Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 110 de 170 opiniones" "
10 - Excelente
110
Evaluación: 8 - Bueno. 46 de 170 opiniones" "
8 - Bueno
46
Evaluación: 6 - Aceptable. 5 de 170 opiniones" "
6 - Aceptable
5
Evaluación: 4 - Mediocre. 4 de 170 opiniones" "
4 - Mediocre
4
Evaluación: 2 - Terrible. 5 de 170 opiniones" "
2 - Terrible
5
9,2/10
Limpieza
9,2/10
Personal y atención
9,2/10
Servicios
8,8/10
Estado de la propiedad e instalaciones
8,8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Fathi
Viajó en grupo
8 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quite good hotel overall, keep it up!
Fathi
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Kara
Viajó por negocios, Viajó en grupo
20 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Kara
Se hospedó 3 noches en marzo de 2024
Respuesta de Priscilla el 22 mar. 2024
Dear Kara,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Serena Beach Hotel. We look forward to welcoming you back in the future for another serene and beautiful experience!
6/10 Aceptable
Mazaher
22 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good rooms service
Room cupboard door some tapes need fixing
Mazaher
Se hospedó 5 noches en febrero de 2024
Respuesta de Priscilla el 23 feb. 2024
Dear Mazaher,Thank you for taking a moment to share your feed back.We are glad to hear that you enjoyed your stay. Please allow me to express my apologies regarding the cupboard door which needed some taping and rest assured that all will be in order next time you stay with us. It is our hope that you will give us the opportunity to better serve you in the near future
8/10 Bueno
Songhai
Viajó con su familia
11 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
It was slightly overpriced for the meal packages based on the offerings.
Songhai
Se hospedó 2 noches en diciembre de 2023
Respuesta de Valentine el 13 feb. 2024
Dear Songhai,Thank you for sharing your feedback. We appreciate your perspective on the value of our meal packages. We strive to provide a balance between quality and pricing, and your input is valuable for continuous improvement. If there are specific aspects of the offerings that you feel could be enhanced or if you have any suggestions on how we can better align with your expectations, please feel free to share. We aim to ensure that our guests have a satisfying experience, and your insights contribute to that goal.
8/10 Bueno
Salimah
28 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place!
Salimah
Se hospedó 1 noche en enero de 2024
Respuesta de Priscilla el 7 feb. 2024
Dear Salimah,Thank you for taking a moment to share your feedback. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 Excelente
Kendra
25 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful result ! I will be back !
Kendra
Se hospedó 2 noches en enero de 2024
Respuesta de Priscilla el 7 feb. 2024
Dear Kendra,Thank you for taking a moment to share your kind feedback. We are so happy to hear that you had a wonderful stay with us . We look forward to seeing you again soon
8/10 Bueno
Alberto
Viajó con su pareja
28 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the grounds, the architecture of the place
Beach is just ok, and pool overcrowded
Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
Alberto
Se hospedó 3 noches en diciembre de 2023
Respuesta de Priscilla el 29 dic. 2023
Dear Alberto, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and views. We are sorry that you didnt enjoy much the food at the main restaurant. we shall ensure to take correct measures to improve on that. We hope you will give us another opportunity to better our services. Looking forward to welcoming you in the not too distant future.
10/10 Excelente
Michael
Viajó con su pareja, Viajó por negocios
24 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Michael
Se hospedó 2 noches en noviembre de 2023
Respuesta de Priscilla el 29 dic. 2023
Dear Michael, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and beach restaurant food. We are sorry that about the noisy disco from the next door hotel. we shall ensure to talk to them to reduce their volume and improve on your experience next time.Looking forward to welcoming you in the not too distant future.
10/10 Excelente
Samantha
21 oct. 2023
Samantha
Se hospedó 3 noches en octubre de 2023
Respuesta de Priscilla el 2 nov. 2023
Dear Smantha,Greeting from Serena Beach Resort & Spa,Thank you for your feed back much apreciated.Hoping to welcoming you to the Resort in the not too distannt fuiture. Thank you
10/10 Excelente
Angela
Viajó con su familia
1 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Angela
Se hospedó 3 noches en agosto de 2023
Respuesta de Priscilla el 4 sept. 2023
Dear Angela,Thank you for your feed back. we are happy to know that you had a nice stay with us. We look forward to seeing you again soon.
10/10 Excelente
Vikas, Sunnyvale
Viajó con su familia y niños pequeños
3 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Vikas
Se hospedó 1 noche en julio de 2023
Respuesta de Priscilla el 4 ago. 2023
Dear Vikas,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. We hope to host you again in the not too distant future.Thank you.
8/10 Bueno
Cliente verificado
25 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A good enough stay
Beautiful grounds.
Vast gardens and well maintained.
Decent beach front with some activities.
This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay.
That’s laudable
Where it lets down is the food.
Breakfast was decent but dinner was a huge letdown.
I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option.
I will never understood paying for things like water when you have a buffet.
What is one supposed to do?
Choke on meals.
Cliente verificado
Se hospedó 3 noches en julio de 2023
Respuesta de Priscilla el 26 jul. 2023
Dear Sir/Madam,Thank you for taking your time to share your experience during your recent stay. We are glad that you enjoyed the ambiance of the Resort however did not like the food options we offered. our chef is usually very flexible and would have customised something for you We have noted with concern on this area and will ensure to have more options next time you choose to stay with us. we hope you will give us another opportunity to better serve you in future.Thank you
8/10 Bueno
Jason
14 jul. 2023
Jason
Se hospedó 2 noches en julio de 2023
Respuesta de Priscilla el 4 ago. 2023
Dear Jason,Thank you for taking a moment to rate us. We are happy that you enjoyed your stay. We look forward to seeing you again soon. Thank you.
10/10 Excelente
Dianah
Viajó con su familia y niños pequeños, Viajó con su familia
13 jul. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
Dianah
Se hospedó 2 noches en julio de 2023
Respuesta de Priscilla el 19 jul. 2023
Dear Dianah,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. Thank you for apreciating our staff as well.We look forward to seeing you again soon.
10/10 Excelente
Peter
Viajó con su pareja, Viajó en grupo
6 jul. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it. Coming back for sure.
Peter
Se hospedó 2 noches en julio de 2023
Respuesta de Priscilla el 6 jul. 2023
Dear Peter,Thank you for taking time to share this great feed back. We are happy that you had an enjoyable stay with us. We hope to host you again in the not too distant future.Best Regards
10/10 Excelente
dawood, rockford
2 jul. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
dawood
Se hospedó 13 noches en junio de 2023
Respuesta de Priscilla el 26 jul. 2023
Dear Dawood,Thank you for this great feedback. we are glad to hear that you enjoyed your stay with us.We look forward to seeing you again soon.
8/10 Bueno
Samie
30 jun. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. The property is well kept. Most of the staff are very friendly
Samie
Se hospedó 2 noches en junio de 2023
Respuesta de Priscilla el 3 jul. 2023
Samie,Thank you for taking a moment to share your experience we are glad to hear that you enjoyed your stay. We look forward to welcoming you soon to the Resort.Thank you - Priscilla
2/10 Terrible
MWAYA
7 jun. 2023
MWAYA
Se hospedó 3 noches en mayo de 2023
Respuesta de Priscilla el 3 jul. 2023
Dear Mwaya,Thank you for staying with us.Regards - Priscilla
10/10 Excelente
Diane
6 jun. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed the Swahili atmosphere at the hotel, the International standards at the Spa, and the kind attention of all the staff I encountered.
Diane
Se hospedó 2 noches en junio de 2023
Respuesta de Anastasia el 23 jun. 2023
Dear Diane,Thank you for your fantastic feedback.We are glad that you enjoyed your stay with us and we look forward to hosting you in the not too distant future.Kind Regards
10/10 Excelente
Dale
Viajó con su pareja
27 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.
Dale
Se hospedó 3 noches en mayo de 2023
Respuesta de Anastasia el 29 may. 2023
Dear Dale,Thank you for your fantastic feedback.We are happy to note that Wilson and his staff took good care of you. Thank you for planning to visit us again soon, we will look forward to welcoming you back to the Resort.Kind Regards
10/10 Excelente
Michael
Viajó con su pareja
25 may. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.
Michael
Se hospedó 3 noches en mayo de 2023
Respuesta de Anastasia el 26 may. 2023
Dear Michael,Thank you for your fantastic feed back really appreciated.We are glad that you enjoyed your stay with us. We will look forward to welcoming you back.Kind Regards,
10/10 Excelente
Akbarali
21 may. 2023
Akbarali
Se hospedó 3 noches en mayo de 2023
Respuesta de Anastasia el 23 jun. 2023
Dear Akbarali,Thank you for staying with us.We look forward to welcoming you back soon.Kind Regards,Anastasia
10/10 Excelente
Amina
Viajó con su familia
16 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Älskade stället! Bra service, vackermiljö och utomordentlig service.
Amina
Se hospedó 7 noches en mayo de 2023
Respuesta de Anastasia el 17 may. 2023
Dear Amina,Thank you for the positive feedback.We are glad that you enjoyed your stay.Looking forward to welcoming you back soon.Kind Regards
10/10 Excelente
Mark
Viajó con su pareja
13 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
Mark
Se hospedó 3 noches en mayo de 2023
Respuesta de Anastasia el 17 may. 2023
Dear Mark,thank you for your great feedback. We are pleased to note that you thoroughly enjoyed your stay with us and the special mentions have been relayed to the staffs accordingly.We do look forward to welcoming you back in the not too distant future.Kind Regards
10/10 Excelente
Rachel
10 may. 2023
Rachel
Se hospedó 2 noches en mayo de 2023
Respuesta de Anastasia el 1 jun. 2023
Dear Rachel,Thank you staying with us.We look forward to welcoming you again.Kind Regards
10/10 Excelente
Sabina
10 may. 2023
Sabina
Se hospedó 1 noche en mayo de 2023
Respuesta de Anastasia el 1 jun. 2023
Dear Sabina,Thank you for staying with usWe look forward to welcoming you back to the Resort.Kind Regards
10/10 Excelente
Christian
16 feb. 2023
Christian
Se hospedó 3 noches en febrero de 2023
Respuesta de Anastasia el 20 feb. 2023
Dear Christian,Thank you so much for the great feedback, much appreciated.We are glad that you were extremely happy with your stay with us.We look forward to welcoming you back to the Resort.Kind Regards,Anastasia
10/10 Excelente
Rupin
Viajó con su pareja
30 ene. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners.
We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
Rupin
Se hospedó 4 noches en enero de 2023
Respuesta de Anastasia el 31 ene. 2023
Dear Rupin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us. Your excellent feedback on Eric and David will be shared with them.Looking forward to welcoming you back soon
10/10 Excelente
Martin
Viajó por negocios
30 ene. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very nice old style hotel
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception.
The food was nice and reasonably priced. I would stay again
Martin
Se hospedó 4 noches en enero de 2023
Respuesta de Anastasia el 31 ene. 2023
Dear Martin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us.Looking forward to welcoming you back soon
10/10 Excelente
Elijah
6 ene. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Elijah
8/10 Bueno
Ndegwa
Viajó con su familia
5 ene. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
Ndegwa
Respuesta de Anastasia el 6 ene. 2023
Dear NdegwaThank you for your great feedback on excellent food and good facility. We have noted on the waiting staff and have taken measures to ensure no delays.We look forward to welcoming you back to the Resort.Kind Regards,
8/10 Bueno
castro
Viajó con su pareja
20 dic. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is great . Only fault is no CCTV on property in the event of mishap. Got my shoes stollen at pool area and security couldn’t do much. Could have been worse (wallet or phone) .
Other than that, it’s good property for both couples and Family vacation.. Staff and service is general is excellent.
castro
Respuesta de Anastasia el 26 dic. 2022
Dear Castro,Thank you for your feedback., much appreciated.The Resort is in the process of installing CCTV , we highly regret this incidence. Thank you again for the good feedback on the property, staff and service..We do hope to host you in the not too distant future.Kind Regards,
2/10 Terrible
David
Viajó por negocios
11 dic. 2022
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
A disappointment to Serena
Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,
David
Se hospedó 2 noches en diciembre de 2022
Respuesta de Priscilla Katana el 15 dic. 2022
Thank you for feedback , We regret that we did not deliver our usual standard of service. it is our hope that you will give us another opportunity to better serve you in future.sincerely -Serena Beach Resort Team
8/10 Bueno
Karl
15 nov. 2022
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Beach nice but to much harassment from locals for business .locals are aloud to use beach and at high tide walk through hotel to exit.not a place for children as they have nothing to do other then pool
Karl
Se hospedó 4 noches en noviembre de 2022
Respuesta de Anastasia el 21 nov. 2022
Dear Karl,Thank you for your feedback. We note of the harassment at the beach and have addressed it accordingly. Will ensure that this does not happen again. The hotel has a little explorers club for children that takes care of them from 10am to 8pm. Apart from swimming the children have opportunities to feed the fish, treasure hunts, painting, sand games among others. Given another opportunity we will be able to engage them.Thank you for the opportunity to host you and we do loo forward to welcome you and the family back to the Resort in the not too distant future.Kind Regards,Anastasia
10/10 Excelente
Michael
Viajó con su pareja
25 oct. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel and grounds are very beautiful as is the beach area. The food was outstanding, a real highlight of our stay and we were hugely impressed by its standard. Finally, the staff couldn't have been nicer or more helpful on top of their overall professionalism
Michael
Se hospedó 2 noches en octubre de 2022
Respuesta de Anastasia el 2 nov. 2022
Dear Michael,Thank you for your great feedback.we are happy that you enjoyed your stay with us and will look forward to welcoming you back to the Resort.Kind RegardsAnastasia
10/10 Excelente
Dee Ann
Viajó con su familia
26 ago. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I’ve stayed at several Serena properties in Kenya and they have all been wonderful. Buffets were delicious. Many choices. We did a sea turtle release.
Dee Ann
Se hospedó 2 noches en agosto de 2022
Respuesta de Anastasia el 1 sept. 2022
Dear Dee Ann,thank you for your great feedback. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Resort.Kind Regards
10/10 Excelente
ISSIAKA
Viajó con su pareja
1 jul. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cadre de l'hébergement en pleine nature. Architecture et agencement des logements.
ISSIAKA
Se hospedó 3 noches en junio de 2022
Respuesta de Anastasia el 1 jul. 2022
Thank you very much, we look forward to welcoming you again in the not too distant future.
10/10 Excelente
Samuel
Viajó con su familia
16 abr. 2022
Le gustó: Limpieza, personal y atención
Beautiful serene place to relax with Family, Great hospitality from reception to room service and care to exceptional staff at the restaurant. We really enjoyed our time at this Serena. Have stayed at Serena Nairobi,,,this outdid it. Great service! Beautiful beaches, outdoor and swimming pool.
Samuel
Se hospedó 4 noches en abril de 2022
Respuesta de Anastasia el 26 abr. 2022
Thank you for the positive feedback. We look forward to hosting you in the not too distant future
6/10 Aceptable
Jama
11 mar. 2022
Jama
Se hospedó 1 noche en marzo de 2022
Respuesta de Alphaxad Chege el 21 mar. 2022
Dear Jama
Thanks for the rating. We are happy if you could share your experience and how you feel we can make it better.
My email is alphaxad.chege@serenahotels.com
WIth kind regards
Alphaxad Chege
General Manager
10/10 Excelente
nahla
5 mar. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful resort. Great food. Lovely service and amazing spa.
nahla
Se hospedó 5 noches en febrero de 2022
Respuesta de Alphaxad Chege el 21 mar. 2022
Dear Nahla
We are pleased to learn that you had a great stay at the Resort and you enjoyed the food, service and the spa services.
We look forward to hosting you again.
Meanwhile we will share your feedback with our staff to keep them doing the great job they are doing.
With kind regards
Alphaxad Chege
General Manager
10/10 Excelente
Cliente verificado
4 ene. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 7 noches en diciembre de 2021
Respuesta de Kennedy. el 22 ene. 2022
Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future.
Kind Regards,
Kennedy.
10/10 Excelente
Manuel
10 dic. 2021
Manuel
Se hospedó 3 noches en diciembre de 2021
Respuesta de Kennedy. el 22 ene. 2022
Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future.
Kind Regards,
Kennedy.
10/10 Excelente
FREDRICK
20 nov. 2021
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Spa
FREDRICK
Se hospedó 1 noche en noviembre de 2021
Respuesta de Anastasia el 22 nov. 2021
Dear Fredrick,
Thank you for choosing to stay with us and for taking your time to send your review.
We look forward to welcoming you again in the not too distant future.
Kind Regards,
Anastasia
10/10 Excelente
Manuel
17 nov. 2021
Manuel
Se hospedó 3 noches en noviembre de 2021
Respuesta de Kennedy. el 18 nov. 2021
Thank You and looking forward to welcoming you again.
10/10 Excelente
Tom
9 nov. 2021
Tom
Se hospedó 4 noches en noviembre de 2021
Respuesta de Kennedy. el 18 nov. 2021
Thank You and looking forward to welcoming you again.
8/10 Bueno
George
22 oct. 2021
George
Se hospedó 14 noches en octubre de 2021
Respuesta de Kennedy. el 18 nov. 2021
Thank You and looking forward to welcoming you again.
8/10 Bueno
Helen
1 oct. 2021
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Beautiful ambiance
The hotel has a beautiful ambiance. Beautiful scenery. However, it is a little bit old. We had incidents with our toilet flooding. But the staff was accommodating and fixed the issue instantly. Overall, beautiful experience.
Helen
Se hospedó 1 noche en septiembre de 2021
Respuesta de Alphaxad Chege el 9 oct. 2021
Dear Helen
We are delighted to note that you had a great stay with us and enjoyed the scenery and ambiance. We are glad that the staff promptly attended the the issues in the room.
We look forward to hosting you again soon.
With Kind regards
Aphaxad Chege
8/10 Bueno
Mahaboob
21 sept. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mahaboob
Se hospedó 3 noches en septiembre de 2021
Respuesta de Kennedy. el 18 nov. 2021
Thank You and looking forward to welcoming you again.
2/10 Terrible
Mohamed
Viajó por negocios
19 ago. 2021
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awful and painful checkout
Had to change my room. No lights at the room at midnight. Checkout was horrible experience as they wanted me to pay for invoices that were not mine and i even didnt go for that restaurant
Mohamed
Se hospedó 1 noche en agosto de 2021
Respuesta de Alphaxad Chege el 19 ago. 2021
Dear Mr. Mohamed
We sincerely apologize for the bad experiences at the hotel. We value all our guests and have taken steps to ensure the same do not re occur.
We remain committed to always offer our guests services beyond their expectations.
We hope you will give us another chance to correct this.
With kind regards
Alphaxad Chege
General Manager
4/10 Mediocre
Mohamed
Viajó por negocios
18 ago. 2021
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bad
A day and half out of the days to get internet.
Mohamed
Se hospedó 2 noches en agosto de 2021
Respuesta de Alphaxad Chege el 19 ago. 2021
Dear Mr. Mohamed
We regret the situation that was caused by a technical failure of one access points that took time to resolve.
The same was however resolved
Our sincere apologies.
With kind regards
Alphaxad Chege