Fachada de la propiedad

Opiniones sobre Best Western Plus Meridian Hotel

3.5 out of 5
Best Western Plus Meridian Hotel
6 Murang'a Road, Off Moi Avenue, Nairobi

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 550 de 1004 opiniones" "
Evaluación: 8 - Bueno. 326 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 77 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 23 de 1004 opiniones" "
Evaluación: 2 - Terrible. 28 de 1004 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cesárea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar para quedarte, el personal muy amable, recomendado
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 23 may. 2024
Dear Cesarea, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. Thank you again for this review and we look forward to welcome you again with the same warmth and excellence in your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Bueno

Carlos, Laredo

Le gustó: Servicios
Bueno algo descuidado la gente muy amable muy buen desayuno
Se hospedó 2 noches en febrero de 2024
Respuesta de FOM el 26 abr. 2024
Dear Carlos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Carlos, Laredo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Une hotel excelente atención del personal en todos lados en el restaurante muy muy buenas personas Muy satisfecho
Se hospedó 1 noche en febrero de 2024
Respuesta de FOM el 12 feb. 2024
Querido Carlos: ¡Saludos desde el Best Western Plus Meridian Hotel Nairobi! Gracias por tomarse el tiempo para compartir sus comentarios. Sus comentarios son importantes y valiosos para nosotros. Esperamos darle la bienvenida con la misma excelencia y calidez. Saludos cordiales, Equipo directivo, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Carlos, Laredo

Se hospedó 2 noches en febrero de 2024
Respuesta de FOM el 25 mar. 2024
Dear Carlos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Juan Martinez

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo es perecto para una estadia corta
Se hospedó 1 noche en noviembre de 2023
Respuesta de FOM el 22 nov. 2023
Dear Juan, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Luis, Jutiapa

Se hospedó 1 noche en septiembre de 2023
Respuesta de FOM el 26 oct. 2023
Dear Luis, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Ana

Se hospedó 2 noches en julio de 2023
Respuesta de FOM el 31 ago. 2023
Dear Ana, Your feedback is important to us and we'd like to thank you for sharing it with us. On behalf of team BWP Meridian Hotel Nairobi, we say thank you once more for choosing to stay with us on your recent visit to Nairobi and we are looking forward to host you again in the near future for better experience.. With Best Regards, Best Western Plus Meridian Hotel Management Team

10/10 Excelente

Juan Javier

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023
Respuesta de F.O.M el 13 mar. 2023
Dear Juan, Your feedback is important to us and we'd like to thank you for sharing it with us. On behalf of team BWP Meridian Hotel Nairobi, we say thank you once more for choosing to stay with us on your recent visit to Nairobi and we are looking forward to host you again in the near future for better experience.. With Best Regards, Best Western Plus Meridian Hotel Management Team

10/10 Excelente

Carlos Jose Carrasco

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bueno
Se hospedó 2 noches en febrero de 2023
Respuesta de FOM el 13 feb. 2023
Dear Carlos,Thank you for taking time to share your feedback with us. We are humbled to have had the pleasure of hosting you and we hope to host you again soon.With Best Regards,Best Western Plus Meridian Hotel Management Team.

10/10 Excelente

Carlos Jose Carrasco

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo espectacular una atención impecable
Se hospedó 2 noches en febrero de 2023
Respuesta de FOM el 13 feb. 2023
Dear Jose,Thank you for taking time to share your feedback with us. We are humbled to have had the pleasure of hosting you and we hope to host you again soon.With Best Regards,Best Western Plus Meridian Hotel Management Team.

10/10 Excelente

Wilfredo

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Nelson

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very well located, clean and many amenities. The food is very good. His Staff is very friendly, especially Wilson the Duty Manager.
Se hospedó 1 noche en marzo de 2022
Respuesta de F.O.M el 2 abr. 2022
Dear Nelson, Greetings from Best Western Plus Meridian Hotel Nairobi. We would like to thank you for taking time to give us your feedback. We really value it and value you too. On behalf of Wilson, we say thank you very much. It was a pleasure hosting you and we hope to host you again soon. With Best Regards, Best Western Plus Meridian Management Team.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pretty good
Nice
Se hospedó 1 noche en enero de 2021
Respuesta de Duty Manager el 4 feb. 2021
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

10/10 Excelente

AVT, CDMX, mexico

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen hotel, con instalaciones limpias y muy buena atención del personal
Se hospedó 1 noche en agosto de 2019
Respuesta de FOM el 31 ago. 2019
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel en general muy bueno. La ubicación no es de lo mejor.
Se hospedó 2 noches en septiembre de 2018
Respuesta de FOM el 24 sept. 2018
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel

10/10 Excelente

Anselmo B

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena relación calidad precio
El Hotel por el precio y para ser Nairobi está muy bien y tiene un desayuno más que aceptable, lo único es que las ventanas no se abren. El Bar de la piscina está muy bien y ajustado de precio se puede cenar en el
Se hospedó 1 noche en julio de 2018
Respuesta de FOM el 7 ago. 2018
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel agradable y bien ubicado . La agencia de viajes ubicada en la recepción del hotel terrible , nada aconsejable . El restaurante mejorable
Se hospedó 2 noches en mayo de 2018
Respuesta de FOM el 22 may. 2018
Dear Valued Guest, Greetings! Thank you for writing such a wonderful review over this forum, we are elated to know that you enjoyed the stay with us. Your beautiful review of our services and hospitality has elated to us and we are proud to have served you well. I am glad that you were well looked after and liked the hotel and the services. We have noted your feedback positively and seriously about the travel desk services in order to take corrective measure for future. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your words of encouragement. It was a delight serving you and we look forward to the pleasure of welcoming you back soon for another memorable stay. Warm regards Management Team Best Western Plus Meridian.

8/10 Bueno

Andres Felipe

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se destaca la amabilidad del personal.
Hotel básico con justo lo necesario. No es él más nuevo pero esta bien. El personal fue muy amable. Te reciben con un detector de metales algo bien inusual y no da confianza caminar al rededor.
Se hospedó 2 noches en enero de 2018
Respuesta de FOM el 29 ene. 2018
Dear Andres, Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. We are delighted that you loved the hotel and the warm and gracious personalized service by our superb staff and liked rooms and facilities in hotel. We always give the preference to our guest’s security and most of our guests like CBD location of the hotel which is very convenient to go to any of the place at any time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We value your patronage and our team look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

8/10 Bueno

RACHID

Le gustó: Limpieza, personal y atención
Good
Se hospedó 6 noches en mayo de 2024
Respuesta de FOM el 23 may. 2024
Dear Rachid, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

6/10 Aceptable

Howard, Scarborough

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Stayed there for three days and they had to change my room twice
Se hospedó 3 noches en mayo de 2024
Respuesta de FOM el 23 may. 2024
Dear Howard, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be used to take corrective action. We have noted the concerns raised on your room change twice and we have forwarded your comments to the relevant head of department for action. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

2/10 Terrible

christophe

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
reception staff ineffective in finding a solution to the noise and dust caused by work in the rooms (chisel and saw). Lack of respect for the customer in the responses provided, even misleading, to calm legitimate discontent. No swimming pool service under construction, not usable.
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 20 may. 2024
Dear Christophe, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us, It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in some areas, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision.Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Terrible

prentice

No le gustó: Limpieza, personal y atención, servicios
I found a very large bedbug under the sheets with me when i woke up at 2am in the morning.
Se hospedó 2 noches en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Prentice, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review comments have already been actioned and we hope the new room is okay.Once again, thank you for your visit and constructive critics, we hope that you are enjoying your stay and to have the pleasure of serving you again in your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

Tyler, Belleville

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice value hotel but didn’t receive any stated VIP amenities.
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Tyler, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us, We have seen yours comments about VIP amenities not offered,and we have forwarded the same to expedia team for more clarification. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Bueno

RACHID

Viajó por negocios
Le gustó: Limpieza, personal y atención
Good experience overall
Se hospedó 4 noches en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Rachid, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excelente

Julliet

Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Julliet, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

4/10 Mediocre

Sam

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
It is an excellent location if you are interested in the locals as I do. The staff are poorly trained. They give preferential customer service to foreigners than to black people: ESSENTIALLY THE CONTINUITY OF THE COLONIAL MENTALITY. The air conditioner and the bed in the room that I stayed in were very in deplorable condition. The room was always hot, and the mattress on the bed was so bad that I could not even describe how it felt lying down on it.
Se hospedó 4 noches en mayo de 2024
Respuesta de FOM el 16 may. 2024
Dear Sam,Greetings from Best Western Plus Meridian Hotel Nairobi. I trust this finds you well.Firstly, I would like to thank you for choosing to stay with us. It was an honour to host you and thank you for taking time to share your feedback with us.On behalf of Best Western Plus Meridian Hotel Nairobi, we sincerely apologize for the concerns you shared about your experience at our Hotel. We would like to assure you that this is not representative of the standards of our organization and we take all feedbacks very seriously.Please know that we have already started doing the necessary investigations on the same, so that corrective measures can be put in place to prevent a recurrence. Please note that we treat all our guest same with respect and dignity.Once again thank you again for sharing your feedback. It is very important to us.With Best RegardsBest Western Plus Meridian Hotel Management Team

2/10 Terrible

prentice

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Be aware that they will charge you $28 for transportation from the airport to the hotel after telling you on the phone that it is free. The rooms are expensive and dirty. The staff needs training for better customer service skills. And they made me wait 5 hours to give me my room. And the food is expensive and horrible.
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Prentice, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We have seen your comments about 28 charges for airport transport and we have confirmed the same was communicated to your through extranet. In regards to waiting for room for more than 5 hours, we have confirmed you waited for room since the Hotel was busy but it was not for hours. In regards to food, we are ISO certified for both quality and food safety, please could you share some of the food consumed and what were the comments. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Collins

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Collins, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excelente

ANTON

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing people very helpful, breakfast is worth it and tasty lots of options. will recoment this place . for sure will come back.
Se hospedó 6 noches en mayo de 2024
Respuesta de FOM el 15 may. 2024
Dear Anton, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excelente

Yilin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We has a very pleasant stay there.
Se hospedó 1 noche en mayo de 2024
Respuesta de FOM el 7 may. 2024
Dear Yilin, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Peter

Le gustó: Limpieza, estado de la propiedad e instalaciones
Always stay here when in Nairobi because of the very friendly staff, nice room, good location, excellent breakfast and just a very good value for your money.
Se hospedó 3 noches en abril de 2024
Respuesta de FOM el 29 abr. 2024
Dear Peter, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de FOM el 29 abr. 2024
Dear George, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the most perfect stay I have had in Nairobi. Trust me if you stay here you won’t have any complaints. The staff, the room, the pool, 5 stars.
Se hospedó 1 noche en abril de 2024
Respuesta de FOM el 29 abr. 2024
Dear Terry, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

Paul

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The people
Se hospedó 2 noches en abril de 2024
Respuesta de FOM el 23 abr. 2024
Dear Paul, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Abong'o

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place is absolutely stunning, will be coming back
Se hospedó 1 noche en abril de 2024
Respuesta de FOM el 23 abr. 2024
Dear Abongo, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Hiroki, Wako

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
比較的安価で最高のサービスを受けられる良いホテルでした。これといった不満点がなく充実した滞在ができました。従業員の方にもとても丁寧な対応をしていただきました。
Se hospedó 1 noche en abril de 2024
Respuesta de FOM el 23 abr. 2024
Dear Hiroki, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Dawit

Se hospedó 5 noches en abril de 2024
Respuesta de FOM el 15 may. 2024
Dear Dawit, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excelente

Dawit

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The team was extremely friendly, especially Florence, Patrick. Everyone was so helping when needs arise. I stayed with my family. My older dad was welcomed and felt at home.Thank you everyone for everything!!!!!
Se hospedó 2 noches en abril de 2024
Respuesta de FOM el 23 abr. 2024
Dear Dawit, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

Patrick

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lot of traffic nearby. Hotel is fine. Service and food is good.
Se hospedó 3 noches en abril de 2024
Respuesta de FOM el 15 abr. 2024
Dear Patrick, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Pierre, calgary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Frendly staff
Se hospedó 3 noches en abril de 2024
Respuesta de FOM el 15 abr. 2024
Dear Pierre, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Dawit

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en marzo de 2024
Respuesta de FOM el 8 abr. 2024
Dear Dawit, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Anna, Mississauga

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was safe a Clean and nice
Se hospedó 2 noches en marzo de 2024
Respuesta de FOM el 8 abr. 2024
Dear Anna, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

siroos

Viajó con su familia
Le gustó: Servicios
Kindness
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excelente

Teresia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff, very clean, good and variety of food, Security is really good and safety of guests is a priority.
Se hospedó 12 noches en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Teresia, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

6/10 Aceptable

Si Cheng, san francisco

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Good price and very friendly staffs. It requires a taxi to get in and out. The neighborhood is not good for walking around. The WiFi in room was bad. Shower water is not enough and amenities are not good.
Se hospedó 3 noches en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Si Cheng, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. In regard to wifi, shower water and amenities, We have noted the concerns raised and we have forwarded your comments to the relevant head of department for action.Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

8/10 Bueno

Tanja

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and great location
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Tanja, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

Brad

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Staff were very friendly. There were two main issues. First, the wifi was only accessible if you went into the courtyard (not accessible from the room). Second, our power would cut out for about 5 seconds every 10 minutes. Very annoying. We had two different staff come to look at it and we even tried to change rooms but were denied. Still, staff were friendly and I’d be willing to try staying there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Brad,First and foremost, we would like to thank you for the praising review you shared following your recent visit to Nairobi and we are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We have noted the concerns raised in regards to wifi and power issue and we have forwarded your comments to the relevant head of department for action. Again, we thank you for this very kind review and we look forward to serving you again soon. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Bueno

siroos

Se hospedó 2 noches en marzo de 2024
Respuesta de FOM el 18 abr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

siroos

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly
Se hospedó 3 noches en marzo de 2024
Respuesta de FOM el 3 abr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bueno

Michael A.

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire staff was very friendly and welcoming to me! I felt comfortable and safe at all times in my nice room and the food in the hotel restaurant was delicious!!!!!!! I truly enjoyed my stay because the hotel amenities and location was great right downtown! But is was the fantastic staff of good people that made my stay Excellent!!!!!! I’ll be back next year with a whole group of my family next February for vacation from America! Yes, I loved it that much and my family can’t wait to experience the same!!!!!!! Thank you to the entire staff and keep on doing what you’re doing! You’re Awesome!👌👌👌👌❤️
Se hospedó 4 noches en febrero de 2024
Respuesta de FOM el 3 abr. 2024
Dear Michael, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.