2/10 Terrible
Allison B.
27 dic. 2024
No le gustó: Limpieza
Avoid this rental
I chose this rental for a family Thanksgiving trip and paid much more than my budget allowed for because their site boasted a “heated pool that was good for year round use.” I even inquired with property management about heated temperature and was told 80 degrees. Great! I was so excited for my 4 grandchildren.I was also billed close to an additional 400 for the pool heating.Upon arrival, the outdoor garbage cans were overflowing near the front door. The entry system was broken and we couldn’t get in the house for 30 minutes.The first thing I did was go check out this incredible heated pool. SHOCKER…The pool was dirty, about 20” below skimmer baskets and ice cold. My phone call was met with we don’t heat this time of year and they would still charge me if I left. They did refund the heating bill, but clearly did not care.There were two gas fireplaces that did not turn on and they sent out the lawn caretaker to repair who couldn’t figure out how to make them work. No fireplaces.Outdoor fire pit littered with twisted tea cans.Foosball in basement with no ball.All games missing most of their pieces.Not one sponge, dish towel or trash bag.There are 4 previous reviews before mine. Two of them work for the private management company that handles this property.They offered me less a 740 refund IF I would leave a 5-star review.I have stayed at many VRBO and have never experienced such misrepresentation. Hope this honest real reveal is helpful.Allison
Allison B.
Se hospedó 4 noches en noviembre de 2024