The reservation process was over the top photos needed of credit cards, ID, and even one of me holding my credit card and ID. But it was pretty seamless once we got there. The unit was as pictured. Views were great. The unit is near enough to everything, but far enough to also be quiet. It needed a deep clean in bad way. The dresser drawers were so dirty, I only used one drawer. We did need to move a few things to reach outlets and it was no better there. The bedroom had an odor, almost like stale smoke. We had arrived to wet carpets and so we needed to leave the unit so they could bring dryers and an ozone machine. A day later, the odor was back. We did not get a refund on cleaning fees. The management company is pretty responsive, but kind of a nuisance too. We were working from the unit and I kept getting calls to bring over new pots and pans, someone showed up to fix a deck chair, and another time someone wanted to spray for bugs while we were in the unit. We hadn't asked for any of this, so we asked them come back after we left. This was also one of the only VRBO units I've rented where the bare essentials were not provided - no salt/pepper, paper towels, etc. You'll have dishes and TP. That is it. Parking is easy, right across the street. We had someone do some major damage to our rental car in the parking garage. As far as we can tell there isn't any cameras in the garage and this is where the management company's responsiveness seemed to stop.