Elaine was always prompt with responding to our emails and was friendly and helpful when we arrived. The charming studio was decorated for Christmas and had everything we needed (but don't plan on preparing food--very limited kitchenette). Unfortunately the weather wasn't cooperative--raining, cool, very windy at Volcano, and we woke up to fog and drizzle in the morning--so we decided to stay only one night rather than the two that we had booked. The only negative is that the property is adjacent to the highway, and if you are a light sleeper, you will hear traffic noise during the night.