Linda, I'm not sure if this was intended for the hotel or Expedia. As this review is for the hotel, we didn't take any money from you & we are unable to refund it. We suggest you call Expedia customer service to get the issue resolved.

Cynthia, We are very sorry our staff fell short on completing their duties. We are working hard to get everything up and running as quickly as possible with our remodel & sometimes we fail. We have reached out to Expedia and have requested a partial refund for your stay. Total of 32.40 that's 15.00 er night off room charge plus tax. We hope your time spent in Missoula this weekend was enjoyable.

Thank you for taking the time to write this review. We do have a gym however due to our renovations it is not accessible. Ice machine, & pop vending machines are located at end far end of walkway near the office section. If you contacted the front desk, they should have been able to get another refrigerator to your room. We apologize for any inconvenience to you.

Thank you for taking the time to write this review. We are a little confused as to what happened as our records indicate that you made the reservation it came through to our system at 8:46 pm. The desk clerk checked you in & you signed the registration card with your name on it at 9:46. Your Visa card was given to the desk clerk & approved for the stay. If we didn't have that information in the system we never would have been able to check you in. Whatever the issue was we apologize & hope your time spent in Missoula was enjoyable.

Thank you for taking the time to give us five stars. We hope you enjoyed your time spent in Missoula.

Please accept our apologies for the issue you had. Our housekeepers are not supposed to clean with bleach. We have other approved disinfectants they should be using.

Thank you for your feedback. Sorry for the inconvenience we are going through a remodel. Hearing from our valued guests is essential to us, thank you for reaching out.

Thank you for taking the time to write a review. Most of our rooms will be remodeled before summer. Rooms closer to the office, will not be completed before the busy season begins. We hope your time spent in Missoula was enjoyable.

Thank you for your feedback. Hearing from our valued guests is essential to us. Thank you for taking the time to write a review.

We are very sorry you were given a room that wasn't very clean. If you contacted the front desk they would have been able to move you to another room that was remodeled. Unfortunately when guests arrive our system automatically picks the room & we do our best to try & move you to one of the remodeled rooms unless we are busy.

Lesley, we do want to apologize it was our hot water heater that went out that day. No hot water in the building. I'm sorry that our desk clerk may not have communicated with you the right wording. He did write down in the comment that he told you to contact Expedia to get your refund. As you booked & paid for your room with them. Please contact them about getting that back..

Kerri, We want to thank you for taking the to write a review. We apologize for the condition you found your room. Clearly housekeeping dropped the ball & maintenance needs to do some repairs If you had contacted the front desk they should have moved you to another room. We hope your time spent in Missoula was enjoyable.

We apologize for the inconvenience, we recently remodeled most of our queen rooms & turned them into kings. Unfortunately, our order for new pillows just came in. All kings will have 4 pillows once we get everything finished. If you called the front desk they should have been able to handle the issues you had with the heater & the guest above you. We hope your time in Missoula was enjoyable.

Mandy, I'm very sorry to hear about your experience with us. I talked to my desk clerks & informed them of your situation. They are always supposed to knock before entering a room just in case they do have the wrong room. We're not sure who was walking around at 6:00 AM playing their guitar had this been reported to the front desk we may have been able to get that guest to return to his room. I have given you a discount on your reservation & a total of 43.20 has been put back on the credit card

We want to thank you for taking the time to write a review. We are sorry to hear that housekeeping doesn't seem to be double checking the hair dryers. If you travel at all just know almost all hotels authorize your credit card for an incidental fee. Your card upon check out was charged the total your room was booked at & the extra 25.00 will eventually go any as it was only pending not an actual charge.

Thank you for taking the time to write this review. We are super excited that we are finally getting our remodeling o the rooms done. This spring getting the building painted & the parking lot redone too. Then we'll move on to landscaping.

Kirk, Thank you for taking the time to write a review. We hope your time spent i Missoula was enjoyable.

Karl, Thank you for taking the time to write this review we hope you enjoyed your time spent in Missoula.

Thank you for taking the time to write this review. We will bring tis to the attention of our head housekeeper. We hope your time spent in Missoula was enjoyable.

Thank you for writing a review we hope you enjoyed your stay with us.

Thank you for taking the time to write a review. We hope your time spent in Missoula was enjoyable.

We highly appreciate your feedback. Thank you very much for considering us for your stay. It was our greatest pleasure to have served you. We look forward to having you as our guest again in future.

Thank you, We hope your time spent in Missoula was enjoyable.

Thank you for giving us the opportunity to serve you. We hope your time spent in Missoula was enjoyable.

We are in the process of remodeling our rooms unfortunately the rooms we had available during your stay were not any that had started to be remodeled. We are so sorry for the inconvenience.

We are sorry to hear about your experience we are in the process of remodeling all of our rooms. Not sure why one of the employees had tried going into any room that late at night unless it was my desk clerk double checking to see if a room was clean for a guest. We do apologize for that.

Thank you we hope your time spent in Missoula was enjoyable.

We hope your stay in Missoula was enjoyable.

We hope your stay in Missoula was enjoyable.

Thank you we hope your time spent in Missoula was enjoyable.

We sincerely apologize that your stay with us fell short of your expectations. Our team is always trying to improve our property and will use your feedback to help us do just that. Thank you for taking a moment to share your thoughts. New furniture coming in January & we will double check the outlets in the rooms.

We hope your time spent in Missoula was enjoyable.

We hope you enjoyed your time spent in Missoula.

Thank you for taking the time to write a review. We hope your time spent in Missoula was enjoyable.

I'm sorry but the manager is a woman & wasn't working when you checked in. I will double check to see who was working and have a discussion with them about your interaction with them. I do apologize for the for that. I hope your time spent in Missoula was amazing. If you came for the game it was.

We sincerely apologize that your stay with us fell short of your expectations. Our team is always trying to improve our property and will use your feedback to help us do just that. Thank you for taking a moment to share your thoughts.

Hearing from our valued guests aids our constant growth and improvement, so thank you for reaching out. We truly regret that we dropped the ball on providing the comfort we are known for during your most recent visit. Please accept our sincere apologies that our accommodation fell below your expectations.

Thank you for taking the time to describe your experience with us. We are disheartened to know that we were unable to impress you.

Thank you for taking the time to describe your experience with us. We are disheartened to know that we were unable to impress you.

Thank you for taking the time to describe your experience with us. We are disheartened to know that we were unable to impress you.

Thank you, we hope your time spent in Missoula was enjoyable.

Thank you for taking the time to describe your experience with us. We are disheartened to know that we were unable to impress you.

Thank you, we hope your time spent in Missoula was enjoyable.

Thank you for the review. We hope your time spent in Missoula was enjoyable.

Thank you for taking the time to describe your experience with us. We are disheartened to know that we were unable to impress you. Your feedback is important to us as we always want to know what our guests are thinking so we can improve.

We appreciate your feedback. We're sorry to hear about any issues or disappointment in the experience you described

We sincerely apologize that your stay with us fell short of your expectations. Our team is always trying to improve our property and will use your feedback to help us do just that. Thank you for taking a moment to share your thoughts.

Thank you for taking the time to write a review. We appreciate your business. We hope your time spent in Missoula was enjoyable.

We want to thank you for taking the time to write a review. We appreciate your business and hope your time spent in Missoula was enjoyable.