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Opiniones sobre Stoney Creek Hotel Quad Cities - Moline

2.5 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 559 de 1001 opiniones" "
Evaluación: 8 - Bueno. 202 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 94 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 77 de 1001 opiniones" "
Evaluación: 2 - Terrible. 69 de 1001 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Beth

Viajó con su familia
Le gustó: Servicios
Helpfullness of the staff, excellent service at checkin
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 21 may. 2024
We're thrilled to hear that our staff was helpful and provided excellent service during your check-in. Thank you for acknowledging their efforts!

10/10 Excelente

Robin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful facilities. Location is convenient and within walking distance of the river, restaurants and attractions. Reserved a king bed and got 2 doubles, but was comfortable and worked for us. 3 people called off work that morning so no hot breakfast options, staff was trying his best to accommodate everyone.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 21 may. 2024
Thank you for sharing your experience! We're glad you found our facilities beautiful and enjoyed our convenient location. Apologies for the mix-up with your room, but we're pleased to hear it still worked out for you. We appreciate your understanding regarding the breakfast situation and the efforts of our staff to make the best of it.

10/10 Excelente

Joyce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

James

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Close to the Mark.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 21 may. 2024
Thank you for your feedback. We'll strive to improve and meet your expectations next time.

10/10 Excelente

Stefani

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
For the price 5 stars!
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 19 may. 2024
Thank you for taking the time to leave us a glowing review, Stefani! We are happy to hear your enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Reginaldo

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely recommend
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 19 may. 2024
Thank you for taking the time to leave us a glowing review, Reginaldo! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Bueno

Kristen

Viajó con su pareja
Le gustó: Limpieza, personal y atención
It was a nice area, convenient to get to places and nice property. Thermostat in room didn’t work.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 17 may. 2024
Thank you for taking the time to leave us a review and share your concerns with the thermostat. We hope to welcome you back again soon and exceed your expectations!

10/10 Excelente

Ryan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, wonderful staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Abby el 17 may. 2024
Thank you for your wonderful review, Ryan! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excelente

Mary L

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a busy hotel the night we stayed but our room on the 4th floor was clean, quiet & comfortable. The location was great, right on the riverwalk, near the convention center & amongst a number of large hotels. After a full day of driving, we enjoyed a stroll, a drink & dinner nearby. The hotel also provides breakfast that is better than most. Lovely. I would gladly stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 16 may. 2024
Thank you for sharing your great experience, Mary! We are so glad you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excelente

Pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pet friendly, security.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 15 may. 2024
Thank you for taking the time to leave us a glowing rating, Pamela! We are excited to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excelente

Jean

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property, in a great location and it was clean, with a great staff!
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 13 may. 2024
Thank you for your glowing review, Jean! We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excelente

Carol

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Have stayed at this property many times & always have a great experience here. Excellent place to stay!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 11 may. 2024
Thank you for your glowing review, Carol! We appreciate your time and hope to welcome you back again soon.

8/10 Bueno

Jessica

Se hospedó 2 noches en abril de 2024
Respuesta de Abby el 11 may. 2024
Thank you for your glowing review, Jessica! We hope to welcome you back again soon.

10/10 Excelente

Amanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and comfortable
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 6 may. 2024
Thank you for your review, Amanda! We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excelente

Rebecca

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
None
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 6 may. 2024
Thank you for taking the time to leave us a great rating, Rebecca! We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Bueno

Carla

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Attractive hotel; toilets and vanity too low.
Se hospedó 1 noche en mayo de 2024
Respuesta de Abby el 5 may. 2024
Thank you for taking the time to provide us your feedback, Carla. We hope to welcome you back again soon and exceed your expectations.

10/10 Excelente

Leisa

Viajó con su familia
We loved this hotel!
Se hospedó 2 noches en mayo de 2024
Respuesta de Abby el 4 may. 2024
Thank you for taking the time to leave us a great review, Leisa! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon

6/10 Aceptable

Amy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 5 may. 2024
We are sorry to hear about your poor experience, Amy. Please do not hesitate to reach out to a member of our staff to further discuss your stay. We hope you decide to give us another chance in the future!

4/10 Mediocre

Kurt

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
The pool area was filthy
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 3 may. 2024
We are very sorry for your poor experience, Kurt, and will promptly tend to the issues you shared in your review. We hope to welcome you back again soon and exceed your expectations!

10/10 Excelente

jonathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was good
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 1 may. 2024
Thank you for taking the time to leave us a perfect rating, Jonathan. We are so happy you enjoyed your stay and look forward to welcoming you back again soon!

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked the overall rustic atmosphere. Room was very nice size. Staff was friendly and helpful. We had a nice stay considering that the hotel was fully booked.
Se hospedó 2 noches en abril de 2024
Respuesta de Abby el 29 abr. 2024
Thank you for taking the time to share your feedback, Michael! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Otis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was cool!!
Se hospedó 2 noches en abril de 2024
Respuesta de Abby el 25 abr. 2024
We're absolutely thrilled to hear that you had such a fantastic experience with us. It's always wonderful to know that our efforts to provide top-notch service are appreciated by our guests. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for another amazing stay!

2/10 Terrible

Tracy

Viajó con su familia y niños pequeños
No le gustó: Limpieza
I couldn’t check into the hotel until after 3 o’clock and then check out was by 11 so I didn’t get 24 hours in this hotel that I paid $250 a night for I was right outside the pool with children and had a bunch of grown men waving at my daughters through the windows and then The noise in the room was absolutely ridiculous. We were outside the pool so everybody was there till midnight and then after that, they were running around the halls throwing balls on the walls smoke alarm went off at 11:30.so now everybody in my room is awake then you could hear someone vacuuming at 3 AM. This was the most horrible experience I’ve ever had in a hotel in my life for $250. I think I need a refund.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 25 abr. 2024
I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that your stay did not meet your expectations, especially regarding noise disturbances and inappropriate behavior near the pool area.We take guest feedback very seriously, and I assure you that your concerns will be addressed with our management team immediately. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused during your stay.Please accept our sincerest apologies, and we would like to extend an invitation to reach out to our customer service team directly to discuss your concerns further and explore possible solutions, including a refund for the inconvenience you experienced. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a pleasant stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

6/10 Aceptable

Carolyn, Moline

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
They were really busy, which is a good thing. Unfortunately, that meant when my room was not necessarily up to their standards (damaged locks, fire alarm issues, etc), there were no other options. The staff was very friendly and helpful as much as they were able to be and discounted the room for the trouble. Lots of children making noise late into evening so it’s definitely a family-friendly hotel :-)
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 22 abr. 2024
Thank you for taking the time to share your feedback, Carolyn. We are terribly sorry for the issues you encountered during your stay and hope to welcome back again soon to exceed your expectations!

10/10 Excelente

Alicia

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 11 may. 2024
Thank you for your glowing review, Alicia! We hope to welcome you back again soon.

2/10 Terrible

Brent

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff failed to address an issue with some very loud guests and their extended friends who were either staying in other rooms or exciting and re-entering the room adjacent to ours on the 3rd floor constantly between 10pm and 3.50am. The 'Moose Room.'. These guests went outside at around 3am and had a very loud argument that I am certain other guests were woken up by.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 22 abr. 2024
We are very sorry for your poor experience, Brent. We strive to present each guest with a comfortable, relaxing stay, and it is clear that we fell short in this case. As we continue making improvements to our hotel, we hope you will give us another chance to exceed your expectations.

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Awesome!
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 22 abr. 2024
Thank you for taking the time to leave us a perfect rating, Amy! We hope to welcome you back again soon.

10/10 Excelente

marilyn, Marion

Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 11 may. 2024
Thank you for taking the time to leave us a great review, Marilyn! We hope to welcome you back again soon.

10/10 Excelente

Dan

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was nice and clean. Staff were very friendly. Nice walk to Vibrant Arena.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 17 abr. 2024
Thank you for taking the time to leave us a great review, Dan! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención
Great location for event at the arena. Would recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 17 abr. 2024
Thank you for taking the time to leave us a great review, James! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Trudy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We attended a concert at Vibrant arena, so we loved the proximity to that venue.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 17 abr. 2024
Thank you for taking the time to leave us a review, Trudy! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Donna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location - easy walk to arena
Se hospedó 2 noches en abril de 2024
Respuesta de Abby el 15 abr. 2024
Thank you for taking the time to leave us a great review, Donna! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

ERNIE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic place would love to stay again!
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 15 abr. 2024
Thank you for taking the time to leave us a great review, Ernie! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Bueno

Sulejman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 17 abr. 2024
Thank you for taking the time to leave us a rating, Sulejman. We are happy to hear you enjoyed your stay and hope to exceed your expectations during your next trip!

10/10 Excelente

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy and convenient check in. Rooms are spacious and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 15 abr. 2024
Thank you for taking the time to leave us a great review, Alan! We are so excited to hear you enjoyed your stay and look forward to welcoming you back again soon.

2/10 Terrible

Mary Ellen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Liked being close to venue!👍❤️
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 15 abr. 2024
We are so happy to hear that you enjoyed our close proximity to the venue, Mary. We hope to welcome you back again soon and exceed your expectations.

2/10 Terrible

Michelle

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I didnt like management!
Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 15 abr. 2024
We are very sorry to hear about your poor experience, Michelle. Please feel free to reach out to us at the property to further discuss your stay.

8/10 Bueno

Ladaetra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was nice and clean
Se hospedó 2 noches en abril de 2024
Respuesta de Abby el 15 abr. 2024
Thank you for taking the time to leave us a review, Ladaetra! We hope to exceed your expectations in the future.

8/10 Bueno

Destiny

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
everything was great except the pool area. there were candy wrappers all over the ground and jacuzzi had a lot of sand in it??
Se hospedó 1 noche en abril de 2024
Respuesta de Tristen Werner, Supervisor el 10 abr. 2024
Dear Destiny, We're thrilled to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the pool area cleanliness. Your feedback is valuable, and we'll address this with our team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Thank you, Tristen Werner

4/10 Mediocre

John, ENGLEWOOD

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very low on staff. Bartender would not wait on tables and had his kids and wife in there. Hotel is a kid hotel and has pool birthday parties which was not advertised. Candy all over floors and stairs. Breakfast area empty numerous days. Maid service horrible but sure want tips. Front desk girls were nice but horribly overworked. They cannot be at front desk and do numerous other things. Very poorly ran.
Se hospedó 5 noches en abril de 2024
Respuesta de Silas el 9 abr. 2024
Thank you so much for taking the time to leave this review. We will use this as a coaching moment with the team and management to ensure this kind of experience does not happen in the future. We would love the opportunity to provide a better experience in the future for you.

10/10 Excelente

Daniel

Good
Se hospedó 1 noche en abril de 2024
Respuesta de Silas el 9 abr. 2024
Thank you for taking the time to leave this feedback. We are thrilled that you had a great experience and look forward to seeing you in the near future!

10/10 Excelente

Kalina

Se hospedó 1 noche en abril de 2024
Respuesta de Abby el 27 abr. 2024
Thank you for your glowing rating, Kalina! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Kevin

Enjoyed our stay there , thanks .
Se hospedó 1 noche en marzo de 2024
Respuesta de Silas el 9 abr. 2024
Thank you so much for taking the time to leave this review. We are thrilled that you had a great experience and hope to see you soon!

10/10 Excelente

Keenan

Se hospedó 2 noches en marzo de 2024
Respuesta de Abby el 21 abr. 2024
Thank you for leaving us a great review, Keenan! We hope to welcome you back again soon.

10/10 Excelente

TERESA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Silas el 9 abr. 2024
Theresa, thanks for leaving us your feedback! We are thrilled that we were able to provide a 5/5 experience and look forward to seeing you again in the near future!

6/10 Aceptable

Randi

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Silas el 9 abr. 2024
Randi, thank you for taking the time to leave this review. We look forward to seeing you in the future and providing a perfect experience!

8/10 Bueno

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We like to stay at Stoney Creek Inn and walk to concerts at Vibrant Arena. Very convenient and safe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tristen Werner, Supervisor el 10 abr. 2024
Hello Sandra,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay with us at Stoney Creek Inn and found our location convenient and safe for attending concerts at Vibrant Arena. We look forward to welcoming you back again soon!Thank you, Tristen Werner

10/10 Excelente

Barbara

It's a great location. Loved the location and our room!
Se hospedó 1 noche en marzo de 2024
Respuesta de Silas el 9 abr. 2024
Thank you for taking the time to leave this response, Barbara. We are so happy you enjoyed your stay and look forward to seeing you again in the near future!

10/10 Excelente

Alan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in as always. Close to the Vibrant arena.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tristen Werner, Supervisor el 9 abr. 2024
Hello Alan,Thank you for your positive feedback! We're glad to hear that you found our check-in process easy and enjoyed our proximity to the vibrant arena. We look forward to welcoming you back soon!Thank you, Tristen Werner

10/10 Excelente

Nicole

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Adorably themed, cozy, roadside stop. Great place to spend a night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor, Tristen W. el 3 abr. 2024
Dear Nicole,Thank you for your delightful review! We're glad you enjoyed our themed and cozy atmosphere. We hope to welcome you back for another great night's stay! Warm Regards, Tristen Werner