I was unhappy on so many fronts there is not enough room to fit in this review.
1. I booked my trip thru Expedia but the overall rental went thru two other companies. Removing my ability to control if i wanted to book my rental experience thru that company. To late no refund.
2. The condo was cold. The heating controls were out of my control and the A/C was turned on. The rental management company refused to compensate or accommodate my inconvenience to suit my needs and enforced their contract of no refunds. Then hung up on me.
3. After I completed my reservation, paid and lock in the rental was I presented the third party contract and given the rigid stipulations of renting the property unable to terminate the rental with no refund.
Its a Big SCAM. Ive been a longbterm Expedia client and they lost major credibility with me. Ill begin going directly to the source for now on.
The rental was cold which impacted my stay and everything I did during my stay. As well as I did not feel comfortable using anything (towels, soap, trash bags, ect) for concern they would find a way to upcharge me for some contractual violation. The pool looked murky. So i did not get in it. The unit's water was luke warm I could never get hot. I will NEVER rent ANYTHING thru Big Fish Rentals or the name they use Julie again. Terrible customer service all around. I didn't even mention the changes they took me thru to get verfied in multiple ways to finalize things took me days of back and forth time.