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Opiniones sobre La Maison Royale

4 out of 5
La Maison Royale
09, Mogotio Road, off. Muthithi Rd, Westlands, Nairobi

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 102 de 339 opiniones" "
Evaluación: 8 - Bueno. 139 de 339 opiniones" "
Evaluación: 6 - Aceptable. 60 de 339 opiniones" "
Evaluación: 4 - Mediocre. 28 de 339 opiniones" "
Evaluación: 2 - Terrible. 10 de 339 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

6,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Alejandro

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Bastante desgastado
Aunque el personal es amable y todo funciona correctamente, en la habitación está todo bastante desgastado y viejo.
Se hospedó 1 noche en abril de 2019
Respuesta de Moses Omolo el 4 may. 2019
Querido alejandro Gracias por elegir La Maison Royale para su reciente estancia en Nairobi. Estamos encantados de haberte servido. Hemos tomado nota de su experiencia con nosotros y mantendremos el buen servicio y, al mismo tiempo, actualizaremos nuestras habitaciones para satisfacer las necesidades actuales.

10/10 Excelente

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Servicio y comodidad del lugar estuvieron perfectos!!
Se hospedó 1 noche en agosto de 2018
Respuesta de LMR Team el 5 sept. 2018
Dear Francisco, Thanks for choosing to stay at La Maison Royale Hotel. We are pleased to serve you and we welcome you again in the future. Regards, LMR Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hemos llegado antes de la hora de entrada y nos recibieron muy bien,attentos..el hotel esta muy limpio y la comida del restaurant es muy bueno..
Se hospedó 1 noche en septiembre de 2017
Respuesta de LMR Team el 10 nov. 2017
Gracias por quedarte con nosotros durante tu reciente visita a Nairobi. Nos complace saber que disfrutó de su estadía y que nuestro equipo cumplió nuestra promesa. esperamos darle nuevamente la bienvenida en el futuro. Saludos, LMR Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Thank you and welcome again.

8/10 Bueno

Judith Gilman

Se hospedó 3 noches en abril de 2024
Respuesta de LMR Team el 13 may. 2024
Dear Judith, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed, it was a great pleasure serving you and we hope to see you in one of our properties soon!

10/10 Excelente

VINCENT

Se hospedó 3 noches en abril de 2024
Respuesta de LMR Team el 8 may. 2024
Dear Vincent,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Bueno

Modi

Le gustó: Limpieza, estado de la propiedad e instalaciones
I like the environment and the cleanliness
Se hospedó 3 noches en abril de 2024
Respuesta de LMR Team el 8 abr. 2024
Dear Modi,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excelente

Thomas

Se hospedó 1 noche en marzo de 2024
Respuesta de LMR Team el 30 mar. 2024
Dear Thomas.Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

6/10 Aceptable

Arber

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not very well maintained
The hotel is in a nice area, Westland but the seems not very well maintained. The wifi was quite slow and the shower hose had limescale and the water rums on the side.
Se hospedó 2 noches en enero de 2024
Respuesta de LMR Team el 9 feb. 2024
Dear Arber,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Bueno

david

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
unusual shaped building results in unusual shaped hallways and rooms. The best combination of price and living space I have found in the area
Se hospedó 4 noches en noviembre de 2023
Respuesta de LMR Team el 5 dic. 2023
Dear David,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

4/10 Mediocre

CONOR

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Not as expected.
Nothing special at all. Expensive pricing for area. Poor service.
Se hospedó 2 noches en noviembre de 2023
Respuesta de LMR Team el 18 nov. 2023
Dear Conor,Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we are really sorry we did not meet your expectations this time. We will do our best to delight you, should you give us the opportunity in future.

6/10 Aceptable

Francis

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Nice location, wonderful staff. The property need some updating. Overall, value for money.
Se hospedó 4 noches en octubre de 2023
Respuesta de LMR Team el 31 oct. 2023
Dear Francis,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Bueno

Michael, Auburn

Viajó por negocios
Le gustó: Limpieza, personal y atención
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Se hospedó 3 noches en septiembre de 2023
Respuesta de LMR Team el 9 oct. 2023
Dear Michael,Thank you for your review of La Maison Royale Hotel. We are glad you felt the staff are great, breakfast buffet was good and the rooftop restaurant is great. It is something we have worked hard on and we are pleased our efforts resonated with you. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

10/10 Excelente

Shaheen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay as always
Se hospedó 9 noches en septiembre de 2023
Respuesta de LMR Team el 9 oct. 2023
Dear Shaheen,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

8/10 Bueno

Shaheen

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff
Se hospedó 9 noches en agosto de 2023
Respuesta de LMR Team el 5 sept. 2023
Dear Shaheen,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Aceptable

Verity

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
We had comfortable stay at Le Maison Royale however we felt the hotel is looking a bit neglected, possibly due to covid. Our room was a very long way from reception and quite complicated to get to (2 elevators and numerous corridors). We got used to this though, however and did not request a room change. Pros: *Staff were friendly and helpful *Room was big, air-conditioned and kept clean enough *Location was close to everything you need in westlands Cons *Hotel felt neglected and tired *Food was not great - breakfast was very underwhelming and on our last day we actually went out to eat so we didn’t have to eat the breakfast. *laundry service does not run on Mondays…we arrived back from safari on Sunday night and wanted desperately to have our clothes washed however couldn’t until Tuesday morning, having them returned early Wednesday morning. All in all we had a fine stay at Le Maison but probably wouldn’t return.
Se hospedó 4 noches en agosto de 2023
Respuesta de LMR Team el 22 ago. 2023
Dear Verity, Thank you very much for your candid review of your recent stay at our hotel. We are happy to hear that you enjoyed your stay with us, and that the staff were helpful and the rooms were clean were particular highlights. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We look forward to seeing you again.

6/10 Aceptable

Maria Lucia

Le gustó: Limpieza, personal y atención
Decoração intrigante
Um bom lugar com pessoas delicadas no atendimento, localização ok, perto do museu nacional e de um shopping. O café da manhã é regular, a roupa de cama e banho de qualidade. A decoração e arquitetura não são comuns, parecem pretender um luxo antigo. Mas em comparação, é bastante satisfatório. O preço é muito bom!
Se hospedó 3 noches en julio de 2023
Respuesta de LMR Team el 24 jul. 2023
Dear Maria,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Bueno

anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023
Respuesta de LMR Team el 23 jun. 2023
Dear Anthony,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excelente

Carrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were so lovely and kind! Thanks again!
Se hospedó 2 noches en junio de 2023
Respuesta de LMR Team el 23 jun. 2023
Dear Carrie, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excelente

Farah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a cool experience
Se hospedó 3 noches en junio de 2023
Respuesta de LMR Team el 23 jun. 2023
Dear Farah,Thank you for sharing your experience with us. We hope to see you again soon.

8/10 Bueno

Sona

Se hospedó 1 noche en junio de 2023
Respuesta de LMR Team el 20 jun. 2023
Dear Sona, Thank you for your fulfilling review of our hotel. We are pleased to serve you.

4/10 Mediocre

Kayula

No le gustó: Estado de la propiedad e instalaciones
The bathroom is disgustingly dirty and the room in general was dusty checked in late was too tired to go look elsewhere.
Se hospedó 1 noche en junio de 2023
Respuesta de LMR Team el 20 jun. 2023
Dear Kayula,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Bueno

Bennett

Se hospedó 1 noche en junio de 2023
Respuesta de LMR Team el 8 jun. 2023
Dear Bennett, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed it was a great pleasure serving you and we hope to see you in one of our properties soon!

6/10 Aceptable

Petter

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great value
Bodd der mange ganger, trives der med bra beliggenhet.
Se hospedó 2 noches en mayo de 2023
Respuesta de LMR Team el 31 may. 2023
Dear Petter,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

2/10 Terrible

Chris

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Old, broken down property with bad management and dubious cleaningness.
Se hospedó 4 noches en mayo de 2023
Respuesta de LMR Team el 7 jun. 2023
Dear Chris,Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we did not meet your expectations this time. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I enjoyed my stay there. The staff went above and beyond to make sure I checked into the hotel where I was vs me having to go across town to where I mistakenly booked the room. The food was excellent, and the staff was even better.
Se hospedó 1 noche en mayo de 2023
Respuesta de LMR Team el 17 may. 2023
Dear Michael, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excelente

REGINALD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I had a one day layover in Nairobi. The hotel was excellent for the price. I will definitely stay again.
Respuesta de LMR Team el 10 may. 2023
Dear Reginald,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

6/10 Aceptable

Henri

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Very basic hotel apartments. In nice area in the heart of Westlands. Having a bath tub in the room was nice.
Se hospedó 4 noches en abril de 2023
Respuesta de LMR Team el 26 abr. 2023
Dear Henri,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Aceptable

Joseph

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2023
Respuesta de LMR Team el 9 may. 2023
Dear Joseph, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed it was a great pleasure serving you and we hope to see you in one of our properties soon!

10/10 Excelente

Martha

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Keep it up
The stay was okay.
Se hospedó 4 noches en abril de 2023
Respuesta de LMR Team el 18 abr. 2023
Dear Martha,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Bueno

Kedija

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Satisfied 😌
Se hospedó 3 noches en marzo de 2023
Respuesta de LMR Team el 12 abr. 2023
Dear Kedija,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The restaurant was pleasant on the 5th floor, however, half the items on the menu were unavailable which was disappointing. This extended to the availability of drinks and beers which kept running out. bedroom was good, comfy bed and great shower
Se hospedó 3 noches en marzo de 2023
Respuesta de LMR Team el 4 abr. 2023
Dear John,Thank you for taking your time to review us. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

10/10 Excelente

Kedija

Se hospedó 2 noches en marzo de 2023
Respuesta de LMR Team el 13 abr. 2023
Dear Kedija,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

10/10 Excelente

Jeroen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place!
Se hospedó 1 noche en marzo de 2023
Respuesta de LMR Team el 23 mar. 2023
Dear Jeroen,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Bueno

Renato

Se hospedó 1 noche en marzo de 2023
Respuesta de LMR Team el 25 mar. 2023
Dear Renato, Thank you for your review of our hotel. We are pleased to serve you.

8/10 Bueno

Eireen

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2023
Respuesta de LMR Team el 17 mar. 2023
Dear Eireen,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

6/10 Aceptable

Moses

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2023
Respuesta de LMR Team el 21 feb. 2023
Dear Valued Guest, Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again. Regards,

8/10 Bueno

Gideon

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Cool ..but limited in-house dinning
Se hospedó 6 noches en febrero de 2023
Respuesta de LMR Team el 21 feb. 2023
Dear Gideon,Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we did not meet your expectations this time. We would like to assure you and our future guests that the air conditioning problems you experiences have been resolved. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future. Regards,

4/10 Mediocre

Rune

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2023
Respuesta de LMR Team el 21 feb. 2023
Dear Rune,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

2/10 Terrible

Mohammed

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall the condition wasn’t a luxury hotel or 4 star hotel. Room was filthy broken toilet no maintenance was done.
Respuesta de LMR Team el 22 feb. 2023
Dear Mohammed, Thank you for choosing to stay with us at La Maison Royale Hotel Nairobi. It was a pleasure hosting you here. We have taken note of your valuable review and we would like to assure you and our future guests that the toilet problems you experienced have been resolved. It's our pleasure to welcome you back in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was nice
Se hospedó 2 noches en diciembre de 2022
Respuesta de LMR Team el 21 feb. 2023
Dear Valued Guest,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

4/10 Mediocre

Palvi

No le gustó: Servicios, estado de la propiedad e instalaciones

10/10 Excelente

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Na
Se hospedó 2 noches en noviembre de 2019
Respuesta de LMR Team el 21 feb. 2023
Dear Jerry,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

10/10 Excelente

BLAISE

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Place to Stay
Exceptional Service by staff, Front Desk friendly and welcoming, Room is large and specious. Breakfast buffet healthy, The only disappointment was the gym which had old treadmill that hardly worked and seemed unused or maintained.
Se hospedó 8 noches en julio de 2022
Respuesta de LMR Team el 21 feb. 2023
Dear Blaise,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

8/10 Bueno

Jemal Yasin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Excellent i have quick laundry and the room is clean all the time
Se hospedó 2 noches en octubre de 2022
Respuesta de LMR Team el 22 feb. 2023
Dear Jemal,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excelente

Sven

Se hospedó 1 noche en octubre de 2022
Respuesta de LMR Team el 21 feb. 2023
Dear Sven,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

2/10 Terrible

Hans Henrik

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Et forfærdeligt sted. Bruser på badeværelse var i stykker kom næsten ingen vand, og det som kom sprøjtet alle andre steder hen så gulvet sejlede i vand, der manglede
Se hospedó 2 noches en octubre de 2022
Respuesta de LMR Team el 22 feb. 2023
Dear Hans,Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we did not meet your expectations this time. We have noted the concerns you have highlighted and would like to assure you and our future guests that the shower problems you experiences have been resolved. We will do our best to delight you, should you give us the opportunity in future.

6/10 Aceptable

Dut

Le gustó: Limpieza, personal y atención
The location was good. It was close to many shopping centers and not far from town. The ease of getting to many places made it desirable.
Se hospedó 3 noches en septiembre de 2022
Respuesta de LMR Team el 21 feb. 2023
Dear Dut,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Bueno

Petter

Se hospedó 1 noche en septiembre de 2022
Respuesta de LMR Team el 21 feb. 2023
Dear Petter,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

8/10 Bueno

Angelo Haim

Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2022
Respuesta de LMR Team el 22 feb. 2023
Dear Angelo,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.