8/10 Bueno
Cindy C.
10 may. 2024
Le gustó: Limpieza
Nice stay with some frustrations
The property was clean, nicely decorated and roomy. Did not have a lake view, but very short walk to the lake. Good location and close to restaurants. The problems we had is that the code was changed on the door. Got key out of lock box & very hard to open door. Chose this property as they had tennis & pickleball but lock would not work to let us in. Vacassa came to help but could not open it either. I asked a home owner we saw if I had the right code and he said, "yes.: He tried to open the gate too unsuccessfully. We strongly feel we should get a partial refund as we paid more since we thought we would be playing tennis or pickleball each day. At end of stay we had to bag up our trash (only had 1/4 bag) and had to drive 7 miles round trip to a recycling center per instructions in the home. After paying a lot of $ with all your extra fees - I would have thought the cleaning crew could have emptied one trash bag. Please let us know who we can speak with regarding getting a partial refund on our stay due to the lock not working to let us onto the tennis court?
Cindy C.
Se hospedó 2 noches en mayo de 2024