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Opiniones sobre The Westin Minneapolis

4 out of 5
The Westin Minneapolis
88 South 6th Street, Minneapolis, MN

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 540 de 1002 opiniones" "
Evaluación: 8 - Bueno. 240 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 103 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 61 de 1002 opiniones" "
Evaluación: 2 - Terrible. 58 de 1002 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Israel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel
Se hospedó 2 noches en febrero de 2024
Respuesta de Brendan el 16 feb. 2024
Thank you for selecting our beautiful Westin Hotel in downtown Minneapolis! We hope to host you again.

2/10 Terrible

Yulexi

Se hospedó 1 noche en septiembre de 2023
Respuesta de Deepak Subbaiah el 9 oct. 2023
Thank you for your feedback. We are very sorry for not meeting your expectations. Please let us know where we fell short so that we can make corrections immediately.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me pareció un hotel muy bonito, recámara muy cómoda y agradable, muy limpio
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager el 3 mar. 2020
Thank you for staying with us. We're very happy you enjoyed your stay. We appreciate your feedback!

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stay was nice. Pool and gym seemed slightly dated but did the job
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Kevin

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Paid premium for week, gave me room with a concrete wall right at window. Shades didn't open and felt like a wine cellar. Asked to be moved and front desk had no empathy - that is the room you booked sorry. Moved to Marquette and would go there again in heartbeat.
Se hospedó 5 noches en mayo de 2024

4/10 Mediocre

vesta

No le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2024
Respuesta de Brendan el 20 may. 2024
We value and appreciate your business.

6/10 Aceptable

Heidi

extremely outdated-nit super clean and bar closed at 9:30 on a friday.
Se hospedó 1 noche en mayo de 2024
Respuesta de Brendan el 20 may. 2024
Thank you for this feedback. We begin a full renovation in November and hope to host you again soon.

8/10 Bueno

Robert, Hickory Corners

Se hospedó 1 noche en marzo de 2024
Respuesta de Brendan el 20 may. 2024
We appreciate and value your business.

10/10 Excelente

Travis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en abril de 2024
Respuesta de Brendan el 20 may. 2024
We appreciate this Five Star review! Thank you!

10/10 Excelente

Megan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property and staff were wonderful. Only issue we had was parking, but it was a friday evening so downtown was just busy and all of the valet areas were full when we looped around twice.
Se hospedó 1 noche en mayo de 2024
Respuesta de Brendan el 9 may. 2024
Thank you for this detailed feedback! We are so happy you selected our hotel!

8/10 Bueno

Chandra

Was great for the purpose. Disappointed our room hadn’t been cleaned from prior use.
Se hospedó 1 noche en mayo de 2024
Respuesta de Brendan el 9 may. 2024
Thank you for selecting our hotel. I apologize the room was not to our standards when you arrived.

4/10 Mediocre

Asha

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Brendan el 9 may. 2024
Thank you for selecting our hotel.

10/10 Excelente

Deborah L

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was mostly friendly. Would have preferred better hours for bar and dining area. There was a problem with the access card and door after 1100pm, it did not work and was told by security it doesn't work. So I had to wait for someone to let me back in when I ran out at 0500 to see if there was a coffee place open and smoke. Which was not only inconvenient but frustrating.
Se hospedó 2 noches en mayo de 2024
Respuesta de Brendan el 20 may. 2024
Thank you for this detailed feedback. I do apologize for the inconvenience you experienced entering the hotel. We appreciate your business and hope to host you again.

10/10 Excelente

nabeeha

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay. I would definitely stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 3 may. 2024
Thank you very much for your delightful feedback regarding our beautiful Westin Minneapolis. We hope to host you again soon!

10/10 Excelente

Ricardo David

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No comment
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 2 may. 2024
Thank you for this stellar feedback! We hope to host you again at our beautiful Westin Minneapolis.

8/10 Bueno

Darnnella

Le gustó: Personal y atención, servicios
Not the quality stay / experience I am used to at the Westin!
Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 2 may. 2024
I apologize that we did not completely deliver on your last stay with us. We appreciate your feedback and your business.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 2 may. 2024
Thank you for this Five Star feedback!

10/10 Excelente

KEUNYOUNG

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was an old hotel, but was very clean and neat. I like how they maintained the bank structure and turn that into a lobby and a bar. I would def stay again if I have a chance to visit again.
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 2 may. 2024
Thank you for this amazing feedback regarding our beautiful Westin Minneapolis.

10/10 Excelente

Susan

Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 20 may. 2024
Thank you for this excellent rating. We value your business and hope to host you again soon!

8/10 Bueno

Tami

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management el 24 abr. 2024
Thank you for taking the time to share your rating with us, Tami. It was an honor to host you and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel again in the near-future!

10/10 Excelente

Rick, Murrells Inlet

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel for a reasonable price.
Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
We value and appreciate your business. Thank you

2/10 Terrible

Michael

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Checked us in to room that did not match Expedia description. Waited an hour for a resolution. Gave our group of 3, 2 breakfast vouchers for the delay. We waited 15 minutes after being seated for breakfast and wait never came so we left. Not waiters fault. He was swamped. They need more staff
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
I apologize that we did not get this right during your recent stay. We appreciate your business and do hope to host you again.

10/10 Excelente

Miranda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
O
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
We appreciate this great feedback and thank you for your business.

8/10 Bueno

Heidi

Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 20 may. 2024
Thank you for this review and for your business!

2/10 Terrible

Maggie

Le gustó: Limpieza, personal y atención
Check in was at 3 and the room wasn’t cleaned and we didn’t get to check in until 7 since the room wasn’t cleaned ☹️😡
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
I apologize for these inconveniences you experienced while our guest. This should not have happened. We do hope to host you again. Thank you

8/10 Bueno

Susan, Tomah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for this 5 Star Review!

4/10 Mediocre

Deanna Rae

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I booked my room well in advance, when I arrived at the property, they did not have a room with 2 beds as I had booked. They "upgraded" us to a suite with one bed, and said they would bring a roll away bed which they never did. The trash in our room was never taken out during the 4 days we were there. House keeping didn't even stop by until after 5pm one day. Very disappointed.
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
I apologize that we did not get it right during your most recent stay. We value your business and hope to host you again.

10/10 Excelente

Dorothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Great feedback. Thank you very much!

6/10 Aceptable

Katherine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I honestly enjoyed staying here. It was very close to the location that I was visiting while I was staying Downtown, I liked how safe it was and that we needed a working key card to go up to our floor in the elevator. I was surprised that parking wasn't free in the hotel parking garage. I have never stayed at a hotel where I still had to pay for parking. I also didn't love how many different elevators I had to take just to find my way around, it was tedious to get to my room. However checkout was at noon which was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for selecting our hotel and for sharing this feedback. We do appreciate this.

2/10 Terrible

Candida

Our reservation had been cancelled when we checked in. My Expedia account had the status of Booked for the Westin. I had not personally cancelled the reservation. But somehow our reservation was cancelled and we had to book at another hotel. Is this a common Expedia experience or is Westin accountable?
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for sharing this. Expedia can refund your expense if they elect.

6/10 Aceptable

Niki

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza
Housekeeping staff: top-notch. Front desk staff: Not super helpful or friendly. I booked a city view room and got something on the fourth floor with a view of an asphalt roof. Never got the free WiFi access I'm supposed to get as a Marriott Bonvoy member. The key cards are wonky and take multiple tries to work when operating the elevator or opening doors. Towel racks are almost non-existent in the rooms and not near the sink. The fitness center is well equipped and the hotel's happy hour, while a bit pricey, was well attended. The Metro is nearby and runs frequently, which was great for trips to the U of M campus and St. Paul. Decent restaurant choices nearby. Overall an average experience. I got a nice deal from Expedia so I'm not mad about it but will probably just get a Vrbo next time since I learned that Marriott won't let you earn loyalty points if you book through a third party. The hotel itself wasn't memorable enough to make me come back without that perk.
Se hospedó 4 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for this very detailed feedback. We will use this to improve our delivery and to recognize the areas that you enjoyed. We hope to host you again.

10/10 Excelente

Ronald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like everything about it
Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
What great feedback. We will be sure to share with our team!

6/10 Aceptable

Taylor

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for your business and for this feedback!

8/10 Bueno

Taylor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
We value and appreciate both this feedback and your business.

10/10 Excelente

Brittany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful Hotel! Friendly Staff! Definitely will stay here again!
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for this 5 out of 5 rating! We hope to host you again soon.

10/10 Excelente

Holly, Veradale

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very classy. Nice staff
Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
What kind feedback! Thank you and we will share with our teams to recognize them.

10/10 Excelente

Zhe Zhou

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
非常好的酒店，安静祥和，推荐。
Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for your business and feedback!

6/10 Aceptable

Lynnette

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
Very confusing layout. Majority of staff that I encountered were non-English speaking; or pretended to be.
Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 23 abr. 2024
I apologize that you did not have a better experience while our guest. We hope to host you again soon.

6/10 Aceptable

Peter

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for your business and for this feedback.

10/10 Excelente

Nelson

Le gustó: Limpieza
Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you very much for your business and kind feedback!

10/10 Excelente

Tamara

Se hospedó 2 noches en abril de 2024
Respuesta de Brendan el 10 abr. 2024
Thank you for selecting our beautiful Westin Minneapolis!

10/10 Excelente

Tina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked that it was so close to where we needed to go we can just walk there. And people were very friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 10 abr. 2024
What great and kind feedback. We will share with our team. Thank you and we hope to host you again soon!

10/10 Excelente

Rachel

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 10 abr. 2024
Thank you for the great score and the feedback!

10/10 Excelente

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful property. Close walking distance to many downtown areas.
Se hospedó 1 noche en abril de 2024
Respuesta de Brendan el 10 abr. 2024
Thank you for sharing this glowing feedback regarding our beautiful Westin Minneapolis! We value this and will share with our teaml Hope to host you again soon.

10/10 Excelente

Jucius

Se hospedó 3 noches en abril de 2024
Respuesta de Brendan el 2 may. 2024
Thank you for selecting our beautiful Westin Minneapolis. We value and appreciate your business and feedback!

10/10 Excelente

Margaret

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff, rooms, location, breakfast, pool and hot tub
Se hospedó 2 noches en marzo de 2024
Respuesta de Brendan el 10 abr. 2024
Thank you for this Five Star review regarding our beautiful Westin Minneapolis! We hope to host you again soon!

10/10 Excelente

Braden

Se hospedó 1 noche en marzo de 2024
Respuesta de Brendan el 23 abr. 2024
We value and appreciate your business.

10/10 Excelente

MARK, Winnipeg

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easter weekend … quick and easy stay with the family.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 3 abr. 2024
Thank you for sharing your positive experience with us and your fellow travelers, Mark. It was a pleasure to have you and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

10/10 Excelente

Blair

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 3 abr. 2024
Thank you very much for the 5 out of 5-star rating, Blair! See you again soon!

8/10 Bueno

Daisy

Se hospedó 1 noche en marzo de 2024
Respuesta de Brendan el 23 abr. 2024
Thank you for selecting our property and for sharing this feedback!