I stayed at quite a few Hotels and rental properties but this was the most disappointing house ever. I was willing to look over a half dead cockroach in the living room which was our first sight upon walking in. It is South Florida after all. But ants in the bed is a big no for me! I stayed in the front BR and upon getting comfortable found 3 ants crawling around, one on my pillow right beside me. I contacted her and all I really got was a "sorry, but there shouldnt be any ants". No offer to maybe come by the next day to spray . It seemed she couldn't care less. Reading through other comments it seems there were issues in the past. Anyways, I was on edge and at 4 a.m I turned the light on and sure enough there were 2 more ants crawling beside me.
Also if you like a dark BR don't book it. There is a streetlight right in front of the window and no black out curtains. It is VERY bright in this room at night. The back BR also has just flimsy broken blinds.
Overall you can tell it is a bare minimum property with very cheap and not really comfortable furniture. Also, the upstairs is all carpet and I could tell it was not vacuumed and looked overall not really nice.
We actually decided to leave this place after this one night, I booked for two, so I lost money. Unfortunately I can absolutely not recommend this place. It's way overpriced IMO. The surrounding neighborhood looked also not nice to us.
The only good thing I can say is she responded always pretty quick and my mattress and pillows weren't too bad.
But her nonchalant response to a obvious bug problem is a simple no go for me. We live in North Florida and don't have any bugs in our house.
Very disappointing experience and waste of money!