Sala de estar en el lobby

Opiniones sobre ibis Styles Nairobi Westlands

3.5 out of 5
ibis Styles Nairobi Westlands
Rhapta Road, Westlands, Nairobi

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 276 de 562 opiniones" "
Evaluación: 8 - Bueno. 176 de 562 opiniones" "
Evaluación: 6 - Aceptable. 49 de 562 opiniones" "
Evaluación: 4 - Mediocre. 27 de 562 opiniones" "
Evaluación: 2 - Terrible. 34 de 562 opiniones" "

9,0/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Arturo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 6 noches en septiembre de 2023
Respuesta de Faith Misigoh el 11 oct. 2023
Dear Arturo,Thank you for choosing ibis Styles Nairobi. First and foremost we would like to thank you for the praising review you shared following your recent visit at ibis Styles Nairobi, and we are delighted to read that we were able to match your expectations. Looking forward to hosting you again in the near future.Kind RegardsFront Office Manager

10/10 Excelente

Ignacio

Se hospedó 1 noche en agosto de 2023
Respuesta de Faith Misigoh el 29 ago. 2023
Dear Ignacio,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager

10/10 Excelente

ARMIN III

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kenya “ESPECTACULAR”
Increíble!!! El Hotel está en una de las dos mejores áreas de Nairobi, un hotel con restaurante y las facilidades para disfrutar sin necesidad de salir de la propiedad ( ideal para llegar a Nairobi después de un vuelo transcontinental…. Descansar y al otro día iniciar tu safari y terminando el safari… regresar descansar una noche y al otro dia hacer un city tour por nairobi e irte ( Nairobi para mí es solo para eso, si acaso 2 noche continúas al regreso para poder ir también a la reserva que tienen allí dentro de la ciudad… pero en mi caso después de un safari por Masai Mara, Amboseli y Serengueti… pues como que tampoco hace falta aventarte otro día de safari citadino jejeje)
Amboseli
Lake Nakuru
Lake Nakuru
Amboseli
Se hospedó 1 noche en febrero de 2023
Respuesta de Faith Misigoh el 8 mar. 2023
Dear Armin III,Thank you for choosing Ibis Style and taking the time to give us a perfect rating. we are glad to hear you enjoyed your stay with us. looking forward to hosting you again. Kind Regards

8/10 Bueno

Helena, Austin

Se hospedó 6 noches en febrero de 2023
Respuesta de Faith Misigoh el 24 mar. 2023
Dear Helena,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards

8/10 Bueno

blanca

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en julio de 2021
Respuesta de Jacqueline Karaba el 27 jul. 2021
Dear Blanca, Thank you for your time taken to review us. We were happy that you chose us for your stay. We look forward to having you again with us.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No me dejaron acumular puntos de fideludad con el hotel pk habia hecho reserva cin expedia
Se hospedó 1 noche en febrero de 2019
Respuesta de Stuart Clay el 26 feb. 2019
Dear valued customer, thank you for choosing the Accor brand as your preferred hospitality partner, my team were delighted to welcome you to ibis Styles Nairobi on your recent visit to Magical Kenya. . Our Le Club Accor loyalty points are only creditable when you make a booking directly with the hotel or through our own booking site. I am sincerely sorry for any inconvenience caused and hope to receive your future bookings through our App or website.

10/10 Excelente

José Rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente
Se hospedó 1 noche en febrero de 2019
Respuesta de Stuart Clay el 18 feb. 2019
Thank you Jose for the excellent rating and review. I am pleased our rockstar team made you feel welcome to the ibis Styles brand. Wishing you safe onward travels.

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El ibis un buen lugar estadías de negocio
El Ibis es un hotel con una muy buena localización, buena seguridad y adecuado para reuniones de negocios, yo lo recomendaría a mis socios de negocio y amigos.
Se hospedó 1 noche en enero de 2019
Respuesta de Stuart Clay el 4 feb. 2019
Thank you Jorge for the kind recommendations, we are so pleased you enjoyed your recent business stay at ibis Styles Nairobi Westlands. Thank you for sharing the comments and terrific rating of your experiences.

10/10 Excelente

Ruth, Canada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, quiet, comfortable and affordable hotel
Stayed here for 3 nights with my extended family and enjoyed it very much, from the very professional and helpful staff who let us use the storage room for extra bags we were transporting, to the rooftop lounge, main floor restaurant, and quiet neighbourhood. Safe, clean, and comfortable. I highly recommend.
Se hospedó 2 noches en diciembre de 2017
Respuesta de Stuart Clay el 8 ene. 2018
Thank you Ruth the team and I are pleased to read your very kind recommendations. Hoping we can accommodate you in the future.

10/10 Excelente

venugoplala S

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Faith Misigoh. el 23 may. 2024
Dear Venugoplala,Thank you very much for sharing this great review of your recent stay at ibis Styles Westlands. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind Regards,Front office manager

10/10 Excelente

Ade

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The two ladies at the reception Faith B and Mercy doing the night shift were outstanding and I believe they deserve a raise in salary. I want to inform Ibis, they are the evening Diamonds of that Hotel, very professional, welcoming and absolutely amazing with good knowledge of the area which made me feel very much at home.
Se hospedó 4 noches en abril de 2024
Respuesta de Faith Misigoh el 29 abr. 2024
Dear Ade,First and foremost, we would like to thank you for the praising review you shared following your recent visit to our ibis Styles hotel and we are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Looking forward to hosting you in the near future.Kind regards,Front office manager

10/10 Excelente

Fitsum D

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place! I would use them again
Se hospedó 4 noches en abril de 2024
Respuesta de Faith Misigoh el 29 abr. 2024
Dear Fitsum,Thank you very much for sharing this great review of your recent stay at ibis Styles Wetlands. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards,Front office manager,

10/10 Excelente

Jennifer

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith Misigoh. el 5 abr. 2024
Dear Jennifer,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

10/10 Excelente

Ariyo

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This hotel is easily accessible and quiet. I didn't like the fact there was no one to help me with my luggage from the room to the reception.
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith Misigoh. el 5 abr. 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. As being a budget hotel, we are sorry we do not offer porterage services. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

6/10 Aceptable

Awais

Le gustó: Limpieza, personal y atención
They need to have a laundry area as well
Se hospedó 4 noches en marzo de 2024
Respuesta de Faith Misigoh. el 19 mar. 2024
Dear Awais,We are sincerely grateful for the time you spent to share your comments on your recent stay in our ibis Styles Nairobi hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards,Front office manager,

10/10 Excelente

MAKOTO

Viajó por negocios
GOOD
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith Misigoh el 19 mar. 2024
Dear Makoto,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind Regards,Front office manager,

6/10 Aceptable

Theora

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
The hotel was ok for the night. I probably wouldnt stay long term.
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith Misigoh. el 19 mar. 2024
Dear Theora,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind Regards,Front office manager,

2/10 Terrible

Amanya

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Toooo small rooms that there is no breathing space.
Se hospedó 5 noches en marzo de 2024
Respuesta de Faith Misigoh el 11 mar. 2024
Dear Amanya,We sincerely appreciate the time you spent to share your comments following your visit to our ibis Styles Nairobi hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind Regards,Front office manager,

8/10 Bueno

Epiphane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staffs were very efficient
Se hospedó 2 noches en febrero de 2024
Respuesta de Faith Misigoh el 3 mar. 2024
Dear Epiphane,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future.

10/10 Excelente

Anil, McKinney

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024
Respuesta de Faith Misigoh el 3 mar. 2024
Dear Anil,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future. Kind RegardsFront office manager

4/10 Mediocre

Jean-Jacques

Se hospedó 7 noches en febrero de 2024
Respuesta de Faith Misigoh el 21 mar. 2024
Dear Jean-Jacques,Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to ibis Styles and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards,Front office manager,

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good hotel for short stay
We stayed at this hotel for 2 nights after landing in Nairobi before our safari. The hotel is very safe, clean and welcoming. The bar and restaurant on the top floor is very good but you’ve also got a lot of other restaurants within a 5 minute taxi. The room was a little small for 3 people but not a major problem for a short stay. I’d definitely recommend this hotel for a couple of nights in Nairobi.
Se hospedó 2 noches en febrero de 2024
Respuesta de Faith Misigoh el 16 feb. 2024
Dear James,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future.Kind Regards,Front office manager

10/10 Excelente

Ann

Se hospedó 1 noche en febrero de 2024
Respuesta de Faith Misigoh. el 21 mar. 2024
Dear Ann,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards,Front office manager

10/10 Excelente

Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Small standard rooms but very well designed. Very well decorated and colorful for those who love a pop of color in their lives. Would definitely stay there again
Se hospedó 2 noches en febrero de 2024
Respuesta de Faith Misigoh el 10 feb. 2024
Dear Ann,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regard,Front office manager,

10/10 Excelente

Jennia

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a great place. Great security.
Se hospedó 2 noches en enero de 2024
Respuesta de Faith Misigoh el 7 feb. 2024
Dear Jennia,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards,Front office manager,

8/10 Bueno

Andrew

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Faith Misigoh el 9 feb. 2024
Dear Andrew,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front office manager

10/10 Excelente

Andre

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 1 noche en enero de 2024
Respuesta de Faith Misigoh el 2 feb. 2024
Dear Andre,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regard,Front office manager

10/10 Excelente

Sameerah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Faith Misigoh el 30 ene. 2024
Dear Sameerah,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards,Front office manager

10/10 Excelente

Purvis J

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Westlands Touch of Class
Beautiful hotel, clean, beautiful staff. Roof Top experience was awesome. Beautiful vibe & staff was amazing
Se hospedó 2 noches en enero de 2024
Respuesta de Faith Misigoh el 20 ene. 2024
Dear Purvis,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind RegardsFront office manager

10/10 Excelente

Pierre, calgary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was very nice on 8 floor the shower space little bit to small. Basically very difficult to wash your feet whit out not be under the shower head meaning that if just little bit more space that problem wil not occur.
Se hospedó 3 noches en enero de 2024
Respuesta de Faith Misigoh el 14 ene. 2024
Dear Pierre,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true.Kind Regards,Front office manager

8/10 Bueno

Jackson

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good service &food
Se hospedó 1 noche en enero de 2024
Respuesta de Faith Misigoh el 9 ene. 2024
Dear Jackson,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind Regards,Front office manager

8/10 Bueno

Salvation Travel

Se hospedó 1 noche en enero de 2024
Respuesta de Faith Misigoh el 9 ene. 2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manage

8/10 Bueno

Salvation Travel

Viajó en grupo
Le gustó: Limpieza, personal y atención
No fridge available in rooms... A few renovations required which needs an overall assessment by property management. Enjoyed my stay. Staff were helpful and do a good job. Thanks Ibis
Se hospedó 5 noches en enero de 2024
Respuesta de Faith Misigoh el 9 ene. 2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 Excelente

Daiki

Se hospedó 1 noche en diciembre de 2023
Respuesta de Faith Misigoh el 9 ene. 2024
Dear Daiki,Firstly we would like to thank you for choosing our ibis styles hotel for your holidays in Kenya and for the review you shared, all of your kind words about your stay with us are great to hear. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,Front office manager.

10/10 Excelente

Mackie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were excellent and polite, comfy beds.
Se hospedó 9 noches en diciembre de 2023
Respuesta de Faith Misigoh el 7 ene. 2024
Dear Mackie,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager

4/10 Mediocre

Devon

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I like level of security there. However, the policies for guest visitations are a bit strange and inconsistently enforced. Sometimes there is a policy about guests having to provide ID for copies to be made at the front desk but at their discretion according to whether it seems too "late" for a guest to be visiting you, which is strange given that this hotel has a rooftop restaurant, bar and outdoor lounge which can be accessed via a lift without use of a keycard. I suspect these policies are not being enforced for actual security and safety reasons but out of perceived moral judgments about which types of guest and what times are considered "appropriate." This is an annoying, inconsistent policy reflecting less about security and more about front staff's sensibilities about what they consider to be "appropriate". Also, the food variety is good, but it is way too salty and dry. For such a nice-looking establishment, which I myself would love to invest in, the guest policies and less-than-pleasant food definitely make me hesitate about staying there again.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Faith Misigoh el 29 dic. 2023
Dear Devon,Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind Regards

8/10 Bueno

Egbe Agbor, Brussels

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Faith Misigoh el 29 dic. 2023
Dear Egbe Agbor,First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Nairobi hotel and we are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind Regards,

6/10 Aceptable

Jane

Le gustó: Limpieza, personal y atención, servicios
In the middle of downtown- convenient with Shops, transportation.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Faith Misigoh el 29 dic. 2023
Dear Jane,Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards

2/10 Terrible

Dahir

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay away from this hotel, Bad bad !!!
Stay away from this hotel. Dishonest staff, noisy and alot of repair noises in all rooms. The rooftop bar is noisy and the stuff is rude too. Pricy drinks and I could not sleep when I stayed 9th floor. I left one of my bag at their reception when I checked in but they never told me about it until I realized that I dont have the bag in the room. They only brought back my bag after 4 dayz of complaining. They are corrupt mafia group. The staff dont cooperate. one staff gave me late checkout since am gold member but they demanded extra charge when I tried to checkout even before the offered time was over. Toilets are small and dirty..the lifts arw disfunctional too..Housekeeping girls are good. The reception staff is horrible. Stay away if you can. Internet is good. Dont drink their black coffee tasting bad. you have to ask 100 times before they do any thing. They are many but low quality staff. Never trust them if they tell u something, just tell them to do it now. Horrible place. Main gate security is good.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Faith Misigoh el 29 dic. 2023
Dear Dahir,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that ibis Styles Nairobi will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kind Regards

8/10 Bueno

Patrik

Se hospedó 1 noche en octubre de 2023
Respuesta de Faith Misigoh el 29 dic. 2023
Dear Patrik,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind Regards

10/10 Excelente

IRA KIRUNGI JOHN

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Value for money
Se hospedó 2 noches en diciembre de 2023
Respuesta de Faith Misigoh el 8 dic. 2023
Dear Ira Kirungi,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

8/10 Bueno

Jeffrey

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good bang for your buck. Rooms are compact but clean with a modern-ish aesthetic. Feels like a college dorm with a facelift. You probably won’t find a hotel this good for the price, on price it kicks butt. I would stay here again.
Respuesta de Faith Misigoh el 13 feb. 2024
Dear Jeffrey,First and foremost we would like to thank you for the praising review you shared following your recent visit to our ibis Styles hotel and we are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 Excelente

Mohamed

Se hospedó 5 noches en noviembre de 2023
Respuesta de Faith Misigoh el 19 nov. 2023
Dear Mohamed,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to hosting you again in the near future.Kind Regards,Faith Misigoh,Front Office Manager.

10/10 Excelente

Oleksandra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Faith Misigoh el 14 nov. 2023
Dear Oleksandra,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

6/10 Aceptable

Gulnara

Breakfast options could be better
Se hospedó 1 noche en noviembre de 2023
Respuesta de Faith Misigoh el 17 nov. 2023
Dear Gulnara,Thank you for choosing ibis Styles for your stay we were delighted to have hosted you. We have noted on the concern raised on breakfast and we have sensitized the team. We look forward to hosting you in not a distant future. Kind Regards,Front Office Manager

6/10 Aceptable

valentina

Viajó por negocios
Le gustó: Personal y atención
I wouldn’t recommend
The hotel is overall ok but personally I wouldn’t rebook it. The sheets and towels were not clean, bathroom super small and dirty. Food terrible and service takes so long
Se hospedó 4 noches en noviembre de 2023
Respuesta de Faith Misigoh el 14 nov. 2023
Dear Valentina, We are very sorry to hear that you did not have a great experience in our hotel. Our mission is to provide excellent guest experience. we have noted your concern and we will make improvements accordingly.Kind regards,Front Office Manager

10/10 Excelente

Samuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, great prices and good service
Se hospedó 1 noche en agosto de 2023
Respuesta de Faith Misigoh el 30 oct. 2023
Dear Samuel,Firstly we would like to thank you for choosing ibis Styles Nairobi once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 Excelente

Walter

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
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Se hospedó 1 noche en octubre de 2023
Respuesta de Faith Misigoh el 27 oct. 2023
Dear Walter,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 Excelente

Hillary

Se hospedó 5 noches en septiembre de 2023
Respuesta de Faith Misigoh el 14 nov. 2023
Dear Hillary,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

8/10 Bueno

Egbe Agbor, Brussels

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Standard hotel .
Se hospedó 2 noches en octubre de 2023
Respuesta de Faith Misigoh el 22 oct. 2023
Dear Egbe,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager