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Opiniones sobre Hampton Inn & Suites Mt. Juliet

2.5 out of 5
Hampton Inn & Suites Mt. Juliet
5001 Crossing Cir, Mount Juliet, TN

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 643 de 979 opiniones" "
Evaluación: 8 - Bueno. 236 de 979 opiniones" "
Evaluación: 6 - Aceptable. 56 de 979 opiniones" "
Evaluación: 4 - Mediocre. 19 de 979 opiniones" "
Evaluación: 2 - Terrible. 25 de 979 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jeremy

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jimmy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ronald

Viajó con su familia, Viajó con mascotas
Le gustó: Servicios, estado de la propiedad e instalaciones
Nice quiet stay.
Se hospedó 5 noches en abril de 2024
Respuesta de JV el 30 abr. 2024
thank you

4/10 Mediocre

Julie

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The room was very out dated. The mattress pad and fitted sheet was very worn out, thus not fitted. The shower ceiling was leaking. Staff were very friendly and the breakfast staff were supers as well. The rooms need updated!!
Se hospedó 3 noches en abril de 2024
Respuesta de Leslie Cruz, General Manager el 30 abr. 2024
Thank you for sharing your experience with us. I apologize for the inconvenience of ill-fitting linen, and I will be investigating that. Thank you for complimenting my staff- I will pass along the feedback. We hope to see you again; safe travels!!!

10/10 Excelente

Keith, Niceville

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was easy and quick. Room was fine. Lobby coffee and hot water were lukewarm.
Se hospedó 1 noche en abril de 2024
Respuesta de Leslie Cruz, General Manager el 30 abr. 2024
Thank you for taking the time to leave us a perfect review. I do apologize for the temperature of the coffee; we will monitor the coffee bar better to continue to improve our guest experience. We hope you thoroughly enjoyed the rest of your stay, and we look forward to your next visit.

10/10 Excelente

Aaron

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quiet and clean property. I would stay again!
Se hospedó 1 noche en abril de 2024
Respuesta de Leslie Cruz, General Manager el 13 abr. 2024
Thank you for taking the time to leave us a review. We appreciate your business and happy you enjoyed your stay. We look forward to seeing you again!!! Safe Travels.

8/10 Bueno

shellinie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good expect the sheets didn’t smell clean. The front desk was nice. She checked us in 2 hours earlier. We arrived early.
Se hospedó 1 noche en abril de 2024
Respuesta de JV el 9 abr. 2024
thank you for staying with us and we will look into the sheet issue.

8/10 Bueno

Sherry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de JV el 5 abr. 2024
thank you for staying with us.

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de JV el 5 abr. 2024
thank you

10/10 Excelente

Dennis

Viajó con su familia
Le gustó: Limpieza, servicios
Nice place
Se hospedó 1 noche en marzo de 2024
Respuesta de JV el 1 abr. 2024
thank you

4/10 Mediocre

Lisa

Viajó con su familia
Le gustó: Servicios
No le gustó: Personal y atención
After checking in when arrived to my room the pull out couch was half way pulled out broken to the point it would not close. Went to reception desk lady said they knew it was broke. I asked what she could do because my grand son needed to sleep on the pull out bed. She offered a roll away bed and points added to my account. Upon going back to my room I found the refrigerator or microwave did not work told housekeeping with yet no reaction from property. The rollaway was tied together with plastic bag because the hinge was missing. I have stayed at this location in the past with no issues. I never received any points for all the inconvenience after being told I would.
Respuesta de Leslie Cruz, General Manager el 28 mar. 2024
Thank you for taking the time to leave us a review. I appreciate your business and apologize that this visit was not up to the Hilton standards and the standard our guest expects when staying at a Hampton by Hilton. I have investigated this issue and was able to issue your Hilton Honors account points for the challenges you faced. I hope you give us the opportunity to provide you with a better stay in the future. Safe Travels.

10/10 Excelente

Christina Helen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was fairly quiet. Room was big. Hot tub was not working.
Se hospedó 3 noches en marzo de 2024
Respuesta de JV el 22 mar. 2024
thank you for staying with us.

10/10 Excelente

Ronald

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice Hampton Inn would recommend and will plan my next trip around Hampton Inns very impressed. Very good continental breakfast also. Thank you Hampton Inn for making are stay a great experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de JV el 13 mar. 2024
Thank you hope to see you again.

10/10 Excelente

Felicia

Se hospedó 1 noche en marzo de 2024
Respuesta de JV el 25 mar. 2024
thank you

8/10 Bueno

juan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel property was top notch employee was friendly and tries his best only problem was system to check me in was slow not working properly then same problem with key card not working . Employee had to walk me up to let me into room. This was not ideal for me because I had no in and out privileges or access to hotel if there wasn't an employee after a check in hours I don't know.
Se hospedó 1 noche en marzo de 2024
Respuesta de Leslie Cruz, General Manager el 4 mar. 2024
I am sorry for the challenges with our key system, I will be sure to investigate what happened to prevent it in the future. Thank you for taking the time to leave a nearly perfect review.

8/10 Bueno

James

Le gustó: Limpieza, personal y atención
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 22 feb. 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the time you took to leave us a review. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was great for what I needed and the property was clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 22 feb. 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the time you took to leave us a review. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

10/10 Excelente

SHERDEL

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 22 feb. 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the perfect rating. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

10/10 Excelente

Mindy

Our room was very spacious and quiet at the end of the hall which we preferred. Will stay here again. Very clean room and hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 22 feb. 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the perfect rating. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

6/10 Aceptable

John

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
My wife and I love the location, and convenience. This Hampton Inn is very clean and well kept. What we didn't like was the lack of housekeeping available Saturday. My wife and I had to clean our own room to include taking out our trash and changing out our own towels. Breakfast service was also late Saturday morning, limited selection to choose from.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 22 feb. 2024
We appreciate your business and the time you took to leave us a review. We take all feedback to better serve our guests. Hope to see you again. Safe travels!!!

8/10 Bueno

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was nice, clean, and well maintained. Simple breakfast options included.
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 8 feb. 2024
Thank you so much for taking the time to leave us a review. We are so happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We were traveling with our dogs and everything was great!
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 8 feb. 2024
Thank you so much for taking the time to leave us a review. We are so happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excelente

Bianca

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay. Easy check in. Comfy bed. Towels smelled freshly laundered and that invigorating smell after a nice hot shower made for a great night sleep.
Se hospedó 1 noche en febrero de 2024
Respuesta de Leslie Cruz, General Manager el 8 feb. 2024
Thank you so much for taking the time to leave us a review. We are so happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Leslie Cruz, General Manager el 3 feb. 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk Extraordinaire
Angelique I hope I spell that right check me in on Fri 26th she was amazing and believe I can go on and on. Not many people remember names but on my way out on Saturday morning she stated she hopes to see me again Mr Rush. That’s an lost art in hospitality the day and age. What a bright light she was. Better take care of an employee like her or another company will. Hope everyone has a fantastic 2024 at Hampton Inn !!
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 3 feb. 2024
Thank you so much for the amazing review!!!! This made both mine and Angelique's day. She is a wonderful employee and I definitely appreciate her and the care she shows our guests. Thank you for staying with us. We look forward to your next visit. Travel safe!!!

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leslie Cruz, General Manager el 3 feb. 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

8/10 Bueno

Jonathan, Hoover

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel overall was great. Only tick was that breakfast was late in opening and the food was luke warm when it did open. Otherwise a great stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for taking the time to leave us a review of your stay. I do apologize for the delay in breakfast service on Sunday. As you know, Tennessee was affected by the winter storm and several staff members had issues with commuting safely into work. I understand that this is in no way the fault of our guests, but I do appreciate your understanding.We hope to see you again. Travel safe!!!

2/10 Terrible

Teena

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Blood stain, hair in fridge, lost electricity
We lost electricity 2 hours after checked in and could not shower during our stay. There was a huge blood stain on curtains. There was a wad of hair in the fridge.
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for sharing your experience. Unfortunately, we were unaware of any power outages that would have affected your stay. As for the condition of the room, this is uncharacteristic of our property and we apologize. We hope to have the opportunity to change your opinion in the future.

6/10 Aceptable

Daniel

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for your review. Happy Travels!!!

10/10 Excelente

Yahui

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk person was very helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for your review. Happy Travels!!!

6/10 Aceptable

Yvonne

Se hospedó 3 noches en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for your review. Happy Travels!!!

10/10 Excelente

Damaso

Se hospedó 4 noches en enero de 2024
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for your review. Happy Travels!!!

8/10 Bueno

Jody

Se hospedó 1 noche en enero de 2024
Respuesta de Leslie Cruz, General Manager el 3 feb. 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

8/10 Bueno

Natascha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We booked last minute due to being conveniently located to the highway. Hotel was clean and accommodations were good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de JV el 3 ene. 2024
thank you

8/10 Bueno

Pam

Se hospedó 1 noche en diciembre de 2023
Respuesta de JV el 3 ene. 2024
thanks

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay was great. The repeated requests to rate this stay - driving me nuts. Please stop.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Leslie Cruz, General Manager el 22 ene. 2024
Thank you for your review. Happy Travels!!!

8/10 Bueno

MARK, PORT MATILDA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very good hotel in Mount Juliet. Spacious rooms, comfortable beds, well equipped with amenities, nice breakfast in house, coffee machines in lobby area 24/7, parking convenient, nice staff.
Respuesta de JV el 3 ene. 2024
thank you

2/10 Terrible

Jeffery

Se hospedó 1 noche en diciembre de 2023
Respuesta de JV el 3 ene. 2024
sorry we did not live up to your expectations.

10/10 Excelente

TRUDIE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just off highway.. many dining options
Se hospedó 1 noche en noviembre de 2023
Respuesta de JV el 22 nov. 2023
thank you for staying with us.

10/10 Excelente

Veronica

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very pet friendly!
Se hospedó 1 noche en noviembre de 2023
Respuesta de JV el 22 nov. 2023
thank you

10/10 Excelente

Arthur

Se hospedó 4 noches en noviembre de 2023
Respuesta de JV el 22 nov. 2023
we hope to see you againthank you

10/10 Excelente

Yader

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2023
Respuesta de JV el 12 nov. 2023
thank you for staying with us.

10/10 Excelente

MARK, PORT MATILDA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, more than adequate amenities, great coffee in the lobby, good breakfasts, convenient, fair prices.
Se hospedó 3 noches en noviembre de 2023
Respuesta de JV el 7 nov. 2023
SO glad you enjoyed your stay

10/10 Excelente

DALE

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de JV el 7 nov. 2023
thank you

2/10 Terrible

Dean

Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 22 nov. 2023
We apologize that we did not meet your expectations. We would welcome your feedback.

10/10 Excelente

Tracey

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our one night stay. Easy access to shops and fuel station. Food delivery was fast. Kids enjoyed the pool. Room was very clean and staff friendly. Wonder breakfast options including pumpkin spice waffles
Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 7 nov. 2023
thank you so much for the kind words.

8/10 Bueno

Amanda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was shopping amd restaurants within a short distance of the hotel. The property itself was relatively quiet and the staff was nice and very welcoming and the rooms and hotel were clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 7 nov. 2023
so glad you enjoyed your stay.

10/10 Excelente

Rebecca

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of the best Hampton Inns we have stayed in .
Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 7 nov. 2023
thank you so much!!!

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 7 nov. 2023
thank you for staying with us.

10/10 Excelente

Lori

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is convenient and easy to find. It is clean and well kept up. I appreciated being allowed a half hour early check in, which was sorely needed. There isn't as much space for pets to take care of their business and to walk, but what is here is very well-kept up, with plenty of necessary bags (although I always have my own). My only serious concern is trying to reach the front desk. The phone in the room does not work. The number for the front desk is not posted on either their website or on Expedia materials emailed to me. But they did have a card at the front desk that I was able to pick up and keep with me during my stay. So far, it's been a good experience overall.
Se hospedó 1 noche en octubre de 2023
Respuesta de JV el 7 nov. 2023
thank you for sharing your experience with us. We will most definitely follow up on your concerns.