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Sonesta ES Suites Minneapolis - St Paul Airport

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Galería de fotos de Sonesta ES Suites Minneapolis - St Paul Airport

Piscina al aire libre
Exterior
Área de desayuno
Cancha deportiva
Sala de reuniones

Opiniones

7,8 de 10
Buena

Servicios principales

  • Bañera de hidromasaje
  • Piscina
  • Gimnasio
  • Cocina
  • Servicio de limpieza
  • Lavandería
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Información de la zona

Mapa
3040 Eagandale Pl, Eagan, MN, 55121

Propiedades similares

Exterior

Sonesta Simply Suites Minneapolis Richfield

  • Acepta mascotas
  • Wifi gratis
  • Aire acondicionado
  • Gimnasio
5.4 de 10, 104 opiniones
El precio actual es de AR$ 97.338
AR$ 109.042 en total
impuestos y cargos incluidos
20 oct. - 21 oct.
Sonesta Simply Suites Minneapolis Richfield

Políticas

Tipos de pago de la propiedad

Opiniones

Opiniones de Sonesta ES Suites Minneapolis - St Paul Airport

7,8

Bueno

8,0

Limpieza

8,8

Ubicación

8,2

Personal y atención

6,6

Cuidado del medio ambiente

7,6

Estado de la propiedad e instalaciones
Evaluación: 10 - Excelente. 413 de 999 opiniones
Evaluación: 8 - Bueno. 284 de 999 opiniones
Evaluación: 6 - Aceptable. 137 de 999 opiniones
Evaluación: 4 - Mediocre. 75 de 999 opiniones
Evaluación: 2 - Terrible. 90 de 999 opiniones

Opiniones

2/10 Terrible

ROSA

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La limpieza es horrible en ese lugar me dieron una habitación sucia y cuando fui a la oficina a decirles lo que pasaba se molestaron tres días después fui y les pregunté que si cada cuanto tiempo me iban a limpiar la habitación y me salió una mujer de raza blanca que fue súper pésima y desagradable me contesto que ai se ofrecía servicios de limpieza cada dos semanas y que si yo necesitaba papel higiénico o toallas limpias tenía yo que bajar a la oficina y pedirlas. Aparte que salió corriendo detrás de mi bien enojada y me grito que si cual era my número de cuarto yo le di el número de habitación pero me puse muy nerviosa porque me dio miedo que me fuese a hacer algo a my familia y a mi, My estadía en ese lugar fue por una semana pero fue la semana mas estresante que e tenido el día martes 18 que fui a la oficina para hacer el checkout espere 40 minutos parada en la oficina y no había nadie atendiendo después de estar ai ese tiempo llegó un empleado le dije que ya me iba y que quería my recibo y me dijo que no me lo podía dar porque no tenían sistema que las computadoras no servían y era más que obvio que el estaba llegando tarde y tenía todo apagado por eso no pudo darme el recibo oh y además me dice que si quiero my recibo que le escriba my correo electrónico que por medio de eso me lo iba a enviar ya es el día siguiente y aun sigo esperando my recibo. eso me causó un estrés horrible y una demora en my viaje de regreso a el aeropuerto. Jamás de los Nuncas quiero volver ai
Se hospedó 7 noches en abril de 2023

2/10 Terrible

Rosa G

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible customer service
Se hospedó 2 noches en febrero de 2022

2/10 Terrible

Gloribeth A

Viajó con su familia
No le gustó: Personal y atención

Malo malo malo

Realmente no me gusto para nada este hotel, la atencion en la recepcion no fue nada bueno, trate de solucionar el inconveniente y no habia nadie que me pudiera resolver, me hicieron perder el tiempo, realmente las intalaciones no estaba en buen estado, faltaba mantenimiento y limpieza, el supuesto desayuno que ofrecian era solo un cupcake y cafe, las areas comunes sin función, no volveria y no lo recomiendo
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Servicios
Thanks for your service, ....... Beds are the best of this hotel.
Se hospedó 5 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Camas muy Cómodas, servicio estándar, bien ubicado,
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Augusto, Calacoaya, MX, Mexico

Le gustó: Limpieza, personal y atención, comodidad de la habitación

Ubicación, en la zona industrial y aeropuerto

Excelente atención, aunque las instalaciones ya necesitan una actualización y mantenimiento.

2/10 Terrible

Jodi

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was changed over to apartment and failed to notify me
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sonesta apparently sold this property. It is in the process of being converted to apartments. Hotels.com still showed it as hotel with full amenities. Pool was closed and there was no breakfast or maid service.
Se hospedó 6 noches en agosto de 2023

2/10 Terrible

Michael

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is being converted to apartments and is barely a hotel at this point. The pool is permanently closed and they no longer offer breakfast. My suspicion is that cleaning staff is also limited, because it was immediately obvious that our room had been smoked in (strong marijuana smell) and that the beds had been made but not cleaned (significant white stains on the box spring of one bed that looked suspiciously like a bodily fluid). The night manager Tony was fortunately very helpful, and seemed to be well aware that this property no longer matches the listing. He was up front about the pool and breakfast and allowed us to cancel our reservation after viewing our room. I feel bad that the staff here are being stuck with guests who have been tricked. Maybe this was a nice property in the past, but it isn't any more. Beware of the attractive pictures and price, because this hotel is not what it appears to be from the listing.
Se hospedó 7 noches en agosto de 2023

2/10 Terrible

Nakita

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Jean Paul

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

Stay away

One of the worst places I have stayed in due to how dirty the place was, it was full of bugs and the kitchenette was disgusting.
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

scott

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was travelling from Canada to Minnesota, booked this hotel due to us travelling in a group of 6.. No hot water available for the two days we stayed, pool was green and inhabitable, phones did not work in hotel rooms. Phone number listed did not work to contact the hotel desk. Attendant is not 24 hours like advertised.. When I voiced my concerns the lady at the front stated that the pump was broken in the pool and had been for quite some time, they don’t have phones in the rooms (they did have 2, neither of which worked when trying to call the front desk), the buildings were built in the 80’s and there wasn’t much she could do. But she would inform maintenance that the hot water tank was also out in our building.. she said they were changing to extended stay, and apartments so not much she could do. Disappointing stay. Area was dirty. would not recommend. The price is not reflective of such poor lodging. Save yourself the hassle!

4/10 Mediocre

Franna

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not clean at all . Carpet and floors were dirty . I asked for a broom and dust pan to clean myself but the staff didn’t have one available SMDH!! WE were there for five days and couldn’t get any clean wash clothes .. we had to go to the Walmart up the street to purchase WASH CLOTHES OMG!! Never again !! Just tear the place down !! I was told sonesta is switching this property over to apartment .. HURRY UP geesh
Se hospedó 4 noches en julio de 2023

4/10 Mediocre

Jade

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The price, location, and size of our room was good. However, we had no hot water the whole weekend, no power cord for the living room tv, no breakfast like advertised, everything was very sticky and dirty. Our feet were black from the carpet. Yoi can tell it used to be a smoking building but they never did a deep clean. The railings, counters, walls were sticky. Burn holes all over the carpet and some of the furniture. Positives: Taylor at the desk was super friendly and kind when i complained of all the problems. She tried to have maintenance get a power cord to the tv to us but didn't hear anything. The size was great for our large crew with an upstairs!
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Tramaine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed our stay would recommend staying again
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

Never again

I’ve stayed here four or five times in the last ten years. This was my last. It’s gross, feels unsafe and is a terrible experience. There’s another hotel, for about the same price, just 300 yards away. Stay there.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones

No breakfast as advertised, needs some remodeling

This place left a lot to be desired and has really gone downhill since we last stayed here six years ago. They list complimentary breakfast on their website but there was no breakfast available. The front desk clerk said she'd meant to take that off their website for a year now. The pool also was also closed off and the place looked a little rough. Lots of stains on the carpet, the toliet didn't flush well, and there was a strong freshening odor that seemed to be trying to mask a musty odor in the room.
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Cathy

Se hospedó 2 noches en julio de 2023

2/10 Terrible

Jason

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
NEVER AGAIN!!! My family booked the Sonesta five We were at the hotel by 10:30pm. When we found the registration office, they were closed with a note on the door saying to “ring the doorbell for after hours service.” Well, the door bell was ripped off the wall. There was an after-hours emergency number that was posted so I called it. I tried 3 times and it went straight to voice mail, but the mailbox was full. I called Orbitz while my wife continued to try the after-hours number. Orbitz answered and attempted to reach Sonesta with no luck. They checked the Sonesta website that said they had 24-hour front desk service. In the meantime, someone answered the phone on the after-hours number. My wife advised that we had a room booked for eight days and the maintenance worker said she would try someone else then hung up. It was 4th of July weekend and we had no room. The maintenance person text my wife and asked our last name which she promptly gave. The maintenance person said they did not have a reservation for that number and to wait until the morning to sort this out. We had nowhere to go. So, we texted back with their reservation number, but she stopped responding. We found out the next day that the front desk simply did not want to come back and check us in.
Se hospedó 7 noches en junio de 2023

2/10 Terrible

shannon

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely filthy, plus the pool is not even open even though it is heavily advertised only one front desk lady was nice.
Se hospedó 9 noches en junio de 2023

2/10 Terrible

Dan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Janet, Columbus

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Room was nice, clean, everything that was listed. Suited our needs. Had I done a bit more research would have discovered the rooms were accessible from outside. My travel companions weren't so keen on the stairs to get to the room, but considering most of our stay they only have to travel up them once a day was ok. The only negative I would give is the shower/tub drained slowly. By the end of the shower I was standing in a couple inches of water.
Se hospedó 7 noches en mayo de 2023

6/10 Aceptable

Tami

Viajó con su pareja
Le gustó: Personal y atención
We've stayed at a Sonesta before in St. Louis and really liked it. This one however seems run down. Our keys didn't work when we got to room, front desk fixed that right away. Room itself looked like it hadn't been used in awhile. Everything was unplugged. Air conditioning didn't work right. Pool was closed. Kids were screaming outside until almost 11pm. Only good thing about the stay was that I used points to stay there. So sorry I wasted them on this property.
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Taylor

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We tried to check in just after mudnight. Nobody working there to check us in. We rang bell as instructed, knocked, rang, called, rang again. We were exhausted and extremely upset!!! Took us another hour working with Expedia to get another hotel. No excuse for this! Surely you know you have another guest reservation that night. NEVER EVER STAY HERE!
Se hospedó 1 noche en mayo de 2023