Fachada de la propiedad

Opiniones sobre Royal Continental Hotel Naples

4 out of 5
Royal Continental Hotel Naples
Via Partenope 38-44, Naples, NA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 493 de 1002 opiniones" "
Evaluación: 8 - Bueno. 285 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 120 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 57 de 1002 opiniones" "
Evaluación: 2 - Terrible. 47 de 1002 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

joamma

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Elena

Viajó con su familia
Small room
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative el 5 abr. 2024
Dear Elena,Thank you to dedicate your time to share your comment for your recent visit to Naples.We are sorry to learn that your stay was not up to your expectations, please accept our deepest apologies. We hope you could have seek for assistance to our on-site staff for a more comfortable option for you, nontheless we would like to assure you that your comments have been shared with the whole staff in order to mantain, improve and exeed our levels of quality and serviceWe truly hope that you will provide us with a second chance to enjoy our usual standard level.Sincerely,

8/10 Bueno

Pedro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La vista e espectacular vale la pena solo por ver el amanecer con esa vista
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative, el 23 mar. 2024
Dear Pedro,Thank you so much for choosing to stay with us at royal Contnental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time with us – We very much hope to welcome you back again one day.Sending you our best wishes,

8/10 Bueno

BERTA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stunning views , delicious breakfast with a large selección of local products. Agreable and professional staff.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Service Representative el 23 feb. 2024
Dear Berta,Thank you for your gracious review. We are thrilled to know that you enjoyed the stunning views, delicious breakfast featuring a variety of local products, and experienced agreeable and professional service from our staff. Your satisfaction is our utmost priority and we look forward to welcome you again in the future.Sincerely,

10/10 Excelente

Ioram

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nos dieron una habitación con vista al mar majestuosa
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Representative el 23 feb. 2024
Dear Ioram,Thank you so much for choosing to stay with us at royal Contnental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time.We very much hope to welcome you back again,

10/10 Excelente

Ioram

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

SOFIA

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Seleccionamos este hotel por la vista y resultó que nos dieron la peor habitación, oscura y con la bañera con fuga de agua, el wifi muy lento, tuvimos que bajar al lobby para poder hacer el check-in de nuestros vuelos, y el desayuno muy normal sin nada rico en especial. El personal muy amable.
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Service Representative el 14 jun. 2023
Dear Sofia,Thank you for choosing the Royal Continental in Naples and for sharing your experience with us and all our readers.We regret that the room in which you stayed, on this occasion, did not live up to your expectations, although our property, with more than 300 rooms all differents per category and views, has undergone a complete, thorough renovation, affecting all rooms and suites, it remains an historic buidling and therefore elegantly traditional.We regret that you did not appreciate the breakfast service served at the buffet, we will gladlyshare your comment with the Food & Beverage Team for the right improvement actions to which, we continuously aim. Your notes about the TV and wifi are, likewise, being investigated and shared with the relevant department for prompt resolution.We hope to welcome you again soon so we can regain your trust and show you our true level of hospitality.We are at your complete disposal for any further assistance,Sincerely,

10/10 Excelente

santander

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La mejor opción relación calidad-precio en la zona
Reservé este hotel por ser más económico, y tenía mis dudas, pero resultó un establecimiento en excelentes condiciones, super bien ubicado, habitaciones cómodas, funcionales, un super desayuno buffet incluido en la tarifa. Lo único es que el Internet es complicado de conectar.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Gabriela Alej

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

MARCELO

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bien ubicada y la zona muy segura, lo único malo es cómo casi en todo Europa el problema con el aire acondicionado, no es suficiente.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Andres, Guatemala

Se hospedó 2 noches en julio de 2022

6/10 Aceptable

Areli

Viajó con su familia
Le gustó: Personal y atención
Estancia regular.
Bien en general, pero por ejemplo la alberca y el estacionamiento te cuestan y la alberca es muy pequeña, nada que ver con las fotos. El Hotel esta bien aunque poco viejo.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

cesar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place to enjoy and work
Good place to combine work and pleasure with super views Internet is an opportunity to improve !’
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Adriana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Diego

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good seafront hotel
Great location in front of the sea. Clean ample rooms, but decoration would need an upgrade
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gustó la situación en un lugar tranquilo y con buenas visysd
Se hospedó 6 noches en diciembre de 2019

10/10 Excelente

Sergio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was lovely, yet dated. The views were spectacular, and the location was perfect!
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

malar

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We are a well travelled family and have never had such terrible experience like the one we had in the Royal Continental Hotel, Naples. The staff were not friendly. We were given a room that was not cleaned or prepared for check in and when we expressed our concern, we were given a different room. The bathrooms had a sewer smell all the time, the bath tub had mildew, the sink was not cleaned , only 2 bath towels were given for 3 people and there was no hand lotion or slippers. Very bad breakfast, you do not have the choice of picking up your own food. Instead, we had to request the staff to pick up food from the buffet for you. We had to pay extra for a vegetable omelette and French toast. The omelette had lots of spinach and water inside and French toast was nothing but fried plain bread with icing sugar on top. We asked to borrow some cutlery and were told we needed to pay €8 for this. Overall, we had an overwhelmingly negative experience at the Royal Continental Hotel and we would not recommend staying here while in Naples.
Se hospedó 3 noches en mayo de 2024
Respuesta de Royal Continental Hotel Naples el 10 may. 2024
Dear Malar,Thank you for taking the time to share your feedback with us. Our team strives to provide excellent service and we regret to hear that we fell short of meeting your expectations.Rest assured, that though the multiple actions to ensure you a had a comfortable stay were taken - such as room moves and support - your comments were propmtly addressed to avoid them occurring in the future. Regarding breakfast, we maintain a served buffet in compliance with health regulations and for everybody sake, replenishments and extras are always available, which may incur an additional charge like cooked to order request and room service. Looking forward to welcoming you once again in the future to offer our true level of hospitality, please do not hesitate to us directly for further assistance.Warm regards,Guest Service Representative

10/10 Excelente

ETTORE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
vista mare STUPENDA
Se hospedó 2 noches en mayo de 2024
Respuesta de Royal Continental Hotel Naples el 9 may. 2024
Gentile Ettoe,Grazie per la tua recensione positiva! Siamo contenti che tu abbia apprezzato la nostra vista mare stupenda e ci auguriamo di averti ancora con noi presto. Buona giornata!Guest Service Representative

10/10 Excelente

DANILO

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Vedi Napoli... e poi....
Respuesta de Royal Continental Hotel Naples el 10 may. 2024
Gentile Danilo,Grazie mille per la Sua meravigliosa recensione! Siamo felici che abbia apprezzato la Sua esperienza a Napoli con Noi!Non vediamo l'ora di riaccoglierla.A prestoGuest Service Representative

6/10 Aceptable

Shannon

Viajó con su pareja
Le gustó: Limpieza
The property is on the wharf, so very nice. However the staff are disingenuous.
Se hospedó 1 noche en mayo de 2024
Respuesta de Royal Continental Hotel Naples el 10 may. 2024
Dear Shannon,Thank you for taking your time to share your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed our beautiful location on Naples' waterfront. We take such feedback seriously, yet upon review, no specific records of inconveniences were reported during your stay. Nevertheless, we truly regret any uncomfortable perception you experienced. We are always committed to providing genuine and caring service to all our guests and rest assured that we will keep on striving to ensure that our service standards are not only met but exceeded. We hope to have the opportunity to welcome you back and demonstrate our dedication to excellent service.Warm regards,Guest Service representative

8/10 Bueno

Stefanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Aussicht war spektakulär.
Se hospedó 2 noches en mayo de 2024
Respuesta de Royal Continental Hotel Naples el 10 may. 2024
Buongiorno Stefanie!Thanks a lot for your comment! We are very happy you enjoyed your last stay with us and loved our magnificent view!We will be more than happy to see you again as soon as possibile!Guest Service Representative

10/10 Excelente

Karen, Elgin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful waterfront hotel in upscaled location near attractions!
Se hospedó 1 noche en mayo de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Dear Karen,Thank you for your positive review! We're glad to hear that you enjoyed our beautiful location and nearby attractions. We hope to welcome you back again soon!Guest Service representative

10/10 Excelente

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic views of Bay. Unable to operate shower spa functions due to lack of instructions
Se hospedó 4 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 10 may. 2024
Dear Ian,Thank you so much for your review and for choosing to stay with us. We are delighted to hear that you enjoyed the fantastic views over the bay and the gulf of Naples. We appreciate all your concerns, and we apologize that we were unable to meet and exceed your expectations, we do hope you had the chance to mention it all to the staff on-site that would have gladly assisted you.We hope to have the pleasure of welcoming you back for another memorable stay.Sincerely,Guest Service Representative

8/10 Bueno

marco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Posizione dell’hotel ottima e vista dalla camera sul mare spettacolare.Il centro è facilmente raggiungibile a piedi.Buone le colazioni.Piccola pecca,matesasso e cuscini troppo rigidi.
Se hospedó 3 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 1 may. 2024
Gentile Marco,Grazie per la sua recensione e per aver scelto il nostro hotel per il suo soggiorno. Siamo felici che abbia apprezzato la posizione privilegiata dell'hotel e la vista mozzafiato sul mare dalla sua camera. La ringraziamo per tutti i complimenti e commenti che saranno condivisi con il management per per migliorare e mantenere il comfort di tutti i nostri ospiti. Vi aspettiamo nuovamente presto per un soggiorno ancora più piacevole. Cordialmente,Guest Service Representative

10/10 Excelente

Giovanni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very well
Se hospedó 1 noche en abril de 2024
Respuesta de Royal Continental Hotel Naples el 1 may. 2024
Dear Giovanni,Thank you so much for this beautiful positive feedback!We strive to provide the best service possible.We look forward to welcome you soon back,Guest Service Representative

10/10 Excelente

Greta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location meravigliosa, spot per la colazione davvero spettacolare. Spero di poter tornarci presto!
Se hospedó 2 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 1 may. 2024
Gentile Greta,Grazie mille per la meravigliosa recensione! Siamo felici che abbiate apprezzato la nostra location e speriamo di rivedervi presto.Guest Service Representative!

4/10 Mediocre

Emanuela

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
sciacquone del bagno rotto bagno senza ventola di areazione terzo letto no fatto ho dovuto segnalarlo e servizio reception quasi inesistente unica gentilezza la donna che ci ha rifatto il letto mancante della bambina colazione buona e abbondante
Se hospedó 1 noche en abril de 2024
Respuesta de Royal Continental Hotel Naples el 1 may. 2024
Gentile Emanuela,Grazie per aver dedicato il suo tempo a condividere la Sua ultima esperienza con noi. Ci impegniamo costantemente per garantire servizi di qualità e attenzione e siamo dispiaciuti in questo caso non sia stato pienamente all’altezza delle aspettative.Ci teniamo a precisare che le nostre ventole di aereazione sono silenziose nell'ottica di garantire il massimo del comfort. Le assicuriamo comunque che tutte sue note sono state prontamente condivise per le giuste valutazioni.Ci auguriamo di avere l'opportunità di ospitarla nuovamente in futuro e garantirle un soggiorno al di là delle Sue aspettative.A presto,Guest Service Representative.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We’ve stayed in Naples many times. The Royal Continental is one of the best values of the waterfront hotels. Also, the staff were fabulous
Se hospedó 3 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Dear James,thank you for sharing your positive experience regarding your last experience. We are delighted to be your reference while staying in Naples. We hope to welcome you back soon!Warm RegardsGuest Service Representative

6/10 Aceptable

Terry

Viajó con su pareja
Older hotel.. noisy when windows opened
Se hospedó 1 noche en abril de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Dear Terry,Thank you for taking your time to share your personal comment for your recent visit with us. Our Beaufiful property overlooking one of the most famous bay of the world, is born over the ancient "Grand Hotel Royal des Etrangers " and though all our rooms and suites and public areas have been recently completely refurbished, the style remains elegantely traditional.We will be pleased to have the chance to welcoming you back on the occasion of any future stay in Naples and offer you a memorable stay!Guest Service Representative

10/10 Excelente

Simona

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
Lovely place in front of Ovo Castle. Nice personnel, helpful Incidentally it was my birthday and i was pleasantly surprised by complementary champagne and sweets
Se hospedó 5 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Dear Simona,Thank you for staying with us! We are delighted to hear that you enjoyed your stay, especially on your special day. Our team takes great pride in providing excellent service. We hope to have the pleasure of welcoming you back soon.Guest Service representative

10/10 Excelente

Barbara

Le gustó: Estado de la propiedad e instalaciones
Grande qualità del buffet di colazione , ottima qualità biancheria in tutto l’hotel . Camerieri e staff del ristorante impeccabile Ottimo rapporto qualità prezzo La sala colazioni e’ un quadro con vista sul golfo Impagabile ! Colazione abbondante varia e di grande qualità Lo consiglio
Se hospedó 1 noche en abril de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Gentile Barbara,Grazie mille per la sua gentile recensione! Siamo felici che abbia apprezzato la nostra colazione di alta qualità e il servizio impeccabile del nostro staff.Speriamo vivamente di averla nuovamente con noi in futuro. A presto!Guest Service Representative

10/10 Excelente

Mark, Roseville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024

8/10 Bueno

CARINE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Chambre bien insonorisée. La porte fenêtre ne fermait pas complètement. Le soir de grand vent a été un peu compliqué. Belle vue sur la mer et la baie. Petit déjeuner très correct. Personnel bien rodé. Des taxis à l'entrée à toute heure. Une belle zone pour dîner et se promener. A 20 minutes à pied des premiers centres d'intérêt et transports publics.
Se hospedó 4 noches en abril de 2024
Respuesta de Royal Continental Hotel Naples el 3 may. 2024
Dear Carine,Thank you very much for your feedback. We are pleased that you enjoyed the beautiful view of the sea and the bay, the breakfast service and our staff professionalism. We hope to see you again soon for another pleasant experience at our hotel. Thank you again for staying with us!Guest Service Representative

10/10 Excelente

HAYATO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
治安が良くて便利
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Eleonora

Viajó en grupo
Hotel sporco Personale scortese Colazione terribile Prezzi da 5 stelle con un servizio da campeggio .
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Representative el 17 abr. 2024
Gentile Eleonora,Grazie mille per aver dedicato il Suo tempo a condividere la sua esperienza con noi. Ci scusiamo sinceramente per l'esperienza che ha avuto durante il suo soggiorno presso il nostro hotel. Come comunicato anche personalmente dal nostro staff, vogliamo rassicurarla che le sue osservazioni sono state prese in considerazione per le giuste azioni correttive. La soddisfazione dei nostri ospiti è di fondamentale importanza per noi e ci dispiace sinceramente di non aver soddisfatto le sue aspettative.Speriamo comunque che l'attenzione dimostrata dal management, ed il gesto commerciale offerto, siano stati apprezzati e possano contribuire a riacquistare la Sua fiducia.Cordialmente,

8/10 Bueno

SANTO

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
ottima struttura, ci siamo trovati benissimo
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Service Representative el 19 abr. 2024
Gentile Santo,Grazie per il gentile feedback. Siamo lieti che abbia apprezzato la struttura e che abbiate trascorso un piacevole soggiorno presso di noi. Speriamo di darLe il benvenuto nuovamente in futuro,A presto,

10/10 Excelente

Albert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The sea view! Breakfast!!!
Respuesta de Guest Service Representative el 19 abr. 2024
Dear Albert,Thank you so much for choosing to stay with us at Royal Continental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time with us and we very much hope to welcome you back again one day.Sending you our best wishes,

8/10 Bueno

Leonardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Eric

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely location, clean, friendly staff
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Service Representative, el 5 abr. 2024
Dear Sarah,Thank you so much for choosing to stay with us at royal Continental Hotel and for taking the time to leave your review. It brings us immense joy to learn that you had a delightful experience during your time with us. We sincerely hope to have the pleasure of welcoming you back in the future.Sending you our best wishes,

8/10 Bueno

Paola

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Camera un po’ polverosa
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative el 5 abr. 2024
Gentile Paola,La ringraziamo per aver condiviso il suo feedback sulla sua recente esperienza presso il nostro hotel.Siamo sinceramente dispiaciuti di apprendere circa gli inconvenienti che ha riscontrato. La pulizia è una priorità assoluta per noi e ci scusiamo sinceramente, nonostante questo non sia il nostro solito standard, le assicuriamo che il suo commento è stato condiviso per garantire che tali inconvenienti non si ripetano in futuro.Ci auguriamo che il resto del suo soggiorno sia stato piacevole e che possiamo avere l'opportunità di accoglierla nuovamente per offrirle un'esperienza indimenticabile.Cordiali saluti,

10/10 Excelente

Federica, Indianapolis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ottima struttura che coniuga la sua storia a elementi moderni e innovativi. Posizione eccellente e vicina a tutto a piedi. La ricca colazione e le terrazzine nelle camere con vista rendono il Royal Continental un ambiente indimenticabile
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative el 1 abr. 2024
Gentile Federica,Desideriamo esprimere la nostra più sincera gratitudine per la sua lusinghiera recensione riguardante la nostra proprietà.Siamo estremamente felici di apprendere che ha apprezzato l'armoniosa fusione tra la storia della nostra struttura e gli elementi moderni e innovativi che offriamo. È un grande onore per noi sapere che la nostra posizione privilegiata, la comodità della posizione ed i nostri servizi siano stati di Suo gradimento.Saremo entusiasti di poterla accogliere nuovamente presto in futuro.Con i migliori saluti,

10/10 Excelente

Valerie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely views!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Representative el 1 abr. 2024
Buongiorno Valerie!Thanks a lot for your comment! We are very happy to have satisfied all your expectations. We work hard every day to make your stays unforgettable.We will be more than happy to see you again as soon as possibile!

10/10 Excelente

Luis

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel and perfect location. A lot of dinning options less than 5 minutes away. Amenities were good except the AC, for some reason you're not allowed to adjust the temperature when it's cold outside, it only let's you use the heater. Besides that, everything was excellent.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative el 1 abr. 2024
Dear Luis,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our wonderful location and breathtaking views. However, we sincerely apologize that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we regret any disappointment you may have experienced.Please be assured that we have shared your valuable comments with the relevant departments for further review and improvement. Regarding our eco-sustainability policy, we apologize if there was any misunderstanding regarding the operation of the A/C system, which functions properly only when the balcony doors are tightly closed.We hope that you had the opportunity to seek for assistance from our on-site staff during your stay, as they are always available to assist with any concerns or queries you may have.We sincerely hope to have the opportunity to welcome you back in the future, regain your trust, and provide you with a truly memorable experience.Best Regards,

8/10 Bueno

Masao

Le gustó: Limpieza, estado de la propiedad e instalaciones
卵城の目の前です。
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Representative el 1 abr. 2024
Dear MasaoThank you so much for choosing to stay with us at royal Contnental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time with us and we very much hope to welcome you back again one day.Sending you our best wishes,

10/10 Excelente

adele

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
ALBERGO CONFORTEVOLE,OTTIMA COLAZIONE. PERSONALE PROFESSIOLALE.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Representative el 1 abr. 2024
Gentile Adele,Grazie per aver condiviso la Sua esperienza presso il nostro albergo. Siamo lieti di sapere che ha apprezzato la nostra colazione ed i nostri comfort, nonché la professionalità del nostro staff. Speriamo di darle il benvenuto nuovamente in futuro e di offrirle un'altra piacevole esperienza.Cordiali saluti,

10/10 Excelente

ROBERTO

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Leonhard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024