After cancelling our stay in January 2022 due to COVID-19 concerns, we were so happy to be able to rebook for a stay in early May to visit elderly family we hadn’t seen since January 2020. We appreciated the full refund we received and the owner’s understanding of our situation.
The house was perfect for our group of 8, with plenty of room, and single level floor plan for our three 80-plus year old family members, and other family that joined us for a mini-reunion. The location was perfect as well.
We were unpleasantly surprised by the next door neighbor’s major pool and lanai renovation, complete with with tile saws (have you ever heard a tile saw in use?) and tile dust flying our way, power washers, and workmen going back and forth within feet of our outside pool area. As respectful as they tried to be, it was a major bummer to have a construction site 20 feet away.
Hopefully there will be time for a deep cleaning of the house soon. It was surface cleaned at best. The refrigerator was in rough shape—shelves not clean, and the right side door broken and held together at the bottom with duct tape, but functional.
The property manager didn’t return our phone call politely asking about the possibility of early checkin, yet she called us early on check out day, asking if we might be leaving before the 10 am checkout time because there were people checking in at 4 pm and it was a tight turnaround for the cleaners. She never asked us how we enjoyed the house, or if there was anything we needed. Sadly, we weren’t impressed with her management.
Thank you the opportunity to give our thoughts.