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Opiniones sobre Super 8 by Wyndham Mt. Pleasant TX

2 out of 5
Super 8 by Wyndham Mt. Pleasant TX
204 Lakewood Dr, Mount Pleasant, TX

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 87 de 303 opiniones" "
Evaluación: 8 - Bueno. 84 de 303 opiniones" "
Evaluación: 6 - Aceptable. 52 de 303 opiniones" "
Evaluación: 4 - Mediocre. 29 de 303 opiniones" "
Evaluación: 2 - Terrible. 51 de 303 opiniones" "

7,4/10

Limpieza

7,6/10

Personal y atención

6,0/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

5,6/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

juan

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello juan,We're sorry to hear that your recent experience did not meet expectations. Please don't hesitate to contact us to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 Excelente

Giovani

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 20 feb. 2024
Hello Giovani,We are thrilled to hear you had a wonderful stay at our hotel! We look forward to welcoming you back in the future.

2/10 Terrible

Mayra

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No volvería a ocupar este orroroso lugar lleno de cucarachas
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 13 oct. 2023
Hello Mayra ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Mayra

Este hotel es la peor opción que pude haber rentado,no lo volvería a rentar
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 4 oct. 2023
Hello Mayra ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

Milagro

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es muy amplio
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 5 feb. 2023
Hello Milagro,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excelente

Jose, Dallas

Se hospedó 1 noche en enero de 2023
Respuesta de Manager el 7 mar. 2023
Hello Jose,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

María

Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager el 17 sept. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de Manager el 10 dic. 2018
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

2/10 Terrible

Shunda

Viajó con su pareja
No le gustó: Servicios
It was awful & I didn’t even stay. I gave back my key & immediately asked for a refund. I will NEVER book or reserve a room there again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 22 may. 2024
Hello Shunda, We're sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team to discuss your concerns further. Your comfort and satisfaction are important to us, and we would like the opportunity to address any issues you may have encountered.

4/10 Mediocre

Crystal

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I booked our room in advance. We were to have a 1 KING instead got what felt like two full size beds. Which would have possibly been ok but the one bed the sheets were either dirty or stained. Bathroom dirty. Carpet was gross. The staff was unpleasant and couldn’t hear him through a window. Which by the way said lobby closed at 11pm. Checked in at 10pm. Lobby still locked at 8:30am. If you’re that scared of the public you’re in the wrong profession. Not impressed at all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 22 may. 2024
Hello Crystal, We regret to hear about your experience and apologize for any inconvenience. Our team aims to provide top-notch service and clean accommodations, and we're sorry this wasn't your impression. Your feedback will be shared with the appropriate departments for improvement moving forward. We appreciate your insights and hope you will consider giving us another chance in the future.

8/10 Bueno

Matthew

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
Great place for the price.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 10 may. 2024
Hello Matthew,We are delighted to hear that you found our hotel to be a good value for your stay. Your feedback is important to us as we constantly strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Howard

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very dirty
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 30 abr. 2024
Hello Howard,We regret to hear about your experience. Your feedback is valuable in helping us improve our services for all guests in the future. We encourage you to reach out to our management team to discuss this matter further.

4/10 Mediocre

Kyle

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This place was not great. No breakfast, even though advertised. Stained towels and bedsheets. Had a BIG spider in the room. Many broken objects in the room (101) from door lock, light fixture, floor moulding, to the shower dripping. While I don't expect 5-star hotels service, this was not worth the GOUGED price that was charged for Solar Eclips.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 10 abr. 2024
Hello Kyle,We apologize for the inconvenience you experienced during your stay. These concerns will be shared with our team for further review and improvement. Your feedback is valued and we encourage guests to reach out to us directly regarding any issues encountered during their stay. Thank you for bringing these matters to our attention.

6/10 Aceptable

Brian

Le gustó: Personal y atención
They lost our reservation. But they were able to accommodate us.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 7 abr. 2024
Hello Brian,We regret any inconvenience caused by the reservation error and appreciate your understanding. We're glad that our team could still provide you with accommodation during your stay. Should you have any further concerns, please reach out to our management team. Thank you for your feedback.

2/10 Terrible

Judah

Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was smelly, dirty. Found package of unused condoms wedged between the mattress and box spring.
Se hospedó 5 noches en marzo de 2024

2/10 Terrible

Jillian

Viajó con mascotas
No le gustó: Servicios, estado de la propiedad e instalaciones
The room smells, the tv didn’t work, there are cigarette stains on the sheets. I am in a room behind the main structure and do not feel safe. There is one very shabby blanket and the floor is disgusting. I am being generous in giving one star. This place is a dump
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello Jillian,We are sorry to hear about your experience at our hotel. Please be assured that we take all feedback seriously and will pass your comments along to the management team for review. Your safety and comfort are our top priorities, and we regret if we fell short in meeting your expectations. We appreciate you bringing these concerns to our attention.

8/10 Bueno

Jan

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 16 mar. 2024
Hello Jan,We appreciate you taking the time to share your feedback with us. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Aceptable

Rusti

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 14 mar. 2024
Hello Rusti, We appreciate you choosing to stay with us. We encourage you to reach out to us directly with any concerns you may have had during your visit. Your satisfaction is our priority, and we would love the opportunity to address any issues you experienced.

2/10 Terrible

RICH

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 22 feb. 2024
Hello RICH,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

David

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ANYWHERE ELSE!!
I have stayed at some pretty rundown places in my time but this one takes the crackhead cake. This is a place better suited for alley access in a slum. I turned right around and left this place. It was absolutely disgusting from a cleanliness standpoint. Its one thing to be run down but its another thing to put absolutly no effort into cleaning. A turd left in the toilet, dried waterspots on the floor, grimy streaks of dried liquid running down the walls, dirt and debris on the floor, hair on the pillows, smells like roaches, cigarette burns on the comforter in a non-smoking room Reservation, the list goes on. Room 133, should be burned to the ground! I left without my money and they can keep it. I'd happily pay to not stay there!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 19 feb. 2024
Hello David, We are sorry to hear about your recent experience at our hotel. We take all feedback seriously and will address these cleanliness concerns with our housekeeping team. Your detailed comments will help us improve our services for future guests. We encourage you to reach out to our management team directly to further discuss your stay. Thank you for sharing your feedback with us.

8/10 Bueno

Cpt Larry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 15 feb. 2024
Hello Cpt Larry,We are pleased to hear that you enjoyed your stay with us! If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Travis

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Marajuana Room
The room was ice cold, and smelled like someone had smoked marajuana for days. The door going into the room would only open half way. The bed covering had multiple cigarette holes and smelled like skunk. The outside hallway was trashy and full of dirt and mud!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 20 ene. 2024
Hello Travis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide our guests with a comfortable and pleasant environment, and we take your concerns seriously. We encourage you to contact our management team directly so they can address your specific issues.

10/10 Excelente

Cpt Larry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 19 ene. 2024
Hello Cpt Larry,We are delighted to hear that you had an exceptional experience during your stay with us. We strive to provide our guests with the highest level of service and it is wonderful to know that we met your expectations. We look forward to welcoming you back in the future.

10/10 Excelente

Antoinette

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 19 ene. 2024
Hello Antoinette,We are stoked to know that you had an top-notch experience during your stay with us. Your perfect 10 rating means a lot to us! If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.

6/10 Aceptable

Gilles, Drummondville

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
il y avait aucun dejeuner inclus, et l internet Wi fi etait pas bon pour le secteur de l etablissement que j etais
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 9 ene. 2024
Hello Gilles,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the lack of complimentary breakfast and the intermittent Wi-Fi connection. We strive to provide a comfortable stay, and we appreciate you bringing these issues to our attention. We hope to have another opportunity to welcome you in the future and provide an improved experience.

4/10 Mediocre

ANEL

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 8 ene. 2024
Hello ANEL, We're sorry that your experience at our hotel didn't meet your expectations. We would appreciate it if you could provide us with more feedback so that we can work on improving our services. Please feel free to reach out to us directly so that we can address any specific concerns you may have had.

4/10 Mediocre

Roxanne

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Please remove from choices
Scummy. Leaky toilet, not sure if the towels were washed and changed out, they were rags so didn't feel safe to shower and use. Pillows were flat and from another century. All around dirty place. On a good note the bedding was clean and the flooring was laminate. Will never stay at a Super 8 again
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 2 ene. 2024
Hello Roxanne, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We pride ourselves on maintaining high cleanliness standards and will use your feedback to address any maintenance and housekeeping concerns. Guest satisfaction is our top priority and we appreciate your feedback as it helps us improve.

10/10 Excelente

Christian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 30 dic. 2023
Hello Christian,We're thrilled to hear that you had such a wonderful stay with us! We truly appreciate your kind words and are delighted to know that we exceeded your expectations. Do let us know if there's anything we can do to make your next visit even more exceptional. We can't wait to welcome you back!

10/10 Excelente

Beatrice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing the bathroom is small
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 27 dic. 2023
Hello Beatrice,Thank you for sharing your feedback regarding the size of our bathroom. We value your input and apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and hope you were able to enjoy the other aspects of your visit.

8/10 Bueno

Tom

No le gustó: Servicios
Clean and very convenient
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 24 dic. 2023
Hello Tom,Thank you for highlighting our hotel's cleanliness and convenient location. We strive to provide a pleasant experience for all of our guests. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Vernice

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 15 dic. 2023
Hello Vernice, We're sorry to hear that your experience at our hotel was not satisfactory. We would appreciate it if you could reach out to us directly to discuss any specific issues you encountered during your stay. We value feedback from our guests and would like the opportunity to address and resolve any concerns.

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Roaches and the door was not sealed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 13 dic. 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Aceptable

William

Viajó por negocios
No le gustó: Limpieza
Just an average hotel. Never saw breakfast, there was a breakfast corner in the lobby but I never saw anything out. Floor (tile) in room had sand all over. But the bed was comfy and it was quiet.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 11 dic. 2023
Hello William, Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfy and the hotel quiet during your stay. We apologize for any inconvenience caused by the absence of breakfast options and the condition of the floor in your room. We appreciate your comments and will take them into consideration to improve our services.

6/10 Aceptable

Brian

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Cracks all in the ceilings and walls. Roaches in the bathroom
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 9 dic. 2023
Hello Brian, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Ebony

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
BEWARE: DO NOT STAY HERE UNLESS YOU WANT YOUR HOME TO BE INFESTED!!!! We arrived and within 30-45 minutes we were packing our stuff and running out of there. We got to our room and we started to unpack, I had some lavender bed pillow mist that I travel with and sprayed the air in the room as well as the bed since the room was a little stale and damp smelling. Me and my fiancé went out for about 20 minutes and came back to our room to begin unpacking and getting dressed for thanksgiving. We had about 30minutes before we needed to be back on the road to see family for dinner. It started in the restroom, the lights didn’t work and I made a note to let the office know. Then I saw something black in the tub. I moved in closer and that’s when I saw antennas moving. I screamed asked my fiancé to double check that I was seeing a roach and he looked and said yup that’s right. I immediately begin checking the room the walls had some smaller babies crawling down the walls and I lost it and started frantically shaking out the stuff we had unpacked and started throwing stuff back in to our suite cases. As I was at the desk packing my things I pick up my bag and there was a huge adult roach sitting right on the table ready to hop in my bag. I took several pictures and a couple videos as proof! DO NOT STAY HERE! THEY ARE TRYING TO NOT REFUND MY MONEY!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 6 dic. 2023
Hello Ebony, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jose Luis, Mount Pleasant

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The door in my room would not close, the receptionist suggested using the top lock latch to keep it shut, i suggested another room. Went to my other room, there was hair in the shower, the bed was done neatly when i removed the sheets, there was hair, and the sheets were dirty like they havent been changed, i requested a non smoking and was given a smoking room, the receptionist stated “well you can smoke if you want too”, other than the noisy top floor neighbors or the heavy weed smell, the area was quiet, right off I30. I requested a refund and went across the highway. A bit more pricey but quiet great service with clean rooms, no heavy weed smell.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 30 nov. 2023
Hello Jose Luis, Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you encountered regarding the door not closing properly and the cleanliness of your room. We strive to provide a satisfactory experience for all our guests and we will address these issues with our team to ensure they are not repeated. We appreciate your understanding and hope you will consider staying with us again in the future.

2/10 Terrible

Cliente verificado

Viajó con su familia, Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Not a place to go if you actually want to rest
We got two rooms and they ended up being on opposite sides of the facility, instead of next to each other. Both rooms had issues. Room 1 has no working a/c and was very stuffy, making sleep impossible. Room 2 had sticky stuff all over the floor, which was nasty to step on. The walls were paper thin so we could hear the upstairs people walking or doing who-knows-what all night. The beds were not very comfortable. The towels smelled soured and we only got one large towel in one of the rooms. The breakfast was included was one variety of cereal and that's it. On one night the police showed up. It was definitely a sketchy place and we would definitely not recommend it to anyone who needs a good night's sleep.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Dear Guest, Thank you for sharing your recent experience. We apologize for any inconvenience caused by the room allocation and the issues you encountered during your stay. We appreciate your feedback regarding the AC, cleanliness, noise, and breakfast selection. We will address these concerns with our team to ensure a more pleasant stay for future guests. We value your recommendation and apologize for any discomfort caused.

2/10 Terrible

john

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Roaches
One word - roaches, roaches, roaches, and more roaches. The place smelled of roaches, no doubt there was dead roaches under the carpet, in the walls, and under the furniture that hadn't been moved since the place was built. Even a liberal spraying of Pooh did little to lessen the stink. The tub had the beginnings of black mold coming from under the chalking of the tub. We cut short our stay because we could no longer tolerate the roaches, the stink of roaches, the stink of too many sweaty bodies and bare feet, carpet that hadn't been shampooed since it was installed, half-assed cleanings, and management who doesn't care. I would not house my dog in such a deplorable room.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 19 nov. 2023
Hello john,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We take these matters seriously and will address them with our housekeeping and maintenance teams. We encourage guests to reach out to management directly with any issues to ensure a prompt resolution.

10/10 Excelente

Whitney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 19 nov. 2023
Hello Whitney,Thank you for your fantastic review! We are thrilled to hear that you had such a wonderful stay at our hotel. Our team works hard to provide excellent service and a comfortable experience. We appreciate your kind words and hope to welcome you back in the future for another great stay.

6/10 Aceptable

Andrew

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello Andrew, Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience you may have encountered during your visit. We strive to improve our services continually, and we'll take your comments into consideration to enhance the overall guest experience. If you have any further concerns, please reach out to our management team directly.

2/10 Terrible

Ronald

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Creepy cheap Grimy
The door to the first room would not lock except from the inside man said he would repair it but fid not. I moved to another room, and lock would not work on it either but we got this one to work. Big spot on bed spread. Men smoking very near my door and this makes me afraid because I could be rushed when I open my door. The breakfast was a joke.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 12 nov. 2023
Hello Ronald,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We have noted your feedback regarding the lock and the condition of the bedspread. We take guest safety seriously and will work on improving our lock systems. We appreciate your feedback on the breakfast and will use it to make necessary improvements. If you have any further concerns, please reach out to our management team directly.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
No hot water, no breakfast was provided. Door was not locking properly.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 8 nov. 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate you bringing these issues to our attention, and we will address them promptly to improve the guest experience.

4/10 Mediocre

Sabine

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Wasn’t very clean and room smelled
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 3 nov. 2023
Hello Sabine,We apologize for any inconvenience you may have experienced with the cleanliness of your room. We appreciate your feedback and will share it with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.

6/10 Aceptable

Cpt Larry

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 3 nov. 2023
Hello Cpt Larry,Thank you for taking the time to rate our hotel! We appreciate your positive feedback and are delighted to hear that you had such a fantastic experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back again in the future for another great stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 2 nov. 2023
Dear Guest,Thank you for taking the time to share your review. We appreciate your feedback and we're glad to hear that you had such a fantastic experience during your stay. We strive to provide exceptional service to all our guests, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another remarkable stay.

2/10 Terrible

Gayla

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 25 oct. 2023
Hello Gayla,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will strive to improve our services.

8/10 Bueno

DAVID

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 14 nov. 2023
Hello DAVID,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This place has terrible rooms and terrible service. I would not stay here.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 24 oct. 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. We value your feedback and will address the issues promptly to ensure a better experience for future guests.

4/10 Mediocre

Marion

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 22 oct. 2023
Hello Marion,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

10/10 Excelente

J

Se hospedó 4 noches en octubre de 2023
Respuesta de Manager el 9 nov. 2023
Hello J,Thank you for taking the time to share your positive experience during your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. It was a pleasure having you as our guest, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future for another great experience.