Una piscina techada, sillones reclinables de piscina

Opiniones sobre Best Western Plus University Inn

3 out of 5
Best Western Plus University Inn
1516 W Pullman Rd, Moscow, ID

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 632 de 1001 opiniones" "
Evaluación: 8 - Bueno. 271 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 63 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 19 de 1001 opiniones" "
Evaluación: 2 - Terrible. 16 de 1001 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Christian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de ColleenL el 24 may. 2024
Hi Christian, Thank you so much for your fabulous review of our property! We really appreciate you taking the time to rate our establishment. We hope you stay with us again soon.

4/10 Mediocre

joe, Star

Viajó por negocios, Viajó con su familia
Dirty and rundown hotel. Realize it’s old but it’s time for a refresh! Tub wouldn’t drain and the water was dingy. Ewwww.
Se hospedó 2 noches en mayo de 2024
Respuesta de Jordan el 20 may. 2024
Hello Joe,On Behalf of our whole stay we would like to apologize for not meeting your expectations. We do strive to provide our guests with a comfortable experience. I have informed my engineering and housekeeping departments about the tub drain and they will get this resolved.We hope that you give us another chance to provide you with a better experience.

10/10 Excelente

Rosemarie

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good sleep very quiet
Se hospedó 1 noche en mayo de 2024
Respuesta de ColleenL el 7 may. 2024
Hi Rosemarie, thank you for your awesome review. We really appreciate you taking the time to mention how quiet our rooms are! We hope you stay with us again soon!

10/10 Excelente

Lynard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great experience, nice room.
Se hospedó 1 noche en abril de 2024
Respuesta de ColleenL el 18 abr. 2024
HI Lynard. Thank you so much for your review of our hotel. We appreciate you taking the time to leave a great review of our property. We hope to welcome you back to our property soon!

4/10 Mediocre

Kim

No le gustó: Personal y atención, estado de la propiedad e instalaciones
The room smelled like mens cologne. Staff seemed a little frustrated with things.
Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 18 abr. 2024
Hi Kim, I'm so sorry about your experience at our hotel. I will certainly talk to our team to better your overall experience in the future. We appreciate your business and value your feedback. We hope you choose to stay with us again in the future.

10/10 Excelente

DOROTHY

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In town for a Vandals basketball game and this hotel was as convenient as you can get. Staff was friendly and accomodating.
Se hospedó 1 noche en febrero de 2024
Respuesta de ColleenL el 15 abr. 2024
Hi Dorothy. Thank you so much for your kind review. We appreciate your business and value your feedback! We hope that you choose to stay with us again in the future!

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were clean and comfortable. Breakfast was great - lots of different options, excellent hospitality!
Se hospedó 1 noche en abril de 2024
Respuesta de ColleenL el 11 abr. 2024
Hi Lisa! Thank you so much for your awesome review of our property. I will certainly relay the compliment to my housekeeping department. We hope you choose to stay with us again soon.

8/10 Bueno

Monica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
......
Se hospedó 3 noches en marzo de 2024
Respuesta de ColleenL el 4 abr. 2024
Hi Monica! Thank you so much for your review of our property. We hope you enjoyed your visit and hope you choose to stay with us again soon.

6/10 Aceptable

Stephen, Idaho Falls

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
It’s the closest to the campus and so I will stay there again. The cover was pulled off of a box on the wall. It was a bit high so I’m not sure if it was a thermostat. Without the cover all we could see was electronics. The sheets were stained which was quite disgusting. The front desk staff are extremely friendly and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de ColleenL el 29 mar. 2024
Hi Stephen, I'm so sorry to hear that your stay with us was less than satisfactory. Thank you for stating that you will be staying here again. We would love to make sure your next stay exceeds your expectations. Please feel free to book directly through one of our Managers at the front desk, so we can make sure we take care of you properly. Thank you again for taking the time to give us feedback on our hotel.

8/10 Bueno

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 29 mar. 2024
Hi Tracy Thank you so much for your review of our hotel. We hope you enjoyed your stay and hope you stay with us again in the future.

10/10 Excelente

Donovan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family liked the breakfast. We had something different every day. We also liked the pool and hot tub. Very clean and nice.
Se hospedó 3 noches en marzo de 2024
Respuesta de ColleenL el 28 mar. 2024
Thank you so much for your wonderful review of our hotel! We are glad you had the chance to enjoy our pool amenity. We hope you visit us again soon!

8/10 Bueno

Mike

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Old hotel but well maintained. Nice staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 27 mar. 2024
Hi Mike,Thank you for your feedback. We are working on updates as quickly as we can! Thank you for acknowledging our staff. They are awesome, and we are lucky to have them.

10/10 Excelente

AmberLee

Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 15 abr. 2024
Hi AmberLee. Thank you so much for your wonderful review of our property. We hope to see you again soon!

8/10 Bueno

Fred

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was a party there with multiple adults and dozens of children and they used the pool and hot tub the entire day. There were 18 people in the hot tub and they didn’t even leave for a few hours. We just wanted to sit in the hot tub for 15-20 minutes they didn’t leave until they were kicked out at closing.
Se hospedó 2 noches en marzo de 2024
Respuesta de ColleenL el 25 mar. 2024
Hi Fred, I'm so sorry to hear about your experience. Feel free to let our Front Desk Managers know if this happens again. We are happy to ask them to let other use the amenities. I hope this doesn't affect you choosing to stay at our hotel in the future. We hope you give us another opportunity.

10/10 Excelente

Tausha

Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 4 abr. 2024
Hi Tausha! Thank you so much for your review. I am so happy to see that you enjoyed your stay at our hotel. We hope you stay with us again soon!

10/10 Excelente

Zachary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property, restaurant and breakfast. Rooms are showing some age and wear, but clean and comfortable nonetheless.
Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 14 mar. 2024
Hi Zachary, thank you for your review of our hotel! We appreciate you taking the time to highlight our amenities. We are working on upgrades to rooms as quickly as possible. We appreciate the feedback and hope you choose to stay at our hotel in the future!

10/10 Excelente

Tiffany

Se hospedó 2 noches en febrero de 2024
Respuesta de ColleenL el 7 may. 2024
Hi Tiffany! Thank you so much for your awesome review of our hotel! We hope you choose to stay with us again soon!

10/10 Excelente

gregory, Walla Walla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The aroma of fresh baked cookies greeted us as we walked in. It felt like we were home. The staff were incredibly nice. Rooms were clean. Great hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de ColleenL el 4 mar. 2024
Hi Gregory! Thank you so much for your great review of our hotel. We are glad to hear that you enjoyed the fresh baked cookies. Our staff is definitely the best part of our hotel. Thank you again for taking the time to review our hotel. We hope you visit us again soon!

10/10 Excelente

Glenn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de ColleenL el 4 mar. 2024
Hi Glenn! Thank you so much for your awesome review of our property! We really appreciate you taking the time to give us a great review. We hope you stay with us again soon.

6/10 Aceptable

Shelby

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice staff but not very comfortable...
The bed was really not comfortable...way too hard and you could feel the springs. The towels were thin with holes. Breakfast was nice, and good coffee was available in the rooms and lobby.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management Team el 25 feb. 2024
Hi Shelby! Thank you so much for taking the time to review our hotel. I have informed out housekeeping department about the bed and towels. We are so glad you enjoyed our breakfast!

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff checked us in early and were very accommodating. Room was clean and location was close to all amenities. I would definitely recommend this location if you are in need of a reasonably priced stay with everything you need.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management Team el 25 feb. 2024
Hi Jason! Thank you so much for taking the time to review our hotel. We are so happy to hear that you had an awesome experience. We hope you choose to stay at our hotel again.

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great breakfast Staff was great
Se hospedó 1 noche en febrero de 2024
Respuesta de ColleenL el 14 mar. 2024
Hi Richard! Thank you for your review of our hotel. More importantly, thank you for acknowledging our staff, they are the unsung heroes of our hotel! We hope you choose to stay with us again soon.

10/10 Excelente

d

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de ColleenL el 5 feb. 2024
Thank you for your review of our property. We are glad to see you enjoyed your visit and hope you choose to stay at our hotel again soon!

8/10 Bueno

Jennifer, Kingston

Le gustó: Limpieza, personal y atención, servicios
I like the ability to exercise, either in the gym or just walking the square of the building! Good breakfast, Nice staff. The rooms are nicely outfitted but the building is getting old and a little worn. I like the little fridge and the microwave.
Se hospedó 3 noches en enero de 2024
Respuesta de CLopez el 1 feb. 2024
Hi Jennifer, thank you for taking the time to review our hotel. I'm glad to hear that you were able to use our gym and that you had a pleasant experience. Our breakfast program is something to proud of and our staff is awesome. Thank you for the feedback regarding the look of our hotel. I have passed it along to our upper management. Thank you again Jennifer!

10/10 Excelente

Danel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de ColleenL el 25 ene. 2024
Hi Danel! Thank you for your awesome review of our property. We appreciate your business and value your feedback. We hope you choose to stay with us again soon!

10/10 Excelente

Jennifer

Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 25 mar. 2024
Hi Jennifer, Thank you for the wonderful review of our hotel. We hope to see you back again soon!

10/10 Excelente

Rachel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 25 ene. 2024
Hi Rachel Thank you so much for taking the time to review our property. We hope you had memorable stay and hope you stay with us again soon!

8/10 Bueno

deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 25 ene. 2024
Hi Deborah! Thank you for your review of our hotel. We hope you choose to stay with us again!

6/10 Aceptable

Kyle

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Upset the pool was not open, we did not get a discount due to this either. Kids were looking forward to it. Room was clean, check in was easy and buffet breakfast and service were great.
Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 16 ene. 2024
Hi Kyle, I'm so sorry to hear that you did not have the experience you were expecting. If you choose to stay at our hotel in the future, I would personally like to assist in making your reservation so we can get you a better rate due to your lackluster previous experience with the pool being closed. I'm glad to hear that you had a great check-in and great service from our team member. Please don't hestitate to reach out for any future reservations.

6/10 Aceptable

Laura

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Hotel kitchen was being remodeled and only had cold food available on limited hours. Pool and hot tub were also closed for a month. All of this we did not know when booking this hotel. Hotel seems dated and need of a refresh.
Se hospedó 2 noches en enero de 2024
Respuesta de ColleenL el 16 ene. 2024
Hi Laura, Thank you for taking the time to review our hotel. Our pool is only closed for 10 days and we will be open later this week. We would love to host you again and offer you a great rate if you are in the area. Please contact me at the Front Desk for any future visits so I can make sure you have a more than satisfactory stay. We apologize you had a less than desirable experience.

8/10 Bueno

Lisa

Viajó con su familia y niños pequeños, Viajó con su familia
Everything was pretty good just would’ve liked better pillows. They were very squishy.
Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 16 ene. 2024
Hi Lisa! Thank you so much for your feedback. We have relayed it to our Housekeeping departments. We hope that you choose to stay at our hotel in the future and we can provide a better quality pillow for you.

10/10 Excelente

Brett

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 12 ene. 2024
Hi Brett! Thank you so much for your awesome review of our hotel! We thank you for taking the time to write about us and we hope you stay with us again soon.

10/10 Excelente

Mordecai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de ColleenL el 16 ene. 2024
Hi Mordrcai. Thank you so much for your awesome review of our hotel! We hope you choose to stay at our hotel again in the future.

10/10 Excelente

Rachel, Orofino

Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 12 ene. 2024
Hi Rachel! Thank you so much for taking the time to review our hotel. We are so happy to hear that you had an awesome experience. We hope you choose to stay at our hotel again.

10/10 Excelente

Scott

Se hospedó 1 noche en enero de 2024
Respuesta de ColleenL el 16 ene. 2024
Hi Scott! Thank you so much for taking the time to review our hotel We are so happy to see you had a great stay. We appreciate your business and look forward to you staying with us in the future!

10/10 Excelente

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de ColleenL el 16 ene. 2024
Hi Kim! Thank you for taking the time to review our hotel. We are so happy to see that you enjoyed your stay. We hope you choose to stay with us again in the future!

10/10 Excelente

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de ColleenL el 16 ene. 2024
Hi Kimberly! Thank you so much for taking the time to review our hotel. We appreciate your business and value your feedback. We hope you stay with us again soon!

2/10 Terrible

Ryan

Se hospedó 1 noche en diciembre de 2023
Respuesta de ColleenL el 12 ene. 2024
Hi Ryan, I am so sorry to hear that you had a bad experience at our property. If there is anything we can do to rectify your poor experience please let us know. We hope you give us a chance in the future to provide you with an excellent stay.

10/10 Excelente

bob

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Moscow BW has a nice staff.
Fast and friendly check in. Room clean and as expected. Man that maintained the breakfast area this AM did a fantastic job and has a great polite presence.
Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 13 dic. 2023
Hi Bob! Thank you so much for your awesome review of our hotel! Our breakfast team is so amazing. We are lucky to have them. Alan is certainly our shining star! We hope you visit us again soon.

10/10 Excelente

Olga

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place and free welcome drink and free cookies
Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 13 dic. 2023
Hi Olga! Thank you so much for your amazing review of our hotel! We really appreciate your feedback. I'm so happy you enjoyed the complimentary drink offered Sunday - Thursday and our fresh daily cookies! We hope you stay with us again soon!

10/10 Excelente

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything AOK
Se hospedó 4 noches en noviembre de 2023
Respuesta de ColleenL el 13 dic. 2023
Hi Steven! Thank you for your review of our property! We are glad to hear that you enjoyed your stay and look forward to welcoming you back to our establishment.

10/10 Excelente

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 16 ene. 2024
Hi Danielle! Thank you for your awesome review of our hotel. We are glad to see you enjoyed your visit. We hope to host you again soon.

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff at check-in were great
Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 27 nov. 2023
Hi Andrew! Thank you so much for your feedback. We really appreciate you taking the time to review our hotel. We hope you stay with us again soon!

8/10 Bueno

Donald, Rancho Palos Verdes

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always a great place to stay in Moscow. Clean, quiet, with a good breakfast and a very friendly staff
Se hospedó 3 noches en noviembre de 2023
Respuesta de ColleenL el 27 nov. 2023
Hi Donald,Thank you for reviewing our property! We appreciate your business and value your feedback. Thank you for recognizing our staff. We are lucky to have them. We hope you stay with us again soon.

8/10 Bueno

Genesee

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 27 nov. 2023
Thank you for your review! We hope you stay with us again soon!

10/10 Excelente

Richard

Se hospedó 1 noche en noviembre de 2023
Respuesta de ColleenL el 13 dic. 2023
Thank you Richard for your awesome review of our property. We appreciate you taking the time to recommend our hotel. We hope you stay with us again soon!

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only complaint i have is i had reservations for three nights. I was called away and need to cancel my last night. Sadly i was told they atill had to charge for that night. Also the price for the third night was $25 more.
Se hospedó 3 noches en octubre de 2023
Respuesta de ColleenL el 27 nov. 2023
Hi Daniel! I'm so sorry to hear about your experience. We do value your feedback and appreciate you taking the time to write about your experience. We hope you give us the another opportunity to exceed your expectations.

8/10 Bueno

David

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay often as expected
Se hospedó 1 noche en octubre de 2023
Respuesta de ColleenL el 27 oct. 2023
Hi David. Thank you for your review of our property. We hope you enjoyed your visit and choose to stay with us again.

10/10 Excelente

Rick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just one night but very nice & quiet!
Se hospedó 1 noche en octubre de 2023
Respuesta de Colleen L el 26 oct. 2023
Hi Rick! Thank you so much for your review! We really appreciate your business and value your feedback. We hope you choose to stay with us again soon.

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Very nice staff but everything is very “tired” the desk chair belongs at the dump - pretty bad
Se hospedó 1 noche en octubre de 2023
Respuesta de ColleenL el 26 oct. 2023
Hi Robert, thank you for letting us know. We have relayed the information to our housekeeping department to replace the chair. We really value your feedback and appreciate your business. I'm glad to hear that the staff did a great job making you feel comfortable at our hotel. We hope you choose to stay with us again in the future.