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Opiniones sobre Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 431 de 922 opiniones" "
Evaluación: 8 - Bueno. 308 de 922 opiniones" "
Evaluación: 6 - Aceptable. 106 de 922 opiniones" "
Evaluación: 4 - Mediocre. 39 de 922 opiniones" "
Evaluación: 2 - Terrible. 38 de 922 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Las personas de cuarto a un lado del mío estuvieron tocando la puerta toda la noche
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 6 sept. 2023
Thank you for staying with us.

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo en excelentes condiciones
Se hospedó 2 noches en agosto de 2022
Respuesta de GM el 1 sept. 2022
We appreciate your feedback and thank you for staying with us.

10/10 Excelente

Fernando, San José, Costa Rica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable estadía en un hotel limpio y bien mantenido y muy cómodas las habitaciones.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 17 sept. 2018
Thank you very much for your review.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Convenient for us.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

William G

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Se hospedó 1 noche en mayo de 2024
Respuesta de G. el 4 may. 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 Mediocre

Deborah

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 28 abr. 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 Excelente

Linda

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was in a convenient location to my meeting.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
Thank you for completing the survey and staying with us.

6/10 Aceptable

Brandy

Viajó en grupo
No le gustó: Personal y atención
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 Excelente

Abdelaziz

Viajó por negocios
Le gustó: Limpieza, personal y atención
Its quite and nice but the only bad thing is the say 50 bucks deposit
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 Bueno

john

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Once we got the TV figured out everything else was fine
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 Aceptable

Deb

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The place was quiet. They are doing construction work around there so should be nice when they are done.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 20 abr. 2024
We appreciate your feedback and thank you for staying with us.

4/10 Mediocre

Laura

Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 20 abr. 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 Aceptable

Michael

Le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 28 abr. 2024
Thank you for sharing your experience.

2/10 Terrible

Sandy

Se hospedó 1 noche en abril de 2024
Respuesta de GM el 10 may. 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 Excelente

Abby, Wisconsin Rapids

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 20 abr. 2024
Thank you for sharing your feedback.

10/10 Excelente

Erica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 20 abr. 2024
Thank you for staying with us.

10/10 Excelente

Erica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 20 abr. 2024
Thank you for staying with us

10/10 Excelente

Lori

Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
Thank you for completing survey.

6/10 Aceptable

Alexa

Viajó con su familia, Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 7 abr. 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Aceptable

Gina

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 25 mar. 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Mediocre

HAYWARD

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 31 mar. 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Mediocre

Keith, Mesa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was dirty.. hair in the shower ..will not stay here again
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 24 mar. 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Excelente

Wesley

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Great staff. Could us a little better cleaning. Breakfast was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 23 mar. 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Bueno

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a very comfortable stay
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 23 mar. 2024
Thank you for sharing your feedback.

8/10 Bueno

Patricia

Viajó con su familia
Nothing fancy but was clean and good one night stay while in QC.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 21 mar. 2024
Thank you for sharing feedback.

4/10 Mediocre

Kim

No le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 21 mar. 2024
Thank you for sharing your feedback.

2/10 Terrible

Kimberly, Walclott

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 21 mar. 2024
We apologize for any inconvenience.

4/10 Mediocre

Kim

Viajó con su familia
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 15 mar. 2024
We apologize for any inconvenience

2/10 Terrible

Amir

Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 21 mar. 2024
Thank you for sharing your feedback.

10/10 Excelente

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean comfortable stay
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 5 mar. 2024
Thank you for sharing your experience.

10/10 Excelente

Harry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great, clean room. Excellent breakfast. Reasonably priced.
Se hospedó 4 noches en febrero de 2024
Respuesta de GM el 23 feb. 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Excelente

ERDEM, Miami

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
conveniently close to the airport
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 23 feb. 2024
Thank you for completing survey and staying with us.

10/10 Excelente

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 19 feb. 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 19 feb. 2024
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 Excelente

ed

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Se hospedó 2 noches en febrero de 2024
Respuesta de GM el 19 feb. 2024
We’re glad that my staff took care of you during your stay.

8/10 Bueno

Teresa

Viajó con su familia
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
Se hospedó 2 noches en febrero de 2024
Respuesta de GM el 19 feb. 2024
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 15 feb. 2024
We appreciate your feedback and thank you for staying with us.

6/10 Aceptable

Laurie

Viajó por negocios
No le gustó: Personal y atención, servicios
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 15 feb. 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Bueno

Carol

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 15 feb. 2024
Thank you for sharing your thoughts.

10/10 Excelente

Carol

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 15 feb. 2024
Thank you for completing this survey.

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención
Very clean room
Se hospedó 4 noches en enero de 2024
Respuesta de GM el 15 feb. 2024
Thank you for sharing your experience and staying with us.

2/10 Terrible

James

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 3 feb. 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Bueno

Nicole

Viajó con su familia y niños pequeños
Le gustó: Limpieza
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 22 ene. 2024
Thank you for your feedback.

2/10 Terrible

Douglas

Se hospedó 1 noche en enero de 2024
Respuesta de GM el 15 feb. 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Aceptable

Janell

Viajó por negocios
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 15 feb. 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Aceptable

Diane

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 15 feb. 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Bueno

Andrea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 15 feb. 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 4 ene. 2024
Thank you for completing survey

6/10 Aceptable

henry

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Pool was dirty water was cloudy Room was dirty
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 4 ene. 2024
Thank you for staying

6/10 Aceptable

Jacob

Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 4 ene. 2024
Thank you for staying