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Opiniones sobre Red Lion Hotel Monterey

3 out of 5
Red Lion Hotel Monterey
1425 Munras Ave, Monterey, CA

Opiniones

6,8
Evaluación: 10 - Excelente. 242 de 1004 opiniones" "
Evaluación: 8 - Bueno. 268 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 233 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 144 de 1004 opiniones" "
Evaluación: 2 - Terrible. 117 de 1004 opiniones" "

7,0/10

Limpieza

7,6/10

Personal y atención

6,2/10

Servicios

6,4/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Su seguridad y limpiesa
Se hospedó 3 noches en enero de 2024
Respuesta de Miguel Renteria el 31 ene. 2024
Hi Juan, Thank you for the perfect rating and review. We look forward to seeing you on a future trip to the Monterey area.

10/10 Excelente

Juan

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Se hospedó 2 noches en diciembre de 2023
Respuesta de Miguel Renteria el 28 dic. 2023
Hello Juan, Thank you for your review and perfect 5 out of 5 rating.

10/10 Excelente

Juan

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien
Se hospedó 1 noche en diciembre de 2023
Respuesta de Miguel Renteria el 7 dic. 2023
Hi Juan, Gracias for your review.

6/10 Aceptable

Maria

Se hospedó 1 noche en agosto de 2023
Respuesta de Miguel Renteria el 5 sept. 2023
Hello Maria, Thank you for your review and 3 out of 5 ratings. How could have have made your experience better?

8/10 Bueno

Estela

Se hospedó 1 noche en julio de 2023
Respuesta de Miguel Renteria el 15 ago. 2023
Hello Estela, thank you for your 4 out of 5 ratings. We hope to see you soon on a future trip to the Monterey area.

6/10 Aceptable

Ana

Se hospedó 2 noches en junio de 2023
Respuesta de Miguel Renteria el 17 jul. 2023
Hi Ana, Thank you for your review.

8/10 Bueno

Alexjandro

Viajó con su pareja
Le gustó: Limpieza
Muy bien todo
Se hospedó 2 noches en febrero de 2022
Respuesta de Miguel Renteria el 28 feb. 2022
Hi Alejandro, Thank you for your review.

4/10 Mediocre

Gabriel

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beyond dirty and disgusting
Beyond disgusting. It looks like Bates Motel, everything is old, badly painted and dirty. Please avoid it. Seems like cleaning is done every other month.
Se hospedó 2 noches en octubre de 2021
Respuesta de GM el 2 dic. 2021
Thank you for your feedback regarding your stay during your visit to Monterey.

2/10 Terrible

Cliente verificado

No le gustó: Servicios, estado de la propiedad e instalaciones
El olor es muy fuerte y daba la sensación de sucio aunque se veía limpio, me llevé una mala impresión pero para quedarte de pasada e irte al día siguiente esta ok.
Se hospedó 1 noche en junio de 2021
Respuesta de gm el 6 jul. 2021
Thank you for comments and feedback, we will look into addressing the issue you have mentioned and working towards continued improvements. As a valued guest, we appreciate your business and staying with us. Thank you

10/10 Excelente

Maria Teresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My experience in Red Lion was pleasant.
The check in was easy and fast, the girl in the front desk, very friendly and efficient, She answered all my questions.
Se hospedó 2 noches en abril de 2021
Respuesta de Armi el 17 abr. 2021
Thank you for your feedback and comments. We Appreciate your business and thank you for staying with us.

6/10 Aceptable

Maria b

Viajó con su familia
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2021
Respuesta de Armi el 21 mar. 2021
Thank your for your rating and comments welcomed.

6/10 Aceptable

Genaro G

Viajó con su familia
No le gustó: Limpieza
Se hospedó 1 noche en junio de 2020
Respuesta de GM el 18 jun. 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar. El primer dia no trapearon el baño y eso no me guato
Se hospedó 3 noches en agosto de 2019
Respuesta de GM el 7 ago. 2019
Thank you for staying with us, and we hope to have an opportunity to serve you again.

6/10 Aceptable

Wen-Hsun

Viajó con su pareja
No le gustó: Servicios
Average. It's located across the street from a shopping center, which might be convenient for those who are on a road trip.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Natalie

Viajó con su familia
No le gustó: Limpieza
It’s more of a motel layout than typical hotel. The room was a pet room (I booked that by mistake). It smelled old and like cigarettes. I was on an exterior wall so had cement blocks as a wall. Beds were noisy. Bathroom was okay, not super clean. The blinds were gross on the bottom. It was fine for one night, but I definitely wouldn’t choose to stay here again.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
rooms were nice. next a shopping center. from the hotel it was easy to get anywhere.
Se hospedó 4 noches en abril de 2024
Respuesta de Miguel Renteria el 26 abr. 2024
Hi Stephen, Thank you for your review and 4 out of 5 rating. I am happy to read that you enjoyed your stay and that we were able to meet your expectations.

10/10 Excelente

regina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room clean nice hot tub
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria el 26 abr. 2024
Hi Regina, Thank you for view and perfect 5 out of 5 rating.

10/10 Excelente

sandy

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is truly amazing!
Se hospedó 2 noches en abril de 2024
Respuesta de Miguel Renteria el 22 abr. 2024
Hi Sandy, Thank you for your review and 5 out of 5 rating. I am happy to hear that we staff were able to meet your expectations.

2/10 Terrible

Shoes

Viajó por negocios, Viajó en grupo
No le gustó: Limpieza, servicios
There’s people just standing outside talking all day long and making so much noise. Bathrooms are very dirt especially showers
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria el 22 abr. 2024
Hello Shoes, Thanks for your review.

2/10 Terrible

Teri

No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria el 15 abr. 2024
Hi Teri, Thank you for your review and 1-star rating. I apologize that we weren't able to meet your expectations.

10/10 Excelente

selina

Se hospedó 1 noche en abril de 2024

10/10 Excelente

selina

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great time here.
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria. el 14 abr. 2024
Hello Selina, Thank you for your review and perfect rating. I am happy to see we were able to meet your expectations.

10/10 Excelente

Lakhvir

Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Brian

Viajó con su familia
Le gustó: Personal y atención
First the good. There was plenty of parking and the check in was quick and easy. The lady at the front office was polite and extremely helpful. The pictures online made the room look much better than it actually was. The room felt dark and unappealing. The bathroom fan didn’t work which caused the room to feel real humid after we were all done showering. It was fine for our one night stay. We booked it because it was a decent price and had a pool, which we never had time to check out.
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 14 abr. 2024
Hi Brian, Thanks for the review and the 3 out of 5 rating. I will pass on your words to our front desk agents.

10/10 Excelente

Debra

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great rooms & the staff was incredible!
Se hospedó 3 noches en abril de 2024
Respuesta de Miguel Renteria el 14 abr. 2024
Hi Debra, Thank you for your kind words and perfect rating.

8/10 Bueno

STEFFI ANNE

Le gustó: Estado de la propiedad e instalaciones
convinient
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria el 15 abr. 2024
Hi Steffianne, Thank you for your 4 out of 5 rating and kind words.

10/10 Excelente

Luisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very nice room was clean
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel Renteria el 15 abr. 2024
Hi Luisa, Thank you for your review and perfect rating.

6/10 Aceptable

Grace

No le gustó: Limpieza
On the day we checked in, we were given a room that wasn’t cleaned. The beds weren’t made, the trash cans were full and the bathroom had towels all over the floor. It also smelled heavily of urine. When we got moved to another room, someone who later identified themselves as an employee entered into the room saying they thought they lost something. The second room also didn’t have a microwave or fridge. We eventually got moved to a third room that had no issues.
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 22 abr. 2024
Hi Grace, Thank you for taking the time to review your stay. I apologize the first 2 rooms didn't meet your expectations. I will bring your comments back to our team so we can get the smell out of the 2nd room.

10/10 Excelente

Wendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 15 abr. 2024
Hi Wendy, Thank you for your review and perfect 5 out of 5 rating.

8/10 Bueno

Tiffany

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
This place was not a bad stay, especially for the price. It was comfy and had all the things we needed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 8 abr. 2024
Hi Tiffany, Thank you for your review and 4 out of 5 rating. I am happy that we were able to meet your expectations.

8/10 Bueno

Lindsay

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 8 abr. 2024
Hi Lindsay, thank you for your 4 out of 5 rating.

10/10 Excelente

Jennifer, boulder

Viajó con su familia
Le gustó: Limpieza, personal y atención
The front desk attendant was very friendly and kind and was able t9 accommodate a special request of ours. She kept her calm and friendly approach even when a large group do high school students arrived for check in!
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 8 abr. 2024
Hi Jennifer, Thank you for your perfect rating and kind words. I will make sure I inform our team of your comments.

8/10 Bueno

Ana

Viajó con su familia
It was easy to find and park, shopping center right across and different dining options
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 4 abr. 2024
Hi Ana, Thank you for your review and comments. I am happy to hear we were able to meet your expectations.

2/10 Terrible

Courtney

Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 4 abr. 2024
Hello Courtney, Thank you for your 1 out of 5 rating.

6/10 Aceptable

Vivivan

Viajó con su pareja, Viajó con su familia, Viajó con mascotas
Le gustó: Personal y atención, servicios
No microwave and fridge either in the room, was uncomfortable for my family don’t have that option. But good price and location. Will be our options next time.
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 4 abr. 2024
Hi Vivivan, thank you for your review. We currently still adding fridges and microwaves into all our rooms.

6/10 Aceptable

Tonya

No le gustó: Servicios
No housekeeper 3 days request but staff storage I understand that
Se hospedó 3 noches en marzo de 2024
Respuesta de Miguel Renteria el 4 abr. 2024
Hi Tanya, Thank you for your review. I apologize for not meeting your expectations and getting to you for daily service. We are still adding and training new members so that we can offer a better experience.

10/10 Excelente

Naresh Kumar

Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 20 mar. 2024
Hello Naresh, Thank you for your perfect 5 out of 5 rating.

8/10 Bueno

Donna

Viajó con su familia
Le gustó: Limpieza
Pros: rooms were clean and comfortable; good value; hotel is in a great central location. Cons: pool and restaurant were closed; take out breakfast was packaged danishes.
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 20 mar. 2024
Hi Donna, Thank you for your review and comments.

2/10 Terrible

Kayleigh

Viajó con su pareja, Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property was absolutely foul. I’m not a 5 star hotel person so don’t get me wrong. I’ve stayed at motel 6’s I don’t make 6 figures but I do love the beach. The check in was great. Lady up front 8/10 she did a great job, was very nice, and moved my rooms to accommodate my dog, because we booked through Expedia and it didn’t give me an option to choose a dog room. Very sweet. We checked in, and then went downtown, normal. We got back to the room around 11pm and just got into bed. When we woke up, there was fresh blood on the sheets that was hidden by the pillows. Now no one was bleeding. The sheets had not been washed, but had been reused, and the blood was from someone previously. Was not washed blood, I’ve done laundry before. Disgusting. Imagine sleeping with someone else’s blood on your sheets. We took the pictures & complaint to David and he was amazing. He deserves a raise. He changed us rooms, was very understanding, and made sure to contact his supervisor who is completely avoidant and needs to be demoted to David’s position. The supervisor never showed up to help this situation. When we got to our new room, there was dry dog pee on the floor in the corner of the room, and the floor had not been mopped. It was very gross, but I had already moved rooms and could not get a refund; so we used towels. I’m not one to throw a fit about small things and after the blood. This was a small thing. Customer service is 10/10 from front desk, supervisor -2/20.
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 18 mar. 2024
Hi Kayleigh, Thank you for your review and email. I did respond to your email. Again I am happy to hear that our Guest service hosts were able to offer a cleaner room. I will get with my housekeeping staff to offer a better and cleaner experience.

4/10 Mediocre

Joseph

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room was poorly cleaned, there were a lot of people smoking marijuana on the property which was Making it an uncomfortable place to stay with a child.
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 20 mar. 2024
Hi Joseph, Thank you for your review. I will take your comments back to our housekeeping team so we can offer a better experience.

6/10 Aceptable

idan, moshav taashur

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
I have a problem with my legs and I need to carry the baggage up the stairs cause their is no elivator
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 20 mar. 2024
Hi Idan, Thank you for your review. I apologize that we weren't able to meet your expectations. I do hope on a future trip to the Monterey area, you will allow us another opportunity to offer a better experience.

4/10 Mediocre

John, Yucaipa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 20 mar. 2024
Hi John, Thank you for your review. I apologize that we weren't able to meet your expectations.

8/10 Bueno

steven

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
The staff was friendly and accommodating, would come back because of their warm hospitality
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 18 mar. 2024
Hi Steven, Thank you for your review. I am happy to see we were able to meet your expectations. I do hope you will stay with us on a future trip to the Monterey area.

8/10 Bueno

thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel Renteria el 18 mar. 2024
Hi Thomas, Thank you for your review.

10/10 Excelente

Radiance

Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel Renteria el 4 abr. 2024
Hello Radiance, Thank you for your 5 out of 5 rating.

6/10 Aceptable

ZACHARY

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The restaurant and bar is closed since Covid. The Hottub is broken and homeless people are living in the parking lot. The pictures of the property are lovely.
Respuesta de Miguel Renteria el 6 mar. 2024
Hi Zachary, Sorry about the Bar and Restaurant being closed, we have reached out to our partners to make these changes on their sites so that better information is offered to our guests.

8/10 Bueno

Joe

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Miguel Renteria el 26 feb. 2024
Hi Joe, Thank you for the 4 out of 5 rating. We look forward to seeing you on a future trip to the Monterey area.

6/10 Aceptable

Colton

Le gustó: Limpieza, personal y atención
Staff was great but I will say the bed was not very comfortable and I didn’t have my room turned during my stay. I thought that was interesting but I’d say I paid 100 bucks a night for a 100 dollar room. 3/5 I’d say, I’d visit again
Se hospedó 2 noches en febrero de 2024
Respuesta de Miguel Renteria el 26 feb. 2024
Hi Colton, Thank you for your review. I apologize that we didn't get you turn-down service. On a future stay please don't hesitate to reach out to our staff so that we can make sure we get you turn-down service.

4/10 Mediocre

Aaron

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Miguel Renteria el 12 feb. 2024
Hi Aaron, Thank you for your review. I apologize that we weren't able to meet your expectations.

10/10 Excelente

Sierra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Miguel Renteria el 31 ene. 2024
Hi Sierra, Thank you for the perfect rating and review. I am happy to hear we were able to meet your expectations.