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Opiniones sobre Radisson Hotel Memphis - University

2.5 out of 5
Radisson Hotel Memphis - University
2625 Thousand Oaks Blvd, Memphis, TN

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 299 de 1000 opiniones" "
Evaluación: 8 - Bueno. 274 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 188 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 124 de 1000 opiniones" "
Evaluación: 2 - Terrible. 115 de 1000 opiniones" "

7,4/10

Limpieza

7,8/10

Personal y atención

6,8/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Esteban

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2021
Respuesta de Cynthia Front Office Manager el 8 ene. 2022
I apologized that your stay wasn't pleasant feel free to reach out to me so I can see how I can make your next stay a better experience.

2/10 Terrible

omar

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fui con mi familia habían personas fumando marihuana en las habitaciones y se podia sentir en los pasillos del hotel
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Ivan

Se hospedó 1 noche en octubre de 2021
Respuesta de HT el 13 dic. 2021
Thank you for the rating! We are glad you enjoyed your stay.

2/10 Terrible

Patricia

Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2021
Respuesta de HT el 13 dic. 2021
Thank you for your rating!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de MJohnson el 14 mar. 2021
Thank you for your 5 star review!! Hope to see you again.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención
Muy lindo,muy limpio pero el elevador no funcionaba bien
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Services el 17 feb. 2020
Gracias por la gran calificación! Nos disculpamos de antemano por cualquier inconveniente y esperamos darle la bienvenida pronto.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No funcionaba el desagüe del lavabo y había escasez de toallas de baño y de gel de baño.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

José Ramón

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me gustó toda la atención del personal de este hotel.
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Enma

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
The facilitéis are too old And jacuzzi wars not working
Respuesta de General Manager el 5 ago. 2016
Emma, Thank you for your open and hones feedback. We apologize that the jacuzzi was being serviced during your visit.

10/10 Excelente

STEVEN, KATY

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

Sabrina

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was closed
Se hospedó 3 noches en marzo de 2022

2/10 Terrible

SHARON, HUNTSVILLE

Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Eleda

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wasn’t what was Advertised!
When me and my Family Arrived, there was shooting across the street, when we went into the hotel, there were scary men sitting in the Lobby, when we went to check in the cashier stated that the Hotel will be closing down on Sunday then she gave us a room that was occupied and someone had just gotten out the shower,we had to find another Hotel Immediately! This wasn’t what was Advertised!
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Shakeya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great place to stay
It’s was a great and wonderful experience. Peaceful!!!
Se hospedó 2 noches en marzo de 2022

2/10 Terrible

James, Southfield

Viajó con su pareja
The reservation at Radisson Hotel Memphis was cancelled by the company with no warning. Left having to scramble to find a place to stay. Terrible customer treatment. Won't be using Radisson again!
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Deyanira, Fort Wainwright

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Arrived at 1230 am after a long trip and had to leave early because the rooms are humid , have a chemical smell and AC doesn’t work. Staff tried to move us rooms at 4am. We tried a total of three rooms and ended up leaving at 4am because of how hot it was. It appears they are renovating this hotel and should not be open but are trying to press through regardless of inconvenience to guest. I would never consider a Radisson again. To top it off I was traveling with three small children and we initially planned on getting back on the road at 9-10am.
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Shameka

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

SherRonda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022

2/10 Terrible

Chasity

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff was very unprofessional, room was not clean. Very disappointed the lobby makes you feel as though you are walking into a 5 star luxury hotel just to end up in a 3 star room with 1 star customer service
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like a lot of other people lost power in Thursday, February 3,2022 and was in search of a hotel. There was an abundance of people trying to check in, report issues etc. The front desk clerk was accommodating, friendly and professional. She kept a smile on her face while being there only staff at the desk for awhile. She displayed exceptional customer service! The other staff that I met during my stay were just as professional and they all provided great service. Shout out to Sam, I believe he’s the manager and he took care of a issue with my room right away and provided great customer service as well. Overall good experience.
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Ricky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
1 out of 3 elevators worked which took forever to arrive.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Better luck next time.
We stayed their three times and all times it was no cream and sugar for the coffee. Also only one face towel and used soap left in the shower. Hair was all over the bathroom floor and tub.
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 4 feb. 2022
We apologize for the issues during your stay! Please contact the hotel directly to discuss your stay.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great place to stay
Short stay for business but very satisfied with the cleanliness, size and quality of amenities in the room and the hotel as a whole.
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 4 feb. 2022
Thank you so much for your review! We are happy to hear you had a great stay and we hope to have you back soon!

2/10 Terrible

Gilda

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place was dirty I made a reservation for two nights with my two children I was up to bed bug bites and roches in the bathroom. My body had several bites all over and ended up in doctors for a allergic reaction to these bites. Only Stayed one night and left. Place was dirty overall for what I paid.
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Vaurice

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 4 feb. 2022
Thank you for your rating!!

10/10 Excelente

Phillip

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
GREAT LOCATION AND PEOPLE
Se hospedó 3 noches en enero de 2022
Respuesta de HT el 4 feb. 2022
Thank you so much for your review! We are so happy to hear you had a great stay and enjoyed our property.

2/10 Terrible

Stanley

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
Dirty sheets no toilet paper elevator broke no bar or room service and ghosts👀
Se hospedó 3 noches en enero de 2022

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 20 ene. 2022
Thank you for your rating! We hope you come see us soon!

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 20 ene. 2022
We appreciate your rating! Please come back and see us.

8/10 Bueno

Cassie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay was wonderful. Very clean. Quiet. The pool was closed which was sad since we planned specifically for that but we made do. Definitely recommend for your next Memphis stay!
Se hospedó 2 noches en enero de 2022
Respuesta de HT el 4 feb. 2022
We apologize for the miscommunication on the pool being closed. We are hoping to get it opened here soon! Please consider us on your next stay in Memphis!

4/10 Mediocre

Brittney

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Walking into the hotel, the hotel was beautiful! Friendly staff as well! But when I got onto the elevator it was dirty! Stains on the door and floor. When I got to the hotel floor, there was horrible smell in the hallway. When I entered my room the sofa was dirty with stains, the phone was dirty, and blankets had holes. Went downstairs to complain and they gave me another room. It was cleaner and decent. They don’t do housekeeping and also no continental breakfast. Overall I won’t go back or recommend this hotel!
Se hospedó 2 noches en enero de 2022

8/10 Bueno

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 4 feb. 2022
Thank you for your rating!!

4/10 Mediocre

Candace

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The rooms were not ready at 3pm check-in. Myself along with three other couples waited in lobby over an hour to check into the rooms. Staff did not provide an explanation or ETA on when the rooms will be ready. Upon check in, I was assigned a handicap accessible w/o a full shower & tub (shower seat and hand-held shower).
Se hospedó 2 noches en diciembre de 2021
Respuesta de HT el 4 feb. 2022
We apologize for the delays during check in. We hope you had a good stay aside from that inconvenience. We have taken this back to our team to improve. We hope you consider staying with us again.

10/10 Excelente

Rita

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The look of the place and the entrance!!
Se hospedó 1 noche en enero de 2022
Respuesta de HT el 4 feb. 2022
Thank you for your review!

8/10 Bueno

andy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2021

6/10 Aceptable

Trisha

Viajó con su familia
Le gustó: Comodidad de la habitación
very disappointing!!!
The pictures of Hotel looked great! There was No Wi-fi, the pool was green, not opened! It was a very, disappointing.
Se hospedó 1 noche en enero de 2022
Respuesta de Cynthia Front Office Manager el 8 ene. 2022
Good Afternoon, I want to apologize for you not have a wonderful stay. Want you allow us a second chance to get it right. I will address your concerns with higher management to get all this corrected. I hope you have a wonderful. The Radisson Hotel Memphis University

4/10 Mediocre

Virginia

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Our toilet overflowed and we had to be moved. The front desk clerk was very accommodating about moving us. But the condition of the hotel was disappointing. It is an older property and it shows it’s age.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Cynthia Front Office Manager el 8 ene. 2022
Good Afternoon, I want to apologize for your stay not being an excellent experience. I appreciate the survey and will past it along to higher management. Hopefully, you will allow us a second chance to make your stay better. The hotel will begin a facelift soon and once it completed hopefully, you will return. Again thank you and hope you have a wonderful day.

6/10 Aceptable

Jamara

Se hospedó 2 noches en diciembre de 2021
Respuesta de Cynthia Front Office Manager el 8 ene. 2022
Good Afternoon, I couldn't see your post, however, I hope you had a pleasant stay and would like for to visit again. Thank you for choosing our property.

10/10 Excelente

Jamir

Good Stay
Se hospedó 2 noches en diciembre de 2021
Respuesta de Cynthia Front Office Manager el 8 ene. 2022
Thank you for your survey and I would like to thank you for choosing to stay with us and hope that you will come back to visit. The Radisson Hotel Memphis University

6/10 Aceptable

Joan

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Not impressed overall
Se hospedó 1 noche en diciembre de 2021
Respuesta de HT el 4 feb. 2022
We apologize that you did not have a great stay and we encourage you to reach out to the hotel directly to discuss your experience.

2/10 Terrible

Todd

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No hot water Phone didn’t work to call front Bathroom door wouldn’t close Staff didn’t apologize or seem to care
Se hospedó 1 noche en diciembre de 2021
Respuesta de HT el 4 feb. 2022
We apologize for missing the mark during your stay. We have taken this back to the team to review and will continue to improve our practices.

10/10 Excelente

Tanika

Se hospedó 2 noches en diciembre de 2021

6/10 Aceptable

Lora

Se hospedó 4 noches en noviembre de 2021

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel!
Great hotel. Great staff. Needing some TLC on the driveways some furniture in the room showing wear. Great bed and amenities
Se hospedó 1 noche en diciembre de 2021
Respuesta de HT el 4 feb. 2022
Thank you for your response! We hope to see you again soon.

8/10 Bueno

Staci

Viajó con su familia
Le gustó: Personal y atención
The area was not the safest. The hotel itself needed cleaning. The room was nice with comfortable beds. The lighting was poor in the room. I had to pay a $50 refundable deposit upon check in which I had not been informed of beforehand
Se hospedó 1 noche en diciembre de 2021
Respuesta de HT el 4 feb. 2022
We're glad to hear the beds were comfortable for your stay. We apologize about the lighting and the deposit. We will make sure to list that before your next stay.

10/10 Excelente

Nankecia

Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

MARIBEL

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2021

4/10 Mediocre

Denise

Viajó en grupo
No le gustó: Limpieza, personal y atención
The staff was nice and very respectful and seemed very accommodating. However, they didn’t do what they said they would do to accommodate us. Also, my stay was supposed to come with a full breakfast every morning. I did not get any kind of breakfast. After arriving, I was told that breakfast was on the weekends only and when Saturday came, we were told that breakfast was available for a fee. They never came in during my stay to bring us towels nor did they clean the room. The batteries for our door lock went dead and maintenance had to come with a crowbar and break into our room and they moved us to a different room. Might I add, the evening they had to move us to a different room because of dead batteries in the lock, we brought supper to the room to eat, needless to say our supper was cold by the time they realized what happened and we settled in the new room. I travel often and I have never experience anything like it. I will not stay here again.
Se hospedó 3 noches en diciembre de 2021