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Opiniones sobre SpringHill Suites by Marriott Milpitas Silicon Valley

2.5 out of 5

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 90 de 124 opiniones" "
Evaluación: 8 - Bueno. 15 de 124 opiniones" "
Evaluación: 6 - Aceptable. 7 de 124 opiniones" "
Evaluación: 4 - Mediocre. 6 de 124 opiniones" "
Evaluación: 2 - Terrible. 6 de 124 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Flor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Que esta muy bien ubicada
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager el 10 may. 2023
Dear Flor,Thank you for sharing how much you enjoyed your stay at SpringHill Suites by Marriott Milpitas Silicon Valley. We are delighted to hear that you found our location convenient for your needs and we trust your room was to your liking. Please come back and see us again soon!

10/10 Excelente

Charles

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were awesome. The location was close to the airport.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Eli

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel, clean and friendly staff. Facilities were nice. The only downside was the smell. The hotel is close to a landfill site and a wastewater treatment plant which make the whole freeway smell of sewage in the evening
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Ricardo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like this hotel, friendly staff, clean and quiet
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

HUI-YI

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Noisy machine sounds running nonstop
Se hospedó 2 noches en abril de 2024

8/10 Bueno

ryan

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and clean. I wish parking was free.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

loc

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is excellent, the room still look like new. Breakfast food is very delicious and convenient to get.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Molly

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed as a family for an event and it was better than I could've hoped for! It was clean, spacious, comfortable and inviting and the staff was extra kind. The breakfast was actually tasty and the fireplaces outside really made it feel like a relaxing vacation instead of the functional reason we were in the area. Even the workout area was wonderful. All in all, next time we are back in the area we would absolutely stay here again!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Melinda

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was nice, breakfast was good, check in was easy. Didnt know you had to pay for parking but no biggie. They didnt have a bar but also no biggie. Would stay there again
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Magda

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were huge! Breakfast was good, and Carlos was amazing. I would definitely stay again
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Marie Grace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
a night of staying there was amazing staff are so helpful and very nice
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Heather

Le gustó: Limpieza
No le gustó: Personal y atención
Was okay maybe we just had bad luck
Maybe it was just bad luck in our room but when we arrived it was so warm in the room and we couldn’t get the temperature adjusted so it was difficult to sleep comfortably. Also, the lights in the bathroom didn’t work so we got ready the next morning in the dark with some sunlight peaking through.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 25 ene. 2024
Dear Heather,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. However, we apologize for any issues with the bathroom lights and adjusting the room temperature. Our staff is always happy to assist in situations like this. We'll look into your comments further, and we hope to see you again should you be back in the area.

8/10 Bueno

Vincent

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Andy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 23 ene. 2024
Dear Andy,It brightens our day to know that your stay was fantastic! We trust you slept well and had a relaxing getaway. Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. It would be a privilege to serve you again.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Linh

Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

shu

I booked with parking already included as part of the package. The hotel charged parking again without letting me know when I checked out. and refused to provide the refund immediately when I found out and called them again. Very disappointed service.
Se hospedó 7 noches en diciembre de 2023
Respuesta de General Manager el 28 dic. 2023
Dear Shu,Thank you for offering feedback about your recent experience at our hotel. We apologize for the error in your parking charges. If you haven't received your refund within the next 5-7 business days, please reach out to us again offline so we may assist you. Given another opportunity, we hope we can host you for the visit you expected.

10/10 Excelente

Haley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jeremy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Edith

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not even a refund
I wasn't able to attend the hotel due to my mother accident. And still got charge for all three days. Its unfortunate that I couldn't even get refund.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager el 21 dic. 2023
Dear Edith,Thank you for your review. We regret to learn of the circumstances that caused you to be unable to join us recently. Please know that when booking through a third-party company, cancellations and refunds should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. We are genuinely sorry about the inconvenience and confusion and wish you happy and safe travels.

10/10 Excelente

Nestor

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Geevarghese

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Tushana

Viajó por negocios
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Avel

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Valerie

Viajó por negocios
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Rita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en noviembre de 2023

2/10 Terrible

Bryce

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Carmen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the quiet mountain view.
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager el 25 oct. 2023
Dear Carmen,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience, and we appreciate you mentioning our spectacular views and peaceful atmosphere. It was a pleasure having you here, and we hope you return soon.

10/10 Excelente

Lynette

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Everything was great other than we got no housekeeping. I asked the staff numerous times and never happened other than that stay was good.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager el 18 oct. 2023
Dear Lynette,While we thank you for being our guest at SpringHill Suites by Marriott Milpitas Silicon Valley and we are happy you enjoyed your stay, we are sorry to know our team let you down. Our team is usually known for their professional service and we apologize this was not your experience. Your comments are important to us and will be shared internally to ensure we do better going forward. We look forward to welcoming you back and impressing you further.

10/10 Excelente

Eduardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s nice
Se hospedó 4 noches en septiembre de 2023
Respuesta de General Manager el 5 oct. 2023
Dear Eduardo,Thank you for letting us know how much you enjoyed your stay at SpringHill Suites by Marriott Milpitas Silicon Valley. We trust that our accommodations were clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again in the future.

10/10 Excelente

steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

John Gerrit Philip, Cambridge

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent clean property! Excellent EV charging options!
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 26 sept. 2023
Dear John,Thank you for your excellent feedback! We're delighted you found our property clean and appreciated our EV charging options. We look forward to providing another excellent experience at SpringHill Suites by Marriott Milpitas Silicon Valley.

10/10 Excelente

Gail

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk attendant was great!
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 19 sept. 2023
Dear Gail, It was such a pleasure having you as our guest! Our team is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!

4/10 Mediocre

John, Keller

Le gustó: Limpieza, estado de la propiedad e instalaciones
The property is new and in good condition. I had the license plates stolen off my rental car in the hotel parking lot. As you can imagine, this created some issues. Do not recommend.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 5 sept. 2023
Dear John,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed our exceptional property, however, we're sorry for the incident with your rental car. This isn't a typical occurrence for our guests. Please know that the security of our facility is a top priority for our staff. Please reach out to us offline if you would like to further discuss this matter. Kind regards.

10/10 Excelente

Kanesha

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Marlene

Le gustó: Personal y atención, comodidad de la habitación
As soon as we stepped out of car we were greeted by a not so pleasant smell. Now I know that the hotel can’t control the outside environment causing the smell however, it was not great impression to start off the stay. When we walked into the actual hotel, it looked very nice and the staff was lovely. Then going to the elevator, it smelled worst than outside, we didn’t even take the ride up we looked for the stairs. The actual room was very nice, the shower was great. Great water pressure and everything. There was a small stain on the wall in the bathroom which wasn’t a big deal, but it is a detail you notice as you are sitting on the toilet. The pool was really what we were looking forward too but unfortunately we stayed less then 20 minutes maybe due to the amount of bugs in there and the strong smell of outside. That was a big bummer.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 30 ago. 2023
Dear Marlene, Thank you for sharing your honest thoughts. We're pleased to note that you enjoyed our lovely accommodations and that our hospitable team left a memorable impression on you. That said, we regret the same cannot be said about our pool. Your feedback will be shared with maintenance for further consideration and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excelente

Hui

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice suite with lots of room. Clean. Enough for 6 people
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 25 ago. 2023
Dear Hui, It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our spacious accommodations and high standards of cleanliness hit the mark for you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sanjay
It was awesome .. I really liked all aspects of it. Very nice hotel . I would definitely visit again
Se hospedó 5 noches en agosto de 2023
Respuesta de General Manager el 16 ago. 2023
Dear Sanjay,Thank you very much for your review and for choosing to stay at SpringHill Suites by Marriott Milpitas Silicon Valley. We are so glad you enjoyed your visit to our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon.

10/10 Excelente

Kate

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 16 ago. 2023
Dear Kate,Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. We understand the importance of a great night's sleep, so we're pleased you enjoyed our peaceful and quiet atmosphere. Come back soon!

10/10 Excelente

Sammantha

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is so nice! Rooms were spacious and clean, beds were super soft and comfy. They do have a nice breakfast that was free and we really enjoyed that. Will definitely stay here again if I’m in the area! Staff is the best.
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 12 ago. 2023
Dear Sammantha,It brightens our day to know that your stay was exceptional! We are glad our spacious accommodations were up to your standards, and we appreciate your kind words. Our team trusts you had a wonderful getaway, and it would be a privilege to welcome you back.

10/10 Excelente

Rowena

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It exceeded my expectations.
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 8 ago. 2023
Dear Rowena,Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. We're happy to learn that we exceeded your expectations. Your kind words motivate us to continue delivering excellent experiences to our guests. Our team is excited to serve you on your next visit.

10/10 Excelente

Natashya

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great facility. Pool really neat. Carlos at front desk worth his weight in gold. Staff really helpful. Only possible downside: Quiet area, not too many dining options nearby.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management el 4 ago. 2023
Thank you for staying with us

10/10 Excelente

Jessica

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very nice and clean!
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Mangement el 4 ago. 2023
Thank you for staying with us

10/10 Excelente

Michelle, Fair Oaks

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice, clean, and modern hotel just 10 minutes from Santa Clara attractions. Rooms are large and well appointed, price was right. Only criticism was the bar not being tended which meant limited beverage options once you were at the property
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 2 ago. 2023
Dear Michelle,We're delighted to hear you enjoyed your stay with us at SpringHill Suites by Marriott Milpitas Silicon Valley. We apologize for any inconvenience caused by the bar not being tended during your stay, but we're glad you appreciated our clean and spacious accommodations and overall excellent value. It would be our pleasure to host you again sometime!

10/10 Excelente

Rowena

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Limpieza
Safe area, close to the restaurants, lots of shopping options and very clean
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 2 ago. 2023
Dear Rowena,Clean and convenient accommodations are aspects you can expect when you are a guest at SpringHill Suites by Marriott Milpitas Silicon Valley. Thank you for sharing your feedback and awarding us with a five-star rating. This is a great compliment, and we cannot thank you enough. Come back and stay with us again soon; familiar faces are a welcome sight!

8/10 Bueno

Susie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the cleanliness
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Mangement el 4 ago. 2023
Thank you for staying with us

10/10 Excelente

Kibrom

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel Management el 26 jul. 2023
Thank You for staying with us

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing and comfortable. Felt at home.
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager el 10 jul. 2023
It was such a pleasure having you as our guest! We're delighted you had a wonderful experience. Thank you for your great review, and we hope to welcome you back soon.