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Opiniones sobre Fairmont Le Montreux Palace

5 out of 5
Fairmont Le Montreux Palace
Avenue Claude-Nobs 2, Montreux, VD

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 445 de 578 opiniones" "
Evaluación: 8 - Bueno. 98 de 578 opiniones" "
Evaluación: 6 - Aceptable. 16 de 578 opiniones" "
Evaluación: 4 - Mediocre. 10 de 578 opiniones" "
Evaluación: 2 - Terrible. 9 de 578 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Lourdes

Viajó con su familia
No le gustó: Personal y atención
Everything had gone really smoothly and we had had a beautiful time, we asked the person in charge in the reception if we could leave one night before with 24 previous hours, she agreed and told us there was no problem. One day after this person wasnt there and the other receptionist said that what she told us was not true and we had to pay the night because we had made the reservation through Expedia. I am upset because it seemed the hotel wanted to punish us for using expedia to book the hotel even thought the stay wasnt paid for.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Edmée el 11 oct. 2023
We are very sorry for the confusion and the miscommunication. All reservations made through our partners as Expedia.com are directly related to it. Therefore, our hotel team is not allowed to shorten or amend an existing booking booked through their website. It is part of our agreement with them. Please be assured that we value all our visitors, not matter which booking channel they use. We do hope that you accept our sincere apology for any inconvenienced caused and would be very pleased to welcome you back to the Swiss Riviera. With my best wishes, Michael SmithuisGeneral Manager

8/10 Bueno

JOSE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Edmée el 20 jun. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Salvador

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Magnífico
Respuesta de Edmée el 3 ene. 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back.Sincerely,Michael Smithuis,General Manager

8/10 Bueno

Raul

Se hospedó 2 noches en agosto de 2022

10/10 Excelente

miguel angel

Se hospedó 1 noche en agosto de 2022
Respuesta de Edmée el 10 ago. 2022
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back. Sincerely, Michael Smithuis, General Manager

10/10 Excelente

José María

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantástico
Fantástico Hotel, muy bien comunicado y con excelentes vistas
Se hospedó 1 noche en septiembre de 2021
Respuesta de Edmée el 4 oct. 2021
Muchas gracias por haberse tomado el tiempo de expresar sus sentimientos tras su reciente estancia en Fairmont Le Montreux Palace. Estoy encantado de leer que ha disfrutado de su estancia con nosotros. He compartido sus amables palabras y sus edificantes elogios con todos los miembros del personal, siempre es gratificante saber que hemos sido capaces de complacer a nuestros huéspedes. Estaremos encantados de volver a recibirle pronto en la Riviera Suiza. Sinceramente, Michael Smithuis Director General

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Edmée el 10 ago. 2020
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en febrero de 2020
Respuesta de Edmée el 17 feb. 2020
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted that you enjoyed your time with us. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager

10/10 Excelente

MARIA, Madrid

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ha sido una estancia perfecta. La atención del personal excelente y un trato perfecto. Un hotel para recomendar sin duda. Muchas gracias
Se hospedó 1 noche en diciembre de 2019
Respuesta de Edmée el 23 dic. 2019
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

8/10 Bueno

alberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2019
Respuesta de Edmée el 18 sept. 2019
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien , todo me pareciò perfecto. Recomendable.
Se hospedó 1 noche en agosto de 2019
Respuesta de Edmée el 4 sept. 2019
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo increíble como siempre. Ubicación , servicio, comida
Se hospedó 1 noche en agosto de 2019
Respuesta de Edmée el 2 sept. 2019
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

10/10 Excelente

Francisco Javier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Inmejorable!
Simplemente espectacular!
Se hospedó 1 noche en junio de 2019
Respuesta de Gisele el 5 jul. 2019
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfecta ubicación, personal encantador precioso horel
Se hospedó 1 noche en noviembre de 2018
Respuesta de gisele el 3 dic. 2018
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 Excelente

LOLOL, MAZATLAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
HOTEL JUNTO AL LAGO
HOTEL JUNTO AL LAGO MUY AGRADABLE PARA PASAR EN FAMILIA DISFRUTE MUCHO SU ESTANCIA ASI COMO SU DESAYUNO MUCHAS GRACIAS
Se hospedó 2 noches en julio de 2018
Respuesta de Gisele el 31 jul. 2018
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 Excelente

Arturo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación
Extraordinaria ubicación, excelente vista, buen desayuno y personal muy amable.
Respuesta de Gisele el 15 may. 2018
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 Excelente

RAUL

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Me encanto
Se hospedó 2 noches en febrero de 2018
Respuesta de Gisele el 5 mar. 2018
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just an excellent option!
This is a great hotel, our stay was very nice, everything was excellent, we are thinking to return next year....
Se hospedó 3 noches en diciembre de 2017
Respuesta de Gisele el 15 ene. 2018
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are all looking forward to welcoming you back to Montreux next year. Kind regards Michael Smithuis General Manager

10/10 Excelente

Tzitzire

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Increíble!!
Excelente hotel, JOSE el concierge muy amable y simpático, nos orientó muy bien que hacer. Las habitaciones están en excelentes condiciones, el desayuno riquísimo Angela siempre muy amable. La piscina maravillosa.
Se hospedó 2 noches en junio de 2017
Many thanks for your kind words describing your recent stay at Fairmont Le Montreux Palace. I have shared your kind words with all staff members concerned. We sincerely hope to welcoming you back to Montreux. Best regards Michael Smithuis General Manager

10/10 Excelente

Felipe, Argentina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
un gran hotel
Impecable. Desayuno superlativo, vale la pena por precio, abundante y variado. Spa de superlujo. Internet incluido. El edificio es icónico, me recuerda al de ala película "The shinning" de Stanley Kubrik, en la que Jack Nicholson persigue a la esposa con un hacha. El precio nada mal para lo que se recibe a cambio. Vale mucho la pena.

10/10 Excelente

Xin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location and service
Se hospedó 1 noche en abril de 2024

10/10 Excelente

LORIN C

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire staff was some of the most friendly people we met in Switzerland. The entire facilty was immaculate, and we felt very welcome. We will definitely stay here next time we are in Montreux.
Se hospedó 1 noche en abril de 2024
Respuesta de Edmée el 19 abr. 2024
Many thanks for taking the time to express your feelings after your recent stay at the Fairmont Le Montreux Palace.I am delighted that you enjoyed your stay and have shared your kind words and lovely compliments with the entire team. It is always gratifying to know that we were able to satisfy our guests. We look forward to welcoming you back to the Swiss Riviera. With my best wishes,Michael SmithuisGeneral Manager

10/10 Excelente

Gabriela

Se hospedó 2 noches en diciembre de 2023
Respuesta de Edmée el 22 ene. 2024
Thank you very much for your review. We are pleased that you enjoyed your experience at the Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.With my best wishes,Michael SmithuisGeneral Manager

8/10 Bueno

Jane

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Loved the stay except for day 1 as I had to put a hold on my activities as bathroom wasn’t functioning (no hot water for shower) and wasn’t fixed until late night (was initially told it will take an hour). There was hair on hair dryer in the bathroom so cleaning could be better. But great professional staff, would visit again just for them!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Edmée el 22 ene. 2024
We are sincerely grateful for your feedback and for taking the time to post this review. Our guests' comments are invaluable and help us continually improve our standards.We deeply regret the inconvenience caused by the plumbing issue during your initial day with us and we sincerely apologize for the delay in resolving the matter. Our goal is to provide an impeccable experience to each of our guests and we have taken note of your comments regarding the bathroom cleanliness and hot water provision. We assure you that we have shared your feedback with the appropriate department to ensure we continually strive for excellence in our services.We were delighted, however, to read your positive remarks about our team. It's heartening to know that our staff's professionalism added value to your stay. Such positive feedback is a wonderful motivation for our entire team.We would be truly honoured to welcome you back to Fairmont Le Montreux Palace and we will do our utmost to ensure your next stay with us is seamless and enjoyable.With my best wishes,Michael SmithuisGeneral Manager

8/10 Bueno

Luigi Junior

Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Colin

Le gustó: Personal y atención, estado de la propiedad e instalaciones
The hotel was stunning and our lake view room was wonderful. Outstanding breakfast and SPA facilities. Great location opposite Lake Geneva and very close to the train station and Montreux centre.
Se hospedó 7 noches en octubre de 2023
Respuesta de Edmée el 25 oct. 2023
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us.I have shared your kind words and lovely compliments with with the relevant teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. Sincerely,Michael SmithuisGeneral Manager

10/10 Excelente

Erin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location to the Christmas market and things to see and do. We walked everywhere. I loved this hotel. The staff were amazing and the rooms were comfortable. Older property, which is what Fairmont is and the architecture is beautiful. Christmas decorations everywhere which made is very festive. Public train to anywhere but specifically Zermatt and Geneva airport was very close but take a cab on your way out and there is a large hill (which we found fine) but if you don't want to lug your suitcase behind you up a hill... Definitely recommend this hotel.
Respuesta de Edmée el 19 oct. 2023
Many thanks for having taken the time to express your feelings following your stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us during the festive season.I have shared your kind words and lovely compliments with with the entire teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. With my best wishes,Michael SmithuisGeneral Manager

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Top Hôtel
Merveilleux Hôtel, dans un cadre magnifique avec un service de qualité. Je ne peux que recommander cet établissement! Nous avons passé un très agréable séjour, merci!
Se hospedó 1 noche en octubre de 2023
Respuesta de Edmée el 16 oct. 2023
Je vous remercie d'avoir pris le temps de partager vos impressions suite à votre séjour au Fairmont Le Montreux Palace.Je suis ravi de lire que vous ayez passé un bon moment parmi nous et ne manquerai pas de partager vos beaux compliments avec l'ensemble des équipes. Votre satisfaction est pour eux la plus belle des récompenses.En réitérant nos chaleureux remerciements pour votre précieux retour, nous vous souhaitons un bel automne et espérons pouvoir vous accueillir prochainement à nouveau sur la Riviera Suisse.Sincèrement,Michael SmithuisDirecteur Général

10/10 Excelente

Beat

Se hospedó 1 noche en octubre de 2023
Respuesta de Edmée el 10 oct. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

MINKYUNG

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Edmée el 10 oct. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Mehrnoush

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing hotel, I wish we could stay longer.
Absolutely loved staying at this hotel! We had a beautiful view of the garden and the lake. Super spacious room, very clean and filled with all the amenities including a large bathtub. The hotel facilities specially 2x swimming pools were gorgeous and exceptional. Be sure to use the saunas and steam rooms. You can also take advantage of quiet reading room that no kida allowed. Breakfast was just fantastic, delicious and full of options both western and eastern. Highly recommend this hotel and hope to visit again soon.
Se hospedó 3 noches en agosto de 2023
Respuesta de Edmée el 5 sept. 2023
Thank you very much for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your kind words and lovely compliments with the entire team.We wish you a great late summer and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Shyam

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall it was a pleasurable experience.
Se hospedó 3 noches en agosto de 2023
Respuesta de Edmée el 15 ago. 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace in its entirety and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael SmithuisGeneral Manager

10/10 Excelente

DIDIER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Edmée el 7 ago. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very elegant. Great service. Great beds. Couldn’t be more wonderful
Se hospedó 3 noches en julio de 2023
Respuesta de Edmée el 2 ago. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Charley, east stroudsburg

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good service, nice place
Se hospedó 2 noches en julio de 2023
Respuesta de Edmée el 2 ago. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel with excellent staff. Pool is gorgeous and the location is perfect.
Se hospedó 2 noches en julio de 2023
Respuesta de Edmée el 25 jul. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

2/10 Terrible

Mike

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I booked two king deluxe rooms and got one but charged for two kings. Shower is awful!
Se hospedó 1 noche en julio de 2023
Respuesta de Edmée el 25 jul. 2023
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are extremely sorry that your visit did not meet your expectations. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. Unfortunately, we cannot go back on the impression you made during your last stay, but we hope that that you accept our sincerest apologies for any inconveniences and would be very pleased to welcome you back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excelente

Raul, Spring

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic Property y great condition. Very well located and the service is exceptional
Se hospedó 1 noche en junio de 2023
Respuesta de Edmée el 26 jun. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your lovely compliments with the entire team. We wish you a great summer season and are looking forward to welcome you back to the Swiss Riviera. Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Raul, Spring

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property. Great location and fantastic service
Se hospedó 1 noche en junio de 2023
Respuesta de Edmée el 20 jun. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

8/10 Bueno

Sebastien

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Edmée el 9 may. 2023
Thank you for your review. We are pleased that you enjoyed your stay at Fairmont Le Montreux Palace in its entirety and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2023
Respuesta de Edmée el 9 may. 2023
Thank you for your review. We are pleased that you enjoyed your stay at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Edmée el 29 mar. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 Bueno

Edgar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sehr angenehmer Kurzaufenthalt.
Sehr angenehmer Aufenthalt. Super Spa.
Se hospedó 1 noche en marzo de 2023
Respuesta de Edmée el 21 mar. 2023
Wir möchten Ihnen zuerst von Herzen danken, sich nach Ihrem Besuch im Fairmont Le Montreux Palace die Zeit genommen zu haben, Ihre Erfahrung und Empfindungen mit uns zu teilen. Es freut uns sehr, dass Sie Ihre Zeit bei uns geniessen konnten und hoffen, dass Sie diese in schöner Erinnerung behalten werden. Wir hoffen Sie bald wieder an der Schweizer Riviera begrüssen zu dürfen.Mit freundlichen Grüssen, Michael Smithuis Generaldirektor

10/10 Excelente

justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel, very clean and an amazing staff. Would highly recommend
Se hospedó 1 noche en marzo de 2023
Respuesta de Edmée el 15 mar. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Rafik

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023
Respuesta de Edmée el 13 mar. 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 Bueno

Ludovico

Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Deludente
Ci siamo stati per capodanno. Servizio deludente fin dal momento della prenotazione: ho chiesto se accettavano cani, nessuno ha risposto. Ho scritto una seconda mail, finalmente hanno risposto dicendo che dovevo pagare una quota di 30€ ma il cane sarebbe stato accettato e avrebbero fornito cuccia e ciotole, ma all’arrivo in stanza non c’era nulla nonostante alla reception mi avessero detto che era tutto pronto. Ovviamente ho dovuto pagare la quota nonostante ciò. La stanza é molto vecchia, stile anni 70-80, andrebbe rinnovata, per non parlare del bagno con doccia in vasca. Temperatura invivibile, abbiamo spento tutto e abbiamo dovuto aprire le finestre. Alla faccia del cambiamento climatico! All’arrivo, nessuno ci ha aiutati con i bagagli, nonostante ci fossero 5 persone all’ingresso. Ottimi invece sia il ristorante Nikkei Nine, sia il servizio colazione, con un ottimo buffet. La posizione dell’hotel é incantevole, così come la città di Montreux. Onestamente non credo tornerei al Fairmont.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Ronald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff & property were great!

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, great amenities and spacious rooms.
Respuesta de Edmée el 3 ene. 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excelente

Georges

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un peu déçu par la Chambre vue Lac au 1er étage pas extraordinaire…. Services sans reproche Personnel du petit déjeuner excellent
Se hospedó 3 noches en diciembre de 2022
Respuesta de Edmée el 3 ene. 2023
Nous sommes ravis que vous ayez apprécié votre visite au Fairmont Le Montreux Palace dans sa globalité et espérons pouvoir bientôt à nouveau vous accueillir sur la Riviera Suisse.Sincèrement,Michael SmithuisDirecteur Général

10/10 Excelente

ALEXANDER

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2022
Respuesta de Edmée el 3 ene. 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager