Terraza en la azotea

Opiniones sobre Kaskades Hotel South Beach

2.5 out of 5
Kaskades Hotel South Beach
300 17th St, Miami Beach, FL

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 218 de 406 opiniones" "
Evaluación: 8 - Bueno. 80 de 406 opiniones" "
Evaluación: 6 - Aceptable. 36 de 406 opiniones" "
Evaluación: 4 - Mediocre. 28 de 406 opiniones" "
Evaluación: 2 - Terrible. 44 de 406 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Santina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me encantó
Se hospedó 1 noche en febrero de 2024
Respuesta de James D'Agostino el 28 feb. 2024
Thank you for your 5 star review. We hope you return to Kaskades South Beach soon!

4/10 Mediocre

Fidel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sjoy el 10 ene. 2024
We are sorry you did not have a 5-star experience at our property, Fidel, and I am sure we can do much better on your next visit. Please let us know next time you are in town, and we will make sure you have the best hospitality experience ever!

10/10 Excelente

Belkys

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Yay, Belkys! Thank you so much! Come again.

10/10 Excelente

Ruber

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Maravilloso
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashleyth C. - Hotel Supervisor el 10 oct. 2023
Thank you for leaving us a great review! Thank you for being such a great guest. Hope to hear from you soon.

10/10 Excelente

Luis Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location of the property.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ashleyth C. - Hotel Supervisor el 10 oct. 2023
Thank you so much for you're feedback we appreciate it ! We Hope to see you back again!

8/10 Bueno

Claudia

Respuesta de Sabrina V. - Reservations Manager el 4 feb. 2023
Hi Claudia! Thank you for your feedback! We are so proud to hear about what a great experience you had here with us. We can't wait to welcome you back in the near future. Until next time!

10/10 Excelente

Elsa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto la modernidad de la habitacion; tambien la terraza con yacuzzi al aire libre y el paisaje que se puede visualizar desde alli. Muy amables el personal que nos atendio. Muy buena limpieza. Excelente ubicacion, cerca de las calles principales. Voy a volver a ir!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Mark J - General Manager el 14 oct. 2022
Hello Elsa, we appreciate you taking the time to leave us a review. Great to hear that you enjoyed staying at the property and our staff was able to meet your expectations. Can't wait to have you again & make more great memories.

10/10 Excelente

Juan Jose

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bueno tofo
Se hospedó 1 noche en agosto de 2022
Respuesta de Sabrina V. - Reservations Manager el 11 ene. 2023
Hi Juan! Thank you for your 10/10 feedback.We would love to welcome you back in the near future.Until then!

8/10 Bueno

Domingo, DORAL

Se hospedó 3 noches en marzo de 2022
Respuesta de Sabrina V. Reservations Manager. el 11 ene. 2023
Hi Domingo! Thank you for your feedback. We would love to welcome you back in the near future for a perfected stay. Until then!

8/10 Bueno

Andres

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good.
Se hospedó 4 noches en noviembre de 2021
Respuesta de Daphney Elie - Front Desk Supervisor el 6 dic. 2021
Dear Andres, I am happy to hear that you enjoyed your stay with us. I would be delighted to know what we could have done to make your stay perfect. We look forward to welcoming you again

8/10 Bueno

Sergio

Le gustó: Limpieza, personal y atención
x
Se hospedó 4 noches en noviembre de 2021
Respuesta de Mark Johnson, Property Manager el 11 nov. 2021
Dear Sergio, Thank you for your review! We are glad that you enjoyed your stay with us and hope to welcome you back very soon!

10/10 Excelente

ALEJANDRA DEL SALVADOR

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok
Se hospedó 4 noches en noviembre de 2021
Respuesta de Mark Johnson, Property Manager el 9 nov. 2021
Dear Alejandra, It was a pleasure to host you and your group with us! We are so happy you had a 5 STAR experience and cannot wait for you all to return!

8/10 Bueno

Eduardo

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
En términos generales está adecuado al precio y a la zona, solo no olviden programar su limpieza al cuarto porque no la hacen sino la pides…
Se hospedó 4 noches en octubre de 2021
Respuesta de Mark Johnson, Property Manager el 25 oct. 2021
Dear Eduardo, Thank you for your feedback. We are happy that your stay with us was enjoyable. Yes, our housekeeping team is happy to provide services needed for our guests upon request. We offer this upon request, in case guests would like to opt out of these services due to COVID-19. We hope to welcome you back soon!

8/10 Bueno

Sam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love everything was so close to the hotel liquor stores Walgreens and cvs. Food near by and bars and clubs. We didn’t have a phone in the room that’s the only thing.
Se hospedó 3 noches en abril de 2024
Respuesta de James D'Agostino el 22 abr. 2024
Thank you for your review after your recent stay. We are happy to hear that you enjoyed your time here and look forward to the opportunity to serve you again.

8/10 Bueno

Anna, Brooklyn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will come back here again we liked everything
Se hospedó 4 noches en marzo de 2024
Respuesta de James D'Agostino el 29 mar. 2024
Thank you for your feedback. We hope you do return soon.

6/10 Aceptable

Taite

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.
Se hospedó 4 noches en marzo de 2024
Respuesta de James D'Agostino el 28 mar. 2024
Greetings,Thank you for your feedback after your recent stay with us. We apologize for the inconvenience regarding the AC in your first room and happy we were able to get you moved into a room that made your stay more enjoyable. We hope you return soon.

10/10 Excelente

kristie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay. The location was perfect! It was one. Lock from the beach and tons of restaurants on walking distance. The front desk staff was very friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de James D'Agostino el 26 mar. 2024
Thank you for the terrific review. We are very pleased to hear you enjoyed your stay with us. We hope we have the opportunity to serve you again.

10/10 Excelente

Sofija

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Surprisingly the room was very nice, clean and spacious. Only downside was that the ac unit in the room wasn’t working properly and it was very stuffy. Engineering came to the room and “fixed” it but still no change in the climate of the room. The temp was set to 70 and felt more like heat than cooling. Another downside was that’s the steam option in the shower didn’t work; was informed by the front desk that all steamer don’t work. Otherwise, my experience at the kaskade/ gale hotel was good. Walking distance to shops, restaurants, and the beach.
Se hospedó 4 noches en febrero de 2024
Respuesta de James D'Agostino el 29 feb. 2024
Thank you for your review. We are sorry that you experienced issues with the air conditioning but very happy to hear that this did not deter from your overall experience at Kaskades. We look forward to the opportunity to welcome you back in the future.

10/10 Excelente

Monica

Se hospedó 4 noches en febrero de 2024
Respuesta de James D'Agostino el 21 mar. 2024
Thank you for your review. We thank you for choosing Kaskades and hope to see you again.

4/10 Mediocre

Aaron

Se hospedó 2 noches en febrero de 2024
Respuesta de James D'Agostino el 21 mar. 2024
Thank you for your review. We are sorry to hear that your stay felt short of expectations. We hope we have another opportunity to serve you in the future and provide a more memorable experience.

2/10 Terrible

Carlos

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
First the shower clogs then the AC wont start in thr middme of thr night!
Se hospedó 1 noche en febrero de 2024
Respuesta de James D'Agostino el 19 feb. 2024
We apologize for the inconvenience you had during your stay with us. We hope we have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 Excelente

Kevin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was extremely accommodating and the hotel room was great. There are plenty of amenities between them and their sister hotel across the street. I would definitely stay here again if given the opportunity.
Se hospedó 4 noches en febrero de 2024
Respuesta de James D'Agostino el 15 feb. 2024
Thank you for your feedback. We look forward to hosting you again at Kaskades South Beach.

10/10 Excelente

Alex

Se hospedó 4 noches en febrero de 2024
Respuesta de James D'Agostino el 21 mar. 2024
Thank you for your review. We are happy you enjoyed your time with us and look forward to welcoming you again soon!

10/10 Excelente

Robert

Se hospedó 2 noches en febrero de 2024
Respuesta de James D'Agostino el 21 mar. 2024
Thank you for your review. We look forward to welcoming you back in the future.

10/10 Excelente

Linsey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.
Se hospedó 3 noches en febrero de 2024
Respuesta de James D'Agostino el 13 feb. 2024
Thank you for your feedback after your recent stay. We are thrilled to hear that you enjoyed your time here with us. We look forward to seeing you again.

10/10 Excelente

Niveen

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Their staff were so kind and I loved my room with a balcony. Will visit again
Se hospedó 2 noches en enero de 2024
Respuesta de James D'Agostino el 9 feb. 2024
Thank you for your feedback. We look forward to welcoming you back for another memorable experience.

6/10 Aceptable

Nikkita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de SJ el 9 feb. 2024
Thank you, Nikkita, for taking the time to leave your review. We'd love to welcome you back.

8/10 Bueno

Anderson

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Birthday weekend
Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.
Se hospedó 4 noches en enero de 2024
Respuesta de SJ el 9 feb. 2024
It was our pleasure to have you visit us, and we hope the birthday celebration was a great success. Thank you for your compliments, Anderson!

8/10 Bueno

callie

Le gustó: Limpieza, estado de la propiedad e instalaciones
this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.
Se hospedó 3 noches en enero de 2024
Respuesta de SJ el 9 feb. 2024
Appreciate your review, Callie. We love happy guests and look forward to welcoming you back - we're going to get that 5th star!

10/10 Excelente

ricardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Miami Beach stay
Se hospedó 1 noche en enero de 2024
Respuesta de SJ el 9 feb. 2024
Great rating, Ricardo! We'd love to have you return to us.

10/10 Excelente

Darren

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great choice
Great hotel in a great location!
Se hospedó 1 noche en enero de 2024
Respuesta de James D'Agostino el 9 feb. 2024
Thank you for your review after your recent stay with us. We hope we see you again soon.

10/10 Excelente

oz

Se hospedó 5 noches en enero de 2024
Respuesta de James D'Agostino el 9 feb. 2024
Thank you for your review. We look forward to seeing you again soon.

6/10 Aceptable

Yulia

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.
Se hospedó 7 noches en enero de 2024
Respuesta de SJ el 17 ene. 2024
Thank you, Yulia, for sharing your feedback. We love hearing from our loyal guests because they have the best perspective on what needs improvement and what works well. Please let us know next time you are in town. We'll make sure we meet and exceed your expectations!

6/10 Aceptable

Michael

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice, but Nothing Spectacular
The rooms were nice, but the balconies are small. The bathrooms are setup to be more of a sauna than a functional bathroom. Don't expect many on site amenities unless you're planning on going to the sister hotel across the street. The female receptionist/manager who was working early yesterday morning was extremely rude to my wife for no reason. The rest of the staff was very nice.
Se hospedó 3 noches en enero de 2024
Respuesta de James D'Agostino el 9 feb. 2024
Thank you for your feedback after your recent stay with us. We apologize that your experience here fell short of expectations and we hope to have an opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 Excelente

Aurelio

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good
Se hospedó 5 noches en enero de 2024
Respuesta de SJ el 17 ene. 2024
Thank you so much, Aurelio! Come back anytime.

10/10 Excelente

Vera

Viajó por negocios
Le gustó: Servicios
Very clean and spacious room, extremely nice and helpful people !
Se hospedó 3 noches en enero de 2024
Respuesta de SJ el 17 ene. 2024
Delightful, Vera! Thank you so much! See you next trip.

10/10 Excelente

Jon

Se hospedó 1 noche en enero de 2024
Respuesta de SJ el 9 feb. 2024
Thank you, Jon! Come back anytime.

10/10 Excelente

Jon

Se hospedó 1 noche en enero de 2024
Respuesta de SJ el 9 feb. 2024
Thank you, Jon! Come again.

2/10 Terrible

Matthew

Viajó en grupo
No le gustó: Personal y atención, servicios
The cleaning staff stole my clothes! After checking out we realised we left a jacket and hoodie in the small, dark closet. We called the hotel and said we’d come back the next day to collect. When we showed up, they said nothing was there. There’s literally nowhere else they would’ve been since I didn’t wear them all week. I’m sure they’ll just gaslight me and deny this being possible, so here are some other reasons not to stay here. The construction noise from next door is unbearable, daily, and from early hours. Our tap water was brown one of the days. The rooftop pool area is very sad-looking and unused. Toilet and shower privacy is non-existent.
Respuesta de Sjoy el 10 ene. 2024
Thank you for giving your time to leave this review, Matthew. We are sorry you are unhappy and will work hard to improve for our future guests.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de SJ el 10 ene. 2024
We really appreciate you taking the time to give us your positive rating, Jose. Thank you. We look forward to welcoming you again in the not-too-distant future.

10/10 Excelente

Cole

Se hospedó 2 noches en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Our favorite reviews are always 5/5! Cole, you are always welcome back to our property! Take care until your next visit.

4/10 Mediocre

Mohannad

Viajó con su pareja
No le gustó: Personal y atención
So the location was really cool because it was close ti everything. The valet parking was kind of annoying, you would have to give them a 30-45 min heads up, but the phones didn’t work. So I would have to leave the room and go to the front desk every time to ask for the car. There was no remote to control the volume of the tv, just a Roku remote. When I presented my concern to the front desk they told me to press source on the sound bar, but the problem was the sound bar wasn’t on. The room was clean, staff were nice even though they didn’t seem to be too helpful. Maybe it was just a communication problem. The pool was very small, no one was there so I guess that’s a plus. My favorite part was the location, very close to the beach, restaurants, and coffee shops. I think this hotel could be a lot better if they worked on some of the issues at hand.
Se hospedó 3 noches en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you for your feedback, Mohannad. We love to hear from our guests because it lets us know what is working and what needs improvement. Please let us know next time you are in town, and we will ensure you have the best hospitality experience ever!

2/10 Terrible

Thiago

Se hospedó 2 noches en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you, Thiago, for your feedback! We are sorry you did not have a 5-star experience and know we can do much better on your next visit.

6/10 Aceptable

Cliente verificado

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Pass
Stayed at this hotel last year and it all felt brand new, returned a year later and everything seemed beat-up and used.
Se hospedó 3 noches en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you for your feedback, Anonymous. We will use it only to improve our offerings for future guests. We hope you will be one of them!

8/10 Bueno

Marina, SEATTLE

Great costumer service. I liked my room deluxe king with a balcony! Great location! Will stay again 4 stars only because there was an event Saturday evening and a day of preparation. Was very loud until late
Se hospedó 7 noches en diciembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you for your compliments, Marina! Please let us know next time you are in town, and we will make sure we provide you with a 5/5 experience!

8/10 Bueno

Tomi-Pekka

Se hospedó 5 noches en noviembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you, Tomi-Pekka, for your feedback. When your travels bring you to Miami Beach next, we would be delighted to have you stay with us again.

10/10 Excelente

JANIVIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de SJ el 10 ene. 2024
Wonderful, Janivia! We love your rating, and we love having you as our guest. Please come back soon.

10/10 Excelente

MARIA MORENA ALVAREZ

Se hospedó 1 noche en noviembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you for your 5-star rating, Maria Morena Alvarez! We hope you will come back soon.

2/10 Terrible

JeeEun

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rude front desk womens staffs
Se hospedó 2 noches en noviembre de 2023
Respuesta de SJ el 10 ene. 2024
Thank you for sharing your perspective, JeeEun. Taking care of our guests is a pleasure, and I apologize for any unpleasantness you may have experienced during your stay. We would love to have you return to us.

6/10 Aceptable

Shameika

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.