta de Jay el 21 may. 2024
Thank you for your feedback on your comfortable and relaxing stay. We appreciate your comments and will work to address the humidity issue. We are glad you enjoyed the amenities and soft sheets. We look forward to welcoming you back soon.
6/10 Aceptable
Angel
13 may. 2024
Le gustó: Limpieza, personal y atención
Breakfast and staff morning was very nice
Angel
Se hospedó 3 noches en mayo de 2024
Respuesta de J el 15 may. 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff provided exceptional service. We can't wait to open our restaurant and provide even more amenities for our guests. We hope to welcome you back soon!
8/10 Bueno
Angie
10 may. 2024
Angie
Se hospedó 1 noche en mayo de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
8/10 Bueno
Robert
Viajó con su familia
6 may. 2024
Le gustó: Limpieza, personal y atención, servicios
Great location stayed here on the way to Florida and again on return trip, 1/2 way point from Michigan. Clean not over crowded.
Robert
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Sherry
Viajó con su familia
30 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet nights rest!
Sherry
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Sun
Viajó con su familia
20 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Sun
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Hamoodi
18 abr. 2024
Hamoodi
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Janet Lynn
18 abr. 2024
Janet Lynn
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 14 may. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Anthony
Viajó con su pareja
10 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Place was clean ,,,, back off the road,,,,although the carpet in the room had several stains good size in it, we have a small dog so I made sure I advised the desk clerk of these stains,,, that we didn’t make them.
Anthony
Se hospedó 1 noche en abril de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback. We apologize for the carpet stains in your room and will address this with our housekeeping team. We appreciate your understanding and hope you had an enjoyable stay overall. Thank you for choosing to stay with us.
6/10 Aceptable
Amy
7 abr. 2024
No le gustó: Estado de la propiedad e instalaciones
Amy
Respuesta de Hiren el 9 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Allen, Pratt
4 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Allen
Se hospedó 4 noches en marzo de 2024
Respuesta de Hiren el 9 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 Aceptable
Cheslie
Viajó con su pareja
1 abr. 2024
Le gustó: Personal y atención
Bathroom was not clean toilet handles was barely hanging on and their was hair in my wash clothes.
Cheslie
Se hospedó 2 noches en marzo de 2024
Respuesta de Hiren Dayaramani el 1 abr. 2024
Dear Guest,We apologize for the cleanliness issues you experienced in your room. We have addressed these concerns with our housekeeping team to ensure they are rectified. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Excelente
Emmily
Viajó con su familia
30 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds were insanely comfortable! Clean and the breakfast was great! The front desk team were very kind as well.
Emmily
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren Dayaramani el 1 abr. 2024
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you found the beds comfortable, the room clean, and enjoyed the breakfast. We appreciate your kind words about our front desk team. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.
10/10 Excelente
Gary Brent
28 mar. 2024
Gary Brent
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 30 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
2/10 Terrible
Mergim
26 mar. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mergim
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.
6/10 Aceptable
Rebekah A.
Viajó con su familia y niños pequeños, Viajó con su familia
26 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room smelt a bit moldy and the air conditioner was old and actually blowing moisture to stain the mattress with mold. The shower had low pressure and would randomly turn very low pressure with cold water. The staff and property were average, wouldn’t be back.
Rebekah A.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
We apologize for the issues you faced during your stay. Your feedback is important to us, and we are working to address the concerns you raised. We hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.
10/10 Excelente
james
26 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
james
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 Excelente
Victoria
25 mar. 2024
Le gustó: Limpieza, personal y atención
Victoria
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 Excelente
Chantel
24 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stopped here for one night with our family of four plus our golden retriever. Very nice and comfortable. Would definitely stay here again.
Chantel
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 26 mar. 2024
We are delighted to hear that you and your family, including your golden retriever, had a nice and comfortable stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!
10/10 Excelente
Paul
24 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Paul
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 Excelente
Judith
Viajó con su pareja
3 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and we were even able to check in a little early. The breakfast bar was excellent and worth the extra cost. Will definitely stay here the next time we are in the Franklin area.
Judith
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 3 mar. 2024
We are delighted to hear that you had a positive experience during your stay with us! Our friendly staff is committed to providing excellent service, and we are glad that you were able to check in early. It's wonderful to hear that you enjoyed our breakfast bar and found it to be worth the extra cost. We look forward to welcoming you back the next time you are in the Franklin area. Thank you for choosing to stay with us!
10/10 Excelente
Michael
2 mar. 2024
Michael
Se hospedó 1 noche en marzo de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 Excelente
Melissa
25 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!
Melissa
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 3 mar. 2024
We are delighted to hear that your stay was excellent! Thank you for choosing our property, and we hope to have the pleasure of hosting you again in the future. If you have any additional feedback or comments, please do not hesitate to let us know.
10/10 Excelente
Julie
23 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great!
Julie
Se hospedó 2 noches en febrero de 2024
Respuesta de Hiren el 3 mar. 2024
We are thrilled to hear that you had a great stay with us! Thank you for choosing our property, and we look forward to welcoming you back in the future. If you have any further feedback or comments, please feel free to share them with us.
6/10 Aceptable
Sarah
Viajó con su familia
20 feb. 2024
Le gustó: Estado de la propiedad e instalaciones
Our room was only cleaned once and nothing was refilled. Front desk guy at night was confused as to why i was asking for toilet paper.
Sarah
Se hospedó 4 noches en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
I apologize for the inconvenience you experienced during your stay at our hotel. It is unacceptable that your room was not cleaned to our standards and that amenities were not properly restocked. I will address this issue with our housekeeping staff to ensure that this does not happen again in the future. Additionally, I will speak with our front desk staff to ensure they are better informed about guest requests, such as the need for additional toilet paper. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Best Regards,Hiren Dayaramani
6/10 Aceptable
William
Viajó con su familia
18 feb. 2024
Le gustó: Limpieza, personal y atención
Comfortable room and bed. Ran out of hot water in the morning however. Staff was very friendly.
William
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your feedback. We are glad to hear that you found the room and bed comfortable. We apologize for the inconvenience of running out of hot water in the morning. We are pleased that you found our staff to be friendly. We appreciate your comments and hope to have the opportunity to improve your experience in the future
10/10 Excelente
Sam
17 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sam
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the room and bed comfortable. We apologize for any inconvenience caused by running out of hot water in the morning and appreciate your understanding. Our staff takes pride in providing friendly and exceptional service, and we are thrilled that you had a positive experience. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel.
8/10 Bueno
William
Viajó con su familia
15 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel and staff were great but I was surprised that the rooms didn't have any USB plugs anywhere. Also be carful with the water temperature you can get a serious burn from the hot water if you don't adjust carefully.
William
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 23 feb. 2024
Thank you for your feedback. We will address the lack of USB plugs in the rooms and review our water temperature settings for safety. We appreciate your comments and hope to welcome you back in the future.
10/10 Excelente
Katy
Viajó con su pareja
13 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our first room was not clean but they promptly moved us to a new room which was clean and nice
Katy
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
Thank you for bringing this to our attention. I'm glad to hear that our staff promptly addressed the issue and provided you with a clean and comfortable room. We appreciate your understanding and hope to welcome you back for a more positive experience in the future.
6/10 Aceptable
Kirk
Viajó por negocios
12 feb. 2024
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Clean
The room was clean, bed was clean and comfortable. But repairs in the room were poor. Wall repair was not finished, well and there was not a shower curtain for the tub.
Kirk
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
Thank you for your feedback. I apologize for the issues with the repairs in your room. I will address this with our maintenance team to ensure that such oversights are rectified. We appreciate you bringing this to our attention.
4/10 Mediocre
Rachel
Viajó con su familia, Viajó en grupo
12 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Worst hotel experience I've ever had. The lady who checked us in had no idea what to do, and then we were not given breakfast vouchers and the staff called us out publicly when we weren't aware/told to pay for breakfast, and we were embarrassed in front of everyone. So we went to get vouchers, only to be asked to pay more for an already awful hotel. It was so embarrassing for the staff to blame their incompetence on us. There was nothing that said the breakfast wasn't complimentary, and the lady who checked us in mentioned nothing about it. We had to find out by being called out in a very public way by the staff, it was mortifying. The bathrooms were also not necessarily great. The building was also hard to find, we drove past multiple times before we finally saw it hidden away. I was torn between this hotel and another when I was trying to find a place to stay for the weekend, and I greatly regret not just going with the other option. Won't be making that mistake again!
Rachel
Se hospedó 2 noches en febrero de 2024
Respuesta de Hiren el 13 feb. 2024
I apologize for the negative experience you had during your stay. It's clear that we fell short in several areas, and I deeply regret the inconvenience and embarrassment you encountered. I will address these issues with our staff to ensure that such situations do not occur in the future. Thank you for bringing these concerns to my attention.
10/10 Excelente
Greg
Viajó por negocios
10 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Greg
Se hospedó 3 noches en enero de 2024
Respuesta de hiren el 11 feb. 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 Excelente
Cliente verificado
Viajó por negocios
9 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 11 feb. 2024
Thank you for your amazing 10-star review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 Excelente
Tara
8 feb. 2024
Tara
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 11 feb. 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 Excelente
joe
3 feb. 2024
joe
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 27 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
6/10 Aceptable
Mary
3 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Mary
Se hospedó 1 noche en febrero de 2024
Respuesta de Hiren el 7 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
8/10 Bueno
Paul
31 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Paul
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Kenneth
28 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kenneth
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 Aceptable
Ahmad
21 ene. 2024
Ahmad
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 11 feb. 2024
Dear Ahmad,We appreciate you taking the time to provide us with your feedback. Your comments are valuable to us, and we will use them to enhance our services. We look forward to the opportunity to host you again for an improved experience.Warm regards, Holiday Inn Franklin Cool Springs
8/10 Bueno
Suga
20 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Suga
Se hospedó 2 noches en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
James
Viajó con su familia
16 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solid hotel
Great spacious and clean hotel
James
Se hospedó 2 noches en enero de 2024
Respuesta de Hiren el 2 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
John
15 ene. 2024
John
Se hospedó 1 noche en enero de 2024
Respuesta de Hiren el 7 feb. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excelente
Sonya
Viajó por negocios
8 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is very clean, and the manager runs it very well.
Sonya
Se hospedó 2 noches en enero de 2024
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
8/10 Bueno
Randall
24 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My only issue was water temperature. No hot water in the sink tap when I arrived. Shower temperature the next morning varied from too cool to too hot for no apparent reason.
Randall
Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
8/10 Bueno
Brady
23 dic. 2023
Le gustó: Limpieza, personal y atención
Brady
Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 Excelente
Cheryl
22 dic. 2023
Cheryl
Se hospedó 1 noche en diciembre de 2023
Respuesta de Victor el 9 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com