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Opiniones sobre Ocean Reef Resort

3 out of 5
Ocean Reef Resort
7100 N. Ocean Blvd, Myrtle Beach, SC

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 576 de 1439 opiniones" "
Evaluación: 8 - Bueno. 459 de 1439 opiniones" "
Evaluación: 6 - Aceptable. 198 de 1439 opiniones" "
Evaluación: 4 - Mediocre. 115 de 1439 opiniones" "
Evaluación: 2 - Terrible. 91 de 1439 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

8,0/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Josefina

Se hospedó 3 noches en agosto de 2023
Respuesta de JB Lydon el 23 sept. 2023
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

8/10 Bueno

Jose

Viajó con su familia
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Resta muy bien la propiedad lo único que le falta unpoco de arreglos le primero los baños están unpoco malos dónde se pone el papel de baño estaba dañado creo que le ase falta unpoco de remoledacion en mío pinion al cuarto que me tocó pero porlo demás estuvo bien creo que sí volvería air y tiene muy buenas vista hacia la playa ..
Se hospedó 2 noches en agosto de 2023
Respuesta de Distribution Team el 30 ago. 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excelente

Veronica, Sevierville

Se hospedó 4 noches en julio de 2023
Respuesta de Distribution Team el 15 ago. 2023
Thanks for staying with us. We appreciate your positive feedback.

10/10 Excelente

Alma

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
👍
Se hospedó 2 noches en marzo de 2023
Respuesta de JB Lydon el 11 mar. 2023
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

8/10 Bueno

Maria

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en marzo de 2023
Respuesta de Distribution Team el 7 mar. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Jose

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me gusto todo un anbiente familiar y muy linpio
Se hospedó 3 noches en septiembre de 2022
Respuesta de RTS el 27 sept. 2022
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Jaqui

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy bonito el lugar la pasamos muy a gusto
Se hospedó 2 noches en septiembre de 2022
Respuesta de Distribution Team el 11 sept. 2022
Thanks for staying with us. We appreciate your positive feedback!

8/10 Bueno

Silvia

Se hospedó 3 noches en agosto de 2022
Respuesta de Tarra el 27 nov. 2022
Thank you for taking the time to rate the Ocean Reef, Silvia. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again soon.Sincerely,Tarra DrostGuest Services Manager

8/10 Bueno

CATARINA

Se hospedó 2 noches en agosto de 2022
Respuesta de Tarra el 27 nov. 2022
Thank you for taking the time to rate the Ocean Reef, Catarina. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again soon.Sincerely,Tarra DrostGuest Services Manager

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Muy buena la atención incluyendo los restaurantes
Se hospedó 4 noches en junio de 2022
Respuesta de JB Lydon el 4 jul. 2022
Thank you for your review and feedback! We are glad that you enjoyed your stay with us and we hope to see you again!

10/10 Excelente

jairo

Se hospedó 2 noches en junio de 2022
Respuesta de Tarra el 25 oct. 2022
Thank you for taking the time to rate the Ocean Reef, Jairo. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again soon.Sincerely,Tarra DrostGuest Services Manager

10/10 Excelente

Samuel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Familia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No había nadie que hablara el español. En general es bueno el servicio, excelente ubicación y piscinas. Las habitaciones buenas.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Lya Blomquist el 9 sept. 2021
Thank you so much for your feedback! It is greatly appreciated!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Que no hay suficiente estacionamiento
Se hospedó 1 noche en mayo de 2021
Respuesta de Lya Blomquist el 16 jun. 2021
Thank you so much for your review! We greatly appreciate it!

8/10 Bueno

Yerlin N

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de Lya Blomquist el 19 jun. 2021
Thank you so much for your feedback! It is greatly appreciated!

8/10 Bueno

Ceci, Norte Carolina

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
El cuarto un poco descuidado pero hermosa vista para el precio estabs bien
Se hospedó 2 noches en agosto de 2020
Respuesta de Aladin Glaoui, Gerente General el 4 sept. 2020
Gracias por estar con nosotros. ¡Nos alegra que hayas disfrutado de la vista!

4/10 Mediocre

Cliente verificado

Se hospedó 1 noche en julio de 2020
Respuesta de Aladin Glaoui, General Manager el 30 jul. 2020
Sorry You had a 2 star experience. I wish you would have elaborated

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en junio de 2020
Respuesta de Aladin Glaoui, General Manager el 6 jul. 2020
Thank You for 5/5 stars!

10/10 Excelente

Samantha

Viajó con su familia
Le gustó: Limpieza, servicios
This is the second time we stayed at this resort, we really have no complaints other than needing a sponge to wash the dishes rather than a dish towel!
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Cindy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place
Se hospedó 2 noches en abril de 2024
Respuesta de JB Lydon el 3 may. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Aceptable

Anamika

Viajó con su familia, Viajó en grupo
Le gustó: Servicios
Parking not available inside the hotel, toilets flush was not proper I asked them to fixed. Bad was good. Staff are not that much friendly. Front desk staff are ok.
Se hospedó 2 noches en abril de 2024
Respuesta de Distribution Team el 27 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Charles, North Myrtle Beach

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
Great place especially if you hsve kids. Close to all attractions.
Se hospedó 2 noches en abril de 2024
Respuesta de JB Lydon el 26 abr. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Aceptable

Denise

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Checked in at 335pm (check-in online was 4pm)and was told i had been allowed an early check-in but my room was not ready. My room was not available till 5pm. No reasons, apologies or comps were given for the delay. There were many people checking in and given rooms at that time but there were also many whos rooms were not ready Staff was not personable or very friendly across all areas of the property. No directions were given for parking or how to find our room until asked Room wasnt very clean(visable garbage behind the dresser) towel on tub was wet upon check in, carpet was fraying, paint on bottom of bathroom door was chipped off about 2 inches, coffee grounds on the balcony and sunflower seeds in one of the beds and we didnt have sunflower seeds
Se hospedó 4 noches en abril de 2024
Respuesta de VP el 27 abr. 2024
We are sorry to hear that you experienced a delayed check in. I can assure you that our staff was working tirelessly, to get rooms ready for check in. Thank you for the feedback that you have provided.

4/10 Mediocre

Regina

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was extremely outdated. The carpet needs to be replaced. Carpet looked filthy, was rolled up in places & had something black stuck on it. The kitchenette floor was very sticky. Others we were worth had the same experience in their rooms. Conversely, the night front desk staff & security were extremely nice & helpful. Oceanfront was a nice feature. I wouldn't select that location again. I would not
Se hospedó 2 noches en abril de 2024
Respuesta de VP el 27 abr. 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 Aceptable

Aisha

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Outdated and needs remodeling
Se hospedó 2 noches en abril de 2024
Respuesta de VP el 27 abr. 2024
We value your feedback and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excelente

Sandra

Se hospedó 3 noches en abril de 2024
Respuesta de VP el 26 abr. 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Sarah

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really enjoyed Ocean Reef. Location was fantastic, staff were so nice and we loved our room. Pools were great as well. Definitely recommend and will be returning!
Se hospedó 1 noche en abril de 2024
Respuesta de Distribution Team el 1 may. 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We love the breakfast buffet at Ocean Reef Resort! It is one of the reasons we stay here when we visit Myrtle Beach. Also, we always book an oceanfront room; the views are beautiful.
Se hospedó 2 noches en abril de 2024
Respuesta de ND el 14 abr. 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Aceptable

Brian

Viajó con su pareja
Le gustó: Limpieza, servicios
Walls are paper thin. No one monitoring the noise levels of children and drunks. Other than that not a bad place for the money. Room was clean. Bathroom door would not close and looked to be ripped at bottom.
Se hospedó 2 noches en abril de 2024
Respuesta de VP el 12 abr. 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 Aceptable

Sharriengton

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de JB Lydon el 13 abr. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Mediocre

Jonathan

Viajó con su familia
The room that I was in was very rough to say the least!
Se hospedó 5 noches en marzo de 2024
Respuesta de JB Lydon el 6 abr. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!

6/10 Aceptable

BRUCE Roy

Viajó con su pareja
Le gustó: Limpieza
The hotel room was compfortable and clean when we arrived, had a good size fridge, micro wave and safe. However, we were there for 5 nights and even after we requested the garbage to be taken out and fresh towels on the second day it never was done. At check out I reviewed our bill and noticed a house keeping charge to our room DAILY, I was very disapointed that they charge for something they don't actually do till you leave.
Se hospedó 5 noches en marzo de 2024
Respuesta de Distribution Team el 25 mar. 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Bueno

Charlie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
great hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Distribution Team el 25 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Victorine

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice stay. Employees were awesome!
Se hospedó 2 noches en marzo de 2024
Respuesta de Distribution Team el 22 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Doris Jean, Parma

Le gustó: Limpieza, estado de la propiedad e instalaciones
Enjoyed being there. The room was nice and clean. We had a problem with the door lock which they were quick to repair. We had to end up paying for breakfast because we had reserved the room though a third party. This was not communicated to us though the the third party.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tarra el 21 mar. 2024
Thank you so much for taking the time to review the Ocean Reef, Doris. We are pleased to hear that you enjoyed your time with us. We apologize for the confusion regarding the breakfast. We only sell packages that include breakfast through our reservation department. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excelente

Christian

Se hospedó 2 noches en marzo de 2024
Respuesta de Distribution Team el 8 abr. 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Tyler, Richmond Hill

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios
Great environment for the kids. Outside tiki splash pad not usable at this time. Will definitely consider buying a property or renting again.
Se hospedó 6 noches en marzo de 2024
Respuesta de JB Lydon el 14 mar. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Aceptable

Charlene

Viajó con su pareja
Room was just ok but view was nice. Pics of the rooms online are a bit nicer than in person. Small but ok for two
Se hospedó 2 noches en marzo de 2024
Respuesta de JB Lydon el 10 mar. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

2/10 Terrible

Anthony

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
The pullout bed mattress was filthy! Red stained and fake finger nails in the bed... I was told since I booked thru a "3rd party" there wasn't anything they could do for me about switching my rooms, etc... I'm livid!! Please reach back out to me for pictures I'd like to share with y'all
Respuesta de JB Lydon el 10 mar. 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We did replace the sofa bed mattress, had evening housekeeping clean for you and provide fresh sheets. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

4/10 Mediocre

Sarah

Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
So. Pictures are deceiving. I have stayed at similar properties in the same area. I was not expecting a 5 star hotel because that’s not what I booked. However… I would NOT stay here again. The hotel itself is a maze, but once you figure out that the signs don’t actually point to the elevators and you find them yourself it’s not bad. The hotel itself is just falling apart. Theres water damaged ceilings with holes where they let the water out, one of the outlets in my room was falling out of the wall. I think the worst part is, the room wasn’t super clean when I got there, the carpet should’ve been vacuumed and the mirror in the bathroom was also dirty. I think the worst thing that I saw, which I didn’t see until my last night there, was the blood on the flat sheet on the bed. I was immediately grossed out, and was disgusted that I had slept there without noticing it. The overall cost for the stay wasn’t worth it. There are much better options available in the same area for similar pricing.
Respuesta de JB Lydon el 7 mar. 2024
Thank you for providing a review regarding your recent stay at Ocean Reef Resort. I truly apologize for any inconveniences you encountered during your time here and assure you this was not a normal reflection of our resort or its operation. Guest satisfaction is our number one priority, I apologize that we fell short of exceeding your expectations. Please rest assured that your comments have been shared with the management team in an effort to improve our service. We truly value your business and regret not exceeding your expectations. Again thank you for your comments and letting us know about these issues so we can address them promptly.We hope that you will stay with us again.

10/10 Excelente

Pacha

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was a very nice place to stay and the staff was great
Se hospedó 2 noches en marzo de 2024
Respuesta de Distribution Team el 6 mar. 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Cole

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall great experience. I read plenty of reviews and maybe people would rather dwell on the negatives than the positives, but let’s be honest, when you’re at MB how much time are you spending in your room? Ocean front view was great, indoor pool area was great my kids enjoyed thoroughly! Only complaint I have about my room was the sliding glass door wasn’t very functional, esp for the kids. Overall great stay, easy parking this time of year, would visit again!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Distribution Team el 4 mar. 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Monica

Se hospedó 3 noches en febrero de 2024
Respuesta de Distribution Team el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Lester

Viajó con su pareja
No le gustó: Limpieza
The new owners suck Housekeeping did a poor job cleaning sticky film on bed table dirt on floor hairs and shower cigarette butts on balcony bathroom fixtures were not well maintained towel rack broken toilet paper holder barely holds toilet paper when we reported this to the manager he came up to inspect and argued with us blaming it on the desk girl she was the only one who was really helpful she gave us a free breakfast we have been to Ocean Reef many many times and this is the worst we ever seen very very dissatisfied
Se hospedó 2 noches en marzo de 2024
Respuesta de JB Lydon el 3 mar. 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

10/10 Excelente

Christie

Se hospedó 4 noches en febrero de 2024
Respuesta de Tarra el 21 mar. 2024
Thank you for taking the time to rate the Ocean Reef, Christie. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Bueno

Sheena

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love it
Se hospedó 1 noche en enero de 2024
Respuesta de JB Lydon el 28 feb. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Aceptable

Joshua

Se hospedó 1 noche en febrero de 2024
Respuesta de Distribution Team el 20 mar. 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

Marshall

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My 7 year old stepped one foot into the pool after being excited all day long to step on something so sharp his foot got cut open, immediately ending our time at the pool. Now we get to plan for a doctor trip to make sure he won’t end up with an infection: when I told the front desk - I was given 2 standard bandaids for an actively bleeding wound and that was it. Absolutely will not be back solely because of how this has been handled this far. What was supposed to be a good time ended in misery for our child with nothing said about it, nothing done - no one checked the pool area after I mentioned that there is a sharp object that sliced open a foot. Been here before but won’t be back with how this was handled.
Se hospedó 1 noche en febrero de 2024
Respuesta de JB Lydon el 25 feb. 2024
Thank you for your review and feedback! We are sorry to hear that you had had some issues and we will resolve them immediately! The pool was inspected and no foreign objects were found in the pool. We hope that you will stay with us again!

8/10 Bueno

Porsha

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de JB Lydon el 25 feb. 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Mediocre

Lisa

Viajó con su familia
Would not stay again.
Se hospedó 3 noches en febrero de 2024
Respuesta de Tarra el 22 feb. 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconvenience you experienced due to these issues.Sincerely,Tarra DrostGuest Services Manager