Moab review
Thank you for allowing us to stay in your home for our Spring Break family vacation. We enjoyed the layout of the space, it was accommodating for three families with a total of 5 adults and 6 kids. Bathrooms in each room was a big plus, and we enjoyed the hot tub every night.
However, there are some things we wanted to make you aware of that were less than ideal. Our hope in sharing this is that you will improve the experience for the next family.
To start, there weren’t enough basic amenities. We ran out of trash bags, toilet paper and paper towels. There was barely enough dish soap, and we didn’t receive any sponges. This made using the kitchen stressful. Had we known, we would have brought our own items.
The smoke detector was also not functional. It would beep at random times, even in the middle of every night, requiring us to get up and turn it off. We tried removing the battery and detaching the system, but nothing worked. This was an annoyance that could have been prevented.
When the dresser in the master bedroom had the drawers open, it fell on one of our toddlers. Thankfully an adult was in the room and there was no serious harm done outside of a bruised head. Cheaply made dressers of that height should be secured to the wall, especially in a vacation rental. This is a big request of ours that you fix for the next family.
To top it all off, we killed two cockroaches in the house during our stay: one in the kitchen and one in the master bedroom.
We tried to reach out to the rental company, Vacasa, multiple times to work through our issues real-time, but no one ever picked up the phone (after hours of wait time). We never received an emergency contact number for a local contact for the duration of our stay.
For the price of this home, we feel strongly that all of these incidents could have been avoided had more care and attention been given to us and the home. We hope these improvements are made for the next families stay.