Thank you for your feedback. I will let the proper departments know

Thank you for your feedback.

Thank you for your review.

We apologize for your unpleasent stay we have been in contact with the cable company to address the issues. We will also address issues with the appropiate staff members

Hi Robyn,Thank you for your review! Hope to see you again soon

Thank you for review. We are working on an upgrade of the whole Hotel and we apologize that you stay was unpleasant. We hope to see you soon with the new renovations and we are back and running to full capacity.

Hi Vicki,I am sorry about the renovations taking place at the Hotel I did go online and request a refund to your card from Expedia they said it would take about a week to show up.Let us know if you will need further assistance and we will try our best to assist.Thank you,Management

Thank you for your nice review. I am happy to hear you had a Great stay. May you have a Blessed Week.

Thank you for your Review. We are grateful for your return and can't wait for your return in the future. Have a Blessed day! C. Allen

I am sorry to hear this. On your next visit I would recommend to ask for a non- adjoining room that faces the city. May you have a Blessed Monday.

I am sorry to hear about your bad experience with your stay. I hope you give us another try once our renovations are finished. Have a Blessed Day.

Thank you for the review. I am glad to hear your stay was a good one, I will reach out to the proper department to let them know about the cigarette smell. We look forward to having you come and stay again.

Joseph,Thank you for taking the time to send in your comments regarding your recent stay with us. I so apologize for the issue with your television and assure you that we will be working with our vendor to get it fixed. We work hard to provide all our guests with a clean and comfortable place to stay and I am sorry that we missed that mark. We are excited for when our renovations are complete, so we can show you the new "Grand" experience.

Matthew,Thank you for taking the time to send in your comments. We are always working to improve our operation. We are excited for the time when our renovations are complete, and we can show you our new vision.

Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

I am sorry to hear you had this bad experience. I hope after our renovations you give us another chance.

Thank you for your rating.

On behalf of the hotel I would like to apologize for the inconveniences of your room, we are currently undergoing a remodel at this time.

I am sorry to hear about your unpleasant experience. I hope you give us another try again once we are done with our remodel/renovations.

Thank you for your review.

Thank you for your review rating. Have a Great weekend.

Thank you Olivia for your review. On behalf of the hotel we do apologize as the hotel is undergoing renovations at this time. Hopefully we can exceed your expectations in the future should we get the chance to host you again.

Gail,Thank you for taking the time to send in your review. We are always working to improve our operation and I apologize that you found the refrigerator and heater to be noisy. We will make sure to have our team look into these issues. We hope to see you again.

Janaine,Thank you for taking the time to send in your review. I am so pleased you enjoyed your stay with us and we look forward to seeing you again.

Hi Janice I'm sorry to hear your experience wasn't the greatest! We work hard on the customer experience! Give us another chance once the remodel is complete! Management

Tim,Thank you for taking the time to send in your review. I am so please you enjoyed your stay with us at the Grand. We look forward to seeing you again.

Thank you for taking the time to send in your review. I apologize for the wait during the check-in process. We are always working to improve our operation and we hope to see you again.

Thank you, Beau for your review, Hope to see you soon when we complete the restaurant, lounge and room renovations!

Thank you for your rating. Look forward to you staying again.

Thank you for your rating. We look forward to you staying with us again,

Chance,Thank you for taking the time to send in your review. I am very sorry to hear about your experience. We have started our renovation process and that has caused some amenities to be impacted. We are also working to improve our operation and are excited about the changes on their way. We hope you will visit us again.

Will,Thank you for your comments. We are always working to improve our operation and appreciate you taking the time to provide us with your feedback.

Joan,Thank you for taking the time to send in your review. We always appreciate feedback and hope to see you again.

Joan,Thank you for taking the time to send in your review. I apologize that you were not able to experience our restaurant during your stay. We hope to see you again once our renovations are complete.

Adrienne,Thank you for taking the time to send in your rating. I am sorry to hear that you did not enjoy your time with us. We are always working to improve and appreciate you taking the time to rate our facility. We hope to see you in the future.

Eric,Thank you for your rating. We hope to see you again soon.

Thank you for your kind words. I am so pleased you enjoyed your stay. We look forward to seeing you again.

Kurt,Thank you for your review and I am pleased you enjoy our shuttle service. We look forward to seeing you again.

Keith,Thank you for taking the time to send in your review. We are always working to improve our operation and appreciate your comments. I am glad you found our shuttle service to be great.

Thank you for your feedback.

Thank you for the feedback.

Thank you for your review and we hope to see you again.

Thank you for the feedback.

Patrick,Thank you for your ranking. We look forward to your next visit.

Thank you for the feedback. I will address this issue with proper department. May you have a Happy New Year

Thank you for the feedback.

Thank you for the feedback.

Thank you for the feedback.

Thank you for the feedback.