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Opiniones sobre Courtyard San Jose South/Morgan Hill

3 out of 5
Courtyard San Jose South/Morgan Hill
18610 Madrone Pkwy, Morgan Hill, CA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 331 de 624 opiniones" "
Evaluación: 8 - Bueno. 165 de 624 opiniones" "
Evaluación: 6 - Aceptable. 72 de 624 opiniones" "
Evaluación: 4 - Mediocre. 30 de 624 opiniones" "
Evaluación: 2 - Terrible. 26 de 624 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sharon

Viajó con su familia
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 1 ene. 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excelente

Eva

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Patricia Morreale el 13 ago. 2023
We are thrilled to receive a rating of 5 and have shared this with our team at our morning huddle. We appreciate your business and hope to see you again soon!

10/10 Excelente

Juan N

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable
Me fue bien gracias a Dios y gracias a Hotels.com porque me ayudó a encontrar un hotel rápido y seguro
Se hospedó 1 noche en enero de 2022
Respuesta de Patricia Morreale el 10 ene. 2022
We are so happy you were able to stay with us and hope to see you again soon!

10/10 Excelente

Janet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Hui

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean. Room is good size
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott E el 25 may. 2024
Thank you for the review!

10/10 Excelente

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Scott E el 9 may. 2024
Hello Jaime,Thank you so much for the kind review! Hope to see you again soon.Scott

2/10 Terrible

Jassiel

No le gustó: Personal y atención
Was around 6pm and they said my room wasn’t ready.
Se hospedó 1 noche en abril de 2024
Respuesta de Natalie el 29 abr. 2024
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were unable to check in earlier. I can understand your frustrations and hope that you will give us another try in the future, as this is not a common occurrence. Please know that your feedback is important to our team's growth and we look forward to making sure this is an isolated situation.

8/10 Bueno

Edlyn

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Natalie el 8 may. 2024
Thank you for staying with us, we hope to welcome you back in the future!

4/10 Mediocre

ARCADIO

Viajó en grupo
No le gustó: Personal y atención
Female front desk is rude. Morning front desk seemed annoyed when we asked about the breakfast. Very short with us. No customer service skills. Evening front desk also seemed annoyed with our presence. We were with a group friends who also stay at the hotel. We were hanging out in the lobby seating area so we wouldn’t disturb anyone. We got loud once because of laughter. The front desk clerk at us like we’re children. Saying she got complaints. But yet she was the loud talking on the phone. Left very racial to me.
Se hospedó 2 noches en abril de 2024
Respuesta de Natalie el 23 abr. 2024
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were not able to enjoy your stay as expected and that there were multiple issues that occurred. Please know that this is not typical of our service, and I apologize if you were offended by any of the staffs actions. I would like to discuss further the situation involving the noise complaint if you are available. Please reach out via email or phone and I would be happy to help out. As promised, your account has been granted additional Bonvoy points for the inconvenience. I do hope that you will give us another try in the future. Thank you!

10/10 Excelente

YUN JOO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Natalie el 22 abr. 2024
Thank you for staying with us, we hope to welcome you back shortly!

10/10 Excelente

Corina

Se hospedó 1 noche en abril de 2024
Respuesta de Natalie el 8 may. 2024
Thank you for staying with us, we hope to welcome you back in the future!

10/10 Excelente

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We called ahead to see if we could check in early and were able to get in even though the rooms were sold out the previous night. It was great because we were in town for a soccer tournament and didn’t want to leave out stuff in the car.
Se hospedó 1 noche en abril de 2024
Respuesta de Scott E el 7 abr. 2024
Hello Jessica,Thank you for the review! We hope to see you again next time your travels bring you this way!Scott

8/10 Bueno

Brian

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de se el 2 abr. 2024
Thank you for the review! Hope to see you again soon!

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice comfy bed. Expedia reservation gave wrong info about types of rooms, frustrating. Desk staff were very nice and helped accommodate.
Se hospedó 1 noche en marzo de 2024
Respuesta de Natalie el 30 mar. 2024
Thank you for taking time to provide us with feedback from your stay. I am happy you enjoyed your stay! We hope to welcome you back in the future!

8/10 Bueno

Lucie

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property (room and lobby) were wonderful. A couple of things were concerning. We stayed at this hotel with multiple soccer teams. The fact that there is one washing machine and one dryer in the guest laundry is inadequate. Additionally, there is one elevator and twice we heard a very loud boom like the elevator was going to fall or open between floors. When reported, the hotel staff said they were aware of it and had called to have it serviced.
Se hospedó 1 noche en marzo de 2024
Respuesta de Natalie el 25 mar. 2024
Thank you for taking the time provide us with information about your stay. We appreciate your business and thank you for letting us know about the elevator. We have had it looked at, as our guest's safety is top priority. We hope you enjoyed the tournament and hope to welcome you back soon!

8/10 Bueno

Angela

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel was clean and staff was nice. In an area where we had several eating options a stores available.
Se hospedó 1 noche en enero de 2024
Respuesta de Scott E el 24 mar. 2024
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Patricia Morreale el 6 mar. 2024
We are so happy you enjoyed your stay with us and hope to see you again soon!

2/10 Terrible

Kayla

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed over the weekend, and i was charged 250.00 for damages and when i called to ask what for they explained for coffee stains and cigarettes, however i had not smoked or drank coffee that day. I called back and spoke with scott who said he would email the proof to me which i never recieved. I tried calling back again the previous day, and was told he was in a meeting all day. Call back again the next day and was told he was still in a meeting. I told them id call my bank to dispute if they didnt call back by the time my bank closes and they finally called. Spoke with natalie and she told me she took the pics and it was NOT for my room! They charged me accidentally. I also paid through expedia but was still charged 159.63 through their site. They are very untrustworthy and the staff is very unprofessional.
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 1 mar. 2024
Thank you for staying with us. I am very sorry to hear about your experience with us and we are working hard on finding this other charge for you as communicated. This is not typical of our service and hope that you will accept our sincerest of apologies as a team as we try to eliminate this issue. Once again, thank you for staying and we do hope that you will give us another chance in the future.

10/10 Excelente

James

Se hospedó 1 noche en febrero de 2024
Respuesta de Scott E el 27 feb. 2024
Thank you very much for your review. We hope to see you again soon!

8/10 Bueno

Greg

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Scott E el 27 feb. 2024
Hello Greg,Thank you very much for your review! We hope to see you again soon!Scott E

10/10 Excelente

michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe and nice pleasant area, shopping, food and starbucks all around.
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 25 feb. 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excelente

lonnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
D
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 25 feb. 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excelente

lonnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, well staffed
Se hospedó 1 noche en febrero de 2024
Respuesta de natalie el 20 feb. 2024
Thank you for staying with us, we hope to welcome you back shortly.

6/10 Aceptable

Maricar

Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 20 feb. 2024
Thank you for staying with us, we hope to welcome you back shortly.

8/10 Bueno

Harry

Viajó con su familia
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 19 feb. 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place to stay in Morgan Hill. Would recommend getting the breakfast if it’s included in the hotel price, but not separately, as it’s pretty overpriced for what you get.
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 18 feb. 2024
Thank you for taking the time to provide us with feedback from your stay. We are happy to hear that you enjoyed your time in Morgan Hill and hope that you will consider staying with us again in your future!

10/10 Excelente

Jann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great stay. Friendly staff and nice dining options.
Se hospedó 1 noche en febrero de 2024
Respuesta de ScottE el 16 feb. 2024
Thank you so much for the review! We are glad you had a great stay and hope to see you again soon!

10/10 Excelente

Sophia

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were able to check in early. Staff was extremely helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Natalie el 10 feb. 2024
Thank you for sharing your feedback with us, we are excited to hear that your stay was great. Thank you for staying with us and we hope to welcome you back shortly.

8/10 Bueno

Amber, Fresno

Se hospedó 1 noche en enero de 2024
Respuesta de Scott E el 24 mar. 2024
Dear Amber,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel, bar and restaurant!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 Excelente

Corinne C

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Na
Se hospedó 1 noche en enero de 2024
Respuesta de Natalie el 30 ene. 2024
Thank you for staying with us. If you have any specific feedback that you would like to share with the staff we would love to hear how your stay was. Thank you again for staying and we hope to welcome you back soon!

8/10 Bueno

Robert

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was very small and bed was to soft
Se hospedó 2 noches en enero de 2024
Respuesta de Scott E el 22 ene. 2024
Thank you for the review. Sorry the bed is a bit soft for you. We hope to see you again soon!Thank you,Scott

8/10 Bueno

sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was not ready at check in time. One roll of toilet paper. I think under staff for cleaners . Had to asks for clean towels for second day and throw out trash in room.
Se hospedó 2 noches en enero de 2024
Respuesta de Natalie el 30 ene. 2024
Thank you for taking the time to provide us with feedback from your stay. I am sorry to hear about the experience you had with our housekeeping team during your stay. Please know that this is not typical of our service. We hope that you will give us another chance in the future.

4/10 Mediocre

Todd

Se hospedó 5 noches en enero de 2024
Respuesta de Natalie el 18 ene. 2024
We would appreciate any feedback to better understand what areas we may have fallen short in. Thank you for staying with us and we hope to welcome you back in the future.

8/10 Bueno

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Natalie el 17 ene. 2024
Thank you for staying with us, we hope to welcome you back in the future.

10/10 Excelente

Jim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Natalie el 13 ene. 2024
Thank you for staying with us, we hope to welcome you back soon!

4/10 Mediocre

Joe

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Extra charge
Charged me for breakfast after I had already paid for it when I reserved my room
Se hospedó 1 noche en enero de 2024
Respuesta de Natalie el 13 ene. 2024
Thank you for reaching out Mr. Kurung. We will get this corrected with the applicable credits and send you over a new receipt with the changes. In the future, please feel free to let us know when you are on property so we are able to correct this issue as fast as possible. Thank you for staying with us and we hope to welcome you back soon.

10/10 Excelente

Chani

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Natalie el 13 ene. 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excelente

John

Se hospedó 1 noche en enero de 2024
Respuesta de Natalie el 13 ene. 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excelente

Loretta

Se hospedó 1 noche en enero de 2024
Respuesta de Natalie el 10 ene. 2024
Thank you for staying with us, we hope to welcome you back shortly.

10/10 Excelente

Maura

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Natalie el 9 ene. 2024
Thank you for staying with us. We hope to welcome you back shortly.

4/10 Mediocre

Joanna

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 9 ene. 2024
Thank you for staying with us. It seems we may have failed in some areas. Please feel free to contact us with any feedback to make your stay more enjoyable. We hope to welcome you back soon!

10/10 Excelente

Zahira

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very helpful during check in.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 5 ene. 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excelente

Rachel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 4 ene. 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Bueno

Alicia

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 3 ene. 2024
Thank you for staying with us, we hope to welcome you back soon!

2/10 Terrible

Jesse, Dixon

No le gustó: Limpieza
We went into our supposedly clean room and there were old french fries and lettuce sitting on the sofa and around the sofa. There weren’t any sheets on the pull-out sofa. Just a dirty mattress that when you laid down on it you fell in a huge dip in the middle. The doors had dirt from peoples hands. At night there was what sounded like a toddler running back and forth above us and outside there were people yelling and screaming. The cars were very loud around the hotel as well. We were also right next to a side entrance door that would slam every time someone went through it which we could hear perfectly in our room. We got no sleep and it was dirty. We will never stay there again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Natalie el 1 ene. 2024
Thank you for taking the time to leave us a review with crucial information for our team. I am incredibly sorry this has happened to you and assure you this is not a standard practice for us. I would also like to apologize that the sofa bed linens were not explained to you as they are in the closet. Please know that you can reach out to the front desk at any property 24 hours so we are able to assist while you are here on property. I hope that you will give us another chance in the future. If so, please reach out to myself prior to arrival so I can set you up with some free breakfast. Thank you for staying with us and taking the time to provide us with this feedback. Happy holidays!

2/10 Terrible

Stella

Le gustó: Limpieza
No le gustó: Personal y atención
Because we didn’t have the option of choosing what type of breakfast we could get on the Expedia website, we were only given a cold bagel & muffin plus we were pointed at in front of all the other guest as a way to identify who gets the cold meal because the staff wanted to make sure we didn’t eat anything eise
Se hospedó 1 noche en diciembre de 2023
Respuesta de Patricia Morreale el 3 ene. 2024
We are so sorry to hear your experience with us. I assure you this was not never our intention. The breakfast is a choice of 1 hot entree or 2 continental entrees along with your choice of beverage. I have shared your review with the team members to ensure this was an isolated situation that is corrected. Thank you for letting me know how your experience was at our hotel. I appreciate the opportunity to correct this issue.

10/10 Excelente

Janet

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 1 ene. 2024
Thank you for staying with us, we hope to welcome you back soon.

4/10 Mediocre

Joanna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de natalie el 1 ene. 2024
Thank you for staying with us. Please let us know if there is anything we could have done to get a better rating from you.

10/10 Excelente

Natalie

Se hospedó 1 noche en diciembre de 2023
Respuesta de natalie el 9 ene. 2024
Thank you for staying with us. We hope to welcome you back shortly.

10/10 Excelente

Diego

Se hospedó 1 noche en diciembre de 2023
Respuesta de Natalie el 1 ene. 2024
Thank you for staying with us, we hope to welcome you back soon.