Recepción

Opiniones sobre Homewood Suites by Hilton Newport Middletown, RI

3 out of 5
Homewood Suites by Hilton Newport Middletown, RI
348 West Main Road, Middletown, RI

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 331 de 482 opiniones" "
Evaluación: 8 - Bueno. 110 de 482 opiniones" "
Evaluación: 6 - Aceptable. 27 de 482 opiniones" "
Evaluación: 4 - Mediocre. 7 de 482 opiniones" "
Evaluación: 2 - Terrible. 7 de 482 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Maria Isabel

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Faltaba mucha limpieza
Con los comentarios que tenía lo imagine mejor
Respuesta de Adam el 24 abr. 2017
Please accept our sincere apologies for where we fell short of meeting your expectations. We hope that our commitment to service and accommodations has earned your business in the future. Thank you, Adam - GM

10/10 Excelente

Maria Angelica, Viña del Mar Chile

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente Hotel en Newport, Middletown.
Excelente hotel, estuvimos con mi marido 11 días, la atención muy buena, la habitación excelente, muy limpio, muy tranquilo. La ubicación es perfecta. Lo recomiendo do todas maneras. Y si voy nuevamente a Newport , no dudaría en irme al mismo Hotel. El precio fue excelente también.
Respuesta de Adam el 19 may. 2015
Thank you for your extended stay at our property. We appreciate your kinds words regarding our cleanliness, service and location. We look forward to your next stay with us!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mascotas
El unico inconveniente fue que habia un equipo y en el desayuno no alcanzo la comida. Reciben perro y tuvimos que pedir cambio de habitacion porque ladraron toda la noche. Las condiciones del hotel excelentes
Respuesta de Adam el 17 dic. 2014
Thank you for your wonderful review and comments regarding your stay with us. We hope to see you again soon!

6/10 Aceptable

kevin

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Food area and pool were nice and clean. The floors in the elevator and on our floor (2nd) were never vacuumed and were filthy!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Qiqing

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good breakfast!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Howard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is extremely helpful and friendly. The breakfast is excellent with a changing hot menu. The man running it, like the rest of the staff is personable and hardworking. The breakfast alone is enough to make me want to come back!
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Eileen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great staff
The staff are the best here. The rooms are large, they can be adjoined for families.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 11 noches en diciembre de 2023

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

MARCIA, Smithfield

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel but we had horrible neighbors. They were yelling and slamming doors all night.

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reasonably priced, clean and the staff could not be nicer. The room was perfect too. I loved the feeling of home away from home. Also, we were allowed to check in early without having to pay an extra fee. We will be back!
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Diego

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room, enjoyed the complimentary breakfast and was close to everything.
Se hospedó 3 noches en octubre de 2023
Respuesta de Alexis E. el 4 nov. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Brandon, Islip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Alexis E. el 4 nov. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Jim

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Welcoming Place to Stay
Travel plans changed while at the hotel. They worked with the 3rd party booking app to make that happen. Much appreciated.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Gregory

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Richard, Rio Vista

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were real suites with plenty of room to move around.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

SHERNETTE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
1
Se hospedó 3 noches en agosto de 2023
Respuesta de Alexis el 1 sept. 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Michael

Se hospedó 1 noche en agosto de 2023
Respuesta de Alexis el 1 sept. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Bueno

Alan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Liza

Se hospedó 1 noche en julio de 2023

10/10 Excelente

dr steve

Se hospedó 3 noches en julio de 2023
Respuesta de Alexis el 22 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excelente

Janice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Alexis el 22 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

4/10 Mediocre

Celine

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel rooms smelled. You can tell that dogs were there. The shower was disgusting. For 450.00 a night expected better. Some bleach would take care of the stains. I have pictures but can’t post them. The staff were friendly. The hotel needs a deep cleaning.
Se hospedó 1 noche en junio de 2023
Respuesta de Alexis E. el 14 jul. 2023
Thank you for taking the time to share your recent experience at Homewood Suites. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with your accommodations. Please know that we have renovations scheduled for Q4 2023! We will be replacing all soft goods and in room technology, both to Hilton's new design specifications! We were built back in 2013 so this will be our first renovation since then. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

6/10 Aceptable

Celine

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Alexis E. el 14 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am disappointed that we did not exceed your expectations, as is our goal. I sure hope that you had the opportunity to enjoy what our amazing community has to offer. We know that you have many option when visiting the Middletown/Newport area. It would personally be my pleasure to welcome you back in the future. If I can be further assistance please feel to reach out to me directly. All the best and safe travels.

10/10 Excelente

Morton

Se hospedó 4 noches en julio de 2023
Respuesta de Alexis E. el 14 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

John

Se hospedó 3 noches en julio de 2023
Respuesta de Alexis E. el 14 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Holly

Se hospedó 3 noches en junio de 2023
Respuesta de Alexis E. el 30 jun. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

2/10 Terrible

Eliza

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible
Se hospedó 1 noche en junio de 2023
Respuesta de Alexis E. el 26 jun. 2023
Thank you for taking the time to rate your recent stay at the Homewood Suites by Hilton Newport Middletown. Please accept my sincerest apologies for where we fell short of meeting your expectations. After reviewing your ratings I can see we missed the mark in all areas and having some specifics would really assist us in improving our guest experience. If you have a moment to share some bullet points from your stay it would mean the world to us. Yours in Hospitality

10/10 Excelente

Peter

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient.
Se hospedó 2 noches en junio de 2023
Respuesta de Alexis el 24 jun. 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Bueno

MELIKE

Le gustó: Personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en junio de 2023
Respuesta de Alexis el 24 jun. 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Bueno

Tammy

Se hospedó 1 noche en junio de 2023
Respuesta de Alexis E. el 14 jul. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Judith, Kissimmee

Se hospedó 1 noche en junio de 2023
Respuesta de Alexis E. el 30 jun. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excelente

Emily

Se hospedó 1 noche en junio de 2023
Respuesta de Alexis E el 8 jun. 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

8/10 Bueno

Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Alexis E. el 26 may. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Susan

Se hospedó 2 noches en mayo de 2023
Respuesta de Alexis E. el 26 may. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Gia

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Mohan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Alexis E. el 10 may. 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excelente

Sedruola, Lancaster

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The television remote didn't work well...the hook on the back of the bathroom door was broken...the alarm clock didn't work...the room was clean and comfortable
Se hospedó 1 noche en abril de 2023
Respuesta de Alexis E. Front Office Manager el 17 abr. 2023
We value the experiences that our guests share with us. We appreciate the feedback and will pass along the comments to our Maintenance department so they can address those concerns. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

Kathy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Henry, Bloomfield

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 1 noche en abril de 2023
Respuesta de Alexis el 10 abr. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excelente

ANGELA

Se hospedó 1 noche en abril de 2023
Respuesta de Alexis el 5 abr. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excelente

MITCHELL

Se hospedó 1 noche en marzo de 2023
Respuesta de Alexis el 28 mar. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excelente

Margaret

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like how spacious the suites are and fully stocked kitchen is great.
Se hospedó 1 noche en marzo de 2023
Respuesta de Alexis el 26 mar. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

4/10 Mediocre

Amy

Viajó con mascotas
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
I know I got a pet room and those aren’t going to be that nice but my dog was eating crumbs from the carpet… you still need to vacuum. I didn’t feel safe letting her walk around the room. Gross stains on the carpet too. The room was also next to the elevator which was very noisy and kept her anxious all night. Second time I have tried this brand in the past few months and I wouldn’t again. Might be different for non pet rooms.
Se hospedó 1 noche en febrero de 2023
Respuesta de Alexis el 26 mar. 2023
Thank you for taking the time to share your experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy with your accommodations. Please know that we have renovations scheduled for Q4 2023! We will be replacing all soft goods and in room technology, both to Hilton's new design specifications! We were built back in 2013 so this will be our first renovation since then. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excelente

Bea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great stay thanks for having us
Se hospedó 2 noches en febrero de 2023
Respuesta de Alexis el 26 mar. 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.