2/10 Terrible
Jenny T.
12 ene. 2026
No le gustó: Limpieza
House was lovely, location was ideal however Professional Holiday Homes Calla Bay who manage the property were less than professional and capable in their management.On arrival the backyard was littered with the previous guests dog poo which we had to pick up.No gas in gas bbq bottle and no spare bottle anywhere despite the handbook instructions stating there was one.A face washer was supplied in place of a tea towel.There was only one bath mat and hand towel provided between two bathrooms.We called the after hours number supplied and the person I spoke to took a message and said somebody would call back during office hours but nobody called.We then rang the office number repeatedly, placed in a queue only to be disconnected or left a number to be called back on as directed but nobody called.It was only when we went to the IGA at Callala Bay on our last day that we discovered the office. We went in and was greeted by staff who only gave excuses why our calls went unanswered and to the reason behind the sparse linen supplied and that we could have got a gas bottle from the local provided however how would we know this because it wasn’t in the handbook and nobody took our calls.We paid a premium price to be there at that peak time it is not our fault that you are understaffed and unprofessional. I would definitely rent the house again but under different management.And despite filling a complaint form nobody has followed up.
Jenny T.
Se hospedó 5 noches en diciembre de 2025