Dear Jonathan,Thank you for your feedback. We appreciate your positive acknowledgment of our hotel while also noting areas for improvement. Your insights are valuable to us as we strive to provide an even better experience for our guests. We hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Best Regards,Newport Beachside Resort Team

Dear Nelisa,Thank you for providing your review. We understand that restrictions around pool hours, beach umbrellas, and chair use can be frustrating, especially on a relaxing vacation. It is our goal to create a balanced environment for all guests, and these policies help us maintain order and safety. We wish you safe and happy travels.Best Regards,Newport Beachside Resort Team

Dear Magdalena,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the service and pool. Our goal is to create a welcoming, fun experience, and we'll speak with our staff to ensure corrections are made. There is a charge for both valet and self-parking, both of which are noted online. If you have any questions about this, please let us know. We hope to see you again should you be back in the area.Best Regards,Newport Beachside Resort Team

Dear Javier,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Best Regards,Newport Beachside Resort Team

Dear Adolfo,Thank you for staying with us and for your feedback. Your feedback is gratefully received, and we hope to welcome you back for a great stay in the future. Best Regards,Newport Beachside Resort Team

Dear Miriam,It was a delight to host you at Newport Beachside Hotel and Resort. Our team trusts that you had a comfortable and relaxing stay. It would be our pleasure to welcome you back in the future for an experience that is sure to go above and beyond your expectations.Best Regards,Newport Beachside Resort Team

Dear Anthony,Although we're delighted to receive your positive review, we apologize for any inconvenience you had at the spa. Please know we are undergoing a modernization project as part of our continued commitment to improving our property and service. That said, feel free to reach out to us anytime so we may address any lingering concerns you have, as we are always available to assist you. Your feedback is appreciated, and we hope to welcome you back in the future for a reimagined experience that exceeds your expectations. Best Regards,Newport Beachside Resort Team

Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your recent experience. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for the inconvenience caused by the ventilation. We'll be sure to share your feedback internally to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Best Regards,Newport Beachside Resort Team

Dear Angel,We are deeply disappointed that your experience did not meet your expectations. Please feel free to reach out to us any any time, as we are always available to assist our great guests. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Newport Beachside Resort Team

Dear Alejandro,Our team at Newport Beachside Hotel and Resort works hard to ensure our guests have a relaxing visit, so we are delighted to know we hit the mark with you. We look forward to welcoming you back for many more memorable getaways.Best Regards,Newport Beachside Resort Team

Dear Zayda,Thank you for your terrific review of your recent visit! We’re delighted to hear that our hospitable team went above and beyond to provide you with the best experience possible. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. Your suggestion for our accommodations will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to welcoming you back to our hotel in the future!Best Regards,Newport Beachside Resort Team

Dear Jairo,Providing our guests with captivating views is one of the highlights of staying with us, and we're delighted that it enhanced your experience. We can't wait to welcome you back to enjoy more of our stunning vistas.Best Regards,Newport Beachside Resort Team

Estimado Jairo, Muchas gracias por elegir quedarse con nosotros en Newport Beachside Hotel and Resort. Nuestro objetivo es brindar a cada huésped una excelente experiencia y confiamos en que este sea su caso. Sin embargo, apreciamos sus sugerencias y nos aseguraremos de tenerlas en cuenta a medida que sigamos realizando mejoras. Fue un placer recibirlo y esperamos darle la bienvenida nuevamente en el futuro para otra estadía maravillosa. Atentamente, Equipo de Newport Beachside Resort

Dear Celso,Thank you for being our guest and sharing your short yet kind review. We are thrilled you enjoyed your stay at Newport Beachside Hotel and Resort and look forward to welcoming you back again soon.Best Regards,Newport Beachside Resort Team

Dear Viktor,Although we're grateful for your generous review, we are disappointed to hear about the room change you experienced and the issues that came with it. Rest assured, we will pass on your feedback to the appropriate team members to ensure we are meeting our high standards of guest satisfaction. That said, it was a pleasure to welcome you, and we hope you'll stay with us again in the future.Best Regards,Newport Beachside Resort Team

Dear Mirvic,It's truly rewarding to hear that our team's efforts were recognized and contributed to your enjoyment. We look forward to welcoming you back to Newport Beachside Hotel and Resort soon for another five-star stay.Best Regards,Newport Beachside Resort Team

Dear Luz,We appreciate you leaving us feedback on your recent stay with us. We are thrilled that our team member, José, made a positive impact on your visit. He deserves the recognition and we will be sure to share your praise with him. That said, we apologize for your stay falling short of your expectations. Rest assured, we will speak with our team to ensure our high standards of guest satisfaction are being met. We hope to welcome you back for an improved experience in the future. Best Regards,Newport Beachside Resort Team

Dear Osvaldo,We greatly appreciate your feedback. Please accept our apologies for any disappointment regarding our included amenities during your visit. We always strive to be as transparent as possible regarding these matters, so your feedback is gratefully received and we will be sure to discuss your comments internally. Thank you, and we hope you will consider giving us another chance in the future; we're confident that we can impress you. Best Regards,Newport Beachside Resort Team

Dear Greisy,Thank you for taking the time to leave us a review. We are delighted to know you enjoyed your stay and your ocean view. We hope to welcome you back soon at Newport Beachside Hotel and Resort. Best Regards,Newport BeachsideResort Team

Dear Lillian,Thank you for joining us at Newport Beachside Hotel and Resort and for sharing your lovely review. We are delighted you were impressed with our beautiful resort and hope we have another opportunity to welcome you back for another memorable visit.Best Regards,Newport Beachside Resort Team

Dear Leonardo,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any difficulty accessing the pool and for any disappointment with the in-room amenities. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.Best Regards,Newport Beachside Resort Team

Dear Ismael,Thank you for your wonderful review! We're delighted you and your family enjoyed our excellent service, cleanliness, and beautiful views. It's an honor to be considered one of the best, and we look forward to welcoming you back for another exceptional stay!Best Regards,Newport Beachside Resort Team

Dear Rolando,We're genuinely disappointed to hear about your experience. Our team takes this matter seriously, and we will look to address and resolve this issue. Rest assured, we will work diligently to ensure future guests have a relaxing and hassle-free stay.Best Regards,Newport Beachside Resort Team

Dear Karen,We're delighted you enjoyed your stay at Newport Beachside Hotel and Resort! Please come see us again soon.Best Regards,Newport Beachside Resort Team

Thank you for offering feedback about your recent experience at our hotel and resort. We're sorry you were disappointed with your stay. As you may have observed, we are undergoing a refresh of our property as part of our continued commitment to make improvements to our facility and service. The hotel team works diligently to minimize the impact of the renovation on our guests' visits with us, and we apologize this wasn't your perception. Please allow us to host you again for the time you expected when our transformation project is complete.Best Regards,Newport Beachside Resort Team

Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our service and accommodations. We wish you well and hope you'll consider giving us another try someday.Best Regards,Newport Beachside Resort Team

Dear Jaime,Thank you so much for your feedback on your stay at Newport Beachside Hotel and Resort! Our team was ecstatic to hear that you found their service to be so amazing. It was great to see that you enjoyed everything, from our wonderful location so close to the beach and the amenities that we provide! We hope to see you on your next trip to the Sunny Isles Beach area.Best Regards,Newport Beachside Resort Team

We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate more details to better understand the issues you faced. We value your input and strive to make improvements based on guest feedback.Best Regards,Newport Beachside Resort Team

Dear Gaston,Thank you for being our guest and for voicing your concerns. Top-notch service is our goal, so it's unfortunate to learn about your experience. Daily housekeeping includes fresh towels and removing trash, while a full cleaning can be requested at the front desk. Our team will repair the lock, and we'll discuss your comments with the team members in question to ensure friendly, attentive service going forward. Thank you for bringing these topics to our attention so we can improve.Best Regards,Newport Beachside Resort Team

Thank you for your five-star rating. We're delighted your stay was excellent and hope to host you again soon!Best Regards,Newport Beachside Resort Team

Dear Nercida,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed our beautiful views. Thank you for trusting Newport Beachside Hotel and Resort for your lodging needs. We hope to see you again soon! Best Regards,Newport Beachside Resort Team

Dear Dana,Thank you for the outstanding review of your recent stay at Newport Beachside Hotel and Resort. We're glad you had a lovely time with us and enjoyed our cozy accommodations and exceptional service. It would be our pleasure to host you again in Sunny Isles Beach, so come back soon!Best Regards,Newport Beachside Resort Team

Dear Mislene,Thank you for the outstanding rating of your recent stay at Newport Beachside Hotel and Resort. We're glad you enjoyed your visit with us. It would be our pleasure to host you again at Sunny Isles Beach, so come back soon!Best Regards,Newport Beachside Resort Team

Dear Gabriela,We appreciate you taking the time to share your thoughts regarding you and your daughter's stay at our resort. It greatly saddens us to hear we were unable to provide the experience you were hoping for and that you were disappointed with your visit. We're extremely sorry to hear you felt that you did not receive the standard of service expected. Please accept our apologies that we were unable to accommodate you in a different room; however, it looks like you made your reservation through a third-party site and, while we try our utmost to upgrade rooms where we can, unfortunately, this is not always possible and we apologize for any inconvenience caused. We also encourage our guests to reach out to the hotel prior to arrival if there are any special requirements disabled guests may need so we can be aware of this prior to arrival and offer assistance. We will certainly address your feedback internally to ascertain what may have occurred in this particular situation so we can ensure we can make improvements going forward. Thank you for your valuable input.Best Regards,Newport Beachside Resort Team

Dear Mislene,Thank you for choosing Newport Beachside Hotel and Resort to host your visit. We trust that your room was clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again soon. Best Regards,Newport Beachside Resort Team

Dear Elsa,It was our pleasure to provide you with clean, safe accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon at Newport Beachside Hotel and Resort!Best Regards,Newport Beachside Resort Team

Dear Juan,While we thank you for being our guest and sharing your feedback, we are surprised and disappointed to learn that our staff let you down. Please know this is not our norm and we will be sure to review our high expectations with our entire team so we can do better going forward. It is our hope we have another opportunity to welcome you back and impress you further.Best Regards,Newport Beachside Resort Team

Dear Lucía,Thank you for your feedback. We are concerned about the issues you raised regarding communication and charges. Discrimination has no place in our hotel, and we are committed to treating all guests equally. We'll review our procedures to ensure clarity on all aspects of a guest's stay. Our team will also undergo additional training to ensure we're providing the best service at all times. Thank you for bringing this to our attention.Best Regards,Newport Beachside Resort Team

We are deeply sorry for the level of service you received, and we assure you that this is not common. Rest assured, we will speak with our team immediately and use your feedback to reinforce our commitment to providing outstanding service. We will also determine your room and follow up on your concerns. While we can't change the past, we are confident we can provide a better experience in the future. Please consider giving us another try. Best Regards,Newport Beachside Resort Team