Thank you!

Thank you very much! We're glad you and your family enjoyed your stay!!

Thank you so much!! I'm thrilled you guys enjoyed yourselves!

Thank you!! We appreciate the feedback and are glad you enjoyed your stay.

Thank you!! We're so glad you enjoyed your stay. Looking forward to the next one.!

Thank you very much! We're glad you enjoyed your stay.

Thank you fire your feedback. We're glad you enjoyed your stay!

Thank you for staying with us! We appreciate the feedback.

The $35 Departure Cleaning Fee is specified under "Property Details: Fees, Policies, and Settings". It's charged to all rentals by the facility upon departure. We send all guests a pre-arrival e-mail which includes information that the credit card security deposit will be refunded upon departure, less any incidentals, fees, or charges. I sent the pre-arrival e-mail to you on two separate occasions, and also printed and provided it to you during your stay. My apologies if the policy was unclear. While you did send us a photo the day after your departure of one bug on a wall near the ceiling, the issue was not brought to our attention during your stay. Palmetto Bugs are unfortunately very common in this area. We have a regular pest control service and very seldom see or receive any reports of bugs in the units, but any access to food or water does increase the chances of finding them inside. We do apologize for that unpleasant experience!

Thank you for your feedback!

Thank you! We're so glad you enjoyed your stay. Looking forward to seeing you again soon!

Thank you so much! We're glad you enjoyed your stay here.

Thank you so much! We're glad you enjoyed your stay!!

Thank you! We appreciate your business and hope you enjoyed your stay here in Myrtle Beach.

Thank you for bringing this issue to our attention. Please accept my sincere apology. I can understand your frustration. Unfortunately, we were not notified of the problem until the day after your departure, via a message left after-hours on our Front Desk/Office answering machine. We checked your room and found that the breaker to the water heater had been flipped. Had we been made aware of the situation during your stay, it would have been resolved immediately. We can be reached at the Front Desk/Office during office hours, or at the On-Call number 24/7. I regret that we were not given the opportunity to take care of this during your stay. We pride ourselves in giving the best possible guest experience.

Thank you!

Thank you! The smell on the hot water side may have been from the unit being vacant and the water not used for a length of time prior to your arrival. We apologize! It can take a bit to run the hot water to get the odor to clear. Regarding the cleaning fee, all rental stays are charged a Standard Departure Clean which includes the housekeeping related expenses of a thorough cleaning (windows, vacuuming, dusting, kitchen, bathrooms, etc), disinfecting & sanitizing, laundry, re-stocking amenities, bedding, etc. The Check-Out Procedures guests follow prior to departure include more basic things like tidying-up behind themselves, taking out the perishables to the garbage, and stripping the beds.

Sounds perfect! Hope you enjoyed your stay!!