We arrived Saturday night around 9 pm. We settled in, and once in bed noticed a loud tapping sound. We traced the sound to the air conditioning blowing through the vent. We didn’t want to bother the caretaker (Vickie) that late, so we turned down the AC and slept in a warm room. The next morning we sent Vickie a text advising her of the AC noise as well as attaching a recording of that noise. Several hours passed with no response so we called her. She said she had responded, but “forgot to hit send.” She said she would send someone on Monday.
Monday afternoon, her “Handyman” arrived with no tools–just a roll of duct tape. He said he was there a week ago for the same problem. This really upset us! Evidently, Vickie knew about the problem. The Handyman left and 5 minutes later the noise returned. We called Vickie and told her. The Handyman returned with his roll of duct tape. He did what he could and Vickie promised she would send her Air Conditioning Man the next day. The AC Man showed up the next day and advised us the AC motor was bad. He couldn’t get the new motor until the next day so another sleepless night. The AC Man returned the next day and replaced the motor. So, we went back to the beach. We returned a few hours later to a very warm condo. We contacted Vickie again! She said she would send the AC Man back the next day. The temperature was 79 degrees inside the condo! The AC Man returned the next day and did some diagnostics and discovered the thermostat was bad so no cold air. He contacted Vickie and told her the thermostat needed to be replaced. As I was standing there listening to them talk it appeared Vickie was blaming her own AC Man for creating the problem. He tried to defend himself. He couldn’t believe Vickie was blaming him for a decades-old thermostat going bad. The AC Man left and returned with a thermostat.
Bottom line, we had 5 nights of either sleeping in a warm condo or trying to sleep over loud noise. Vickie was very difficult to deal with! Wouldn’t allow us to finish talking during our phone conversations, talked over us, etc!! Vickie was not at all empathetic or apologetic, and all she had to say was “I’ve done what I was supposed to.” At no time did Vickie offer other accommodations until the problem was fixed or compensation for our 5 sleepless nights. Lastly, we also had to interrupt our vacation to sit in the condo with the Handyman/AC Man because Vickie was “too busy!”