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Opiniones sobre Residence Inn by Marriott Mystic Groton

3 out of 5
Residence Inn by Marriott Mystic Groton
40 Whitehall Avenue, Mystic, CT

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 373 de 790 opiniones" "
Evaluación: 8 - Bueno. 238 de 790 opiniones" "
Evaluación: 6 - Aceptable. 89 de 790 opiniones" "
Evaluación: 4 - Mediocre. 52 de 790 opiniones" "
Evaluación: 2 - Terrible. 38 de 790 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

7,6/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal muy atento atendieron mis necesidades, mucha seguridad y muy agradecida. Los recomendado
Se hospedó 8 noches en marzo de 2020
Respuesta de Sara Gonzalez el 7 abr. 2020
Thank you for choosing to stay with us. It is always my goal to exceed our guest's expectations.

8/10 Bueno

Ernesto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena ubicación. Cerca de la autopista. Cerca de buenos lugares. Buen tamaño y comodidad de las habitaciones. Personal amable y desayuno razonable. Perfecto para un alto en el viaje.
Respuesta de Erin el 17 may. 2018
Thank you for taking the time to leave us feedback about your recent stay.

6/10 Aceptable

CARLOS ENRIQUE

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Thank you for sharing your feedback.

4/10 Mediocre

Meg

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
No le gustó: Servicios, estado de la propiedad e instalaciones
A main reason for booking this hotel was for the pool. Unfortunately, despite consistently being told the pool was closed for cleaning it never opened during the entirety of our stay. Additionally, the surrounding grounds next to the hotel was covered in dangerous trash.

2/10 Terrible

Corey

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Cleaning crew left wet towels in the room, white powder falling from the ceiling from the little horse running upstairs, toilet leaking when flushed, blood on thd wall, pullout couch mattress was filthy. Front desk tried to accommodate however at 11pm it was too inconvenient to pack up 4 kids and move. Definitely requesting a refund.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kelli

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Room service never came. Definitely outdated but fine overall.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tara

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Sara Gonzalez el 1 abr. 2024
Thanks for staying with us. We appreciate your feedback

6/10 Aceptable

Carol

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very disappointed with breakfast, only eggs served scrambled, boiled, with cheese on a English muffin or quiche... no turkey sausage, no bacon, no ham no m meat at all... c'mon Marriott let's never let that happen again
Se hospedó 2 noches en marzo de 2024
Respuesta de Sara Gonzalez el 1 abr. 2024
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Angelina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was awesome, super clean staff was friendly, shaleen was so welcoming and friendly, the only issue was the bed and pillows, mattress was so hard and uncomfortable I couldn’t sleep and when I did fall asleep briefly I woke up with pain and numbness in my back and shoulder, pillows were lumpy and thin no support , might be time to upgrade the mattresses but everything else was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sara Gonzalez el 25 feb. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Lori

Viajó con su familia
Le gustó: Limpieza, personal y atención
Ran out of food during breakfast and area dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Sara Gonzalez el 25 feb. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff and clean facilities.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sara Gonzalez el 23 feb. 2024
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Erin

Se hospedó 1 noche en febrero de 2024
Respuesta de Sara Gonzalez el 1 abr. 2024
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Laura

Viajó con su familia
Front desk staff was friendly. The in-room kitchen appliances were good and clean. One bathroom door was beat up— holes from a hook that must’ve been installed once were there as well as other large scratches. The carpeting could be replaced.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sara Gonzalez el 23 feb. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Jose

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sara Gonzalez el 22 ene. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención
Everything good
Se hospedó 1 noche en enero de 2024
Respuesta de Sara Gonzalez el 16 ene. 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Kristen

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dump!
I am extremely disappointed in my stay at this hotel. I was charged by Hotels.com when I booked the reservation and then the hotel also charged me and refused to refund. Also, we waited an 2 extra hours to check in because they had no one to clean the room due to being short staffed. The only thing I had going for it was it was affordable, and close to aquarium at least we thought so. Terrible customer service when I called to discuss the refund. I got put off three different times. Finally, after waiting for the refund for three weeks I got someone on the phone that just continued to argue with me instead of crediting the fraudulent charge.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 14 ene. 2024
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

8/10 Bueno

JENNIFER, Bronx

Viajó con su familia
Le gustó: Limpieza, personal y atención
It was good that they have 2 bedrooms
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sara Gonzalez el 14 ene. 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lousy customer service
Our reservation indicated check in was 3:00 and check out was at 11:00. When we got at the hotel around 12:30. We were told at the front desk, that check in was 4:00. We had to drive around until after 3:00 until are room was ready. While in our room we had to call the front desk several times to get fresh towels, coffee for the coffee maker and an extra pillow. Response we kept getting from the front desk was that they were out of those items. For the complimentary breakfast they kept running out of food less than 1 hour after it started. Since it was a New Year' s weekend, they seem to be unprepared. A lack of house keeping available at the time that the hotel was fully booked that weekend.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sara Gonzalez el 14 ene. 2024
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

6/10 Aceptable

Madeline

Viajó con su familia
Le gustó: Personal y atención
Staff was excellent and room seem cleaned but had a damp towel in the bathroom and no clean fresh towels. Had to ask for towels, bedding for sofa bed, blankets and coffee maker and was brought to room. No hot tub at the pool.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonozalez el 23 feb. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Jillian

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 14 ene. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Kimberley

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 14 ene. 2024
Thanks for staying with us. We appreciate your feedback

6/10 Aceptable

Rafael del

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sara Gonzalez el 22 ene. 2024
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Olta

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 23 feb. 2024
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Kyle, North Attleboro

Viajó con su pareja
Very nice guy checked us in. Room was decent size. Bed was uncomfortable. Room was loud. People coming in and out of hotel all hours of night (loud and possibly drunk?). There are better options in the area
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 1 ene. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Caitlyn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 18 dic. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Doreen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
SOLO STAY IN MYSTIC
Central location in Mystic, CT. The lobby had festive decorations. The pool and breakfast are easily accessible. Check in was easy and staff was professional and efficient. My room was large and comfortable, clean with all the amenities of a residence. I like the swiveling TV. Bathroom was large with heated lamp. Check out was easy.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 18 dic. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Venues

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here are amazing in my opinion, my boyfriend and I got here super early from NYC and check in isn’t until 4pm typically, they allowed us to check into a room that was available, it was definitely cozy and quiet. We had a nice little kitchenette that allowed us to do a bit of cooking, having a free breakfast in the morning as well is great too, they have a vast selection and take time to prepare and stock everything for visitors. We used the gym which helped us keep to our usual regimen a bit as well, and we walked pretty much everywhere since the olde mystic village is less than a 15 min walk from the hotel. There were two occasions during the week where staff baked cookies and brownies for those staying at the hotel (we got brownies the day we were leaving and it was amazing.) Some of the reviews are mixed but from what we encountered, it felt comfortable and cozy, nice and quiet and just everything we needed for the few days away from the chaos of the city. We will be coming again soon, hopefully for the summertime when a lot more of the outdoor activities and events are happening, but we did so much in the past couple of days that despite it being colder, we still had an amazing time. Thank you all for making our little vacation one of the most memorable ones.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sara Gonzalez el 11 dic. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

GEORGE

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Disappointed
Marriot rewards member and worst condition Marriot ever stayed at, room curtains all had holes in them, kitchen draws were busted and falling apart. also room had a fireplace but that did not work either.
bedroom
living room
kitchen
bedroom
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 11 dic. 2023
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

10/10 Excelente

Kim

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sara Gonzalez el 11 dic. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Sachin, Yonkers

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Limpieza
My experience was not great with Residence Inn. Had to change 3 rooms across 2 different blocks on a super cold night. First room did not have thermostat working. Technician was not able fix that. In the 2nd room again the thermostat was not working, but the technician was able to fix it. But this room was not cleaned. Dirty bed linens were still in the sofa bed. There was a dirty bowl in the sink. So had to change the room again. In the 3rd room too the sofa mattress was dirty and the room was not vacuumed properly. The front desk staff tried to replace the sofa mattress from other room, but that too was dirty. After all this waiting and shuffling we did not have any more patience or strength to change the room again. Definitely not a Marriott experience. Felt like a 2 star motel stay paying a higher rate for the Marriott brand. Breakfast was mostly the usual continental spread which again we have had better in other Marriott hotels.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sara Gonzalez el 5 dic. 2023
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sara Gonzalez el 5 dic. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Pamela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The curb coming into the driveway heading to the parking lot was out too far in the driveway.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Sara Gonzalez el 5 dic. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sara Gonzalez el 27 nov. 2023
Thanks for staying with us. We appreciate your feedback

6/10 Aceptable

Tammyanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Sara Gonzalez el 31 oct. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Sebastian

Se hospedó 1 noche en octubre de 2023
Respuesta de Sara Gonzalez el 29 oct. 2023
Thanks for staying with us. We appreciate your feedback

6/10 Aceptable

Sydney

Se hospedó 1 noche en octubre de 2023
Respuesta de Sara Gonzalez el 29 oct. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Prasanta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 4 noches en agosto de 2023
Respuesta de Sara Gonzalez el 2 oct. 2023
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

DANIEL

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
derty , non friendly staff, no cleaning between 2
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sara Gonzalez el 27 sept. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Robert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sara Gonzalez el 7 oct. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Doulgas

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
A good portion of the rooms had no A/C due to mechanical failures. Not particularly well cleaned. Hoping to get a refund
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sara Gonzalez el 10 sept. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sara Gonzalez el 10 sept. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

maria

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sara Gonzalez el 2 oct. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

SCOTT

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Felt welcomed when arriving. Rooms clean and large. All home amenities. Great shower hot and tons of pressure. Will atay again...
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sara Gonzalez el 5 sept. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Brandon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall we were very happy with this hotel and our stay. The room was great and we loved the studio feel with a small dining area and full kitchen. The breakfast was great. I really enjoyed the biscuits with gravy, but there was a ton of options. They had a basketball court which was a nice touch and were very close to everything. The pool was a bit cold and a little cloudy, but overall we were happy. We traveled with a family of 5 including a baby.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sara Gonzalez el 2 sept. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bueno

Patricia

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
The pull out couch’s mattress was stained leaving one of our party to sleep on a too small couch. The promised queen sized bed was actually a double bed. Too tight quarters for three people.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sara Gonzalez el 13 ago. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Linda

Viajó con su familia
Se hospedó 3 noches en agosto de 2023
Respuesta de Sara Gonzalez el 13 ago. 2023
Thanks for staying with us. We appreciate your feedback

6/10 Aceptable

Karen, Richboro

Viajó con su familia
Le gustó: Personal y atención
This property needs a lot of updates. Our room was quite outdate. The staff was very nice.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sara Gonzalez el 13 ago. 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excelente

Terry, Merrimack

Se hospedó 1 noche en agosto de 2023
Respuesta de Sara Gonzalez el 2 sept. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Mediocre

Jose

Viajó con su pareja, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel is old and many common areas are dirty, like rugs, the elevator, etc. The rooms are cleaner but not good enough. We wanted to shower but there weren’t shampoo, conditioner, nor bath gel in the recipients. We asked to the main desk, we waited more than 30 minutes and when we called again, they said there is no one to come. I had to look for house keepers in other floors to ask for the toiletries. But the housekeeper started to telling me that they don’t had bath gel because someone forgot to buy… I told them to give me the other stuff because I was wasting my vacations time by waiting to have the things that should be there when I received the room.
Se hospedó 2 noches en julio de 2023
Respuesta de Sara Gonzalez el 2 ago. 2023
Thanks for staying with us. We appreciate your feedback