6/10 Aceptable
Théanna M.
27 may. 2024
Le gustó: Limpieza
Would have been nice to be notified
The Chateau seemed like a great stay for us as a family of five. A little kitchenette and enough beds for all of us is hard to find, so we were so happy about that. The problem we had was that we had picked it out of others because it had an indoor pool and when we checked in, we found out that the pool was “out of order”. It would have been nice to get a “heads up” when this happened. We could have prepared our kids for the major disappointment. Because of this, it seems that every family that booked in that weekend had to make do with the hot tub and all the kids were in it. Also while we were there, the wifi was down…so no pool and no shows. The kids were a bit sad.
The room was clean and the bathrooms were beautiful. But there were not enough plugs in the room and some lamps were not working, so either all the ceiling lights were on or we were in the dark. It also seemed that the bedding was skimped on. The comforter/duvet my husband and I were using was old and lumpy due to being washed many times, so I was cold while sleeping. We had one pillow for each of us but they were flat. When I asked for more pillows, I was given one and told that was all the hotel had. My children used the pull out couch which was the most uncomfortable one I’ve ever used and you could feel every spring. Maybe an upgrade is needed…the Murphy bed was so comfy for my eldest but each bed only came with a light blanket that is meant to compliment a comforter so the kids were cold as well.
Théanna M.
Se hospedó 2 noches en mayo de 2024