Stayed with husband, 17 and 13 year old children. Unit was clean and well stocked for us to be comfortable. Gave the listing a 4 star because it said the pull out couch was broken and there was a blow up mattress but the pull out worked just fine and we didn't find a blow up. Luckily we took and extra blow up just in case!
This unit faces East so super for evening shade. Only problem is it looks out over parking lot and there are these huge LOUD fans going 24-7 from an adjacent property. Even though this is on the 12th floor, you can still hear loud and clear. We were gone most of the day everyday, but it's not something you want to listen to if your sliding door is open or you want to stand out on the balcony. Balcony is very very tight, no furniture but standing out looking at the view is fun (just not the loud fans). Great view by the way!
Check in and out was flawless, no problems at all.
Only thing I may suggest is some kind of welcome packet? We were first timers and had no idea what we could and couldn't use on the property. My 17 year old daughter was dieing to get a golf cart and go around like everyone else, but we never could figure out how to do that. We didn't realize until the last day, you could use the Baytowne Warf area with your parking pass either. Like I said, maybe just a small list of amenities would be good. Still don't know if you can go over to the Hilton???
Walking to the beach is 5 mins tops (with elevator ride). Felt comfortable being able to send kids together back and forth to the beach and downstairs and not worry too much. Pool area was great! Sooo pretty, fun and clean. Tiki Bar and hot tub closed but that's because of Covid. No chairs out, but again, Covid.
Overall I would stay here again. Great price, safe area, beach was excellent, plenty of parking, happy people, pool top notch, 2 elevators..... just a great facility!