Una piscina techada, una piscina al aire libre de temporada, sombrillas
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Opiniones sobre Sea Mist Oceanfront Resort

4.5 out of 5
Sea Mist Oceanfront Resort
305 13th Avenue South, Myrtle Beach, SC

Opiniones

3,8
Evaluación: 10 - Excelente. 9 de 233 opiniones" "
Evaluación: 8 - Bueno. 17 de 233 opiniones" "
Evaluación: 6 - Aceptable. 31 de 233 opiniones" "
Evaluación: 4 - Mediocre. 43 de 233 opiniones" "
Evaluación: 2 - Terrible. 133 de 233 opiniones" "

3,4/10

Limpieza

2,0/10

Personal y atención

3,2/10

Servicios

2,8/10

Estado de la propiedad e instalaciones

3,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

brisa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Muy irresponsable sucio me pasaron por 3 cuartos por que todos estaban sucios horrible nuestra experiencia no volveremos
Se hospedó 1 noche en octubre de 2023
Respuesta de Reservations el 23 oct. 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 Terrible

Glenda

No le gustó: Limpieza, estado de la propiedad e instalaciones
Terrible
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 9 sept. 2023
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
estadía en sea mist
El wifi no funcionaba, la habitación tenía un sofá cama que usamos pero no tenía sábanas y estaba muy sucio, la recepción queda a más de una cuadra de la habitación y no teníamos como comunicarnos para informar estos problemas
Se hospedó 1 noche en agosto de 2023
Respuesta de Sarah el 2 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Aceptable

Maryolaine

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios
La propiedad tenía mal olor tanto en la habitación como en el exterior y los elevadores, en el exterior tenía un fuerte olor a orine y las habitaciones como a humedad, nunca nos cambiaron las toallas en los 3 días que estuvimos hospedados y tampoco hicieron limpieza en la habitacion, y desde el día 1 los pisos de la habitacion se sentían y estaban sucios imposibles caminar descalzos y la mayoría viajamos con niños por lo que la higiene debería ser primordial, el internet nunca funcionó
Se hospedó 3 noches en agosto de 2023
Respuesta de Sarah el 30 ago. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Nohemi

No le gustó: Limpieza, estado de la propiedad e instalaciones
Muy fea vieja y sucia
Se hospedó 3 noches en agosto de 2023
Respuesta de Sarah el 30 ago. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 Terrible

Juan

No le gustó: Limpieza, estado de la propiedad e instalaciones
Nasty motel
Se hospedó 2 noches en agosto de 2023
Respuesta de Sarah el 8 ago. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Aceptable

Katerin Vanessa, Silver Spring

No le gustó: Limpieza, estado de la propiedad e instalaciones
La limpieza está ausente en este lugar.
Respuesta de Hotel Management el 2 ago. 2023
I am sorry you did not have a favorable experience. I will share your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah el 28 jul. 2023
Thank you for your review. We apologize for any inconvenience. We are currently under new management and are working hard daily to improve our resort.

4/10 Mediocre

Delfina

Se hospedó 5 noches en julio de 2023
Respuesta de Sarah el 14 ago. 2023
Thank you for your review. We apologize for any inconvenience. We are currently under new management and are working hard daily to improve our resort.

2/10 Terrible

cynthia

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This hotel is not what sells it! Its conditions are quite bad, it is really in very bad condition, the pools are dirty, the hotel stairs are full of poop, urine and syringes, the smell in the corridors and stairs is really bad, nothing is as shown in the photos. It is not worth the price it has! Too unsafe. Dirty and abandoned.
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah el 18 jul. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 Mediocre

Miguel

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Las fotos publicadas no son nada igual a la realidad. La piscina grande bonita no está donde te ubicas, y la que está en el building es pequeña y sucia, huele y se ve basura por todos lados, nunca sirvió el Wi-Fi.
Se hospedó 4 noches en julio de 2023
Respuesta de Sarah el 18 jul. 2023
Thank you for your review. We apologize for any inconvenience. We have 10 pools, one next to each building. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests. We are constantly working to improve our guest experience and we will share your comments with the team here.

8/10 Bueno

Dagober

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah el 17 jul. 2023
Thank you for your review. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Luis

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management el 12 jul. 2023
I am sorry you did not have an enjoyable experience. I hope you can give us another chance in the near future.

2/10 Terrible

Ana

No le gustó: Limpieza
Pésimo servicio
Tarde como 3 horas para que me dieran mi cuarto estuve una semana nunca llegaron a limpiar todo muy sucio
Se hospedó 5 noches en julio de 2023
Respuesta de Hotel Management el 12 jul. 2023
I am sorry you did not have an enjoyable experience. I hope you can give us another chance in the near future.

2/10 Terrible

Jairo

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management el 12 jul. 2023
I am sorry you did not have an enjoyable experience. I hope you can give us another chance in the near future.

2/10 Terrible

Griselda

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
El baño terrible se tapaba la ducha , el piso sucio; Las sábanas y la cama terriblemente terrible todo da asco. Es lo peor de un hotel a parte el precio que está caro.
Respuesta de gw el 6 jul. 2023
Thank you for your review. We apologize for any inconvenience you may have encountered while staying here. We will take your issues up with our housekeeping department. We are currently under new management and are working hard daily to improve our resort. We hope that once renovations are complete you'll come back to stay with us and enjoy all of the changes made!

6/10 Aceptable

Javier Andres

Viajó con su familia
Las piscinas no estaban con Agua
Se hospedó 2 noches en mayo de 2023
Respuesta de gw el 23 may. 2023
Thank you for your review. We apologize for any inconvenience. Our pools are currently only open on the weekends. We are under new management and are working hard daily to improve our resort. We hope to see you again once renovations are complete!

10/10 Excelente

Norma

Se hospedó 2 noches en mayo de 2023
Respuesta de gw el 5 jun. 2023
Thank you for your review. We are happy to hear that you enjoyed your stay. We hope to se you again soon!

2/10 Terrible

Elsie

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Should be shutdown, honestly. Falling apart, bad communication. They charged us more than double for the resort fee which was to only be $50, said that they refunded $65 back to my card, gave me a fake receipt and now 5 business days later and no $65 refund. Lied about what the resort offered. Pools were nasty. The pictures are fake and outdated. My husband is in trades and was shocked they could even be charging people to stay with the amount of codes they failed to meet. This place is a lawsuit waiting to happen.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Reservations el 23 oct. 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 Terrible

Douglas, Hudson

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
In 30 years of traveling this was the worst room I've ever stayed in. I only stayed one of the two nights I booked. I would've gone somewhere else but it was too late at night and I didn't want to sleep in the car. I had to go buy roach spray at the all night store and I slept with the lights on and had to wear my shoes in the room. In addition to the filth and roaches my room had no hot water. I let the water run for 10 min and still nothing.
Se hospedó 2 noches en octubre de 2023
Respuesta de Reservations el 23 oct. 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

10/10 Excelente

Gary

Se hospedó 1 noche en octubre de 2023
Respuesta de Reservations el 23 oct. 2023
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Julie

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
This place is not what is described or shown in this picture. It’s worn down, roach infested and smells. No appliances worked, the fridge was old and smelly, the TV was nothing but static. I took pictures!!! The pools were all closed down and had been for awhile. I’ll never go back
Se hospedó 2 noches en septiembre de 2023
Respuesta de no el 3 oct. 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 Terrible

Bonnie

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sarah el 25 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Khoree

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was the worst trip I’ve ever taken with my family. My 4 year old daughter cried cause the pools weren’t open after I called 3 times to check prior to booking. She stated she didn’t like the room, bed or anything at all (her words). Tv barely worked, no air or bathroom vent. She cried the entire first night saying she wants to go home after begging to go to the beach for 1 year straight. Do not recommend this property, we actually are cutting our trip we paid for short and going home because my daughter is begging to do so. Thank you for ruining our family trip and making this the worst memorable experience she’s had. Not kid friendly and room is not as advertised. I’d rather spend more for better then paid this for lies and a wasted 10 hour drive both ways. Save your money and time unless this going to be your last trip here cause it’s definitely ours. I’ve never had my child cry on a vacation and they have ruined her beach vibe. DO NOT WASTE YOUR MONEY OR TIME!!!
Respuesta de Sarah el 23 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Robin

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything old . No one on property to answer phone. AC unit loud. Door wouldn’t shut, elevator disgusting dirty. No security
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 19 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Aceptable

Shannon

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Not to good stay.
I did not get the ocean front room I booked. It was old and outdated. Pools were closed and disgusting. Didn’t get to swim. Only the ocean. The balcony was rusty. No central air. The customer service was nice but I won’t stay there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 18 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Cameron

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bed sheets and bath towels were clean. No hand soap or shampoo in bathroom. Couldn't lock balcony door. Resort was dark no where near enough lighting, made us feel unsafe. Could not access elevator on our floor and ice machine did not work in our building. Staff was nice but we will not be staying there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 12 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jennifer

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Avoid this 'resort'.
Building was dirty and falling apart. The staff did not respond to a lack of bedding or towels. Safe would not open and had to be removed from wall, and cut open. This is NOT a resort.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 12 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Chandra

Bad hotel show website different hotels an when they give terrible room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah el 8 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Juan

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I booked a room for 6 people The pics online show a different room than what I have. It was one small room with 2 small beds the sofa in the living room was dirty and nasty. There were blood spots and leftover crumbs inside the sofa. No extra sheets or pillows were provided. The building was nasty the elevator was never clean and someone had pee inside and it was a nasty smell. Overall I will never go back or recommend this hotel to no one waste money.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 8 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Christian

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
Die Betten waren relativ klein, das Schlafsofa war stark verschmutzt. Zustand des Hotels alt und heruntergekommen.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sarah el 6 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Mediocre

May

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Disappointing stay for the labor day weekend
I am giving a two star because of the location (on the beach and have free water park). There are plenty of hotels on the beach so we will not be booking here again. The room was not cleaned properly and have sand on the floor when we first checked in. There was no hair dryer so we went to ask at the front desk and the lady there was nice but after three nights, we never got the hair dryer and had to go to the front office often to get towels and had our cards activated. We never see a single housekeeping personnel the whole weekend we were there.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Worst one for the big money
Room was not so clean. They did not clean it everyday. The beds were so old and bouncy and not able to sleep at all.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 Mediocre

Alithia

Viajó en grupo
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Lauren

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Expedia please take this Hotel off your website! The pictures are very misleading… We were told our room was at the Dune’s building… there was one small elevator that smelled like urine had been there for days! But I appreciate I was able to get a refund… I was very disappointing because it took us 2 hrs to find another hotel
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Tiffany, Pickens

No le gustó: Limpieza, estado de la propiedad e instalaciones
It was very nasty. Had bed bugs
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for the feedback. I'm so sorry you experienced a pest issue during your stay! As always, we work diligently to address, treat, and maintain our pest control protocols, so it's always so disappointing for us when they make an appearance! Thanks for letting us know, and I'll make sure we have our team check the unit you were in.

4/10 Mediocre

Yeimi

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There was not even a table to eat something, there was only a mini-refrigerator that was too small, the toilet was poorly placed and it moved when you sat down
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Mediocre

Ethel

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Just ran down!!! Bed uncomfortable. Everything rusty n just ran down. But i do see what it was years ago
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Tiffany

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
The nightmare hotel
Coming here I definitely felt scammed. Nothing looked like the way it was advertised on Hotels.com. The whole place was falling apart and very rusty. The lights was flickering in the entire building. Elevator looked like it hasn't been serviced in forever. There was so much water damage to the entire building but they just kept taking reservations. The couch had rips and stains in the room. The air-conditioning had a burning smell coming from it. My kids were terrified and so was I. Staff was very nice and helped me with my return so that was the only plus.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 5 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Mediocre

Maria

No le gustó: Estado de la propiedad e instalaciones
The pictures are not updated, this hotel has 5 different buildings, theirs not enough space to park. The buildings and appliances are old. The only good thing about this hotel is steps away from the beach.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 4 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

6/10 Aceptable

Deasha

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The first room that was given to us was horrible. Air conditioning unit had rags stuffed around the cracks. You could see the light coming inside. There were gnats in the room. It felt dirty, I was very disgusted. The second room had brown stains on the pull out mattress. Stains on the floor. The couch needed to be cleaned. Even the furniture in the office was dirty. This place needs an upgrade big time. It took forever to find a parking spot. I would never recommend this place to anyone. One thing I can say is that the staff was great.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 4 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Bueno

Re'ven

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pools were green and not operable
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah el 4 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Pamela

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah el 4 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Marion

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I would like you to help me get some or all of my money back! This place is nothing like pictured. It is very dilapidated, dirty, rusty, disgusting & unsafe! I would never stay in a place this disgusting and I can't believe you allow it to be advertised on your website. Bed bugs & roaches! It needs condemned!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah el 4 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Priscilla

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nothing! The hotel was a motel. No house keeping, dirty bedding wurh broken sinks. Pools were not working. Terrible place. Not what it looks like online Fasle advertising
Se hospedó 5 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Debra

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was filthy. There was two towels and wash cloths for a room that was supposed to sleep 6. There was no linen for sofa bed. Towels and linen arrived Wednesday. The room was changed upon arrival. When we requested to have the room we reserved, we were told we could move the next day. When we called the next day the “manager” said the request would not be honored. We decided to leave after going back and forth with her since 9 am. She said since the request was after 12 we had to pay for an additional day. Horrible experience.
Se hospedó 5 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Only good thing i can say about this place os the location being right on the beach. Our room was not good. No vent in the bathroom. Had to do a balancing act on the toilet while listning to the porcelain scrape. The sofa bed had no linens upon arrival, and the matrice was very stained. All but one of the pools was closed. I will not be going back.
Se hospedó 4 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

shannon

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Don’t waste your money
We picked this hotel because of the water park attacked. The water park looks nothing like the picture, and it was closed for the season even though it was still before Labor Day. Our first room had a broken bed, leaking toilet, tv that didn’t work, and one of the ACs did not work. This was a 3 bed room. They moved us into a 2 bed room and when I asked if there was any 3 bed rooms available since that’s what we booked and paid for it took them 3.5 hours to call back. Tuesday while the at the pool a man came And said he had to close the pool For a few hours to fix the light which was fine. He didn’t even come back to fix it until Wednesday late afternoon so for basically 2 days not only was the advertised water park not available neither was the pool. No one at the front desk ever had any answers other than “ I’m not sure”. The hand railings were so rusty my son cut his hand pretty bad while holding it walking down the steps. The elevator would not work when trying to leave the 4th floor. Ice machine was “not usable for the season” the fire alarm was not on the wall but in a drawer. All around the whole week was let down after let down. I would never recommend this place to anyone, my children were so disappointed
Se hospedó 4 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Isaac

Viajó con su familia
Paid for an oceanfront view and they gave me a view of another hotel , clean/regular hotel room
Se hospedó 3 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jarrett

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Was horrible 0 star experience .. had 3 kids .. room with kitchenette had no plates bowls silverware.. sand in beds and whole room. Horrible time getting towels and wash clothes, wall recepticals bare and showing wires.. smoke detector dead .. tip bolt lock broken on main door and glass door to beach lock didnt work.. remote didnt work for tv.. staff could care less looked like they was off the street as well whole area runned down.. had rotten food whole stay outside down hallway of hotel told them day 1.. pitiful will never return should be condemed
Se hospedó 2 noches en agosto de 2023
Respuesta de Sarah el 3 sept. 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.