Thank you for your feedback. Hope to see you back soon.

Buenas tardes señora Carla,Nos encanta que le haya gustado la ubicación de nuestro hotel el DoubleTree Montreal y las comodidades al estar dentro del centro comercial y con acceso directo al metro y a la ciudad subterránea.Se le agradece sus comentarios !!Feliz tarde y hasta la próxima.Cordialmente,Myriam V.Equipo de la Recepción.

Estimado Oscar Andrei,Nos complace saber que la ubicación de nuestro hotel fue ideal para disfrutar de las atracciones turísticas de la zona. Es gratificante que la limpieza de la habitación, la condición del hotel y el servicio hayan cumplido con sus expectativas al 100%, y que las comodidades de la habitación hayan sido de su total agrado. Lamentamos que la condición del hotel no haya alcanzado el 100% de su satisfacción. Nos esforzamos continuamente en mantener nuestras instalaciones en óptimas condiciones y su retroalimentación es valiosa para nosotros. Nos aseguraremos de que cualquier detalle que haya podido afectar su percepción sea atendido con la mayor diligencia.Reciba un cordial saludo,

Dear GuestThank you for sharing your feedback.We are grateful you chose to stay with us on your visit to Montreal, and pleased to know that our location was convenient for you. Our team strives to provide a welcoming and friendly service to all our guests, and we regret that you felt this was not the case for you. We will address this matter with them to ensure we deliver the experience expected.We hope to welcome you back in the future. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Estimado Señor,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Quedamos a la espera de su pronto regreso. Un cordial saludo,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Thank you for taking the time to rate your recent stay with us! We are glad to hear that you enjoyed your time at our property and we hope to have the pleasure of welcoming you back soon.

Estimado Señor Luis,Ante todo, le agradecemos que nos transmita sus impresiones así como la confianza depositada.Nos complace que su experiencia haya sido positiva. Por supuesto, tomamos nota de sus apreciaciones. Las opiniones de nuestros huéspedes siempre serán bienvenidas en tanto que nos ayudan a prosperar.Estaremos esperando su vuelta para volver a brindarle nuestros mejores servicios y atenciones. Reciba un cordial saludo,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Estimado Franklin,Ante todo, le agradecemos que nos transmita sus impresiones.Nos hace felices recibir tan gratas noticias acerca de su formidable experiencia en DoubleTree by Hilton Montreal y, en especial, que nuestro servicio de limpieza le haya parecido inmejorable. Concedemos capital importancia a este aspecto y que haya reparado en ello constituye nuestra mejor recompensa. Es fantástico saber que pudo disfrutar de un descanso pleno gracias a nuestras confortables camas y las comodidades que ofrece nuestro equipamiento, así como que nuestra piscina contribuyese de modo tan positivo durante su estancia.Gracias por su amable testimonio, nos encanta que nuestra ubicación haya sido conveniente y esperamos que haya podido extraer el máximo partido de su visita a Montreal.Regrese pronto, ha sido un placer recibirle.Atentamente,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

Querido Señor,Es fantástico recibir tan gratas noticias sobre su formidable experiencia en DoubleTree by Hilton Montreal y, en especial, que haya reparado en la calidad de nuestro servicio de limpieza. Consideramos que se trata de un aspecto esencial por lo que invertimos grandes esfuerzos para satisfacer al máximo a nuestros huéspedes. Que haya reparado en ello constituye, para nosotros, nuestra mejor recompensa.Por otra parte, celebramos que nuestra ubicación haya contribuido de modo tan positivo a su bienestar y deseamos que haya podido disfrutar de su visita a Montreal.Nos alegra que el desayuno que cada mañana ofrecemos a nuestros huéspedes le haya gustado tanto y que haya destacado este aspecto en su atenta reseña.Con alegría comprobamos que ha pasado grandes momentos disfrutando de nuestra piscina que tanto gusta a nuestros huéspedes.Esperamos verle próximamente en nuestras instalaciones. Reciba un cordial saludo y felices fiestas,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

Apreciada huesped,Nos alegra mucho que aprecie la minuciosa limpieza que tratamos de implementar en todas las áreas del hotel. No dude de que se lo comunicaremos al departamento correspondiente. También quedamos muy contentos sabiendo que la céntrica ubicación del hotel ha merecido su valoración tan positiva.Nos alegra que su experiencia gastronómica haya sido tan favorable. Su satisfacción es nuestra prioridad, gracias por elegirnos.Tras una estancia tan agradable, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial.Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

Estimado huésped, Gracias por dedicar parte de su tiempo a escribir esta reseña sobre su estancia en DoubleTree by Hilton Montreal. Nos complace saber que su experiencia con nosotros ha sido, en líneas generales, positiva. Agradecemos que haya destacado nuestras instalaciones. No en vano, se trata de un aspecto muy elogiado por quienes nos visitan. Sin embargo, lamentamos si en su caso el proceso de check-in se demoró más de lo esperado y le pedimos disculpas por ello. En días de mayor afluencia de huéspedes este tipo de situaciones se pueden dar. No obstante, tomamos nota de su comentario y trabajaremos para evitar este tipo de incidencias en el futuro. Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo. Katy A-Fidegnon Directrice des services de la réception, Director of Front Office Operations

Gracias por sus excelentes comentarios de la propiedad y el servicio recibido por parte de nuestro amigable staff. Es un gusto leerle y saber qué han disfrutado enormemente su estancia con nosotros. Esperamos muy pronto nos visite de nuevo.

Bonjour Mme Isabelle Boucher, Nous sommes désolés pour les inconvénients présentés dans la chambre, le service de l'entretien ménager a été mis au courant.Merci de nous avoir avisé.Passez une excellente journéeCordialementOceane Duclau

Good morning Dear Vanessa, Thank you for your feedback.We are sorry for the incovenient regarding elevators.Glad to know that you enjoyed your stay at DoubleTree Montreal.Best regardsOceane

Dear Sir,Thank you for this review about your recent stay.We are genuinely disheartened to learn of the concerns you had with the cleanliness of your room. Our team strives to provide impeccably clean accommodations, and what you experienced is certainly not up to our standard. We’ll be sure to address this with our team to ensure it remains an isolated incident.Furthermore, while we offer a complimentary bottle of water upon check-in for all our guests, we apologise for any misunderstanding regarding additional water requests. We aim to provide all our guests with exceptional service, and it seems we did not entirely meet your expectations. Your feedback is important to us as we continue to improve our service and facilities.We hope you will consider staying with us again in the future. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back.Kind regards,L'équipe Doubletree par Hilton Montreal, Deputy Manager

Dear Madam,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr. Guest,Thank you for your kind words and taking the time to share your experience at DoubleTree by Hilton Montreal.We're elated to hear that our hotel's location met your expectations and provided a convenient base for your Montreal visit.We look forward to the pleasure of welcoming you back for another memorable stay.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are thrilled to hear that our location provided convenient access to the Metro and the city's offerings. It is wonderful to know that our pool facilities exceeded your expectations, enhancing your stay in the heart of downtown. Our team takes great pride in maintaining the cleanliness and condition of our hotel, and your commendations confirm their hard work. We're also pleased that the amenities within your room contributed to a comfortable and enjoyable visit.We all hope to have the opportunity to welcome you back.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci à vous d'avoir pris le soin de rédiger ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement stratégique en plein cœur de la ville. Votre recommandation enthousiaste est pour nous une belle récompense.Pour un prochain séjour, nous pouvons vous réserver une chambre moins sujette aux passages.Au plaisir de vous revoir parmi nous pour un nouveau séjour à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes contents que notre emplacement privilégié, la qualité du service et le confort de votre chambre spacieuse aient contribué à rendre votre expérience mémorable.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thank you very much for your review.We are delighted to hear that our central location, the overall cleanliness of our hotel, and the convenience of having a shopping mall connected to the property met your expectations. However, we regret to hear that the noise from the rolling doors was a source of disturbance during your stay. Although our rooms are designed to minimize noise, we understand that there can occasionally be disruptions and we sincerely apologize for any inconvenience this may have caused. Regarding the absence of a microwave in your room, we do offer microwaves upon request for a small additional charge, and we are always striving to meet our guests' needs to ensure a comfortable stay.We hope to welcome you back for an improved experience next time.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We're thrilled to hear that our swimming pool provided a refreshing touch to your visit, and our ideal location near the shopping centre added convenience to your experience.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous nous réjouissons que la propreté des lieux ait répondu à vos attentes et que vous ayez apprécié la qualité de notre service ainsi que notre emplacement idéal.Votre satisfaction fait notre plus grand bonheur.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Cher Monsieur,Merci pour ce superbe commentaire.Nous sommes contents que notre hôtel ait répondu à vos attentes !Merci d'avoir choisi notre établissement et nous espérons vous revoir bientôt !Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're delighted to hear that the recent updates to our hotel met your expectations for comfort and tranquillity. It's wonderful to know our efforts to maintain impeccable room cleanliness have been recognised. Our team is also grateful for your appreciation of the hotel's condition and the services we provide. We continuously strive to offer well-appointed amenities for our esteemed guests.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are delighted that you enjoyed our prime location, which is ideal for discovering all the wonderful things that Montreal has to offer.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you appreciated the cleanliness of our facilities and the warm welcome provided by our signature cookie. Our team takes great pride in maintaining high standards of cleanliness and guest satisfaction, and it's wonderful to know these efforts resonated with you.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes très heureux que vous ayez apprécié l'emplacement privilégié de notre établissement au cœur du quartier des spectacles, un lieu vibrant et plein de vie.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Fawad,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour cet aimable commentaire !Nous sommes enchantés que votre premier séjour chez nous ait été une réussite.La satisfaction de nos clients est notre plus grande source de motivation.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Our sincerest thanks for this positive review of your stay at our hotel.It's wonderful to hear that our location consistently meets your expectations when visiting Montreal.We hope to see you again on any future visits you make to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Nous vous remercions pour votre fidélité, elle est notre plus belle récompense.Ce fut une joie de vous revoir et nous attendons avec impatience votre prochaine visite.Bien à vous,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour cette évaluation.Nous nous réjouissons que vous ayez passé un bon séjour chez nous et que vous ayez apprécié la qualité de nos prestations.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Sir,Thank you for taking the time to share your feedback.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive positive feedback.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher hôte,Merci pour cet avis positif.Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous.Votre satisfaction reste notre plus belle récompense.Au plaisir de vous recevoir à nouveau à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes contents que vous ayez passé un bon séjour parmi nous et apprécié notre belle ville.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et vous remercions pour les notations que vous avez accordées à nos prestations.Au plaisir de vous recevoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif.Nous nous réjouissons que votre séjour parmi nous ait été agréable et que vous ayez apprécié l'ensemble de nos prestations.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux de lire que notre établissement et notre équipe ont parfaitement répondu à vos attentes.Merci de souligner notre parfait emplacement.Au plaisir de vous recevoir à nouveau très bientôt à Montreal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thanks for taking the time to share your review.We're glad that our hotel's location was convenient for your concert visit. However, we apologise if the cleanliness of your room didn't meet your expectations and for any inconvenience caused due to the lack of towels and a clock. Our team is dedicated to providing exceptional service and we regret that we fell short during your stay. We pride ourselves on our newly renovated rooms and it's disappointing to hear that your experience did not reflect our standards. Please rest assured that we take your feedback seriously as we continuously strive to improve our guest experience.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thanks for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the opportunity to welcome you back on your next visit to Montreal.Very best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour ce retour très positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié l'espace privilégié qu'offre notre refuge, décoré avec chaleur et élégance pour accueillir nos hôtes et leur permettre de profiter au mieux de la vue unique sur la ville tout en étant au cœur de l'effervescence du Quartier des spectacles.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montreal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour ce retour très positif.Nous sommes heureux que votre séjour dans notre établissement ait répondu à vos attentes.Votre satisfaction fait notre plus grand bonheur.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thanks for taking the time to share your review.We're glad to hear that you found our location convenient and the breakfast to your liking. It's wonderful to know that these aspects of your stay were positive. We're sorry to hear about the issues you experienced with customer service and the noise in the hallways. We pride ourselves on our attentive service and it's disappointing to learn that we fell short in delivering a quilt to your room as promised. Regarding the disturbances caused by other guests, we have a dedicated security team available 24/7 to ensure the comfort and well-being of all our guests. We encourage guests to reach out to our front desk for immediate assistance in such situations.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director