The house itself is beautiful. The property has plenty of space. The location is the best one could possibly ask for. The beach front is directly across the street from the house - this was like taking our kids to the candy store every day. That and the pool located on the property make it very appealing. The problem we had was with the property management company. The property itself was not cleaned sufficiently when we arrived. This isn’t acceptable, especially because we had to pay for cleaning. So since our cleaning fee pays for the next family’s arrival, we should have been reimbursed for the cleaning fee, because the house was not sufficiently cleaned or our stay. The units are also stocked with linen, but our bed had sheets were too small and we had to wait 2 days to receive proper linen. In addition, the cable and Internet were not working due to a storm, we were told. But we weren’t informed until we called arrived and tried turning on the tv’s and had to call the property managers ourselves. And what made this so frustrating is that the property manager, Ms. E. said all houses in the area were without cable and we went without cable or Internet for several days. I checked with our neighbors who actually had working cable. When I questioned this with the property managers and asked to speak with the owner, she said that I could not and that would be considered harassment if I contacted the owner. I have never heard that before. My biggest complaint is that since we spent a large amount for1 week, we should have received much better accommodations. I shouldn’t have had to constantly call the property management office. We arrived on a Saturday and no one could provide assistance until Monday. Finally, upon checking out there is a check list that one must follow to avoid being fined. Things like cleaning the grill if not done, which wasn’t cleaned when we arrived. Furniture placement, running the dishwasher, etc are all items to be done to avoid being fined. But we certainly weren’t on the receiving end of having all these things done for us and should have been. The property managers can and should do much better.
Derrick and Karen