Fachada de la propiedad
Ver disponibilidad

Opiniones sobre Dove Nest Lodge

3 out of 5
Dove Nest Lodge
North Kinangop Road, Naivasha

Opiniones

6,8
Evaluación: 10 - Excelente. 0 de 9 opiniones" "
Evaluación: 8 - Bueno. 6 de 9 opiniones" "
Evaluación: 6 - Aceptable. 1 de 9 opiniones" "
Evaluación: 4 - Mediocre. 1 de 9 opiniones" "
Evaluación: 2 - Terrible. 1 de 9 opiniones" "

6,4/10

Limpieza

7,0/10

Personal y atención

6,0/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Hiwa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nothing in the room
Se hospedó 3 noches en febrero de 2024
Respuesta de John el 1 mar. 2024
Dear Hiwa, We acknowledged your feedback and action has been taken and we welcome to host you again. Thank you.

8/10 Bueno

laura

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Sam

Le gustó: Personal y atención, comodidad de la habitación
Nice lodge with a few minor issues
When we arrived they didn't have any knowledge of our booking, even though we'd already paid. Eventually they found our booking but the room we booked wasn't available for the first night so we were downgraded for the first night. We pushed and they offered us free dinner to compensate. The standard room is quite small and doesn't have a mosquito net. The executive room is much bigger and has a mosquito net. The beds are clean but some parts of the room could be cleaned, i.e. cobwebs in the corners. Breakfast was supposed to start at 7am but we arrived at 7.30 and they still hadn't finished setting up. There was an even longer wait for dinner. The staff were very friendly and the rest of the resort was really nice. We didn't use the pool but it looked nice. There was also a little park for children.
Se hospedó 2 noches en diciembre de 2022
Respuesta de wanjiku el 2 ene. 2023
thankyou for your honest feedback and we hope to rectify on the highlighted areas to ensure customer satisfaction and value for money.

2/10 Terrible

mercy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property should not be on Expedia.. The staff are exceptional but the management is very poor. I would not recommend anyone to visit the place. We were a family of 10. Very disappointed.
Se hospedó 3 noches en diciembre de 2022
Respuesta de wanjiku el 2 ene. 2023
hello Mercy we apologise for the inconvience caused and our marketing departement will get in touch to see how to amend it.we appreciate your honest opinion

8/10 Bueno

Cassandra, Mapleton

Se hospedó 1 noche en enero de 2022

8/10 Bueno

Jennifer

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Hidden Treasure
Se hospedó 1 noche en octubre de 2021
Respuesta de BERNARD el 26 oct. 2021
Dear Jennifer, It was indeed a pleasure hosting you most recently at our place. Thank your so much for your great review and we are looking forward to welcoming you back again in not a distant future. Kind regards Bernard

8/10 Bueno

AMJ, Kenya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The dining menu was very limited. 2 chicken options and a beef option.
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Cannot book through Hotels.com
Comfortable nice place to stay, with one very large snag. You apparently CANNOT book this hotel through Hotels.com. They will ask you to call Hotels.com to get a refund so that so you pay them directly. So I spent about 6 hours of my stay on the phone with rude Hotels.com staff and going back and forth between them and hotel management trying to figure out an issue that should NOT be the responsibility of the consumer. I was told there was no financial relationship between the two and that Hotels.com could not pay Dove Nest for the booking. I, then became the mediator between the two, trying to resolve an issue that was not mine to resolve. I was then told to not use Hotels.com to book this hotel, as if I should have had prior knowledge that this fiasco would happen. Do not book this hotel unless you want to waste your time trying to explain that if a booking is listed on a booking portal, it generally means that they have a business relationship and that if they do not, that they should be all hands on deck because a very reputable website is stealing from them. I had twelve hours to rest and finally have access to internet to get some work done - 6 of which were spent correcting mistakes made by hotel management and Hotels.com
Se hospedó 1 noche en abril de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Rooms were basic with few additional facilities. Breakfast was great!
Se hospedó 1 noche en junio de 2018