Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 552 de 1000 opiniones" "
10 - Excelente
552
Evaluación: 8 - Bueno. 238 de 1000 opiniones" "
8 - Bueno
238
Evaluación: 6 - Aceptable. 103 de 1000 opiniones" "
6 - Aceptable
103
Evaluación: 4 - Mediocre. 48 de 1000 opiniones" "
4 - Mediocre
48
Evaluación: 2 - Terrible. 59 de 1000 opiniones" "
2 - Terrible
59
8,8/10
Limpieza
8,6/10
Personal y atención
8,4/10
Servicios
8,8/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Isabel
20 ago. 2023
Isabel
Se hospedó 3 noches en agosto de 2023
Respuesta de Tracy el 11 sept. 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
4/10 Mediocre
Jorge
16 ago. 2023
Jorge
Se hospedó 4 noches en agosto de 2023
Respuesta de Tracy el 9 sept. 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! I'm sorry that we did not meet your expectations. We welcome your feedback and will work harder to earn your business. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Francisco
Viajó con su pareja, Viajó por negocios, Viajó con su familia
11 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar muy tranquilo y el desayuno riquísimo muy amable los trabajadores
Francisco
Se hospedó 1 noche en agosto de 2023
Respuesta de Tracy el 11 ago. 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
Jorge
27 jun. 2023
Jorge
Se hospedó 1 noche en junio de 2023
Respuesta de Tracy el 19 jul. 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
2/10 Terrible
John
26 abr. 2023
No le gustó: Limpieza, personal y atención
John
Se hospedó 1 noche en abril de 2023
Respuesta de Tracy el 16 may. 2023
Thank you for taking the time to respond to the guest survey. We would like to know how we can better serve you in the future. We strive to make it an enjoyable stay and we want to make sure we address any issues that may have caused an issuer during your stay. Please reach out to the hotel when you have a chance.
10/10 Excelente
Francisco
20 abr. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy cómodo area tranquila y la comida muy rica y muy amables la resección
Francisco
Se hospedó 2 noches en abril de 2023
Respuesta de General Manager el 22 abr. 2023
Dear Francisco, Thank you for the review and for choosing Sonesta San Jose. We are happy to hear you enjoyed our comfortable and quiet accommodations and delicious food. Please come back and see us again soon.
10/10 Excelente
Juan
Viajó con su familia
9 oct. 2022
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Fue excelente muy rápido amable es de lo mejor
Juan
Se hospedó 1 noche en octubre de 2022
Respuesta de Tracy el 11 oct. 2022
Thank you for your response. We hope to serve you again and have a great day!
10/10 Excelente
Jacqueline
Viajó con su familia
27 jun. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Jacqueline
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager el 30 jun. 2022
Dear Jacqueline,
Thank you! We are glad to know that you enjoyed your overall visit. It was a pleasure hosting you, and we hope to see you again soon!
10/10 Excelente
Beatriz
Viajó con su familia
3 jun. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy recomendado
Recepción rapida, sin ningun problema nos dieron la habitación y todo en general muy bien
Beatriz
Se hospedó 3 noches en mayo de 2022
Respuesta de General Manager el 10 jun. 2022
Dear Beatriz,
Thank you for sharing your positive experience with your fellow travelers and us! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the future!
8/10 Bueno
Jennifer
Viajó en grupo
23 ene. 2022
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Jennifer
Se hospedó 1 noche en enero de 2022
Respuesta de Asst Front Office Manager el 26 feb. 2022
Dear Jennifer,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
2/10 Terrible
Odilon Gonzalez
Viajó con su pareja
14 ene. 2022
No me regresaro mi deposito
Odilon Gonzalez
Se hospedó 1 noche en enero de 2022
Respuesta de General Manager el 14 ene. 2022
Dear Odilon,
Thank you for your feedback. We're sorry to hear your time with us was not as you expected. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better. On that note, please reach out to us offline if you have any questions regarding your final bill. We hope for another chance to impress you on the road ahead.
8/10 Bueno
Sandra
Viajó con su familia
7 dic. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sandra
Se hospedó 1 noche en diciembre de 2021
2/10 Terrible
Juan
Viajó con su pareja, Viajó por negocios
25 oct. 2021
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Personal muy prepotente y dure 5 días y ningún día me llevaron tuallas o mínimo preguntar qué se ofrece todo me decían que debería ver a expedia
Juan
Se hospedó 5 noches en octubre de 2021
Respuesta de General Manager el 27 oct. 2021
We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you find yourself back in the area, please consider coming back to see us.
10/10 Excelente
Maria
20 oct. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maria
Se hospedó 5 noches en octubre de 2021
10/10 Excelente
Edwin
11 jun. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Felicitaciones
Excelente ubicación muy buena ubicación la habitación muy cómoda
Edwin
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager el 12 jun. 2021
Dear Edwin,
At Sonesta San Jose, we are all smiles over your kind words about our ideal location and comfortable accommodations. Thank you for being our guest, and please return soon.
10/10 Excelente
Veronica
18 may. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen descanso
Muy bueno su servicio limpio y comodo
Veronica
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager el 20 may. 2021
Dear Veronica,
Thank you so much for highlighting our clean accommodations and fantastic service. We are delighted you were able to get a good night's rest in our comfy beds and can't wait to welcome you back to Sonesta San Jose.
10/10 Excelente
Cliente verificado
Viajó con su pareja
13 may. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Cliente verificado
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager el 14 may. 2021
Thank you for your rating, review, and for choosing Sonesta San Jose. Our number one priority is for our guests to have a comfortable stay. During your next visit to San Jose, we hope to host you again!
10/10 Excelente
Alicia
Viajó con su familia
24 nov. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Alicia
Se hospedó 1 noche en noviembre de 2020
Respuesta de Robert el 26 nov. 2020
Hello,
Thank you for letting us know about your experience at the Crowne Plaza San Jose silicon Valley. We are happy that you had a pleasant experience here. He hope to have you with us again in the future.
10/10 Excelente
Maria
Viajó con su familia, Viajó en grupo
28 sept. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maria
Se hospedó 2 noches en septiembre de 2020
Respuesta de Robert el 28 sept. 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excelente
Néstor
7 sept. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo excelente. Lamentablemente debido a la pandemia el uso de la piscina. Estaba cerrado.
Néstor
Se hospedó 2 noches en septiembre de 2020
Respuesta de R el 7 sept. 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excelente
Carmen
2 sept. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Carmen
Se hospedó 3 noches en agosto de 2020
Respuesta de Robert el 4 sept. 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excelente
Tibisay
9 mar. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Tibisay
Se hospedó 1 noche en marzo de 2020
Respuesta de Robert el 9 mar. 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy that you had a pleasant interaction with our staff here. I am sorry that the mattress was not to your liking. I can understand how frustrating that can be on a trip. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excelente
Cliente verificado
Viajó en grupo
21 ene. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ubicación
Comida
Servicio de TRANSPORTACION
Amabilidad
Cliente verificado
Se hospedó 2 noches en enero de 2020
Respuesta de Robert el 21 ene. 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
8/10 Bueno
Pablo
27 ago. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pablo
Se hospedó 1 noche en agosto de 2019
Respuesta de Robert el 3 oct. 2019
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 408-321-9500 or Robert.Taccini@IHG.com.
Sincerely,
Robert Taccini
Assistant Front Office Manager
408-321-9500
Robert.Taccini@IHG.com
10/10 Excelente
Lorena
19 jun. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exelente estancia
Exelente hotel Reconmendado super hijienico buena area
Lorena
Se hospedó 2 noches en junio de 2019
10/10 Excelente
Connie
19 may. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Connie
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracy el 21 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
Jayme
Viajó con su pareja
19 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very friendly and helpful! The buffet had a large variety
Jayme
Se hospedó 4 noches en mayo de 2024
Respuesta de Tracy el 20 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Aceptable
Joshua
18 may. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel was clean and convenient for an event at Levi's stadium. AC in room would not cool down so it was warm and stuffy at night. Not bad for a night stay though.
Joshua
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracy el 20 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We apologize for the inconvenience you incurred during your stay and we will be working hard to make improvements. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
Theresa
Viajó con su familia
15 may. 2024
Clean, good location, friendly
Theresa
Se hospedó 5 noches en mayo de 2024
Respuesta de Tracy el 15 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Aceptable
Titus
Viajó con su familia
9 may. 2024
Le gustó: Personal y atención
Bath room facilities not good
Titus
Se hospedó 2 noches en mayo de 2024
Respuesta de Tracy el 10 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. I have advised our maintenance team about the issues with the toilet and they are being addressed. We hope that you consider returning in the future.
10/10 Excelente
Jenny
8 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and tidy establishment.
Jenny
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracy el 8 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
WEN-JIN, San Jose
5 may. 2024
WEN-JIN
Se hospedó 5 noches en abril de 2024
Respuesta de Tracy el 7 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Allan
4 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pretty good service.
Allan
Se hospedó 2 noches en abril de 2024
Respuesta de Tracy el 6 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Aceptable
Jerry
Viajó por negocios
1 may. 2024
Le gustó: Servicios
No le gustó: Limpieza, personal y atención
clean the carpet.
Jerry
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 1 may. 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
6/10 Aceptable
steve
1 may. 2024
steve
Se hospedó 2 noches en abril de 2024
10/10 Excelente
Mohamed Abdul Kader Khan Iqbal
30 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel
Mohamed Abdul Kader Khan Iqbal
Se hospedó 7 noches en abril de 2024
Respuesta de Tracy el 1 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Xiaojing
29 abr. 2024
Xiaojing
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy el 20 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Jon-Ian
29 abr. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and easy place to stay at
Jon-Ian
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy el 1 may. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
4/10 Mediocre
Jerry
Viajó por negocios
27 abr. 2024
Le gustó: Servicios
No le gustó: Limpieza, personal y atención
Wonder how often do they clean their carpet.
Jerry
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
10/10 Excelente
Srikanth
Viajó por negocios
20 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like the proximity to my work location, convenient to get to the shopping area nearby. Staff is courteous. The carpet hygiene can be improved further.
Srikanth
Se hospedó 4 noches en abril de 2024
Respuesta de Tracy el 20 abr. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Aceptable
Sanjay
12 abr. 2024
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Sanjay
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy el 15 abr. 2024
Thank you for taking the time to give us some feedback. We will work harder to improve on any issues you had during your stay with us. If you have time please let me know what issues you had. Thank you and look forward to your feedback.
10/10 Excelente
Don
29 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Don
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy el 19 abr. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Rene
16 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank you!
Rene
Se hospedó 3 noches en marzo de 2024
Respuesta de Tracy el 19 mar. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
JINOH
26 feb. 2024
Le gustó: Limpieza, personal y atención
Very satisfied except bathroom water drop.
JINOH
Se hospedó 7 noches en febrero de 2024
Respuesta de Tracy el 27 feb. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Christine
Viajó con su pareja, Viajó con su familia y niños pequeños
25 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the jacuzzi & pool all year round!
The security deposit was resonable & fast of getting back next day
Christine
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy el 26 feb. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Jeffrey
16 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jeffrey
Se hospedó 2 noches en febrero de 2024
Respuesta de Tracy el 16 feb. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
Andrea
11 feb. 2024
Andrea
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy el 12 feb. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excelente
quang
8 feb. 2024
Le gustó: Limpieza, personal y atención, comodidad de la habitación
quang
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy el 12 feb. 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Bueno
MATTHEW, Loleta
Viajó con su familia
1 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice pool
MATTHEW
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 5 feb. 2024
Dear Matthew,The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! Your high rating is something we greatly appreciate, and we look forward to welcoming you back to Sonesta San Jose in the future.
8/10 Bueno
west
Viajó con su familia
30 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice overall hotel
west
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 1 feb. 2024
Thank you for allowing Sonesta San Jose to host your recent visit. We're delighted to hear you had an enjoyable experience, and we appreciate you taking the time to share your comments. We hope to have the opportunity to welcome you back the next time you're in the area.