2/10
This apartment is a garden-basement apartment. The second day we were at the apartment there was a significant rain storm in Milano. This caused both showers to back up and flood the apartment. Several of our items were on the floor and were damaged by the water. I emailed, texted and called the property owner. He indicated he would be over to review and discuss. He did not come but rather sent 2 people over to remove the water. It was obvious the flooding had accrued previously with seeing past damage on the bed and sofa. I asked for a full refund as we felt there was a health risk from the water coming up from the showers. The property owner refused and after working with leadership at VRBO for 3 hours I was able to secure a new VRBO property at no additional cost. This was the worst experience at a property I have ever had, but VRBO did the right thing to allow our vacation to move forward.
Courtney B.
Se hospedó 2 noches en septiembre de 2024