Vista a la ciudad

Opiniones sobre Smart Hotel Milano

4 out of 5
Smart Hotel Milano
Via Torriani Napo, 28, Milan, MI

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 135 de 248 opiniones" "
Evaluación: 8 - Bueno. 71 de 248 opiniones" "
Evaluación: 6 - Aceptable. 19 de 248 opiniones" "
Evaluación: 4 - Mediocre. 10 de 248 opiniones" "
Evaluación: 2 - Terrible. 13 de 248 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jessica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ubicación increíble a unos pasos de la central de trenes
Se hospedó 2 noches en abril de 2024
Respuesta de The Management el 30 abr. 2024
Dear Jessica, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

6/10 Aceptable

EMMANUEL

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff and ok if you NEED to be next to the station, otherwise, choose another neighborhood to stay at
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management el 27 mar. 2024
Dear Emmanuel, Thank you for staying at the Smart Hotel and sharing your feedback. Best regards.

10/10 Excelente

Erick Alberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en enero de 2024
Respuesta de The Management el 29 ene. 2024
Dear Erick, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

FRANCISCO GERARDO

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gran opción de hospedaje
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Management el 5 dic. 2023
Dear Francisco GerardoThank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Juan Roberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bien
Se hospedó 1 noche en abril de 2023
Respuesta de The Management el 2 jun. 2023
Dear Juan RobertoThank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Bueno

Williams

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Esta muy bien ubicado, cerca de la estación de trenes. Es un hotel con estilo para gente joven y para estar de trabajo, no tanto en familia
Se hospedó 1 noche en mayo de 2023
Respuesta de The Management el 29 may. 2023
Dear WilliamsThank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

4/10 Mediocre

F Javier

Viajó por negocios
Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023
Respuesta de The Management el 18 may. 2023
Dear,thank you for the review. We are sorry if something went wrong during your stay but we didn't receive any negative feedback from during your stay. Please contact us to explain better the situation and help us to improve our service. We hope to see you again. Best regards.The Management.

10/10 Excelente

Gabriela Carolina

Se hospedó 1 noche en marzo de 2023
Respuesta de The Management el 28 mar. 2023
Dear Gabriela Carolina,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Suficiente para una noche para tomar el tren
El hotel esta justo enfrente de la estación de trenes. Es bastante nuevo con un diseño algo oscuro de los pasillos a mi juicio (es cosa de gustos). La habitación esta bien, es raro que el baño se enciende por sensor y cuando quieres ir a dormir sigue encendido por un buen rato más. El control del aire acondicionado (esta en la pared) no se apaga la pantalla en toda la noche (busque alguna opción para pagarlo y no tuve éxito), y del mismo modo el teléfono tiene una pantalla que brilla mucho de noche, el cuarto tenía una cortina que no cerraba por completo.
Se hospedó 1 noche en febrero de 2023
Respuesta de The Management el 14 feb. 2023
Dear,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We already send the maintenance to your room to check the light and the phone. We want to rememebr you also that the reception is open h24 to help you for any problems. We look forward to see you soon, best regardsThe Management.

10/10 Excelente

Makiko

Le gustó: Limpieza, personal y atención
Se hospedó 7 noches en abril de 2024
Respuesta de The Management el 1 may. 2024
Dear Makiko, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

4/10 Mediocre

anna

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Lovely new modern building but not a 4 stars standard , very poor customer service, no slippers and very poor toiletteries supply in the toilet . Requested an extra blaket for the night that was not available . Overpriced .
Se hospedó 2 noches en abril de 2024
Respuesta de The Management el 23 abr. 2024
Dear Anna, Thank you for choosing our Hotel and sharing your feedback. We are very sorry to read that we have failed to meet your expectations during your stay in our hotel. Please accept our apologies for the inconvenience occurred. We hope you will give us another opportunity to show you our high standards of service. Best regards.

10/10 Excelente

xiaoguang

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No coffer maker ,no glass …. But overall is pretty good. I even got an early check in. Location is fantastic.
Se hospedó 1 noche en abril de 2024
Respuesta de The Management el 8 abr. 2024
Dear Customer, Thank you for your comments regarding your stay at the Smart Hotel. It is always a pleasure to receive positive feedback. I am also glad to read that you enjoyed the great location of the hotel. Hoping that I will have the chance to welcome you back in a very near future.

8/10 Bueno

elisa

Viajó en grupo
Le gustó: Limpieza, personal y atención
Is in a good location and
Se hospedó 2 noches en marzo de 2024
Respuesta de The Management el 8 abr. 2024
Dear Elisa, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards. The Management

10/10 Excelente

Melvin

it was convenient to where we needed to be. It was comfortable. Of note was the fact that the temperature in the room could be controlled easily.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Management el 4 abr. 2024
Dear Melvin, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 Bueno

SuJin

Se hospedó 2 noches en marzo de 2024
Respuesta de The Management el 23 abr. 2024
Dear Sujin, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards. The Management

10/10 Excelente

Moohyun

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great. The room was clean, but the only downside was that it was too small to open my luggage which was okay because I can handle it.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management el 25 mar. 2024
Dear Moohyun,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Sitki, Istanbul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management el 22 mar. 2024
Dear Sitki, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 Bueno

Mariam

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel reception staff were really friendly, helpful and assisted with any questions/ queries I had. The room was a perfect size for one person
Se hospedó 2 noches en marzo de 2024
Respuesta de The Management el 19 mar. 2024
Dear Mariam, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excelente

luke

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Modern style and close to main station
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management el 19 mar. 2024
Dear Luke, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excelente

yui

Se hospedó 3 noches en febrero de 2024
Respuesta de The Management el 5 mar. 2024
Dear Yui, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 Excelente

Chanelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice hotel, convenient and great location
Se hospedó 1 noche en febrero de 2024
Respuesta de The Management el 1 mar. 2024
Dear Chanelle, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 Bueno

Federica

Se hospedó 1 noche en febrero de 2024
Respuesta de La Direzione el 21 mar. 2024
Gent.le Federica, La ringraziamo per avere soggiornato da noi e di avere condiviso con altri potenziali Clienti gli aspetti che ha maggiormente gradito. I Suoi complimenti sono la migliore ricompensa al nostro lavoro, nel contempo un ulteriore iniezione di entusiasmo per migliorarci ulteriormente. Auspichiamo di poterla incontrare di nuovo nel nostro Hotel. Distinti saluti la Direzione

10/10 Excelente

ARMANDO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
eccellente attenzione! tutto ottimo
Se hospedó 1 noche en febrero de 2024
Respuesta de Direzione Smart Hotel el 21 feb. 2024
Gent.le Armando, La ringraziamo per avere soggiornato da noi e di avere condiviso con altri potenziali Clienti gli aspetti che ha maggiormente gradito. I Suoi complimenti sono la migliore ricompensa al nostro lavoro, nel contempo un ulteriore iniezione di entusiasmo per migliorarci ulteriormente. Auspichiamo di poterla incontrare di nuovo nel nostro Hotel. Distinti saluti

10/10 Excelente

Victoria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property, but of an issue with the shower flooding the bathroom and couldn’t get the air on to stay off without removing the card but otherwise a great stay
Se hospedó 3 noches en febrero de 2024
Respuesta de The Management el 5 feb. 2024
Dear Victoria, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. We are glad to read that you appreciated our room and our staff. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

Stanimir

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice interior and room conditions and close to metro station and the train station. The only downside is that the safe was too small than those you can find at other hotels and the lamp in the bathroom kept turning off while I was in the shower.
Se hospedó 1 noche en enero de 2024
Respuesta de The Management el 4 feb. 2024
Dear Stanimir,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Michelle, Worcester

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very easy to find, near the train station. Clean, affordable, convenient.
Se hospedó 1 noche en enero de 2024
Respuesta de The Management el 2 feb. 2024
Dear Michelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Samantha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de The Management el 29 ene. 2024
Dear Samantha, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

Kirsty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de The Management el 29 ene. 2024
Dear Kirsty, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Modern, clean and comfortable hotel near station
Lovely hotel, comfortable, clean and contemporary. Good location very close to the station. I asked for a quiet room as I was concerned it was in a busy area and the hotel fulfilled this for me. Staff were very friendly and helpful and suggested some places to go. Only very minor niggles were the shower floods the bathroom and the bathroom/wardrobe area lights are on sensors, which in my room seemed to have a mind of their own by switching on and off by themselves. Also a complementary bottle of water in the room would have been nice. Overall, it's a great hotel and would recommend.
Se hospedó 1 noche en enero de 2024
Respuesta de The Management el 29 ene. 2024
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

Samuel, Sunderland

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely, minimalistic hotel. Clean. Super friendly staff. Great central location.
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Management el 9 ene. 2024
Dear Samuel, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

10/10 Excelente

Elisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de La Direzione el 9 ene. 2024
Gentile Elisa, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

8/10 Bueno

Antonio

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Es war gut gelegen und super nähe zum Bahnhof und U Bahn
Se hospedó 4 noches en diciembre de 2023
Respuesta de The Management el 9 ene. 2024
Dear Antonio, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 Bueno

Paulo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de The Management el 9 ene. 2024
Dear Paulo, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 Excelente

Samuel

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Management el 29 ene. 2024
Dear Samuel, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

alima

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Management. el 3 ene. 2024
Dear Alima, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 Bueno

Lorenzo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Semplice hotel con tutto quello che serve x chi è in transito a Milano. L’unico appunto che posso fare è che non sono riuscito a riscaldare la stanza nonostante il display segnasse 20/22 gradi.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Direzione Smart Hotel el 28 dic. 2023
Gentile Lorenzo, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

10/10 Excelente

Luca Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Direzione Smart Hotel el 28 dic. 2023
Gentile Luca Antonio, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

6/10 Aceptable

Heino

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de The Management el 28 dic. 2023
Dear Heino, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

Espen

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Management el 28 dic. 2023
Dear Espen, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

6/10 Aceptable

Diana

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Management el 9 dic. 2023
Dear Diana, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excelente

Omar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Management el 5 dic. 2023
Dear Omar,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Gillian

Se hospedó 3 noches en noviembre de 2023
Respuesta de The Management el 5 dic. 2023
Dear Gillian,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

Ryan

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Management el 28 dic. 2023
Dear Ryan, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

6/10 Aceptable

Håvard

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Litt problemer med dusjen, men ellers helt ålreit
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Management el 29 nov. 2023
Dear Havard, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Please accept our apologies for the inconvenience occurred with the shower. It will be a pleasure to welcome you again very soon. Kind Regards.

6/10 Aceptable

Suzanne

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, super close to the Centrale train station in Milan. However, the front desk area and guest rooms seem "cold" and blah, not vibrant, lively, or welcoming at all. I did not appreciate the lights going off in the bathroom several times while I was in there, especially while I was in the shower. Not very "smart" at all.
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Management el 24 nov. 2023
Dear Suzanne, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 Excelente

S

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
スタッフさんの対応が良いです。 共有部分も室内も凄く綺麗です。 駅も近く観光にもってこいの立地です。
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Management el 19 nov. 2023
Dear S, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

10/10 Excelente

angelina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to the train station. We walked to the duomo
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Management el 17 nov. 2023
Dear Angelina, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 Bueno

Fadl

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Management el 5 dic. 2023
Dear Fadl,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excelente

volgane

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Management el 16 nov. 2023
Dear Volgane, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Management el 13 nov. 2023
Dear Thomas, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.