Servicio de la propiedad

Opiniones sobre Residence Inn by Marriott Newport/Middletown

3 out of 5

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 305 de 436 opiniones" "
Evaluación: 8 - Bueno. 105 de 436 opiniones" "
Evaluación: 6 - Aceptable. 17 de 436 opiniones" "
Evaluación: 4 - Mediocre. 6 de 436 opiniones" "
Evaluación: 2 - Terrible. 3 de 436 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Mesías I

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Is very Good thank you
Se hospedó 2 noches en enero de 2024
Respuesta de Michael- GM el 22 ene. 2024
Thank you for your positive review. I hope we have the opportunity to provide you with any future hotel accommodations.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La verad con Marriott siempre va uno a lo seguro, sin sorpresas ni falsas expectativas, el hotel estuvo mejor de los que esperabamos.

10/10 Excelente

Joel

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Good breakfast. Friendly , professional staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael-GM el 4 mar. 2024
Thank you for your positive review. We hope we have the chance to provide you lodging again in the future.

4/10 Mediocre

ursula

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The rooms A/C or compressor went on and off all night with the sound of a jet engine and ran for about 20 minutes at a time. Could not turn it off, the panel was locked and got no sleep.
Respuesta de Michael-GM el 1 mar. 2024
Thank you for taking the time to share your experience with us. I apologize for the inconvenience.

10/10 Excelente

Jean robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In residential zone I feel like home
Se hospedó 2 noches en febrero de 2024
Respuesta de Michael GM el 27 feb. 2024
Thank you for your positive review!

10/10 Excelente

lida

Se hospedó 1 noche en febrero de 2024
Respuesta de Michael-GM el 26 mar. 2024
Thank you

6/10 Aceptable

Jill

Viajó con su familia
Le gustó: Limpieza, personal y atención
We have stayed at this property before, and it is convenient and a pretty good hotel. However, in comparison with the Residence Inn we just stayed at last month in Washington, DC, this one failed us in a several ways: 1) Breakfast--powered eggs, all breads wrapped in plastic, pre-packaged stuff.... 2) television couldn't hook into our Netflix or Hulu accounts... 3) rollaway came as a folded-in-half bed and was terribly uncomfortable. Staff was kind, and quick to help.
Se hospedó 1 noche en febrero de 2024
Respuesta de Michael- GM el 20 feb. 2024
Thank you for taking the time to let us know about your recent stay. I would like to address each issue individually. We are currently in the process of upgraded TV entertainment package to include streaming channels. This is a long process. We do not or have never used powdered eggs. We do not use shelled eggs per Marriott requirement, but they are liquid and not powdered. We do individually wrap most items as our guest would rather not have their food exposed to other guest that may handle them first. I would also like to apologize for the comfort of the rollaway. I hope we have the opportunity to serve you again in the future so you can see the upgrades for yourself.

10/10 Excelente

Joe

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was amazing!!! Friendly, professional and very accommodating! The property is also extremely nice and well maintained!
Se hospedó 2 noches en febrero de 2024
Respuesta de Michael- GM el 19 feb. 2024
Thank you for your great comments. I will share with the staff. I hope your travels bring you to Newport again.

10/10 Excelente

Babak

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool was small and shallow but everything else was close to expectations.
Se hospedó 1 noche en enero de 2024
Respuesta de Michael- GM el 16 ene. 2024
Thank you for your positive review. I hope we have the opportunity to serve you again in the future.

10/10 Excelente

Kenneth

Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael - GM el 22 ene. 2024
Thank you for your positive review. I hope we have the opportunity to provide you with any future hotel accommodations.

10/10 Excelente

Jantra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank you
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael-GM el 3 ene. 2024
Thank you for the positive review. We hope we have the opportunity to serve you again in the future.

10/10 Excelente

Chandana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was in convenient location. Free morning breakfast is good and we loved nice warm swimming pool.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael-GM el 29 dic. 2023
Thank you for your positive review.

6/10 Aceptable

Iryna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
The room had an unusual odor, possibly due to its kitchen, resulting in furniture carrying cooking smells. The sofa appeared worn and torn. However, the common areas were well-maintained, clean, and the breakfast was enjoyable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael-GM el 29 dic. 2023
Thank you for sharing you experience while staying with us. I will pass om to our housekeeping staff. Have a great new year.

10/10 Excelente

Christine

Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Michael-GM el 25 dic. 2023
Thank you for your positive feedback. We look forward to serving you again in the future.

10/10 Excelente

Nina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, great staff and service, clean rooms, we'll be back for sure!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael-GM el 22 dic. 2023
Thank you for your positive feedback. We look forward to serving you again in the furure.

8/10 Bueno

YVONNE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The people in the room above were very noisy right up to 11:00 pm. The room needs new mattress even on the sofa bed. The are not the most comfortable, too soft & sofa bed mattress you can feel every spring in it, could use an extra foam padding
Se hospedó 2 noches en noviembre de 2023
Respuesta de Michael-GM el 22 dic. 2023
Thank you for your feedback. Sorry the sofa bed wasn't as comfortable as you like. I appreciate the comments.

10/10 Excelente

Annmary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael-GM el 27 nov. 2023
Thank you. I am happy you enjoyed your stay.

8/10 Bueno

daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Michael-GM el 7 nov. 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The check in was quick. The room wasn’t ready. We are a family with 3 kids, we didn’t have enough towels. The extra roll over bed I asked for in the reservation wasn’t in the room, we didn’t have any sheets for the sofa bed. In overall it wasn’t ready for our capacity. The sofa bed is very uncomfortable, even for children.
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael-GM el 13 oct. 2023
Thank you for sharing your comments regarding your most recent stay. I am sorry we fell short with the sofa bed and supplies during your stay. I am pleased that overall it was a nice stay. I hope we have the chance to make it up to you in the future.

10/10 Excelente

Maureen

Se hospedó 1 noche en octubre de 2023
Respuesta de Michael-GM el 7 nov. 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excelente

Bruce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very Nice Stay!
Great staff! My wife and I were greeted with a warm and genuine smile. It was a smooth transition checking in and out. The room was clean and comfortable. There was a good selection of food items for the free breakfast.The price was a bit high, but.would stay again.
Se hospedó 3 noches en octubre de 2023
Respuesta de Michael- GM el 7 oct. 2023
Thank you for your very kind review of our hotel. I am pleased you enjoyed your stay and look forward to serving you again in the future.

10/10 Excelente

Veronica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good hotel specially the personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michael-GM el 11 sept. 2023
Thank you for the positive review. I am pleased you enjoyed your stay and hope we have the opportunity to serve you again in the future.

8/10 Bueno

Dimitar

Se hospedó 2 noches en agosto de 2023
Respuesta de Michael-GM el 30 ago. 2023
Thanks for the positive review score. Glad you enjoyed your stay.

10/10 Excelente

Dana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very clean super cute. They make it easy for you to get in town.
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael- GM el 25 ago. 2023
Thank you for the positive review. I am happy to enjoyed your stay. I hope we have the opportunity to serve you again in the future.

10/10 Excelente

Erica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de Michael - GM el 25 ago. 2023
Thanks for the great review. I hope we have the chance to serve you again in the future.

10/10 Excelente

elizabeth

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael-GM el 21 ago. 2023
Thank you for the nice review of our property. I hope you come and visit us again.

10/10 Excelente

Georgianna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was well maintained and very accommodating staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael- GM el 9 ago. 2023
I am very pleased you enjoyed your stay with us. We hope to serve you again in the future.

8/10 Bueno

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall we enjoyed our stay. It was very convenient to downtown Newport. We enjoyed the breakfast as it had plenty of options. Loved the hot oatmeal with all the toppings they offered. The last day of our trip the water was shut off for about 30 minutes as I was finishing up my shower (not fun). Our toilet had issues as well. Room was very nice though. We would stay here again.
Se hospedó 2 noches en mayo de 2023
Respuesta de Michael- GM el 9 jun. 2023
Thank you for your positive feedback. I do apologize for the water issue though. We hope you come stay with us again whenever you find yourself in Newport, RI.

10/10 Excelente

Ashley

Se hospedó 1 noche en mayo de 2023
Respuesta de Michael- GM el 19 jul. 2023
Thank you

10/10 Excelente

WILLIAM

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Michael- GM el 23 may. 2023
Thank you for the positive feedback. We are very happy you enjoyed your stay. We hope we have the opportunity to serve you again in the future.

10/10 Excelente

Ron J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly & informative staff, clean facility
The front desk gal “Elaine” Was very helpful and such great personality. She is a true asset to this location. Room well cleaned & great condition. Breakfast area very clean and food items fresh too!
Se hospedó 2 noches en mayo de 2023
Respuesta de Michael- GM el 22 may. 2023
Thank you for your positive review of your stay with us. I will pass along your remarks to Elaine and Breakfast staff.Thank you and we hope you will stay with us again.

10/10 Excelente

Barry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Michael- GM el 22 may. 2023
Thank you, I am happy you enjoyed your stay.

10/10 Excelente

Sandra

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful property. Great staff.
Se hospedó 2 noches en abril de 2023
Respuesta de Michael- GM el 15 abr. 2023
Thank you very much. I am very pleased you enjoyed your stay. I hope we have the chance to provide lodging for you in the future.

6/10 Aceptable

Kathleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The suites are small and advertise they sleep 5 people but they don't. The breakfast was great and the downstairs seating areas by the fireplace were very nice. Staff was very friendly.
Se hospedó 3 noches en marzo de 2023
Respuesta de Michael- GM el 7 abr. 2023
Thank you for taking the time to share your view of your last stay with us. I am glad you were happy with staff and breakfast. Although the web site does say maximum capacity of room is 5 people, we don't recommend 5 people. Sorry for any confusion.

8/10 Bueno

Claudia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location! Only 10 min drive to the restaurants. My only comment is that the hotel doesn’t offer conditioner and for a girl with long hair that is a turn down.
Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 25 mar. 2023
Thank you for the positive feedback, I am sorry we did not have separate condition as our shampoo is conditioning shampoo. I hope we have the opportunity to serve you again in the future.

10/10 Excelente

nicholas

Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 15 abr. 2023
Thank you very much for the positive review. We hope we have the opportunity to serve you again in the future.

10/10 Excelente

Joyce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 20 mar. 2023
Thank you for the positive feedback. I hope you will stay with us again in the future.

8/10 Bueno

Winston

Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 7 abr. 2023
Thank you.

8/10 Bueno

Olivia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Place to Stay!
Overall my stay was very good. I was disappointed that there were no shower caps available in the bathrooms. Other than that it was quite accommodating. I would stay here again and recommend it to my family and friends.
Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 10 mar. 2023
Thank you for your positive comments, sorry about the shower caps not in rooms, we do provide at desk by request.

4/10 Mediocre

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel
This hotel is lovely! Great location! Free breakfast was very good. The front desk employees are professional & accommodating. And friendly. There was an issue with the people staying above us. They were extremely noisy throughout the night. The front desk was apologetic and did everything they could to try to help the situation.
Se hospedó 1 noche en marzo de 2023
Respuesta de Michael- GM el 10 mar. 2023
I appreciate the positive feedback. Sorry about the noisy upstairs neighbors.

10/10 Excelente

michael

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was perfect except the building insulation is poor. You can hear every mechanical item running when turned on and people talking was noticed all the time. BUT I WOULD STAY THERE AGAIN. That was not a deal breaker. Office staff was very helpful when needed.
Se hospedó 4 noches en enero de 2023
Respuesta de Michael-GM el 23 ene. 2023
Thank you for your positive feedback. I hope you stay with us again when you visit the Newport, RI area.

10/10 Excelente

maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was spacious and clean. Breakfast was include.
Respuesta de Michael-GM el 20 ene. 2023
Thank you for your kind feedback. Happy you enjoyed your stay.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
For the 4th year in a row i’ve booked a two bedroom suite for my birthday. My family enjoys celebrating with me and this makes it perfect. The pool & hot tub were both open and perfect!
Se hospedó 1 noche en enero de 2023
Respuesta de Michael-GM el 6 ene. 2023
Thank you for your positive feedback. Vet Happy you enjoyed your stay with us.

8/10 Bueno

Raul M

Le gustó: Limpieza, personal y atención, servicios
Clean, new, and tucked away from street traffic noise.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Michael-GM el 17 dic. 2022
Thank you and I am happy you enjoyed your stay.

10/10 Excelente

Robert B

Respuesta de Michael-GM el 7 nov. 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excelente

Robert B

Respuesta de Michael-GM el 7 nov. 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excelente

Jennifer

Se hospedó 1 noche en noviembre de 2022
Respuesta de Michael-GM el 2 dic. 2022
Thank you!!!

10/10 Excelente

Jayme

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quick and friendly staff, clean room, reasonably priced.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Michael-GM el 14 nov. 2022
Thank you for your feedback and we hope to be able to provide you hotel accommodations again in the future.

2/10 Terrible

Darcy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We only stayed one night and the room upstairs was so noisy it sounded like a bunch of little kids running around, and then moving all the furniture on the room. This continued throughout the night, when I spoke to guests services they offered me me no compensation for a sleepless night.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Michael-GM el 14 nov. 2022
Thank you for taking the time to share your experience with us. I have shared your comments with the Management team in order to prevent this from occurring again in the future.

8/10 Bueno

sarah

Se hospedó 1 noche en septiembre de 2022