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Opiniones sobre Extended Stay America Suites San Jose Milpitas McCarthy Ranc

2.5 out of 5

Opiniones

6,8
Evaluación: 10 - Excelente. 149 de 485 opiniones" "
Evaluación: 8 - Bueno. 102 de 485 opiniones" "
Evaluación: 6 - Aceptable. 94 de 485 opiniones" "
Evaluación: 4 - Mediocre. 72 de 485 opiniones" "
Evaluación: 2 - Terrible. 68 de 485 opiniones" "

7,0/10

Limpieza

7,2/10

Personal y atención

7,2/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Leily yakelin

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Itza

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Yasmin

Se hospedó 7 noches en julio de 2021

8/10 Bueno

Yasmin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Management el 10 jul. 2021
Yasmin, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Deficiente
Yo creo que no fue loque Yo reserve no megusto
Se hospedó 1 noche en enero de 2019
Respuesta de Hotel Management el 30 ene. 2019
Thank you for being our guest. We sincerely apologize for the mix-up with your reservation and for the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

10/10 Excelente

Oscar, CDMX

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The right option for training trip.
Useful location, close to important main offices and commercial centers. Easy access to freeway. Quiet place to rest.
Se hospedó 4 noches en septiembre de 2017
Respuesta de Hotel Management el 26 sept. 2017
Oscar, thank you for sharing your wonderful review of Extended Stay America. We are thrilled to read you loved the convenience of our prime location and enjoyed the service provided by our courteous associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management

2/10 Terrible

Claudia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pesimo en todos los aspectos, el desayuno es solo un cafe, no hacen aseo a las habitaciones.

10/10 Excelente

Maria, San Mateo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
sin comentarios
Excelente!!!!!

6/10 Aceptable

Corey

Le gustó: Personal y atención
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Xiu

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Juan

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ardell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was just lovely
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 13 abr. 2024
Dear Ardell, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excelente

STEPHANIE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very polite office staff, immaculate rooms, clean all around hotel. I have cancer , and needed a quiet clean room. ill definitely be back
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear STEPHANIE, We are truly grateful for your kind words about Extended Stay America. It is heartwarming to know that our polite staff and clean accommodations met your needs during a challenging time. Your comfort and well-being are important to us, and we look forward to welcoming you back for another peaceful stay. Wishing you all the best in your journey.Sincerely,Hotel Management

8/10 Bueno

william

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good value for the money….. room was nice and clean….. grounds could use some sprucing up
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management el 12 abr. 2024
Dear William, Thank you for choosing us and sharing your experience at Extended Stay America. We are delighted you found good value for your money and that your room was nice and clean. Providing comfortable accommodations is a top priority for us, and we're glad we could meet your expectations in this regard. Your feedback about the grounds is valuable, and we will take it into consideration as we strive to enhance the overall experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

6/10 Aceptable

geping

Viajó por negocios, Viajó con su familia
Close to shopping centers
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 25 mar. 2024
Dear geping, Thank you for your feedback on our hotel's location. We are pleased that you found our proximity to local shopping areas convenient. Your input is valuable, and we look forward to welcoming you back.Sincerely,Hotel Management

6/10 Aceptable

Steve

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Close to shopping center.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 24 mar. 2024
Dear Steve, Thank you for the review. We truly appreciate your kind words about our convenient location and that this adds to your satisfaction. Your comfort is our priority. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

10/10 Excelente

JASON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
None
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management el 11 mar. 2024
Dear JASON, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

10/10 Excelente

Jacinto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location, peaceful
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 5 mar. 2024
Dear Jacinto, Thank you for choosing Extended Stay America for your recent visit to our city. We are pleased to hear that you enjoyed the tranquil atmosphere of our accommodations and that our location contributed positively to your experience. Your kind words about our establishment will certainly be helpful for future travelers. We look forward to welcoming you back in the near future.Sincerely,Hotel Management

10/10 Excelente

Roquita

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They don’t charge a deposit and the staff is very nice
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 21 feb. 2024
Dear Christopher, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We'll gladly share your kind words with our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Bueno

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Yenssy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Would stay again
The place was very clean and quiet. I would definitely stay there again.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

miriam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Viajó por negocios
The check in was pleasant and the room was comfortable overall. There were several strands of hair on the shower and near the toilet. It immediately felt unclean and unsanitary.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 4 feb. 2024
Dear Guest, Thank you for reviewing our hotel. It is nice that you had a pleasant time and were pleased with the check-in process. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

8/10 Bueno

kimhoun

Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Josiah

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

2/10 Terrible

John

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff no where to be seen. Had to call to get checked in and when requesting sheets for fold out. Front desk never staffed. Didn’t have pillows for fold out. Stay somewhere else.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management el 22 ene. 2024
Dear John, We sincerely apologize for the challenges you encountered during your visit. Your feedback regarding your experience at the front desk and the unavailability of essentials is concerning. We understand the importance of a seamless stay and regret falling short of your expectations. Thank you for bringing these concerns to our attention, as it helps us identify how we can enhance our guest experience moving forward. If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved accommodation.Sincerely,Hotel Management

4/10 Mediocre

Jerry

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024

10/10 Excelente

ANH

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Edward

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Howell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Melinda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Demetris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

kimhoun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and friendly staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 8 dic. 2023
Dear Kimhoun, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. We take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 Bueno

Frank David

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Demetrist

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great I love it every time the staff is very helpful.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lily

Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Krajna Sioux

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was clean and neat! Only thing is we noticed that the floor felt sticky all over the room and maybe hasn't been mopped in a bit. But otherwise, our stay had been peaceful and relaxing🤗 5 stars if the floor wasn't sticky tho but would still come back next time!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management el 20 nov. 2023
Dear Krajna Sioux, Thank you for reviewing your stay and for the generous words about our hotel being clean and friendly. However, we hope you will accept our apologies for the inconvenience with the sticky floors. We appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely, Hotel Management

4/10 Mediocre

ashok

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Demetris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It’s great I love this area
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

BEVERLY

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Awful stay
Loud commotions (people, smoke alarms) , no utensils in kitchen as described, smelled smoke from the other rooms through vents. This is not worth it.. It will be better to paying just a few dollars more just to stay in a more comfortable place. Did not get sleep or rest at all.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management el 31 oct. 2023
Dear BEVERLY, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you encountered during your stay. We understand that a comfortable and restful environment is crucial for our guests, and we regret that we fell short of your expectations. Your feedback is appreciated, and it will help us address these concerns. We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience. Thank you for sharing your insights.Sincerely,Hotel Management

10/10 Excelente

David

Friendly staff. Clean room
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management el 21 oct. 2023
Dear David, Thank you for choosing us and reviewing your recent stay. We're delighted to hear that you found Extended Stay America's staff friendly and the room clean. Your positive feedback is much appreciated, and we're committed to providing a pleasant experience for our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

6/10 Aceptable

Monserrath

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jackie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every thing was good
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jackie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every thing was good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management el 5 oct. 2023
Dear Jackie, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

6/10 Aceptable

santosh kumar

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Unsafe
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Management el 29 sept. 2023
Dear Santosh, Thank you for staying with us and leaving your feedback. Our guests' comfort and safety are our top priorities, so we regret falling short of your expectations and apologize for any inconvenience caused. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. If you'd like to provide further details or discuss your visit in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

2/10 Terrible

Condeza

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Sunil

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Dylan

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
Never got my deposit back
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management el 14 sept. 2023
Dear Dylan, Thank you for taking the time to review our hotel. It is disappointing to read about your concerns, and we apologize for any frustration this has caused. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to settle this issue. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. We hope you allow us to redeem your confidence in us again.Sincerely,Hotel Management

10/10 Excelente

Demetris

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Book your trip to Milpitas Ca
The stay is always amazing I highly recommend it the staff is nice and always willing to help.
Se hospedó 1 noche en septiembre de 2023