When we first arrived, the pool that we had spoken to someone about, was not heated, bathroom sink clogged after first use, on call maintenance man, Ples, informed me to “stop acting childish & grow up” then hung up on me, when asking if he made sure properties were ready, his name & what he can do. Since he informed us, we had to wait until morning for plumber (that never showed) with horrible service for an on call tech. Sheets had some grossness on it, never got changed. Nightstand had a booger with hair sticking on it. Shower caddy in bathroom rusted, extremely rusted. Cracked shower pan, towels washed with some orange stains on them. We were informed by management that pool tech gave some lame excuse for pool heater not being on. Which is funny, because the last night when it was colder, it ran most of the night. VRBO’s site does NOT state there was construction EVERYWHERE around you. Management company states it is on their website, which I’m still jot positive why I would go to their site when I purchased and had all the other information on VRBO. Otherwise, why use a third party site?? Sawdust on all outside stuff, including in pool. Pots & pans had burnt/scraped bottoms. Definitely not as described, management company, Ocean Reef, is NOT worth staying with again.